Chevrolet Equinox Complaints (2020)

318 consumer complaints on file.

#11625681November 16, 2024
UNKNOWN OR OTHER
Water accumulate on backseat floor boards on both sides and in the trunk's spare tire compartment. Possible electrical issues from electrical components being wet. Vehicle has mold. No warning lights. Issue first known occurance on 11/9/24. Took vehicle to the dealership for inspection and was told that I'm responsible for diagnostic and repair. This is a known issue for this year and model but this has not been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624959November 13, 2024
UNKNOWN OR OTHER
I was going on ramp and started to go on Interstate when my vehicle slowed down, check engine lights came on. It wouldn't pick up speed. I had vehicle checked and it was Turbocharger. I had to pay $2,820.13 for repairs. 10/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623587November 5, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Chevrolet Equinox. The contact stated that while the vehicle was at the dealer for the front grille replacement after the vehicle had struck a turkey, the contact was informed that the moon roof was inoperable and needed to be replaced. The vehicle was not repaired. The contact stated that water later entered the vehicle through the moon roof, soaking the spare tire and damaging the air compressor beneath the cargo space. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622228October 28, 2024
SERVICE BRAKES
The contact owns a 2020 Chevrolet Equinox. The contact stated while depressing the brake pedal, the brake pedal was hard while depressed, and the vehicle failed to immediately stop, causing the braking distance to become extended. During the failure the message "Brake Assist" was displayed. The vehicle was taken to the local mechanic who replaced the brake pads and brake rotors, but the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622273October 28, 2024
ENGINE, SERVICE BRAKES
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11618477October 7, 2024
FUEL/PROPULSION SYSTEM
Vehicle lost power because of a faulty fuel pump control module. On highway could have caused collision. GM knows of problems but not recalling them. Problem has occurred several times. Check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618552October 7, 2024
FUEL/PROPULSION SYSTEM
The Fuel module and fuel pump stalled my car out on a highway causing me to have to quickly roll off the road to not get hit by cars behind me going 60 mph. This car is just at 80000 and the fuel module and pump should not have gone out yet. This seems to be such a problem no one can find the part because it is on back order everywhere, I have been without a vehicle since Sept 19th...and am fixing to go through my second hurricane here in florida with no transportation. I'm trilled with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617792October 2, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615242September 18, 2024
ENGINE, SERVICE BRAKES
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613489September 9, 2024
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612080September 2, 2024
ENGINE, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612184September 2, 2024
SERVICE BRAKES
Was driving (in July) through a parking lot when brakes became hard to push. After stopping car, it would not start and went into battery save mode. Car was towed to Chevy dealership in Paducah, Ky. Vacuum pump was replaced and damage to cam shaft and timing chain. Problem was fixed after about $5800 of repairs. Now 2 months later, was driving and noticed “service brake assist” light came on, and brakes were hard to press. Luckily was at a low speed and able to pull over on the side of the road. Car was towed to the local Chevy dealership in Hopkinsville, ky. It is currently waiting for diagnosis of probably the same issue. first incident happened in July, 2nd was at the end of august.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611580August 29, 2024
FUEL/PROPULSION SYSTEM
I was driving home when I exited the freeway my car turned off on me. I tried to turn it back on since I was in the middle of a busy street it started for under a minute which it gave me enough time to merge jusr a little to the right. After that the car wouldn't start at all. This problem could've been a lot worse if it would've happened while I was on the freeway. My vehicle turned off without any warnings any vehicle would've slammed in to me at high speed if it would've shut down a minute prior to me exiting. I didn't get any warnings/ lights nothing it just turned off on me in the middle of the road. I had to get it towed to Autonation where they detected the Fuel Module was the problem. This item has been out of stock for sometime now. My car is still at a dealership and may be inspected if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611581August 29, 2024
ENGINE
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving approximately 40 MPH, the vehicle went into LIMP Mode and failed to exceed 10 MPH. The check engine warning light was illuminated. The vehicle was taken to an auto repair shop to purchase a diagnostic tool; the diagnostic tool was used to diagnose the vehicle. The diagnostic scan tool determined that the ECM Module, air induction system, and oil pressure system needed to be repaired. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 144,919.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609905August 21, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
When pressing the gas pedal, my Equinox does not accelerate and move forward. It takes approximately 2-3 seconds for the vehicle to react to the pressing of the pedal and that reaction is slow despite applying full pedal movement. This happens intermittently and appears to be most notable during extreme high temperatures. It also has been noticed while trying to accelerate to pass in addition to trying to go from a stop. I was almost hit by another vehicle because my Equinox didn't go. When it did go, it took roughly another 5-7 seconds to get up to the 45 MPH speed limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608104August 12, 2024
FUEL/PROPULSION SYSTEM
Fuel pump modular went out and the car stalled out. The same issue is happening to the 2021 and 2022 models that have the recall not sure why the 2020s don’t have the sane
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606102August 2, 2024
POWER TRAIN
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle was erratically jerking. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597434June 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving approximately 45 MPH and approaching a red traffic light, the brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact swerved to the left and overtook the vehicle in front of her vehicle, drove off the road, and drove in circles on the grass until the vehicle stopped. The contact then parked the vehicle. The contact stated then resumed driving to the residence at slower speeds. The contact stated that the failure had been recurring while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 106,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595476June 20, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, SERVICE BRAKES
Power Train: I purchased a 2020 Chevrolet Equinox LS in January 2023. For the past 4 to 7 months the vehicle has completely lost power in traffic several times and I'm not talking about AutoStop and Start, the battery life was great, with no dead cells at all. The vehicle went dead, absolutely no power source inside or outside the Equinox, the SUV could not be placed in neutral to move it out of traffic, nor would the remote key work. The Equinox remained in this mode for approximately 20 minutes. During each incident, the vehicle displayed no warning signs or check engine symbol on the dashboard display before or after each episode. Fuel/Propulsion System: Upon placing unleaded fuel in the vehicle and starting up the ignition, the SUV would start vibrating, sputtering, jerking, and popping sounds. Also, while driving the vehicle upon acceleration at times it seems as if fuel isn't reaching the engine. Brakes: Service Brake Assist may illuminate randomly on the dashboard while on the interstate. These issues has placed and caused my family and I to be in great danger. This is my primary vehicle and I purchased this vehicle because I believed in the reliability of the GM Chevrolet Brand. Not an accident waiting to happen. Yes, the vehicle has been inspected, but please remember if NO CHECK ENGINE LIGHT is illuminating on the dashboard the issues can not be assessed properly!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595318June 19, 2024
SERVICE BRAKES
When first breaking on the exit ramp after a 2 hour ride on highway the rear breaks made a loud grinding sound & took longer to stop with 2 cars in front of mine. I put flashers on & pulled as far to side of road incase I was unable to stop at the bottom of the exit (down hill) to avoid collision with the 2 cars in front of me. Previously my vehicle shown no signs of any issues. There were no sounds coming from breaks, no issues slowing down or stopping, & no lights on dashboard to indicate an issue of any kind. I looked my Chevy Equinox up and saw that there was an isdue with the rear calipers and many had been reported and recalled. My VIN doesn't show my calipers have been recalled. However, the GM site states if there is an issue with the rear breaks/ calipers to report it and Chevy will repair the issue. Many Chevy Equinox owners have taken to the internet to report the same issue, there are also reports that only 166 were recalled. This is clearly a manufacturing error and not normal wear & tear. I bought my 2020 Equinox brand new in 2021, it was unsold in 2020. Please help myself & the other Chevy Equinox owners make Chevy take responsibility & fix this error before people are injured or killed because our breaks give out unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox