Chevrolet Equinox Complaints (2019)

310 consumer complaints on file.

#11561777December 25, 2023
ENGINE, SERVICE BRAKES
I was at a stop light, the light turned green and I proceeded to lift my foot off of the break giving the vehicle a moment to autostart, I pressed the accelerator, and the car started to make a sputtering sound and tremble terribly. The vehicle's engine shut down in the middle of traffic, no warning lights appeared on my dash board. The power of the vehicle was still on. I placed the car in park, then I turned the power off. I tried to restart the vehicle this time the vehicle continued to shake and sputter but it did not move when I placed the gear in Drive. I had to be pushed put of the road by the Police and then towed to the dealer. The service engineer at the Chevy Dealership was able to start the engine and take it for a test drive, the vehicle also shut done on him but also left him with no ability to use the breaks. He was unable to stop. Thankfully no one was in front of him or behind him he was able to have the vehicle towed back to the service bay. I was told that the break vacuum pump disintegrated and went into the engine cam shaft. That caused the engine to completely shut down. I believe this is a safety issue as no sensor or engine codes ever displayed and the dealership took 2weeks to diagnose what was wrong because they were not getting any codes displayed on their diagnostic equipment. There was no way for me to know this break vacuum pump was failing to be able to proactively replace it to prevent this serious malfunction from occurring. I could have been seriously injured and cause a horrible accident as I was headed to the highway that morning. I would like to be contacted in regard to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559288December 9, 2023
SERVICE BRAKES, ENGINE
2019 Equinox LT. 1.5 litre Vacuum pump clogged and exploded internally. Almost killed my wife and I when brakes failed. There appears to be TSB’s dating as far back as 2015. Chevy has been aware of this issue yet continued to produce vehicles with this defective and dangerous design. It sounds as if piston rings are prem The pump connects to and is powered by intake cam. Dumb. Micheal Bates dealership say I’m responsible for the parts and repairs, because is no warranty, which are about the car used repairs, all internal damage to engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555850November 18, 2023
POWER TRAIN
The vacuum pump blew apart and sent shrapnel into the cam shaft and valve cover. Yes it is available for inspection because it’s still down. Our safety was put at risk because we were coming off the freeway and our brakes basically went out. We have an estimate from the dealer for $1,926.87. No warning at all!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555647November 17, 2023
SERVICE BRAKES, ENGINE
The vacuum pump failed, which left me without power brakes while slowing down on an interstate exit ramp. There were no warnings or indications of failure in advance. The brakes were fine as I got on the interstate, then I became aware of the problem as I exited about 30 minutes later. I nearly rear-ended the car in front of me as we approached the stoplight. Without power brakes, much more force than usual was necessary to come to a stop safely. This is a very dangerous situation as elderly or physically disabled drivers may find it very challenging to apply enough force to come to a stop, especially when slowing down from 70+ MPH interstate speeds. Metal pieces broke off from the vacuum pump and caused damage to the cam shaft. While reviewing some YouTube videos on the topic, I discovered I'm not the only Equinox owner to experience this type of failure around 5x,xxx to 6x,xxx miles for the 2019 or similar model years. Here is the link to one representative video, and the comments indicate there are others who have experienced something similar... 2018 Chevy Equinox Vacuum Pump Catostrophic Failure! [XXX] Here's another: 2020 chevy equinox brake pedal really hard or no brakes fix [XXX] --F One more example: 2018 -2019 and up chevy equinox brake pedal Hard easy fix [XXX] Unfortunately, my vehicle was subsequently totaled in an unrelated accident, so it is unavailable for inspection. I believe public safety is at risk, however, so I have decided to submit this report anyway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555527November 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LCD screen as part of the infotainment system blanks out then repeatedly restarts. This goes for the entire drive. The GPS is not picking up the correct temperature and reports in Celsius not Fahrenheit. I'm not able to use any of the infotainment features including not being able to use the phone feature. Also the radio volume increases and decreases on its own. All of this is very distracting as I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554500November 10, 2023
EXTERIOR LIGHTING
Headlight aim is too high, blinding oncoming drivers. Dealer says that the headlight aim on this vehicle is not adjustable. When I am driving at night oncoming drivers are constantly flashing their lights at me, but my lights are on low beam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554149November 8, 2023
POWER TRAIN
I bought my 2019 Chevrolet Equinox brand new from Chevrolet dealership. I was driving to pick up passengers. As I drove on too the customers property I pick up my passenger in a wooded area I had to drive up a steep hill. Then I backed up into the next drive path, as I was making my turn to go forward to leave, I tried to backup to make a clear turn but my reverse gave out on me. Something got lodged under my vehicle as I was going forward I got stuck in a ditch on there property. I called me wife and she came to pick me up, I contacted my insurance to request a tow truck and waited 45 minutes but no one showed up. Two of the customer neighbor pulled me out using their tow strap attacked to their 4×4 truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550220October 16, 2023
FUEL/PROPULSION SYSTEM
My car is leaking oil they can’t find leak I have oil In my drive way. I have oil leaking when I park my car on street or in parking lots too
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549629October 12, 2023
ENGINE
Car wouldn't start 6 months ago, replaced with new battery. Few months after, car wouldn't start again, replaced starter August 23. October 23, car wouldn't start again, made odd whirring noise. Replaced starter. Have had 3 new starters, now told its the flywheel and again will have to put in another new starter? Starter has to be replaced again, probably tried to start car & burnout out starter, I was told. Need a new starter 2 days after this 3rd new one was replaced? All seems to be consistent with the start/stop feature in the car, always made noise when trying to drive after being stopped at a light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546208September 24, 2023
SERVICE BRAKES
While driving from a short trip when we got back home we stopped to get something to eat and when backing out of our parking space I put on the brakes but the peddle was really hard and it was very hard to stop. I went the next day to a parts store and used their scanner and came up with code for brake assist vacuum pump. I had a very hard time finding a replacement and it had to come from Kansas city. I replaced it myself and had problems with it too. The original one the drive connector disintegrated where it connects to the cam shaft. The replacement one went on fine but oil ran from it due to the outer faceplate being warped. Every part store in town says they can't get it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546079September 22, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
While traveling a message appear "power reduced" a noise was heard like whistle (air whooshing). The time Car was started the engine light was on. The car was serviced by GM/Chevrolet dealership service. They found water in the spare tire compartment, but didn't not agree that it was the cause of malfunction. The asked if the car had been in a flood. I did my own research and found that this water leak problem is a known issue in litigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545809September 21, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car has constantly been stalling. The engine light comes on and goes off. These lights has come back on. This has been a reoccurring issue since the car was purchased in 2019. I just got the battery fixed this tear from them saying it was the battery. GM keeps offering me $2500 dollars but saying if I take it I can’t take action against them. That further let’s me know that they know something is wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543697September 10, 2023
POWER TRAIN, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
My vehicle beginning idling and check engine light came on while at red light. So I decided to head to nearest auto parts to see what the code was. The light turned green and my truck didn’t want to go forward. Once it started to pull off it went slow and then gain a little more speed. This could’ve caused an accident. The people from the opposite side of rode would’ve hit and probably killed my son and I. This is not okay and needs to be checked on all vehicles because that’s a very late warning sign and can cause a huge issue. I’m reaching out to Chevrolet tomorrow morning since today is Sunday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542643September 5, 2023
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owned a 2019 Chevrolet Equinox. The contact stated while driving at 60 MPH, he depressed the brake pedal however, the brakes were inoperable. The contact stated that the vehicle crashed into the rear of a truck, striking the truck three times before coming to a stop. The contact stated that the air bags failed to deploy. The vehicle was towed to a tow lot. The contact stated that a Police report was filed. The contact stated that the vehicle was deemed a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,150.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540877August 26, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Outside mirrors keep changing position. Almost got into crash because suddenly could not see while merging. This issue has been ongoing and many people are discussing the same issue on an Equinox forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540279August 23, 2023
SERVICE BRAKES
The contact owned a 2019 Chevrolet Equinox. The contact stated while driving 55 mph, she began to smell a burnt odor inside the vehicle. The contact saw white smoke entering from the windshield defroster and decided to continue driving to her destination. The contact stated the check engine warning light was illuminated and black smoke began to enter the windshield defroster. The contact depressed the brake pedal but failed to stop the vehicle and caused her to crash into a guard rail on the front driver side. No air bags deployed. The contact was not able to open the front driver side door due to being blocked by the guard rail. The contact climbed into the back of the vehicle and exited the rear driver side door, while the flames were inside the front of the vehicle. The fire department extinguished the fire. A fire report was not filed. The police report was filed. The contact did not sustain any injuries but sought medical attention the following day. The vehicle was not drivable. The insurance company deemed the vehicle to be a total loss. The vehicle was towed to the towing lot. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11538614August 15, 2023
ENGINE, STRUCTURE
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the rear of the vehicle started to sway from side to side. The contact then became aware that the sway bar had fractured. The contact stated that her fiancé was able to tighten the bolts and the contact was able to safely drive the vehicle to the residence. The contact stated that the service engine warning light was illuminated on the instrument panel for more than two months. Additionally, the air conditioner was inoperable, and there were wires hanging down underneath the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537580August 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Twice the vehicle has gone into limp mode (15 mph max) on busy highway in last month. Diesel particulate filter clogged both times. Currently has been in Chevy dealer shop for over two weeks. Emission system failure and dealer cannot figure out cause. They are currently replacing many parts and cannot assure us this problem will not reoccur. 47,000 miles. Maintenance has been better than recommended for oil changes and filters. Currently awaiting second repair invoice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536032August 2, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Chevrolet Equinox. The contact stated while her daughter was attempting to drive from a complete stop, she depressed the brake pedal, but the brake pedal was firm. The contact stated that her daughter stood on the brake pedal and the brake responded as needed. The check engine warning light was illuminated. The contact stated that her daughter parked the vehicle because it was unsafe to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535248July 29, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Was driving in a busy area of Erie, PA, when approaching a traffic signal driving near 45 mph before the speed limit dropped. Attempted to apply brakes as traffic was backed up at the light, but couldn't depress the brakes at all. The service brake assist light came on at that moment. Was fortunate that light turned green a few seconds later so traffic cleared and I was able to make a wide high speed right turn at the intersection before pulling into a nearby empty business parking lot and coasting to a start without colliding with anything. It was a miracle. The car was towed back to a Chevy dealership (Ben Bissett) in Mercer, PA, where they identified a failed brake vacuum pump, which also caused other damage when it failed. We have since uncovered dozens of reports of similar incidents in these vehicles nationwide and believe this is something you should look into as this is a serious safety issue that could lead to injury or death. Thank you so much for your time on this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox