Chevrolet Equinox Complaints (2020)

318 consumer complaints on file.

#11651612March 30, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On February 25,2025 I first noticed my engine light was blinking constantly while my service esc light and tc light was on while driving on the freeway. When I exited the freeway all lights went off. I had my mechanic check it out and he suspected a misfire because he ran the vin and said my vehicle had a history of a misfire. I was unaware of that because I wasn't given that information when I bought the vehicle a little over a year ago. I drove the vehicle approximately a month just around town and on March 26 2025 I was driving on the freeway and again the service escaped light came back on as well as the TC light with a line across the letters TC. The engine light did not come on on this occasion. I've read stories with many people with my same vehicle having the very same issue however I've searched my vin and there's no recall listed for my particular vehicle and I think there should be. I find it strange that the lights only come on if I'm on the freeway and I don't feel safe driving the vehicle with my son in the car while traveling outside of the city. I'm still.under warranty but I'm unsure if this issue is covered under my warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650062March 24, 2025
SERVICE BRAKES
Service brake assist
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649590March 20, 2025
FUEL/PROPULSION SYSTEM
I have driven this car for approximately 40,000 miles without issue, and regularly have the oil changed. Based on what my mechanic told me, the fuel pump either failed or detached while I was driving on the turnpike. This resulted in a loss of oil. I was simply accelerating to pass another vehicle when several warning light illuminated. The engine made grinding noises and there was an oil-like smell. The dashboard gave me a warning to “seek engine service immediately” and that “acceleration would be limited.” This was a potentially dangerous situation but luckily it was mid day and not in busy traffic. So I was able to safely pull over to the side of the road. I understand that Equinox models from other years were recalled — why don’t you recall the 2020 models?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648275March 14, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Our car has just around 77,000 miles and the brakes stopped working while driving. To our luck my husband quickly thought to use the e brake to prevent a car crash. We took it into our mechanic who diagnosed a brake pump failure. It looks as though the 2020 equinox has recalls for brake issues but our vin number was not listed. This is very dangerous and could have caused a deadly or serious injury crash. We had no prior warning to this happening. The shop owner is fixing the issue and we are holding onto receipts if this becomes a recall available on our vehicle. Very unsafe and according to my research has happened to alot of GM owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646307March 4, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle started losing motive power, with the check engine and parking brake assist maintenance lights illuminated. The contact drove the vehicle to an independent mechanic at AAA. The vehicle was then diagnosed with fuel system assembly failure. The vehicle was repaired. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645766March 1, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644962February 26, 2025
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644259February 22, 2025
FUEL/PROPULSION SYSTEM
2020 Equinox with14,860 miles stalled in busy intersection due to failed fuel pump module. This part was recalled for the 2021 and 2022 models and was on back order. My vehicle remained at the service center for two weeks and I was without any other means of transportation. If this had happened on the highway it might have resulted in a serious crash with the possibility of a fatality. There were no warning lights or messages prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642362February 12, 2025
ENGINE
Engine burning excess oil causing engine to go in safety mode and preventing car to go over 25 miles per hr. This happen on a major highway with two kids in the car and was almost rear ended. Took to dealership who has recieved bulletins regarding this issue and will repair the engine. To me this should be on a recall due to saftety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638931January 27, 2025
POWER TRAIN
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and stalled. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was a transmission oil leak; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was towed to another independent mechanic where it was determined that there was a transmission leak; however, the cause of the failure was unknown. The contact researched and was made aware of NHTSA Campaign Number: 20V668000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637563January 22, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635894January 14, 2025
FUEL/PROPULSION SYSTEM
fuel pump failed at 48246 miles the car shut off in the middle of a busy road in my city fortunately we were able to coast to a parking lot across the street and had the vehicle towed to Kerry Chevrolet Kerry Chevrolet inspected , confirmed and repaired the vehicle at a cost of $766.75 to me. They would not warranty this and I had to rent a car while mine was in the shop. If it had been warranties by chevrolet I wouldn't have had to rent the vehicle at a cost of $160.43. light on dash came on and car wouldl cut in and out I was on my way to Kerry Chevrolet for service on this issue when it completely stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634168January 5, 2025
Chest Clip, Buckle, Harness
The harness will loosen while I’m driving, after I have tightened / secured my child, therefore making them unsafe in the result of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634171January 5, 2025
Chest Clip, Buckle, Harness
1. The harness will randomly loosen while we are driving down the road after we have insured our child is securely in the seat. 2. Our child would not be properly restrained in the result of a wreck. 3. Yes, inspected by a CPST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633091December 30, 2024
ENGINE
ENGINE PISTON FAILURE cannot get it fixed new engine on order 5 weeks now chevy will not even talk about it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633010December 29, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632848December 28, 2024
FUEL/PROPULSION SYSTEM
The computer module for the fuel pump failed. This caused the car to not start some days. As well as turn off in the middle of intersections after coming to a stop while in traffic. The car is currently at the dealership for 2 months now with the part on back order. Many other Chevy equinox are recalling this same part but not my vehicle. This is concerning as it seems to needed to be added to the list of recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631002December 16, 2024
FUEL/PROPULSION SYSTEM
Car would sputter and turn over eventually but then die out. Was unable to drive at all. Luckily I was not driving with my baby in the car when it went out like I see so many others. Took it to the shop and it is a fuel pump issue. I see that other years have been recalled for this so unsure why the 2020 has not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630816December 15, 2024
ELECTRICAL SYSTEM
On december 15, 2024 my car stalled out. on the middle of the road nearly causing me a collison. My vehicle for. the last month has been - what i assume is having electrical problems , my car is only 4 years old so im uncertain as to why it would be stalling out , this is also the first time that this has happen . i called my insurance company to file a report about my vehicle stalling out on a busy traffic road and all that was said was unless im in a collison there is nothing they can. do and if the car stallls out and i am in a accident it would be me at fault . I have one car which is the chevy equinox 2020. i cant afford to die nor be in accident that can potential put me in danger for a car that is only 4 years old .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626275November 19, 2024
ENGINE, POWER TRAIN
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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