Chevrolet Equinox Complaints (2013)

751 consumer complaints on file.

#11133191October 3, 2018
AIR BAGS
I HIT A DEER ON THE FRONT PASSENGER SIDE. AFTER I HIT IT I HEARD A LOUD NOISE AND MY CAR FILLED WITH DUST COMING FROM THE DASH WERE THE PASSENGER AIRBAG IS. I WAS TOLD THAT THE AIRBAG WAS ACTIVATED BUT DID NOT DEPLOY. WHICH NOW CAUSED MY VEHICLE TO BE TOTALED. I HAVE ATTACHED PICTURE OF THE AIRBAG SHOWING IT DID NOT DEPLOY AND A PICTURE OF THE DAMAGE THAT WAS DONE TO THE FRONT OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131709September 26, 2018
ENGINE
I PURCHASED THIS VEHICLE NEW AND HAVE MAINTAINED THE RECOMMENDED SERVICE AS ADVISED. VEHICLE HAS USED EXCESSIVE AMOUNTS OF OIL BETWEEN OIL CHANGES FOR THE LAST 2 YEARS AND NO ONE CAN SEEM TO FIND OUT WHERE IT IS GOING. LISTED PROBLEM DATE AS TODAY BUT THIS HAS BEEN ONGOING..... HAVE ALSO HAD TO HAVE THE EXHAUST MANIFOLD REPLACED ON 3 OCCASIONS AND NO ONE SEEMS TO BE ABLE TO TELL ME WHY ON THAT EITHER? SEEMS WITH ALL THE COMPLAINTS THERE SHOULD BE A RECALL IN THE WORKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131531September 25, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING AT UNKNOWN SPEEDS, THE WINDSHIELD WIPERS BEGAN TO WORK INTERMITTENTLY AND THEN BECAME INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT BELIEVED THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4660303111; HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 120,988.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130791September 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
CAR WOULD NOT START. CHARGED BATTERY UP CAR STARTED. INSIDE CONTROLS WOULD NOT WORK. SOMMERS DEALERSHIP CHARGED ME $800.00 TO PUT A BRAND NEW BLOWER MOTOR IN. BLOWER MOTOR STOPPED WORKING AND NOW SERVICE POWER STEERING LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127926September 6, 2018
ENGINE
VEHICLE TIMING CHAIN BROKE 3 MONTHS OUT OF WARRANTY. I HAD 57,000 MILES ON THE CAR. CHEVROLET REFUSED TO ACKNOWLEDGE A PROBLEM OR PAY FOR ANY REPAIR COSTS. THE VEHICLE (INCLUDING THE POWER STEERING) COMPLETELY STALLED OUT WHILE I WAS TURNING OFF A BUSY STATE HIGHWAY ON A HOLIDAY WEEKEND. I WAS STRANDED IN THE LANE OF TRAFFIC UNTIL I WAS SAFELY ABLE TO GET A COUPLE OF GOOD SAMARITANS TO ASSIST WITH PHYSICALLY PUSHING IT OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124615September 5, 2018
ENGINE, UNKNOWN OR OTHER
WHEN DRIVING TO WORK TODAY, I WAS IN THE MIDDLE OF PARKING MY CAR. THE CAR CUT OFF BEFORE I COULD COMPLETELY PARK. IT STARTED RIGHT BACK UP THEN CUT BACK OFF. I TOOK MY CHANCES AND DROVE IT TO THE NEAREST DEALERSHIP. EVERY TIME I CAME TO A COMPLETE STOP THE CAR WOULD CUT OFF I.E RED LIGHTS, STOP SIGNS, HEAVY TRAFFIC. WHICH BECAME EXTREMELY DANGEROUS. I DROPPED MY CAR OFF AT THE DEALERSHIP AND I NOTICED THAT THERE WERE SEVERAL VECHICALS THAT WERE THE SAME MODEL / MAKE AS MINES WAITING TO BE SERVICED. ALSO SERVERAL OF MY RELATIVES WHO HAS THE SAME CAR AS MINE HAS TOLD ME THAT THEY ARE EXPERIENCING THE SAME ISSUE. THE DEALERSHIPS ALL ACROSS TOWN ARE OUT OF LOANER CARS AND CAN'T GET TO MINE UNTIL NEXT WEEK. 3 PEOPLE I KNOW TOOK THEIR VEHICLE TO BE SERVICED AND EACH WERE TOLD THEY NEEDED A TUNE UP. AFTER RECEIVING THE TUNE UP THE PROBLEM STILL REMAINED. ALL OF OUR CHECK ENGINE LIGHTS ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123434August 30, 2018
ENGINE, UNKNOWN OR OTHER
I BOUGHT THIS VEHICLE I'M MARCH 2018. A FEW WEEKS AFTER BUYING IT THE CHECK ENGINE LIGHT CAME ON WITH THE CODE P0014 FOR THE CAMSHAFT POSITION SENSOR. I TOOK IT BACK TO THE DEALER WHO REPLACED THE PART AND CHANGED THE OIL AND IT WAS ALL FINE, NO MORE CHECK ENGINE LIGHT. AUGUST 2018 I GET AN OIL CHANGE ON IT AGAIN, CHECK ENGINE LIGHT COMES BACK ON FOR SAME REASON. WHY WAS THIS PART NOT RECALLED LIKE PREVIOUS YEARS? I WILL NEVER AGAIN PURCHASE A CHEVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123252August 29, 2018
ENGINE
BURNING OIL VERY BADLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121260August 21, 2018
ENGINE
IN 2013, I ACTUALLY CALLED THE DEALERSHIP TO INQUIRE ABOUT SOME SMOKE COMING FROM FRONT OF CAR DURING RAIN/SNOW, AND SOME SHAKING WHILE STOPPED IN TRAFFIC. I WAS INFORMED THESE WERE NORMAL FUNCTIONS DUE TO THE CLIMATIC WEATHER AND BRAKING SYSTEM. I TOOK THEM AT THEIR WORD. IN THE SUMMER OF 2017 WHILST DRIVING TO WORK, THE CAR CUT OFF, AND THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO MY MECHANIC, AND WAS TOLD THE OIL HAD BURNED VERY LOW. SHOULD A 2013 BURN COMPLETELY OUT OF OIL IN THREE MONTHS? I HAD TO GET AN OIL CHANGE, REPLACEMENT OF INTAKE AND EXHAUST CAMSHAFT POSITION SOLENOIDS. IT WASN'T UNTIL I HAD THE ALMOST EXACT ISSUE HAPPEN IN JAN, 2018 THAT I WAS INFORMED THAT THE ENGINE WAS BURNING OIL AT A HIGH SPEED. THERE IS A RECALL ON MY MAKE MODEL AND YEAR VEHICLE (SEE BELOW FOR REPORT) THAT MIRROR THE EXACT ISSUES THAT I HAVE BEEN EXPERIENCING SINCE 2017. HOWEVER, UPON CONTACTING GMC, I WAS TOLD THAT MY VIN IS NOT PART OF THE RECALL, THEREFORE GMC WILL NOT REPLACE THE ENGINE, THOUGH I AM EXPERIENCING THE EXACT SAME ISSUES THAT ARE ON THE RECALL REPORT. I AM CONSTANTLY IN FEAR THAT MY CAR WILL SHUTOFF WHILST I AM DRIVING. I HAVE HAD TWO OIL CHANGES WITHIN A MONTH, BECAUSE THE OIL BURNS THAT QUICK. I AM NOW ON MY SECOND OIL CONSUMPTION TEST, BUT I KNOW ONCE THE TESTING IS COMPLETE, I WILL HAVE THE SAME PROBLEMS, DUE TO THE ENGINE BURNING OIL AT AN ASTRONOMICAL RATE. SHAKING/SHUTDOWN, I RENT CARS FOR LONG DISTANCE TRAVEL DUE TO FEAR. INITIALLY, DEALER REP SAID I DIDN'T HAVE TO CHANGE OIL FOR 5,000 MILES. ITHIN A MONTHS TIME (JUN-JUL 2018), I HAD TWO OIL CHANGES. A DYE TEST WAS DONE IN JULY, BECAUSE THOUGH NO OIL WAS EVIDENT, SERVICE DEPART ASSUMED MUST BE A LEAK FOR OIL TO BE SO LOW. TEST SHOWED "NO" LEAK. CAR TICKS, MECHANIC SAYS DUE TO ENGINE NEEDING REPLACED. GMC/CHEVY REFUSE. THE REPAIR REPORT SAYS "CAR RUNS FINE" MY CAR WAS TOWED TO DEALERSHIP, WASN'T RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121029August 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I PURCHED A 2013 CHEVY EQUINOX BRAND NEW. TWO YEARS AFTER HAVING IT THE CENTER CONSOLE FOR MY RADIO AND HEAT/AIR CONTROL WOULD NOT WORK. I TOOK IT TO THE DEALER AND THEY FIXED IT. I WAS TOLD THAT IT WAS A MODULE SWITCH. THEN IN APRIL 2017 IT DID IT AGAIN! TOOK IT TO THE DEALER AND WAS TOLD IT WAS THE AIR HVAC. THEN AUGUST 2018 IT HAPPENED AGAIN. THIS TIME I AM TOLD IT IS THE RADIO HVAC AND THAT NOW IT IS NOT COVERED ON WARRANTY AND THAT I HAVE TO PAY $650 TO HAVE IT FIXED. I BELIEVE THIS HAS BEEN A MAJOR PROBLEM FROM THE FIRST TIME IT HAPPENED AND JUST KEEP GETTING TOLD SOMETHING DIFFERENT EVERYTIME. THE SAME THING HAPPENS BUT HAVE BEEN TOLD A DIFFERENT PROBLEM BY THE CHEVY DEALER WITH THE EXPENSE GOING UP EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120487August 16, 2018
ENGINE
BOUGHT 2013 EQUINOX 6/14/18 WITH 50K MILES. ON 8/14/18 WHILE DRIVING HOME ON THE INTERSTATE THE CAR JUST SHUT DOWN (SCARY SITUATION WITH A BIG RIG BEARING DOWN ON YOU STILL HAVE NIGHTMARES ABOUT IT) . I WAS ABLE TO RESTART IT AND DROVE 12 MILES HOME AS IT SHUT DOWN 8 MORE TIMES. ON 8/15/18 DROVE THE CAR 1 BLOCK AWAY FROM HOME WHEN THE CHECK ENGINE LIGHT CAME ON. WENT TO MY MECHANIC AND IT READ P0011 INTAKE CAMSHAFT POSITION TIMING CODE. ON 8/16/18 WHEN MECHANIC CHANGED PART REALIZED THERE WAS NO OIL ON THE DIP STICK.NO OIL LIGHT CAME ON FOR NOT HAVING ANY OIL. CAR HAS 52K MILES ON IT AND THE OIL WAS CHANGED THE DAY I BOUGHT IT. WHERE DID ALL THE OIL GO IN LESS THEN 3K MILES. I AN NOW READING THAT THIS IS AN ISSUE AND WILL HAVE TO CARRY A CASE OF OIL TO CHECK EVERY WEEK NOW. IF GM KNOWS THIS IS AN ISSUE WHY HAVEN'T THEY DONE ANYTHING TO CORRECT THIS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119643August 13, 2018
ENGINE
MY VEHICLE HAS BEEN BURNING OIL AT AN ALARMING RATE - I HAVE TO ADD A QUART OF OIL EVERY FEW HUNDRED MILES, ON TOP OF BEING DILIGENT ABOUT CHANGING MY OIL EVERY 3,000 MILES (FULLY SYNTHETIC TOO). WHEN I DO NOT ADD A QUART OF OIL EVERY 10 DAYS OR SO, MY CAR STALLS WHILE IDLING, KNOCKS, AND/OR RIDES "ROUGH". I'VE ALSO NOTICED THE ENGINE IDLES LOWER THAN NORMAL. IF I PRESS ON THE GAS LIGHTLY, THE CAR WILL STALL. IF I PRESS ON THE GAS WITH MORE PRESSURE, THE CAR WILL SHIFT INTO 2ND GEAR EARLIER THAN NORMAL AND ROUGHLY (IF THAT MAKES SENSE). I'VE HAD THE CAR INTO THE MECHANIC 4 TIMES FOR SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118880August 10, 2018
ENGINE
ENGINE STALLS WHILE DRIVING. SPECIFICALLY, THE CAR WOULD OCCASIONALLY STARTS UP IN "STALL MODE", THAT ITS RPM WOULD BE LOWER THAN NORMAL (~500RPM VS ~1000 NORMALLY); IN SUCH STALL MODE, THE ENGINE AND ENTIRE CAR WOULD SHAKE SIGNIFICANTLY ON IDLE/STOPPED-WITH-BRAKE, AND WOULD 100% STALL BY LETTING GO OF BRAKE PEDAL WITHOUT STEPPING ON GAS PEDAL; IF GAS PEDAL IS STEPPED ON BUT NOT ENOUGH, ENGINE WOULD STALL, OTHERWISE, IF GAS PEDAL IS STEPPED ON HARD ENOUGH, THE CAR CAN CHANGE FROM 1ST GEAR INTO 2ND IN A VERY ROUGH MANNER, YOU CAN FEEL IT PHYSICALLY SITTING IN THE CAR, THEN THE CAR WOULD PERFORM NORMALLY AS LONG AS CAR STAY ABOVE 2ND GEAR WITH ENOUGH RPM. CAR STALLED IN THE MIDDLE OF BUSY INTERSECTION / CROSSROAD LEFT TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118767August 9, 2018
ENGINE, POWER TRAIN
82K MILES ON THE VEHICLE AND AM HAVING TO PUT 2-3 QUARTS OF OIL IN CAR BETWEEN OIL CHANGES. CHECK ENGINE LIGHT IS COMING ON EVERY FEW HUNDRED MILES NOW AND THE OIL DIPSTICK IS DRY. I FILL UP WITH APPROXIMATELY 2 QUARTS AND THE ENGINE IS FINE UNTIL ANOTHER 200-300 MILES WHEN THE CHECK ENGINE LIGHT COMES ON AGAIN AND THE DIPSTICK IS DRY AGAIN. HAD THIS ISSUE LAST YEAR IN MAY IN TX AND THE TECHNICIAN STATED THAT THE GASKET WAS BAD AND THEY REPLACED THAT. CAR RAN FINE FOR ALMOST A YEAR AND NOW I CAN NOT GO OVER 1000 MILES WITHOUT PUTTING IN QUARTS OF OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115871August 6, 2018
ENGINE, POWER TRAIN
I PURCHASED A 2013 CHEVY EQUINOX ON 5/2/16. ON 1/1/18 WITH 84,000 MILES, I WAS ON THE HIGHWAY WITH MY 4 CHILDREN AND THE STABILITY TRACK, REDUCED POWER WARNING FLASHED, ENGINE MALFUNCTION WARNING, AND THEN A MESSAGE TO STOP THE ENGINE. I PULLED TO THE SIDE OF THE HIGHWAY IN 0 DEGREE WEATHER WITH MY AND STOPPED THE ENGINE. AFTER WAITING OVER 2 HRS I WAS TOWED HOME. ON 1/2/18 CHEVY'S CORPORATE OFFICE ADVISED TOWING TO CHEVY DEALER. I TOOK ALL OF MY SERVICE RECORDS AS REQUESTED. 2 DAYS LATER I WAS TOLD THE MAIN SEAL FAILED AND WAS NOT UNDER WARRANTY AND CHEVY HAD REFUSED ANY REPAIR COST ASSISTANCE SO $1500 WAS THE QUOTE LATER THAT DAY THEY QUOTED ME $2000. I PURCHASED THE CHEVY 18 MONTHS PRIOR AND OWE WAY TOO MUCH MONEY. AFTER GOING BACK AND FORTH WITH JEFF SCHMITT CHEVY IN BEAVERCREEK, OH AND CHEVY'S CORPORATE OFFICE, EACH BLAMING THE OTHER FOR REFUSING REPAIR ASSISTANCE AND NOT HONORING THE WARRANTY. I HAD THE VEHICLE TOWED BACK HOME AND WAS BILLED $130.00+ FOR A DIAGNOSTIC. THE DEALER ACTED ANNOYED BY MY REQUEST TO HAVE THE RESULTS OF THE DIAGNOSTICS IN WRITING ON THE BILL. I WAS ALSO RACKING UP A RENTAL CAR TAB. THE NEXT DAY I CALLED OTHER DEALERS WHO QUOTED $1300 BUT THE SEAL WAS ON BACKORDER. I LOCATED A DEALER 2 HOURS AWAY WHO HAD THE PART IN STOCK AND QUOTED $1300 BASED ON THE DIAGNOSTIC. I HAD THE CAR TOWED 2 HOURS AWAY $ TO FIND OUT THE INTAKE MANIFOLD HAD FAILED CAUSING THE SEAL TO FAIL AND COST $2200. [XXX] DIAGNOSTIC? THIS CHEVY BURNS OIL LIKE CRAZY. 1000 MILES AFTER AN OIL CHANGE AND THE DIPSTICK IS DRY, BUT NO OIL LEAKS.? NOW THE LIFTGATE HAS GONE ROGUE. IT OPENS AND THEN CLOSES VERY FORCEFULLY (VIOLENTLY), IMMEDIATLY AFTER OPENING INJURING ME. I FIND IT EXTREMELY HAZARDOUS AND HAVE BANNED MY CHILDREN FROM OPERATING THE LIFTGATE FOR FEAR THAT IT MAY CRUSH ONE OF THEM. GENERATIONS OF MY FAMILY HAVE BEEN VERY LOYAL TO CHEVY. CHEVY, WHERE DOES YOUR LOYALTY LIE? PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113147July 23, 2018
UNKNOWN OR OTHER
BECAUSE OF FAST OIL CONSUMPTION THE CHECK ENGINE THAT CAME ON AND THE VEHICLE CONTINUES TO STALL WHEN IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112197July 18, 2018
ELECTRICAL SYSTEM, ENGINE
THIS IS A COMPLAINT THATS COMMON IN EQUINOX 2.4L THE OIL COMSUMPTION AND ITS STALLING WHEN IDLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111955July 17, 2018
AIR BAGS, SEAT BELTS, EXTERIOR LIGHTING
A SEMI TIRE BOUNCED AND HIT THE FRONT OF MY CAR AND CRACKED MY GRILL. MY HAZARD LIGHTS POPPED ON, MY DOME LIGHTS CAME ON, AND SEATBELTS LOCKED UP AND CAR FILLED WITH SMOKE. IT TOOK ALL I HAD TO UNBUCKLE MY SEATBELT AND IT LOCKED UP. NO ONE WAS IN PASSENGERS SIDE AND THAT SEAT BELT LOCKED AS WELL. SERVICE AIRBAG WARNING LIGHT CAME ON AND STAYS ON AND STILL THE SMELL OF AIRBAGS IN THE CAR. NOW UNABLE TO BUCKLE UP, AND CANT REACH THE PEDALS BECAUSE MY SEAT WONT MOVE BECAUSE THE SEATBELT IS LOCKED. ON HIGHWAY, IN MOTION ABOUT 62 MPH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11111523July 16, 2018
ENGINE
I'M HAVING TO ADD OIL EVERY WEEK. GOING THROUGH A QUART EVERY 200 TO 300 MILES. I LOOKED FOR SOME KIND OF RECAL AND NO LUCK. THERE ARE A LOT OF COMPLAINTS ON OIL CONSUMPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110472July 10, 2018
ENGINE
THERE ARE 109K MILES ON MY 2013 EQUINOX, ALL PUT ON BY ME. THE LAST FEW YEARS IT HAS BECOME APPARENT THAT MY VEHICLE BLOWS THROUGH OIL. I HAVE TO ADD AT LEAST 4QT BETWEEN OIL CHANGES. I KEEP AN EXTRA QUART IN MY GLOVE BOX JUST IN CASE. ON SUNDAY, JULY 8TH, THE SUV WOULD NOT START UPON LEAVING THE STORE. I CHECKED THE OIL AND NATURALLY THE DIPSTICK IS CLEAN. PLEASE NOTE, NONE OF THE INDICATORS (CHECK ENGINE, LOW OIL PRESSURE) WERE LIT ON THE WAY TO THE STORE. MY OIL LIFE WAS STILL REGISTERING 73%. MY CAR WAS SUBSEQUENTLY TOWED TO A GM DEALERSHIP WHERE IT WAS DIAGNOSED WITH A BROKEN TIMING CHAIN. I HAVE OPENED A CLAIM WITH GM AS THIS SEEMS TO BE AN ISSUE THAT THEY ARE AWARE OF IN THE 2013S AND HAVE NOT ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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