Chevrolet Equinox Complaints (2007)

685 consumer complaints on file.

#10484475November 13, 2012
STEERING
THE SECOND DAY WE OWNED THE CAR, I STARTED IT, PUT IT IN DRIVE AND HAD NO POWER STEERING. THE CAR DEALERSHIP SAID THAT NOTHING SHOWED UP ON THE CAR'S COMPUTER. IT HAS HAPPENED INTERMITTENTLY FOR 6 YEARS. WHEN IT HAPPENS, I SHUT THE CAR OFF AND RE-START IT AND THE POWER STEERING WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483976November 11, 2012
FUEL/PROPULSION SYSTEM
FUEL PUMP LEAKING, STRONG SMELL OF GAS, TOOK VEHICLE TO DEALERSHIP, FUEL PUMP REPLACED. AFTER THE FACT A RECALL WAS MADE FROM GM ABOUT FUEL PUMPS ON MY EXACT VEHICLE. I DIDN'T QUALIFY DUE TO RECALL IS VIN SPECIFIC. THERE MAY BE MORE VEHICLES OUT THERE LIKE MINE THAT FIT WITHIN RECALL GUIDELINES WITH THE EXCEPTION OF THE VIN NOT INCLUDED ON THEIR RECALL LIST. GM MAY NEED TO EXPAND THEIR RECALL TO INCLUDE MORE VIN'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483985November 11, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
I HAD BEEN SMELLING A STRONG ODOR OF GAS SO I TOOK IT TO MY MECHANIC TO HAVE A DIAGNOSIS OF THE PROBLEM, HE SAID THAT THERE WAS A LEAK IN THE TOP OF THE GAS TANK AND I SHOULD GET A HOLD OF GM TO SEE WHAT TYPE OF RECALL THERE WAS ON THIS PROBLEM. SO WHEN I GOT HOME I CHECKED ON LINE AND FOUND THERE WAS A RECALL #12V45900, SO I GOT A HOLD OF GM AND TALKED TO CUSTOMER REP. [XXX] TELLING HER THE PROBLEM I WAS HAVING SHE SAID THAT SHE WOULD HAVE TO HAVE ANOTHER PERSON CONTACT ME , SO [XXX] CALLED ME , I AGAIN TOLD HER THE PROBLEM AND SHE SAID I WOULD HAVE TO TAKE IT TO A CHEVROLET DEALERSHIP FOR A DIAGNOSIS, I TOLD HERE I HAD ALREADY HAD ONE DONE BUT SHE SAID I HAD TO HAVE ONE DONE AT THE DEALERSHIP , SO WITH HER ON THE LINE SHE CALLED RELIABLE CHEVROLET AND WE SET ME A APPOINTMENT FOR OCTOBER 17TH @ 8AM. SO ON OCTOBER 17TH I TOOK MY EQUINOX TO THE DEALERSHIP AND THEY RAN THERE DIAGNOSIS AND TOLD ME THE SAME THING I HAD ALREADY TOLD THEM,ALSO CHARGING ME $98.55 FOR THAT INFORMATION,THEY ALSO TOLD ME THEY WOULD NEED TO REMOVE THE GAS TANK TO CHECK FURTHER AND THAT WOULD TAKE ABOUT 4 HRS @ $98.55 PER HR, I TOLD THEM I COULD NOT AFFORD TO HAVE THAT DONE AND I WOULD CONTACT GM AS SOON AS I GOT HOME, THEY ALSO SAID I SHOULDN'T BE DRIVING IT CAUSE IT WAS DANGEROUS . [XXX] CONTACTED ME BACK THE NEXT DAY AND SAID THERE WAS NOTHING GM COULD DO FOR ME EVEN THOUGH THEY KNOW THERE IS A PROBLEM BUT BECAUSE THE RECALL HAS NOT BEEN PUBLISHED THEY CANT HELP ME. SHE ALSO TOLD ME I COULD HAVE IT REPAIRED MYSELF AND WHEN THEY PUBLISHED THE RECALL I COULD GET REIMBURSED. I TOLD HER I WORK A MINIMUM WAGE JOB AND COULD NOT AFFORD THAT. I AGAIN ASK HER IF THEY KNOW THERE IS A PROBLEM WHY NOT FIX IT AND AGAIN SHE SAID THAT THE RECALL HAS NOT BEEN PUBLISHED AND THERE WAS NOTHING THEY WOULD DO FOR ME. ALL I AM ASKING IS TO GET MY EQUINOX FIXED AND NO LONGER HAVE A GAS SMELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483734November 8, 2012
FUEL/PROPULSION SYSTEM
PLASTIC PART ON FUEL PUMP MODULE CRACKED CAUSING FUEL LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483677November 7, 2012
FUEL/PROPULSION SYSTEM
I SMELL A STRONG GAS SMELL...THERE IS A PUDDLE OF GAS UNDERTANK IN DRIVEWAY...I HAD IT LOOKED AT,AND IT'S THE HOSE AT THE TOP OF THE FUEL PUMP...IT'S CRACKED...CAN'T AFFORD TO FIX IT....ABOUT 1200.00...IT'S THE ONLY VEHICLE I HAVE...CALLED GM BUT NO HELP....IT'S NOT A RECALL,AND NOT GOING TO BE ONE....SO WHAT DO I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483399November 5, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT HE NOTICED THE SMELL OF GASOLINE FUEL WHILE THE VEHICLE WAS PARKED IN HIS DRIVEWAY. UPON FURTHER INSPECTION, HE DISCOVERED THAT GASOLINE FUEL WAS LEAKING DOWN THE SIDE OF THE FUEL TANK. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) AND CONTACTED THE DEALER. THE DEALER ADVISED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,400. UPDATED 12/14/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483407November 5, 2012
FUEL/PROPULSION SYSTEM
I STARTED NOTICING A VERY STRONG GASOLINE ODOR INSIDE AND OUTSIDE MY CAR. EVEN AFTER THE CAR HAD BEEN SITTING IN MY DRIVEWAY OVERNIGHT, I COULD STILL SMELL GASOLINE OUTSIDE NEAR THE BACK OF THE CAR. I RESEARCHED THE SYMPTOMS ONLINE, AND DISCOVERED THAT GM HAS ISSUED A RECALL FOR THE SAME EXACT MODEL OF CAR WITH THE SAME EXACT SYMPTOMS. THE RECALL IS FOR REPLACEMENT OF THE FUEL PUMP. HOWEVER, THE RECALL IS ONLY BEING ISSUED IN A FEW STATES, NOT INCLUDING PENNSYLVANIA, WHERE I LIVE. I CONTACTED GM ABOUT THE PROBLEM, AND WAS TOLD THAT THERE IS A RECALL FOR THIS PROBLEM, BUT MY VIN IS NOT INCLUDED IN THE RECALL, AND MY WARRANTY IS EXPIRED. GM SUGGESTED I TAKE THE CAR TO A GM DEALERSHIP FOR A DIAGNOSIS OF THE PROBLEM. THE DEALERSHIP STATED THAT THERE WAS A PROBLEM WITH THE FUEL PUMP AND IT NEEDS TO BE REPLACED. THE DEALERSHIP ALSO STATED THAT THEY DISCUSSED THE PROBLEM WITH GM AND THEY OFFERED TO SPLIT THE COST 50/50 WITH ME. WITH THE 50% DISCOUNT, THE COST TO ME IS STILL NEARLY $500.00. THIS RESOLUTION IS UNACCEPTABLE TO ME. IF GM KNOWS THERE IS A MANUFACTURING PROBLEM WITH THE FUEL PUMP IN THEIR CARS, THEN THE RECALL SHOULD COVER THE ENTIRE COUNTRY, NOT JUST SPECIFIC AREAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482776October 31, 2012
STRUCTURE:BODY
THE CAR LEAKS WITH WATER WHEN RAIN DUE TO IMPROPER SEALING AROUND ROOF OF CAR ON DRIVER AND PASSENGER SIDE DOOR OF THE VEHICLE. VEHICLE FLOODS WITH WATER WHEN RAINING OR GOING THROUGH CAR WASH. WATER RUNS DOWN THROUGH MOLDEN OF DOORS ONTO FLOOR UNDERNEATH BRAKE PEDAL AND GAS PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482639October 30, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL/PROPULSION SYSTEM
STARTED SMELLING GAS IN THE GARAGE, THOUGH IT WAS LAWN MOWER, REMOVED IT, STILL SMELLED, PROGRESSIVELY GOT WORSE, SMELLED AROUND GAS TANK, AND CAUSED ME HEADACHES AND STARTED COMING INTO THE HOUSE. CAR ALSO STARTED HAVING PROBLEMS TURNING OVER (PROBABLY DUE TO GAS NOT GETTING TO ENGINE SO WELL). STARTED PARKING OUTSIDE AND CHECKING YOUR SITE FOR RECALL SINCE I HEARD ONE WAS OUT THERE FOR 2007 EQUINOX, BUT IT ENDED UP MY VIN # AND STATE ARE NOT INCLUDED. I CONTACTED GM AND THEY SET UP APPT. ON 10/29/12 TO EVALUATE AND I TOOK IT IN TO FIND OUT IT WAS THE EXACT ISSUE ON NHTSA CAMP. #12V459000 LISTED ON THIS SITE - WHICH WAS A CRACKED FUEL PUMP MODULE. GM CONTACTED LOCAL CHEVY DEALER FARRELL CHEVEROLET AND THEY WORKED OUT A 50% DISCOUNT ON THE REPAIR. I TOLD THE LADY AT GM THAT I WOULD ALSO ISSUE THIS COMPLAINT SO THAT ALL EQUINOX VEHICLES IN 2007 MIGHT GET INCLUDED IN THIS RECALL, SINCE I AM NOT THE ONLY ONE HAVING THIS PROBLEM AND POSSIBLY I COULD GET THE REST OF MY CHARGES RETURNED IF INCLUDED. THIS IS DEFINITELY A SAFETY ISSUE AND COULD HAVE TURNED OUT WORSE IF MY HOUSE BURNED DOWN OR SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482569October 29, 2012
ELECTRICAL SYSTEM
WHEN YOU TURN OFF CAR AND GO TO REMOVE THE KEYS THEY ARE STUCK IN THE IGNITION. YOU HAVE TO START THE CAR AGAIN AND USUALLY MOVE IT BEFORE YOU CAN REMOVE THE KEYS AND EVEN THEN IT USUALLY TAKES SEVERAL ATTEMPTS. THIS HAPPENS ABOUT ONE OUT OF EVERY FOUR TIMES I DRIVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482087October 24, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. WHILE PARKED, THE CONTACT NOTICED A STRONG FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS UNAWARE OF THE REPAIRS THAT WERE NEEDED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) AND CONTACTED THE DEALER HOWEVER, THE DEALER WAS UNABLE TO VERIFY IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481396October 22, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE CONTACT LATER DISCOVERED THAT THE FUEL PUMP MODULE WAS LEAKING. THE CONTACT SPOKE TO THE MANUFACTURER REGARDING NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) BUT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE IS 100,400 UPDATED 12/7/12 *CN UPDATED 12/17/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481384October 22, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE PARKED FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS A FUEL LEAK AND THE FUEL TANK NEEDED TO BE REMOVED IN ORDER TO DIAGNOSE THE FAILURE. AFTER INSPECTING THE FUEL TANK THE TECHNICIAN DIAGNOSE THAT THE FUEL PUMP NEEDED TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481450October 22, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT THERE WAS AN OVERPOWERING GASOLINE ODOR PRESENT INSIDE AND OUTSIDE OF THE VEHICLE. THE ODOR WAS SO SEVERE THAT IT WOULD CAUSE THE CONTACT TO BECOME NAUSEOUS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED THAT THERE WAS A FUEL LEAK. THE VEHICLE WAS REPAIRED FOR THE MODULE KIT AND THE GASKET FOR THE FUEL TANK. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,506. THE CURRENT MILEAGE WAS APPROXIMATELY 95,256.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10481458October 22, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT THERE WAS A STRONG SMELL OF GASOLINE INSIDE THE VEHICLE. THE CONTACT PURCHASED A NEW FUEL PUMP FROM AN INDEPENDENT MECHANIC AND REPLACED IT INDEPENDENTLY. SEVERAL MONTHS LATER, HE WAS ALERTED TO THE RECALL FOR NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) AND CALLED THE MANUFACTURER BUT THEY OFFERED NO ASSISTANCE, AS HE DID NOT RESIDE IN ONE OF THE STATES LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481473October 22, 2012
FUEL/PROPULSION SYSTEM
IT IS A RECALL ON 2007 CHEVY EQUINOX FOR THE FUEL TANK LEAKING. I CALLED THE GM DEALERSHIP AND THEY ACT LIKE THEY HAVE NO IDEA WHAT I AM TALKING ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480984October 18, 2012
FUEL/PROPULSION SYSTEM
I STARTED SMELL FUEL AND AROUND 10/04/2012 I NOTICE IT WAS LEAKING FUEL AROUND THE FUEL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481058October 18, 2012
FUEL/PROPULSION SYSTEM
I HAVE NOTICED THAT FINALLY THERE IS A RECALL . I AM SADDENED TO SEE THAT UNFORTUNATELY THIS RECALL IS NOT INCLUDED IN FLORIDA. I JUST NEVER KNEW THAT A BIG COMPANY WOULD NOT CARE FOR THE SAFETY OF THE DRIVERS AND PASSENGERS! I DO NOT HAVE THE MONEY TO FIX IT, AND I AM SCARED THAT SOMETHING BAD WILL HAPPEN WHILE I AM DRIVING IT IN WITH CHILDREN. I DON'T UNDERSTAND WHY MY CAR IS NOT BEING RECALLED. I FEEL IT IS UNFAIR TO ONLY RECALL CERTAIN STATES WHEN THERE ARE OTHERS LIKE ME IN FLORIDA WITH THIS SERIOUS PROBLEM. THIS PROBLEM IS VERY SERIOUS, IT LEAKS GASOLINE!!!.PEOPLES LIVES ARE AT RISK! WILL GM CARE WHEN SOMEONE DIES HERE IN FLORIDA!. WHEN I HEARD ABOUT THE RECALL I WAS SO HAPPY, THEN CALLED GM, ONLY TO BE TOLD I AM NOT IN THE STATE FOR THE RECALL, WHICH IS SO UNFAIR!!!!!!. I WAS ALSO TOLD IF I FELT IT WAS SERIOUS, AND SCARED THAT I SHOULD GET IT FIXED AND THAT THEY WOULD REIMBURSE ME IF THE RECALL EVENTUALLY AFFECTS MY VEHICLE. I JUST FELT THE SAME COLD SHOULDER I RECEIVED WHEN I COMPLAINED TO GM ABOUT MY PASSENGER AIRBAG! . IF SOMETHING HAPPENS BECAUSE OF THIS IT WOULD BE PRETTY SAD THAT THEY COULD HAVE HELPED PEOPLE LIKE ME AND MY FAMILY. I FEEL LIKE I NEED TO LET YOU KNOW THIS IS SO SERIOUS. I DON'T WANT TO HAVE TO HIRE A LAWYER, CALL THE NEWS, JUST FOR GM TO DO WHAT IS THE RIGHT THING TO DO FOR OTHER STATES, LIKE FLORIDA! I PRAY NOTHING BAD HAPPENS AND THAT IT SHOULD NOT BE ONLY A FEW STATES, IT SHOULD BE THE ALL VEHICLES WITH THE PROBLEM FOR THE RECALL, AND FLORIDA IS A VERY WARM STATE. PLEASE THANK YOU FOR LISTENING AND I DO HOPE THAT ALL THE OTHER PEOPLE LIKE MYSELF GET THIS PROBLEM RESOLVED FROM GM, FOR THE SAFETY OF US AND ALL OTHER DRIVERS IN CASE OF A SERIOUS ACCIDENT! THEY SHOULD NOT WAIT FOR US IN FLORIDA BEFORE ITS TO LATE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480857October 17, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE IT WAS FOUND THAT THERE WAS A FUEL LEAK. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE AND NOTIFIED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP). THE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480669October 16, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED SHE SMELLED GASOLINE NEAR THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 12V459000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE FAILURE MILEAGE WAS 80,000. .....UPDATED 01/14/13 *BF UPDATED 1/15/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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