Chevrolet Equinox Complaints (2018)

410 consumer complaints on file.

#11252918September 3, 2019
SERVICE BRAKES
I WAS TRAVELING 70+MPH ON A FREEWAY AND I WENT TO SLOW DOWN FOR A SPEED LIMIT CHANGE FOR ROAD CONSTRUCTION. I COULDN'T PUSH DOWN ON THE BRAKES!! THANKFULLY THERE WASN'T ANYONE IN FRONT OF ME! I WAS ABLE TO PUT ON MY HAZARD LIGHTS AND COAST WHILE PUSHING AS HARD AS I COULD ON THE BRAKES. I MADE IN TO AN OFF RAMP AND WAS ABLE TO SLOW DOWN ENOUGH TO STOP AND THROW IT IN PARK AND E-BRAKE IT. THIS COULD HAVE ENDED VERY BADLY! I FOUND THAT THERE IS AN OPEN INVESTIGATION ON THE VACCUM PUMP, BUT NO OFFICIAL RECALL... (WHICH IS WHAT MINE TURNED OUT TO BE) I HOPE THEY ARE NOT WAITING FOR FATALITIES!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242272August 7, 2019
VEHICLE SPEED CONTROL
CHECK ENGINE LIGHT. SHUT DOWN 5 TIMES. ERRATIC DELAYED STALLING AT IDLE OR SPEED. BUCKING. NOT ABLE TO SHIFT GEARS. BUCKS STALLS TURNS BACK ON. CAR WAS ON HIGHWAY, ON CITY STREET, MERGING WITH TRAFFIC. MADE DRIVING DIFFICULT INCREDIBLY DANGEROUS. HARSH SHIFTS. MISFIRE AND HESITATION. LAST 10 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241243August 2, 2019
UNKNOWN OR OTHER
WHEN I AM IN STOP AND GO TRAFFIC I GET A STRONG CHEMICAL SMELL IN MY AIR CONDITIONER. I TOOK IT TO MY DEALER SEVERAL TIMES AND THEY "COULD NOT SMELL IT" . MY EYES WATER,AND I GET A HEADACHE IF I DRIVE FOR ANY LENGTH OF TIME I HAVE TO PUT MY WINDOWS DOWN. TWO TECH DID SAY THEY SMELLED IT FAINTLY. I GAVE UP TAKING IT IN BUT I DO STILL HAVE THE PROBLEM. I ONLY HAVE ABOUT 18000 MILES ON IT AND DRIVE MOSTLY SHORT TRIPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232777July 17, 2019
POWER TRAIN, UNKNOWN OR OTHER
ON TWO OCCASIONS MY TRANSMISSION WOULDN'T ENGAGE WHEN I SHIFTED IT FROM "PARK" TO "DRIVE." MY CAR STARTED ROLLING LIKE IT WAS IN NEUTRAL. I SLAMMED ON MY BRAKES AND AFTER ABOUT 3 - 5 SECONDS THE TRANSMISSION ENGAGED AND I WAS ABLE TO ACCELERATE AS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230836July 10, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
USING NAVIGATION WITH PHONE THROUGH INFOTAINMENT DISPLAY CAN SWITCH TO BLINDING BRIGHTNESS AT NIGHT. USING PHONE NAVIGATION (BOTH GOOGLE MAPS AND WAZE) AT NIGHT WILL START WITH NORMAL BRIGHTNESS WHICH CAN BE CONTROLLED BY THE DIMMING KNOB. IF A PHONE CALL OR TEXT IS RECEIVED THE DISPLAY GOES TO FULL BRIGHTNESS AND CANNOT BE DIMMED THIS CAUSED ME TO SWERVE OFF OF THE ROAD IT WAS SO BLINDING THE CONDITION CAN ALSO BE SIMULATED BY ENGAGING THE BACKUP CAMERA AT NIGHT THIS WAS REPORTED TO MY DEALER OVER A YEAR AGO IN THE CASE OF THE PHONE CALL THE VEHICLE WAS MOVING THIS PROBLEM HAS BEEN MENTIONED ON MULTIPLE FORUMS SO I BELIEVE THIS IS RELATED TO THE SOFTWARE AND NOT AN ISOLATED INCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210622May 29, 2019
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 65 MPH, THE PASSENGER SIDE WINDSHIELD EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209682May 24, 2019
POWER TRAIN, UNKNOWN OR OTHER
THERE ARE 2 PROBLEMS WHICH ARE INTERRELATED 1) WHEN STOPPED AT A STOP LIGHT THE VEHICLE DOES NOT REPOND WHEN THE GAS IS APPLIED TO MOVE FORWARD WHEN THE LIGHT TURNS GREEN. THEN, THE VEHICLE SUDDENLY LURCHES INTO GEAR. 2) THE "D" FOR DRIVE ON THE DASHBOARD FLASHES INDICATING AN ERROR CODE HAS BEEN WRITTEN TO THE TRANSMISSION CONTROL MODULE. WHEN I TOOK MY VEHICLE IN FOR REPAIR BECAUSE THIS WAS HAPPENING THE DEALERSHIP TOLD ME THAT THERE WAS NO ERROR CODE ON THE TRANSMISSION CONTROL MODULE SO THEY DO NOT HAVE A WAY TO DIAGNOIS WHAT IS HAPPENING AND THAT THIS IS A KNOWN PROBLEM AND WERE ADVISED BY THE MANUFACTURER TO NOT MAKE ANY REPAIRS BECAUSE THAT MAY NOT SOLVE THE PROBLEM. THE DEALERSHIP INDICATED THE MANUFACTURER FELT THIS MAY BE DUE TO A SOFTWARE PROBLEM AND MAY NEED TO COMPLETE A SOFTWARE UPDATE AT SOME FUTURE POINT IN TIME. HOWEVER, I'VE SEEN POSTS FROM OTHER CHEVY EQUINOX OWNERS WITH MODELS DATING BACK TO 2014 WITH THIS SAME HESITANCY AND JERKING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205740May 6, 2019
SERVICE BRAKES
I AM DRIVING DOWN THE HIGHWAY WHEN I GET A WARNING SAYING SERVICE BRAKES. I WENT TO HIT MY BRAKES AND I HAD NONE AT ALL! I ALMOST HIT A CAR BECAUSE IT WAS GETTING OFF THE RAMP AND HIT ITS BRAKES. I HAD TO GO OVER TO THE SIDE OF THE ROAD TO KEEP FROM HITTING IT. I FOUND OUT THAT THE BRAKE VACUUM PUMP WENT OUT. I KNOW THAT GM IS DOING A INVESTIGATION ON THIS. MY CAR IS NOW AT THE DEALERSHIP GETTING REPAIRED. I DON'T WANT THIS TO HAPPEN TO SOMEONE ELSE. I HAD NO WARNING AT ALL THAT MY BRAKES WAS NOT GOING TO WORK. THANK GOD I WAS ABLE TO GET STOPPED WITHOUT BEING IN A ACCIDENT. THIS IS A BIG SAFETY HAZARD!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204033April 26, 2019
WHEELS
I HAVE BEEN HAVING ISSUES WITH THE TIRES , AT FIRST I HAD A SCREW IN THE BACK PASSENGER TIRE . THE DEALERSHIP DID FIX THAT, THEN I HAD TO TAKE THE VEHICLE BACK BECAUSE THE SAME TIRE KEPT LOOSING AIR THEN IT WAS THE VALVE STEM, NOW THE TIRE ON THE BACK PASSENGER SIDE IS SHOWING THAT IT IS LOW AND I HAVE HAD TO GO TO THE DEALERSHIP, THEY ARE GIVING ME GRIEF ABOUT THESE [XXX] TIRES ! I DON'T KNOW IF IT IS SOMETHING GOING ON WITH THE SENSORS OR IF THEY JUST NEED TO GO ON AND REPLACE THESE TIRES SINCE I AM ON THE NEW TIRES FOR LIFE PROGRAM BUT EVERY TIME I HAVE TO GO TO THE DEALERSHIP I END UP WITH ATTITUDE FROM THEM AND A MIGRAINE FROM HAVING TO DEAL WITH SOME SMART [XXX] THAT IS TELLING ME THAT I CAN'T GET A NEW TIRE UNTIL THEY DETERMINE THAT I CAN OR IF IT IS A SENSOR ISSUE I'M GONNA HAVE TO PAY FOR IT! NO SIR !!! THIS VEHICLE IS BRAND [XXX] NEW !!! I WILL GET A LAWYER AND I WILL SEE CHEVROLET DEALERSHIP AND WHOMEVER IN COURT AND Y'ALL CAN BUY THIS CRAP CAR BACK! EITHER FIX THIS ISSUE OR WE CAN DO THIS ANOTHER WAY PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202816April 22, 2019
WHEELS
2018 EQUINOX ALL WHEEL DRIVE TIRES, MICHELIN PREMIER LTX M&S, SIZE, 225/60R18 100H TPC BSW. ALL 4 TIRES ARE DOWN TO 1/32" TREAD DEPTH AT 16482 MILES. VEHICLE SERVICED 3 TIMES BY CHEVROLET DEALER FOR OIL CHANGE AND TIRES ROTATED TWICE. TIRES KEPT AT RECOMMENDED TIRE PRESSURE OF 35 PSI. TIRE RATED BY MANUFACTURER FOR 60,000 MILES. TIRES EVENLY WORN ACROSS TREAD SURFACES. CHEVROLET DECLINED WARRANTY CLAIM STATING TIRE WEAR IS A TIRE MANUFACTURER'S ISSUE. DEALER CONTACTED MICHELIN REPRESENTATIVE WHO STATES THAT THERE IS A RECALL ON THE SAME TIRE WITH EITHER A 16" OR 17" RIM SIZE BUT NOT 18". DEALER RELAYED THAT MICHELIN WOULD REPLACE THE TIRES WITH SAME IDENTICAL MODEL HOWEVER I WOULD BE RESPONSIBLE FOR 25% OF TIRE RETAIL COST AS WELL AS ALL TAXES, MOUNTING AND BALANCING TOTALING OVER $300.00. THIS DOES NOT SEEM RIGHT AS I AM SURE THAT THE 18" TIRES WILL ALSO EVENTUALLY BE INCLUDED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202820April 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE AT A STOP LIGHT, THE BRAKE PEDAL WAS APPLIED AND THE ENGINE SHUT OFF. ADDITIONALLY, WHEN THE BRAKE PEDAL WAS RELEASED, THE VEHICLE HESITATED TO RESTART AND THE AUTO STOP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KOCOUREK CHEVROLET (1500 MORNING GLORY LN, WAUSAU, WI 54401, (715) 359-7200) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202901April 22, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH, THE SUN ROOF SHADE CLIP FRACTURED. THE CONTACT SUSTAINED INJURIES TO THE FACE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. ON THREE OCCASIONS, THE VEHICLE WAS TAKEN TO RANDY MARION CHEVROLET BUICK CADILLAC (220 W PLAZA DR, MOORESVILLE, NC, (866) 906-8109) WHERE IT WAS DIAGNOSED THAT THE SHADE CLIPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11195880April 12, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I TURNED ON MY CAR AND THE ENGINE LIGHT WAS ON TOOK IT TO THE DEAL THEY POKED THE GAS TANK FLAP AND RESET THE LIGHT SENSOR AND FOR NOW IT'S OFF. THE RADIO MEDIA SCREEN KEEP FREEZING ON BACK UP CAMERA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193355April 2, 2019
ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING, THE VEHICLE STALLED AND THE STABILITRAK WARNING INDICATOR ILLUMINATED. ALSO, THE CRUISE CONTROL FAILED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED JEFF PERRY BUICK GMC (LOCATED AT 1421 37TH ST, PERU, IL 61354, (815) 410-4168) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191574March 26, 2019
ENGINE
OIL LEAK NOTED ON GROUND AFTER BEING DRIVEN. STARTED OUT BEING SMALL DROPS BUT GRADUALLY WORSENED. DEALERSHIP STATED "WELD AROUND OIL PAN WAS NOT PROPERLY SEALED"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190163March 20, 2019
UNKNOWN OR OTHER
VIBRATION IN DASH THE MORE YOU PUSH ON THE ACCELERATOR THE LOUDER THE VIBRATION GETS WHILE DRIVING OR MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187170March 15, 2019
POWER TRAIN
WAS DRIVING IN PARKING LOT AND VEHICLE SHUT DOWN UNEXPECTEDLY. IT WOULD NOT RESTART. CONTACTED GM ROADSIDE ASSISTANCE TO TOW VEHICLE. AFTER ABOUT AND HOUR AND A HALF OF WAITING FOR A TOW I TRIED TO START MY VEHICLE AGAIN AND IT DID START. THE CHECK ENGINE LIGHT WAS IN. I WAS ABLE TO DRIVE THE VEHICLE TO THE DEALERSHIP. THE VEHICLE WAS AT THE DEALERSHIP OVERNIGHT. WHEN I PICKED UP THE VEHICLE I WAS TOLD THERE WAS A PROBLEM WITH THE VEHICLE COMPUTER AND THEY FIXED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185535March 9, 2019
ENGINE
THE AUTO STOP IS ANNOYING AND I FEEL DANGEROUS. THERE IS A HESITATION AND A LURCH WHEN PULLING OUT IN TRAFFIC. I NEVER WOULD HAVE BOUGHT THIS IF I KNEW IT. NEVER AGAIN WILL I BUY ANYTHING LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185051March 8, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I TOOK MY CAR THROUGH A AUTOMATIC CAR WASH AND AFTER LEAVING THE CAR WASH..MY DOORS WOULD NOT UNLOCK. I HAD TO CRAWL OUT THROUGH THE BACK OF THE VEHICLE TO GET OUT. THE CAR WOULD NOT UNLOCK UNTIL THE NEXT DAY. I WENT THROUGH THE CAR WASH AT 4PM AND AT 630AM THE NEXT DAY, IT FINALLY UNLOCKED. THIS IS THE SECOND TIME THIS HAS HAPPENED AND THIS HAS ALSO HAPPENED TO MY DAUGHTERS 2018 EQUINOX AS WELL. THIS IS A HUGE PROBLEM. WHAT IF HER OR I WAS IN AN ACCIDENT....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184935March 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GILBERT (LOCATED AT 3215 S AUTO WAY, GILBERT, AZ 85297, (480) 359-2264) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE RETRIEVED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN BACK TO AUTONATION CHEVROLET ON SEVERAL OCCASIONS FOR THE AIR BAG WARNING INDICATOR FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 3,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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