Chevrolet Equinox Complaints (2025)

407 consumer complaints on file.

#11668641June 23, 2025
UNKNOWN OR OTHER
The volume control in my vehicle will randomly change volume, up to and including full volume. This has almost caused a few crashes because it is very startling and the only way to lower the volume is to use the steering wheel controls (the volume knob does not accept input when this happens - it has a mind of its own). It is relatively simple to fight the volume when going straight, but it is very hard to do when it happens while trying to maneuver while the wheel is not centered as the controls are not accessible. While always annoying, it is very dangerous when trying to make such a maneuver and losing all concentration by blaring radio or attempting to move my hands on the wheel mid turn. This was a problem from the first day we bought the car and it was noted that my local dealer could fix it under warranty (I purchased from an out of town dealer). That dealer told me that GM was refusing to fix anything, insisting that I wait six months to see if a seemingly unrelated software update fixes the issue. The manager at my dealership has been trying to get approval and did get approval to replace a part in attempt to fix it. That did not work and they are now refusing to replace the other part that has fixed a similar issue for others. I believe they replaced the module that processes the sensor information, but are refusing to replace the sensor (volume wheel) itself. This car would have been crashed by many other drivers who could not cope with such in-vehicle distraction - this includes my daughter who refuses to drive the vehicle and really doesn't like riding in it. GM needs to fix this ASAP for myself and any other experiencing the issue. I do have videos of the behavior available, but can not attach them here because they are not accepted. It has been over 2 months since the dealer initially looked at the issue and the warranty repair was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668230June 20, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Every car I’ve ever owned the cruise control disengages once you touch the brakes and does not reengage without pushing the button to say resume. On several occasions, this car has reengaged sometimes many minutes after I’ve touched the brakes multiple times such as in a parking lot or parking garage going around the corner The car resumes cruise, and rapidly accelerates, which is very dangerous in a parking lot or parking garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668010June 19, 2025
VISIBILITY/WIPER
At certain sun angles and times of day, the reflection from the dashboard onto the windshield is so strong that it makes it hard to see the road well enough to drive safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667286June 16, 2025
VEHICLE SPEED CONTROL
When the vehicle is in one pedal mode, and the car drive is switched to reverse, the car moves backwards and does not slow down contrary to one pedal mode which does not move unless the accelerator is depressed and will slow down when in forward drive. The 2023 Chevy Bolt EUV does operate in One Pedal Mode in both directions. This is a dangerous situation for EV drivers since the car can backup over a person since the car says it is in one pedal mode but it is not functional in reverse. EV's should not have to simulate torque convertors of ICE vehicles since that was a mechanical issue. This is completely not necessary for the car to move backwards on it own. Period! This behavior is very dangerous and should be corrected in software update to the user.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667197June 16, 2025
EXTERIOR LIGHTING
When activating the blinker to make a right turn, after completing the turn the blinker turns off, but the force causes the lever to drop far enough that the left blinker activates. Since I've had the vehicle (about 8 months total), I notice this happen more than half the time I use the right blinker. From a quick Google search, this seems like a common problem which may lead to confusion when driving. The dealership I went to doesn't seem to have a fix for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665520June 7, 2025
UNKNOWN OR OTHER
When bluetooth is on takes the radio out every a couple minutes and you have to keep switching it back and fourth or turn off the Bluetooth to keep the radio playing or music playing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663396May 28, 2025
VISIBILITY/WIPER
I recently purchased a 2025 Equinox EV LT1 vehicle. Overall, the vehicle is performing well and has a number of safety features that are helpful when driving. As others have also reported, the windshield glare on this vehicle is a weak spot, and without polarized sunglasses, the glare is often severe and distracting. At night, the use of sunglasses is of course not feasible, and occasional glare from headlights and streetlights can compromise the driver's ability to view the road and surroundings. Aftermarket dash covers are available, and that may be what I have to resort to to address the problem until/unless a recall or remedy is available from GM directly. This may seem more like an annoyance than a significant safety issue, but when you are unable to clearly view the environment around you when driving, it is a real problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663391May 28, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM
On May 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a GM inspector has looked at it so far. The dealership told me because I filed a complaint with GM they can't touch it unless directed by GM now. It almost knocked me out, I saw black and was hard to see for at first within a few hours it was a huge goose egg on my head. It put me and my 6yr old at risk as she was with me but luckily in the car already. When approaching my car I used the liftgate remote to open it ahead of time, got my daughter in car and went to put our backpacks in the back when it crashed on my head full force no warning. It was extremely painful and caused a concussion with multiple symptoms. Headaches, painful bump, ear ringing, feeling so hot, major brain fog, forgetfulness, watery eyes, feeling really tired and hard to wake up in the morning. It has been about 3 weeks and the symptoms are mostly gone except bad ear ringing, light sensativity, on and off headaches easily, can't put my hair in ponytail as it hurts still. I still have a small dent in my head. The doc says these lasting concussion symptoms could last for months. I don't understand why this has problem has not been fixed when research shows it has been a problem since 2010. The only other issue I had with the car was my instrument panel going black while I was driving a few weeks prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663125May 27, 2025
UNKNOWN OR OTHER
I recently purchased this vehicle. The dash has a horrible reflection in the windshield creating some visibility issues the it is daytime especially in direct sunlight. I am worried that this hindered vision is going put drivers, pedestrians and animals at an increased risk of accidents. This is a known problem among the Equinox EV community, but I was unaware at the time of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663111May 27, 2025
POWER TRAIN
The contact owns a 2025 Chevrolet Equinox. The contact stated while reversing at an undisclosed speed, the vehicle shuddered and stalled. The contact stated that the failure had occurred on several occasions. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to a dealer to be diagnosed, and the contact became aware that transmission fluid was leaking from the bottom of the vehicle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662936May 24, 2025
STEERING
Steering feels slightly loose and keeps drifting to the left. When I have people in the backseat and I take off from a stop, the vehicle swerves to the left. Hoping the dealership will do an alignment when I take it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662935May 24, 2025
VISIBILITY/WIPER
The windshield has a defect on the right hand side. It seems like blurry waves. I noticed it because I got nervous thinking that there were cars riding next to me very close but it is just a glare from the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662190May 20, 2025
POWER TRAIN
My new 2025 Equinox RS AWD ran out of gas entering a 55 MPH highway. I tried to roll to the shoulder, and I came to a stop half on the right shoulder and half in the lane. When a 2025 Equinox RS AWD won't run, in this case because it is out of gas, there is no way to shift the car out of Park and into Neutral so it could be rolled out off the road, or on to a Tow truck ramp. When a 2025 Equinox RS AWD isn't running, it's locked in Park, and in order to move it needs to be jacked up and set on wheel dollies, for all four wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661771May 19, 2025
VISIBILITY/WIPER
There is intense glare off the dashboard, impairing visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661389May 16, 2025
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660942May 14, 2025
VISIBILITY/WIPER
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it’s impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. This is a safety issue and so far GM has not done anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660903May 14, 2025
STEERING
The steering wheel seizes at highway speeds after driving for an extended period (2+ hours.) The steering seems to lock into a position so while approaching a curve you're unable to steer toward the center of the lane, requiring you to jerk the steering wheel towards the center of the lane to prevent going out of the lane. This issue was reported and taken to multiple GM dealerships to address and they keep insisting it's Lane keep assist, it is not as this issue happens when it's turned of, further more lane keep assist usually nudges a vehicle back in lane or vibrates to warn you're drifting out of a lane. It does not actively try to pull you out of a lane as We've experienced with this car. This is a deadly hazard that may cause an inattentive drive to over steer into an accident, and because of it's intermittent nature, It will be surprising and scary causing less experienced drivers to overreact to it. I'm afraid this may be a latent safety fault within the 2025 Chevy Equinox, that will eventually cost lives, and worst part, this cause may not be detected for a long time.. I hope more instances of this gets reported to force GM and it's dealerships to spend the proper effort to hunt down this safety issue and address it before it's too late
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660188May 10, 2025
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659165May 6, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Glaring Issue. High Voltage Battery keeps popping up error
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658835May 4, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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