Chevrolet Equinox Complaints (2018)

410 consumer complaints on file.

#11387232January 8, 2021
ELECTRICAL SYSTEM, STEERING
MESSAGE: I OWN A 2018 CHEVROLET EQUINOX, 4 CYLINDER WITH ELECTRONIC STEERING, THE VEHICLE HAS APPROX 27500 MILES RECORDED. WHILE DRIVING I SENSED A SLIGHT DELAY IN THE STEERING, IT APPEARS TO BE ONLY A MILLISECOND DELAY AND DOES NOT HAPPEN ALL THE TIME. IN ADDITION THERE ARE TIMES WHEN THE VEHICLE SEEMS TO WONDER LEFT OR RIGHT WHEN STEERING WHEEL IS NOT HELD FIRMLY. I REPORTED THE ISSUE TO BLAIZE ALEXANDER PHILLIPSBURG PA SERVICE MGR. AND ASKED IF THERE WAS A REPORTED ISSUE WITH THE STEERING. THEIR RESPONSE WAS NO. BUT SUGGESTED TO SCHEDULE AN APT. AFTER ARRIVING HOME I SEARCHED THE ISSUES ON THE INTERNET AND FOUND SEVERAL REPORTS OF STEERING PROBLEMS WITH 2018 CHEVROLET EQUINOX CAUSING NEAR MISS ACCIDENTS DUE TO THE ELECTRONIC CONTROL FAILURES. AFTER CONSULT WITH INDEPENDENT GM CERTIFIED TECHNICIAN IT WAS LEARNED THAT THERE ARE SIGNIFICANT ISSUES WITH ELECTRONIC STEERING. THE VEHICLE WAS INSPECTED BY THE DEALER THIS DAY, THE RESULTS OF THE INSPECTION WAS THEY COULD NOT DUPLICATE THE PROBLEM AS ALL PARAMETERS WERE WITHIN SPEC. THIS CONDITION SO FAR HAS BEEN SPORADIC IN NATURE,HOWEVER DUE TO THE SERIOUSNESS OF POTENTIAL HAZARDS DESERVES MORE ATTENTION DIRECTED TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386715January 5, 2021
SEATS
I NOTICED THAT MY LEGS KEPT HURTING ME AND DID NOT KNOW WHERE IT WAS COMING FROM. IT FELT LIKE I COULDN'T WALK FOR ABOUT A MONTH. AFTER NOT DRIVING FOR THREE DAYS I FOUND OUT THAT CAUSE OF THE PAIN COMING FROM MY 2018 EQUINOX DRIVERS SEAT. I PUT A PILLOW IN THE DRIVER SEAT AND THE PAIN WENT AWAY. IT IS NOT SAFE TO DRIVE WITH THE PILLOW BECAUSE IT IS ALWAYS SLIDING AND MY FOOT KEEPS SLIDING OFF THE PEDALS. GM NEED TO DO SOMETHING ABOUT THIS BECAUSE THEY ALREADY KNOW ABOUT THIS PROBLEM WITH THE SEATS. GM SHOULD HAVE REPLACEMENT SEAT FOR THESE VEHICLES INSTEAD OF DOING NOTHING ABOUT IT. PLEASE HELP. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11386353January 4, 2021
VISIBILITY/WIPER
THE REAR WINDSHIELD WIPER STOPPED WORKING TWO YEARS AFTER PURCHASING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386355January 4, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT A DEMO WITH 7,000 MILES ON IT IN MAY 2018. 41,000 THE SUNROOF AND SHADE STOPPED WORKING. 42,500 CHECK ENGINE LIGHT CAME ON FOR ELECTRICAL ISSUES. CHEVY WAS NO HELP BECAUSE MY WARRANTY ENDED AT 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385951December 31, 2020
POWER TRAIN
THE CAR STARTED GOING INTO AUTO STOP AND WOULD NOT GO FORWARD ONE THE BRAKE WAS RELEASED ON THE HIGHWAY OR AT STOP SIGNS. THIS CAUSED US TO ALMOST HAVE A WRECK BECAUSE THE CAR WOULDN'T GO WHEN IT NEEDED TO WHEN PULLING OUT ONTO A ROAD WHEN IT WAS CLEAR TO GO. IT CREATED A TIME LAG THAT COULD CAUSE AN ACCIDENT.WE ALSO ALMOST ROLLED INTO THE CAR BEHIND US WHILE STOPED AT AN INTERSECTION ON A HILL THAT ENTERED A HIGHWAY. WE TOOK THE CAR TO THE DEALERSHIP. THE FIRST TIME THEY CHARGED US FOR DIAGNOSTIC AND ONLY CLEARED THE CODE. THE CHECK ENGINE LIGHT CAME ON IMMEDIATELY WHEN WE PICKED IT UP. THEN THEY CHANGED A SENSOR, AND WE HAD TO BRING IT BACK. THEN THEY REBUILT THE TRANSMISSION. WE HAVE TO BRING IT BACK THE SAME DAY. THEN THEY REPLACED THE TORQUE CONVERTER. WE JUST PICKED IT UP TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383853December 16, 2020
POWER TRAIN
MY WIFE AND I NOTICED THIS PAST WEEK THAT OUR 2018 CHEVY EQUINOX WILL ACCELERATE ALL ON ITS OWN WITHOUT DRIVER INPUT. WE FEEL THIS INCREASE IN SPEED WITHOUT INPUT IS DANGEROUS. WE HAVE AN APPOINTMENT AT THE DEALER IN ANCHORAGE, ALASKA THAT SOLD US THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378038December 5, 2020
VISIBILITY/WIPER
SAT 12/05/2020, 0745 HRS. WEATHER: SNOW/SLUSH LOCATION ROUTE1 S/B NORTH ATTLEBORO, MA PROBLEM: WIPERS STOPPED WORKING WHILE DRIVING : WHILE DRIVING TO MERGE ONTO I-295 S, WIPER STOPPED WORKING FOR NO APPARENT REASON, I QUICKLY MADE EMERGENCY STOP RESULTED IN FRONT PASSENGER TIRE GOT BLOWN DUE TO HITTING THE CURB SIDEWAY, THANK GOD I WAS GOING BELOW SPEED LIMIT OR OTHERWISE. I WAS LEFT STRANDED TILL EMERGENCY RESPONDERS GOT THERE AND TOWED MY VEHICLE, I CONSIDER THAT SAFETY ISSUE AND I THANK GOD AND RESPONDERS FOR THEIR HELP I RESEARCHED THE PROBLEM AND I FOUND RECALL FOR OLDER MODELS BUT NOT FOR THIS YEAR OR VIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377191November 30, 2020
PARKING BRAKE
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE PARKING BRAKE SEIZED IN THE ACTIVATED POSITION. THE CONTACT STATED THAT THE PARKING BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512; (616) 949-5200), WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE PARKING BRAKE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO JOE HOLLAND CHEVROLET (210 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25303; (304) 744-1561) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372960November 4, 2020
ELECTRICAL SYSTEM
THE VEHICLES ELECTRONIC STABILITY CONTROL AND ANTILOCK BRAKE SYSTEMS RANDOMLY GIVE OFF SERVICE SIGNAL FOR THE STABILITRAK, HILL START ASSIST, AND BRAKE ASSIST. THIS CAUSES MY DOORS TO UNLOCK AND LOCK WHILE HE CAR IS IN MOTION AND GIVES SERVICE ENGINE LIGHTS. THIS MOSTLY HAPPENS WHEN THE VEHICLE HAS BEEN STARTED VIA REMOTE OR CHEVROLET APP BUT RECENTLY, IT IS HAPPENING DAILY WHEN THE VEHICLE GOES TO AUTO STOP AND CONTINUES AS THE VEHICLE RESTARTS FOR DRIVING ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365854October 22, 2020
ELECTRICAL SYSTEM
DATE OF INCIDENT: 10/17/2020. CHECK BATTERY LIGHT CAME ON AND THE VEHICLE'S ALERT MESSAGE INDICATED THE CAR WAS IN 'BATTERY SAVING MODE'. NO PREVIOUS INDICATORS HAD APPEARED TO INFORM THAT THERE WAS A BATTERY ISSUE. A SHORT WHILE LATER, ALL POWER TO THE VEHICLE STOPPED WHILE DRIVER WAS ON A HIGHWAY. THE ALTERNATOR IN THE VEHICLE WENT OUT. THIS HAS HAPPENED TO ENOUGH VEHICLES WITH THIS ALTERNATOR MODEL THAT ALL PARTS STORES IN DULUTH, MN AND SUPERIOR, WI WERE OUT OF PARTS. ADDITIONALLY, THE MANUFACTURER HAS ALSO BEEN OUT OF STOCK WITH THIS ALTERNATOR, INDICATING THAT THERE IS A FLAW WITH THIS PART. WITH SUCH LITTLE (AND INACCURATE) WARNING, THIS WAS AN INCREDIBLY DANGEROUS SITUATION TO BE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363326October 8, 2020
ELECTRICAL SYSTEM
BACKUP CAMERA FREEZES INTERMITTENTLY ON START UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363156October 7, 2020
AIR BAGS
VEHICLE WAS INVOLVED IN A FRONT END COLLISION. NO OTHER PASSENGERS BESIDES DRIVER OF VEHICLE WAS IN CAR. THE DRIVERS AIRBAG DEPLOYED, BUT UPON EXITING THE VEHICLE THE PASSENGER SEAT HAD CAUGHT FIRE DUE TO A MALFUNCTIONING AIRBAG.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11362523October 3, 2020
SERVICE BRAKES
WHILE DRIVING ON THE INTERSTATE AT THE 70 MPH SPEED LIMIT, I ATTEMPT TO SLOW DOWN AND COULD NOT WITHOUT UTILIZING MY EMERGENCY BRAKE. I ENDED UP TAKING MY CAR TO THE NEAREST DEALERSHIP AND HAD TO GET A NEW VACUUM PUMP AND PRESSURE SENSOR. I IMMEDIATELY LOOKED UP THE ISSUE AND SAW THAT THERE HAD BEEN MULTIPLE COMPLAINTS OF THIS ISSUE. I HAD TO PAY IN ORDER TO RECEIVE MY VEHICLE BACK, BUT THIS TYPE OF ISSUE SHOULD NOT RELY ON A CONSUMER. MY VEHICLE IS ONLY 2 YEARS OLD AND I'VE BEEN THE ONLY OWNER. THIS WAS A VERY DANGEROUS INCIDENT, AS I ALSO HAD MY WIFE AND 2 YOUNG CHILDREN IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360261September 21, 2020
UNKNOWN OR OTHER
1. ON 31JAN2018, I PURCHASED A NEW CHEVROLET EQUINOX PREMIER FROM SCENIC CHEVROLET IN WEST UNION, SOUTH CAROLINA. 2. IN MID-FEBRUARY 2018 ON A 5-6 HOUR TRIP, TRAVELING ON INTERSTATE 95. MY WIFE AND I COULD NOT HEAR OURSELVES AND COULD NOT CONVERSE AS THE NOISE WAS OBNOXIOUSLY LOUD, A CONSTANT GROWL. WE BOTH DEVELOPED HEADACHES ABOUT 4 HOURS INTO THE TRIP. 3. THE EQUINOX WAS TAKEN TO VADEN CHEVROLET IN SAVANNAH, GA WITH THE COMPLAINT AND INFORMATION ABOVE. VADEN SERVICE PERSONNEL EXAMINED THE VEHICLE AND 'FOUND NOTHING OUT OF THE ORDINARY'. 4. IN MARCH, 2018, I OBTAINED A DECIBEL(DB) METER, FOR SOUND MEASUREMENT. WITH THIS METER, I WAS ABLE TO MEASURE SOUND EXPOSURE LEVEL(SEL) . 5. SHORTLY THEREAFTER, WHILE ON ANOTHER ROAD TRIP, AGAIN ON INTERSTATE 95, I WAS ABLE TO MEASURE THE NOISE LEVEL. IT FLUCTUATED BETWEEN 81 AND 85 DECIBELS, 'A' SCALE (DBA). NIOSH & OSHA WOULD RECOMMEND LIMITING THE 8 HOUR EXPOSURE TO LESS THAN 85 DBA. AND REQUIRE 6. WITH ANOTHER TRIP TO VADEN, THEY EXAMINED THE EQUINOX AGAIN USING A FREQUENCY METER. MY EQUINOX WAS DRIVEN IN COMPARISON TO ANOTHER ANALOGOUS EQUINOX. VADEN INFORME THEM D ME THEY BOTH SOUNDED THE SAME AND THE FREQUENCY WAS QUITE SIMILAR. I WAS UNABLE TO CONVINCE THAT FREQUENCY HAD NOTHING TO DO WITH AMPLITUDE. I WAS TOLD THAT IS THE WAY GENERAL MOTORS ENGINEERS DESIGNED THE VEHICLE. 7. LATER IN MARCH 2018, I INSULATED THE VEHICLE DOORS, FRONT AND REAR FENDERS, AND BACK HATCH WITH SOUND PROOFING MATERIAL AT MY EXPENSE. THE DECIBEL RATING DECREASED TO 78-82 DECIBELS AT 60MPH ON THE INTERSTATE 95. MY WIFE AND I HAD TO SHOUT AT EACH OTHER TO ENGAGE IN CONVERSATION. 8. FROM THE STANDPOINT OF HEARING CONVERSATION, THIS VEHICLE IS QUITE DISMAL. VADEN CHEVROLET IN CONJUNCTION WITH GMC HAS MADE NO EFFORT TO REMEDY THE SITUATION. PLEASE SEE ATTACHMENT. THANK YOU. RESPECTFULLY, W.L.BOHACH LT.COLONEL USMC(RET)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355332September 16, 2020
ENGINE
THE OIL PLUG IS WEAK AND DAMAGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355242September 15, 2020
ELECTRICAL SYSTEM, SEATS
WHILE IN MOTION, SEAT STARTED TO MOVE BACKWARDS. SIDE MIRRORS STARTED TO MOVE AS WELL MAKING DIFFICULT TO DRIVE. I COULDN'T REACH PEDALS AT ONE POINT AND COULDN'T SEE BLIND SPOT. I HAD TO RE ARRANGE THE SEAT AND SIDE MIRROR POSITION WHILE DRIVING SINCE I WAS DRIVING IN A HIGHWAY. THE SEAT SETTINGS DOESN'T WORK AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354409September 11, 2020
SERVICE BRAKES, ENGINE
WHILE DRIVING ON A COUNTY HIGHWAY, THE SERVICE BRAKE ASSIST LIGHT APPEARED. UPON BRAKING, BRAKES WERE EXTREMELY HARD (LIKE PUSHING ON A BRICK) TO STOP. AFTER ATTEMPTING TO BRAKE SEVERAL TIMES AND FINALLY GETTING STOPPED, I TURNED OFF THE VEHICLE. UPON ATTEMPTING TO RESTART, CAR FAILED TO START. TOWED FROM HOLSTEIN IOWA TO MILFORD, IOWA LATE ON A FRIDAY. NEXT MORNING, DEALER IN SPIRIT LAKE IOWA WAS CONTACTED. A 2ND TOW TO THE DEALER HAPPENED ON SATURDAY. DEALER BRIEFLY LOOKED AT IT AND STATED IT WAS A CAMSHAFT ACTUATOR OR SENSOR AND THEY WOULD GET TO IT AFTER THE HOLIDAY WEEKEND. THE GAVE ME A RENTAL TO GET HOME (5 HRS SOUTH) HOWEVER, I AM STILL PAYING ON A UHAUL TRAILER RENTAL AS THE RENTAL VAN DID NOT HAVE TOWING CAPABILITIES. TOW 1 WAS $250 AND TOW 2 WAS $125. RENTAL IS $50 PER DAY. PARTS/LABOR IS EXPECTED TO BE A LITTLE OVER $2200 PLUS THE VAN RENTAL, PLUS THE UHAUL TRAILER EXTRA DAYS RENTAL, PLUS THE GAS TO GO BACK AND GET THE VEHICLE AND BRING IT HOME WITH THE UHAUL TRAILER. DEALER WAS ADVISED BY ME TO LOOK AT THE VACUUM PUMP ON TUE A.M. TUE P.M. DEALER CALLED BACK. VERIFIED VACUUM PUMP ISSUE AND STATED IT WAS DEFECTIVE AND THAT IT DISINTEGRATED. IT WAS ALSO SITTING ON THE FRONT DUAL OVERHEAD EXHAUST AND THAT WAS ATTACHED TO THE CAMSHAFT EXHAUST. BOTH OF THOSE BROKE AWAY AS WELL. NEED TO REPLACE THOSE AND THE TIMING CHAIN WITH AN OIL CHANGE TO ENSURE NO METAL REMAINS IN THE ENGINE. GM/CHEVY SHOULD BE FIXING THIS AT NO COST PLUS PAYING FOR THE TOWING CHARGES, EXTRA RENTALS, AND GAS. NOT HAVING BRAKES IS A MAJOR SAFETY ISSUE AND PUTTING MY LIFE, MY FAMILY'S LIFE AND THE LIFE OF PEOPLE ON THE ROAD AROUND US IS NOT WHAT I CONSIDER A GOOD PRODUCT. PHOTOS FROM THE DEALER WILL BE ASKED FOR, ESPECIALLY THE VACUUM PUMP. I WILL PROMPTLY FORWARD BILLS AS SOON AS THEY ARRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353812September 8, 2020
SERVICE BRAKES, ENGINE
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353376September 6, 2020
FUEL/PROPULSION SYSTEM
WHEN IDLING OR AT A STOPPED LIGHT MY CAR JERKS WHEN I AM SITTING AT A RED LIGHT. IT HAS DONE THIS 4 OR 5 TIMES SINCE I PURCHASED THIS CAR. NO ONE KNOWS WHAT'S WRONG. I THINK THEY ARE WAITING UNTIL MY CAR IS OUT OF WARRANTY BEFORE THEY ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351976August 29, 2020
VISIBILITY/WIPER
WINDSHIELD BECOMES FOGGY EASILY WHEN TEMPERATURE OUTSIDE CHANGES (TOO COLD) BECOMES DIFFICULT TO KEEP IT CLEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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