Chevrolet Equinox Complaints (2025)

407 consumer complaints on file.

#11684315September 1, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
they have the gear shift stick near the wheel like older models. you have to brake to move the gear shift and push a button in on the gear shift to park. However, when driving you can move the gear shift, which I have done accidentally. The gear shift does not lock while driving. Twice the gear switched to L2, which I do not know what that is but it causes my engine to over work. This is dangerous especially trying to switch the gear back to D when at a speed of over 50mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684258September 1, 2025
ENGINE
Bought vehicle in October 2024. About 5 hours after we purchased vehicle the check engine light came on, dealership did reset and everything checked out to be safe and sent us on our way. Fast forward to January (do not remember date) check engine light came on again, this time took it to auto zone to hook the car up to the scanner, it did give an error code of P04FB which is a crankcase ventilation sensor. From auto zone we did take it back to the dealership and the had the same code as auto zone. Dealer ship did reset and acknowledged that Chevy was “working on it” but no fix is available. Everything seemed to be ok until 6/5/2025 and the another time in June when the check engine light came back on and again the dealership reset it. Since June we have had the vehicle into the dealership once a month, July (not sure of date) and 3 times in August 8/26 8/27 & 8/29. The check engine light came back on and now we have to take it back to the dealership 9/2/2025. This is super frustrating and an inconvenience to have to take a brand new vehicle to the dealership every day. We have had the vehicle into the dealership a total of 8 times so far with a 9th visit on 9/2/2025 for the SAME issue when will chevy get this figured out?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683821August 29, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
OnStar module has failed and malfunctioned. Vehicle is available for inspection. Vehicle now sates it needs an important safety update from GM, but vehicle will not update. Vehicle has not been to a dealership at this time, because I can not get a dealership to give me an estimate for repairs, not will they provide a loaner. But the error code has been verified in writing by OnStar- yet they refuse to just send a new module to preferred dealer so I can get it repaired. Absolutely no warnings on vehicle. Forward emergency braking system engaged when not needed and almost put myself and my grandkids through the windshield. (even though we were all properly restrained) I have since had to disengage this feature because it has now happened 2 times. There are thousands of persons with these same issues as can be found on the OnStar community or Chevrolet Forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683768August 28, 2025
ELECTRICAL SYSTEM
First the window on the driver side wouldn't go down. That was fixed at the dealer. Now the GPS system is not working. I am taking it back to the dealer again on Saturday. Tell me why a $500 phone's GPS system always works and a $40,000.00 car can't keep its GPS system working? I'm thinking this car is a lemon. I just took possession of it on 1-18-25. It is a 2025 Equinox EV. Also, in the sun, the dashboard reflects on the window and it appears as if one is looking through a screen. It is very distracting and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683371August 27, 2025
VISIBILITY/WIPER
Very very bad dash glare will driving vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683426August 27, 2025
UNKNOWN OR OTHER
Telecommunications module is out. No timeline on parts. National issues. All safety features malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683458August 27, 2025
SERVICE BRAKES
(1) On Saturday 8/23/25, the braking system failed while driving on gravel roads going downhill.   (2) I could not stop the vehicle going downhill. I thought I was going to crash. As I started to go downhill @ ~5 mph, I put my foot on the brake pedal, the car would not brake. Pressing hard or lightly didn’t make a difference. It felt like an anti-lock brake (ALB) pulse 1X and then gave up releasing all braking even though the foot is on the brake. The 2-way road is heavily used, smooth, wide, and maintained. Other vehicles were going down the gravel fine. The grade is ~10%. (3) The problem was reproduced numerous times on 8/24/25, while my husband drove on gravel going downhill and attempting to slow down or stop the car. This gravel is with potholes and some rocks starting w/ grades 5-6%. I was a passenger in the car. At one point I thought we were going to hit the on-coming car, because the brakes were not working properly. (4) An appointment is being made w/ the dealer to inspect the car. (5) (On 8/23) I am not aware of warnings or messages. (On 8/24) A “ABS” alert appeared on the display sometimes. Additional Info: (6) On 6/15/25, I drove on gravel with 5-10% grades w/o issues for ~6 miles. When I pressed on the brake pedal, the car slowed down without issues. ALB did not engage. (7) I have recently read break failure stories that are similar from other Equinox EV owners. "... my car has had two separate brake failures..." "… now going down a fairly steep gravel hill daily, i experience very little braking..." "… I pressed the brakes and there was no perceived braking for at least 20 feet... " ... brake failure this past weekend while descending a dirt/stone road… The ABS, would not shut off for our entire descent, which lasted for about 2 full minutes. During this time, we could not stop the car and were accelerating out of control…."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683395August 27, 2025
UNKNOWN OR OTHER
I leased this vehicle brand new. At around 500 miles, the vehicle had occasionally a humming noice, at 1900 miles the humming noice is loud with vibration. My suspicion is a structural defect, my fear is to end up with half a vehicle on one lane, the other half in the other lane at the expressway. I have recorded several of the occurrences, provided a GM dealership with the recordings, contacted GM Executive offices, and have not been able to resolve or advance, meanwhile my household is without a vehicle. Neither GM nor the dealership is willing to provide a courtesy vehicle. The dealership was unable to duplicate my complaint, GM executive office agent recommended me to take the vehicle to a different dealership for a "second opinion". This is depriving me of work, transportation and giving me additional work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683138August 26, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I purchased this vehicle new. Within weeks started having issues with the OnStar system. Obviously with the module not working, other things began happening. I can't see status of charge. I can't find charging stations when driving. My hands free doesn't work because google is always off line. Can't use OnStar system because it doesn't work. Came out one morning to find my vehicle unlocked and all the windows down. I live in Florida, have never once used the defrost system or set the vehicle temperature above 72. Turned the car on one day and the defrosters magically turned on and the temperature went up to 76 full blast. The the forward braking system started slamming the brakes when I was already stopping. One day it slammed us so hard that my grandchildren screamed because their car seat belts cut into their shoulders. Contacted OnStar numerous times. Contacted dealerships numerous times. After weeks and weeks, I finally have a dealer willing to look at it. I have been provided one fault code by OnStar. There are so many people with issues and research shows the module is and has been on back order for months and months. Vehicle also makes noises like it is trying to lock or unlock whenever I open a door. There were no warnings for any of it. Just began. Safety is at risk because vehicle malfunctions. OnStar confirmed there is an error. Going to dealer finally this week. No warning lamps and issues got bad enough for concern approximately one month ago but were noticed within weeks of purchasing vehicle which was purchased [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683225August 26, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
I experienced a brake failure this past weekend in my 2025 Chevrolet Equinox EV LT while descending a dirt/stone road. The moment we started descending, the ABS system engaged and did not brake the car adequately. In my opinion, the ABS system should not have engaged in this terrain. The ABS, would not shut off for our entire descent, which lasted for about two full minutes. During this time, we could not stop the car and were accelerating out of control. We got going far faster than I was comfortable with, and my passenger & I thought we were going to end up crashing. After about a minute of inability to brake properly or stop, we ended up getting a flat tire. The flat tire, combined with the terrain flattening, eventually helped us come to a complete stop. After stopping, the car was also having software issues (infotainment system resetting), and the infotainment system was very hot to the touch, suggesting an electrical or software malfunction tied to the braking system. It was a very scary situation, but my passenger and I were not injured. This failure left me and my passenger completely out of control of the vehicle, with a high risk of collision, rollover, or serious injury. In my opinion, a braking system that does not stop the vehicle when the pedal is fully applied constitutes a critical safety defect. Chevrolet has been contacted, but the dealer refused to treat this as a warranty safety issue so far. The vehicle remains available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683293August 26, 2025
VISIBILITY/WIPER
Under certain situations related the angle of the sun and at night oncoming headlights, the dashboard is reflected onto the windshield. When traveling through shaded areas where the sun is blocked and unblocked the reflection on the windshield flickers. The dashboard reflection is so excessive it makes it hard to see and causes eye strain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682779August 25, 2025
VISIBILITY/WIPER
Dash glare on sunny days makes it difficult to see through front windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682802August 25, 2025
UNKNOWN OR OTHER
The 2025 Chevrolet Equinox EV LT FWD was purchased with an HD Surround Vision system that advertises multiple camera views including standard and overhead front/rear perspectives and rear hitch area monitoring, but lacks any convenient dashboard control to access these features when needed. Currently, drivers must shift into reverse gear then back to drive to activate the cameras, creating safety hazards when maneuvering in tight parking spaces, street parking, or narrow garages where visibility is most critical. Despite eight months since purchase and three service visits to Capitol Chevrolet Austin, no solution has been provided, with the dealership service team showing reluctance to address this functionality issue. This matter requires escalation to appropriate stakeholders, as customers should not pay for advertised safety features that lack practical usability—the current implementation renders the HD Surround Vision system ineffective for its intended purpose and creates the very safety risks it was designed to prevent, necessitating the implementation of proper dashboard controls to access all camera views without requiring potentially dangerous gear changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682194August 21, 2025
WHEELS
Front passenger wheel cracked, daily driving route does not have potholes or any other debris that could have cause the rim to crack randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682286August 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This has happened about 4 times in 4 months. In each scenario I am driving very slowly (3 times forwards, one time in reverse) with no obvious obstacle or crash potential. The brakes will slam suddenly very aggressively, I assume it is the e-brakes as it feels like I hit a wall. It is a safety issue as if someone was behind me it could cause an accident. This is discussed on multiple message boards(e.g. Hard braking without warning! | Chevy Equinox EV Forum https://share.google/EUGSD4XpQzOpnlUwy) but the manufacturer is not acknowledging any issue when contacted. I called the dealer as well and they were not aware of any issues. I have not had the vehicle inspected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681826August 20, 2025
POWER TRAIN
8 speed transmission will not shift to 8th gear at highway speeds. It will shift at a lower speed which makes merging onto an interstate dangerous. The vehicle gets better fuel mileage if it will use 8th gear. For it to use 8th gear on the interstate you must merge onto the road at a much slower speed than posted speed limit and then very slowly accelerate to posted speed limit which puts driver at greater risk of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681031August 16, 2025
VISIBILITY/WIPER
The glare from the dashboard into the windshield blocked my view almost completely when driving on the San Francisco International Airport ramp, especially when the car was on a downhill ramp. I could not see anything in front of me for a couple seconds. This could have led to an accident should the car infront of me had breaked and stopped. The glare is also visible in normal driving conditions on sunny days and can distract my attention from the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680798August 14, 2025
ELECTRICAL SYSTEM
The onstar module installed originally from manufacturer was faulty, causing electrical issues. This ended up draining the battery unexpectedly. No warning that the battery was low. Only had .03 volts left when tested at dealership. The onstar button was experiencing issues such as blinking and loss of connection. Onstar Support was no help, and the car manufacturer ignored issues as my phones software problem, until new battery was drained and issues persisted while driving. Ultimately this left the OnStar not working for weeks leading up to the drained battery which was unsafe in case of accident as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680158August 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
BRAKING FAILURE on 2025 Equinox EV LT model - my car has had two separate brake failures going down a steep dry rocky road in clear weather, once with one pedal driving on and once without, on July 21st, 2025 and August 11th, 2025 respectively. It doesn't happen every time going down this road and each time at no more than 5 - 10 miles per hour, with the brake pedal to the floor the car was not slowing down and the weight of the car on the steep track made it speed up considerably which made it dangerous due to the steepness of the hill and turns in the road. The first time I drove off the road onto flat grass and the car came to a stop, the last time it happened I pumped the brakes until the car stopped and the "ABS engaged" light came on the dashboard above the steering wheel. It happened twice on the road that time. There were no prior alerts or warning lights. The car has 5000 miles and is still under warranty, the Chevy dealership had the car for 3 days. The dealership was not able to reproduce or confirm the problem with the brakes. The dealership told me they did a series of resets. They have not given me the written service report yet. I have an appointment to take the car back to the dealer. The brake fluid level is good, there are no current alerts on the dashboard while driving. The car is available for inspection upon request. I am concerned that my wife and I may be injured or killed in a braking failure or that we may injure or kill others or damage property.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680214August 12, 2025
COMMUNICATION: AUTO CRASH NOTIFICATION
Factory installed module for ONSTAR went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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