Chevrolet Equinox Complaints (2020)

318 consumer complaints on file.

#11569195February 1, 2024
FUEL/PROPULSION SYSTEM
Fuel pump, failure just under 25,000 miles. Car stopped running, when not expected. 01/31/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568189January 27, 2024
ENGINE, SERVICE BRAKES
Experienced brake issues in March of 2022, brake pedal became extremely stiff and difficult to use. Bulletin showed an issue with vacuum brake pump and that was replaced with the exact same faulty part. On 12/28/2023 my engine blew in the middle of the road, leaving myself and my children stranded as I could not shift the vehicle out of neutral for quite sometime. The faulty vacuum brake pump caused the cam to break off the shaft- resulting in debris inside the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567325January 23, 2024
ENGINE
This model has an acceleration problem like its older counterparts. While on the interstate and in traffic it chooses to decelerate and almost cut off. No prior warning given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566633January 20, 2024
UNKNOWN OR OTHER, ENGINE, FUEL/PROPULSION SYSTEM
I was driving on the highway on my way to work and received the error message “engine power reduced”. My car immediately dropped speed and I was unable to go over 40mph. My check engine light came on. I made it to work and contacted the dealer to make an appointment to bring the car in, which I did as soon as I finished working for the day. Driving 30-40mph with my hazards on for almost 50 miles on a highway where the minimum speed limit is 55 was hazardous in itself. I was almost run off the road by a truck and cars were honking and passing me. I am a [XXX] and have driven many cars in my lifetime. I have never experienced this type of scare. I took to the dealer and they advised “CAC frozen and the parts need replacement”. They said it’s not a warranty issue. The repair cost is $3000 and this car is only 3 years old. I found an existing recall on this same model car and year for this same issue - but they advised that my car wasn't affected in this recall. Apparently, this car is exhibiting these same issues. I contacted Chevrolet and they are trying to escalate. In the meantime, I have no vehicle, and told the dealer to halt any repairs until Chevrolet gets back to me. I have taken great care of this car. I start my car and allow it to warm up at least 20-30 minutes in the winter. I also make sure that I get all my oil changes and have all preventive maintenance done as required. This issue could not have been prevented by me - but it could have been prevented by the car manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565559January 15, 2024
ENGINE
I was driving at about 25 miles per hour and the vehicle made a banging noise and shut off. I went to restart and nothing would happen. I then had it towed to a local dealership. Upon evaluation the vacuum pump went out and caused catastrophic engine failure. I purchased brand new and there was no indication I had a problem. The vehicle was making no noise and no lights were on prior to the incident. I am told the repairs to the motor on a vehicle 3 years old are going to be $4,500. I have told the dealership I would like all of the parts that are removed and replaced from the vehicle when repairing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565565January 15, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
PROBLEMS WITH ENGINE—replaced now transmission issues. UNKNOWN—everything that’s recalled I’m having those problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564804January 11, 2024
UNKNOWN OR OTHER
I was driving my car and it shut down in the middle of traffic on the freeway on [XXX] I thought I was dead I almost had a accident the car started back up and it did it again 4 times I am afraid to drive the car when it shuts down the steering wheel locks up and nothing happens I am so afraid of this Equinox please help. Not knowing what to do went to the dealer guy did a simply scan on the car and tried to sell me a car instead of trying to find the cause I am just so upset I love my car please please help me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563502January 4, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Premature headlamp (low beam) failure. The light abruptly failed and it was acknowledged by the manufacturer that this should not have occurred. The failure occurred in October of 2023. Light fixture has since been replaced. The low beam bulb is not accessible for replacement in our vehicle. Instead the entire headlight assembly has to be replaced. The estimated cost for a single replacement was approx $2,600.00. After back and forth with the manufacturer they agreed to replace both headlight assemblies for approximately $1,900.00. A previous recall was issued for GM vehicles in the early 2000s that had similar premature headlight failures. This poses a safety risk because vehicles of this age are likely to still be financed and owners are unlikely to be able to afford a near $3,000 repair for a low beam headlight manufacturing defect. Please note the mileage on the vehicle was roughly 42k. There is the potential that owners will be forced to operate the vehicle with failed headlight(s) while the manufacturer refuses to fully acknowledge it is a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562463December 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
During the month of November while driving on Interstate 35 inTexas I attempted to administer my braking system during slowed traffic and they did not respond. The brake pedal became completely stiff and I had to apply incredible pressure to get the vehicle to slow down until I turned on my hazards and rolled to a stop on the shoulder. I did not have any alerts or warnings until I powered the vehicle off and powered back on to find my engine light on and the service brake assist alert on as well. I had it towed for service to which they replaced the vacuum pump, brake booster pressure sensor and brake fluid. Everything seemed to be working fine however a month later the same exact issue occurred. I took it in to the same place for service and had a brake inspection done and was told everything looked good and they were not sure what was wrong other than the ecm and ebcm were now reading codes. The issue is that this is intermittent with no warning and has been incredibly difficult to pinpoint the exact issue. This has also been incredibly pricey trying to chase an issue that appears one day and clears itself the next and lastly this has been terrifyingly frustrating as I do not know if i will have valid brake control or not on each ride. This issue could be life or death and was traumatizing as I had my son and mother in the car with me during the first event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560882December 19, 2023
SERVICE BRAKES, ENGINE
I was traveling the interstate I90/94 , merged to the exit ramp and found the brake pedal hard and unable to push to brake. I had to slide the car into neutral and use two feet on the brake pedal to slow down enough to make the corner at the end of the off ramp. All due to a faulty vacuum pump. The debris from the exploded vacuum pump were sent through the engine. And after having the car fixed it now uses about a quart of oil every 500 miles. Engine is shot! Seriously bad engineering design that will kill someone if it hasn't already. I am 5'11" and weigh 190 lbs. I estimate it took around 200-250 lbs of force to push the pedal to even start to slow. If I hadn't had over 40 years of driving experience, this would have ended in a catastrophic incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560237December 15, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at slow speeds speed, an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact drove the vehicle to an independent mechanic and was informed that the rear brake calipers had failed and needed to be replaced. The mechanic replaced the rotors and the calipers; however, the contact stated the failure returned while driving at slow speeds. Upon investigation, the contact discovered NHTSA Campaign Number: 19V704000 (Service Brakes, Hydraulic) and linked the failure to the recall. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556413November 22, 2023
FUEL/PROPULSION SYSTEM
On 10/19/2023, I came out of a store and saw a large puddle forming under my 2020 Chevy Equinox and fluid spilling out. I immediately drove it to the car repair business I have used for 10 years, which was less than one mile away. The bottom line was a cracked gas tank. They confirmed the warranty had expired in February of 2023, so with no reason to think otherwise, I had them order and replace the gas tank. I filed a report with GMC, only to be told that since I didn't have an authorized GMC dealership make the repairs, there was nothing they could do, to reimburse me. I felt that this as an emergency situation, not only for myself but others around me. I'm not sure how I was supposed to know to take it elsewhere. The bottom line is this...how can a vehicle that is only just over 3 years old, need a new gas tank? This is not typical and should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554759November 12, 2023
SERVICE BRAKES
Faulty Brake Booster Vacuum code on after 60,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554120November 8, 2023
FUEL/PROPULSION SYSTEM
There was not an accident. I was leaving work on 9/16/23 and tried to start the car and it wouldn’t turn over. I got assistance from a friend that had jumper cables because I thought it might be the battery, but it wasn’t. I had to have the vehicle towed to the dealership to find that these fuel module was defective. I see in the Google information that this sane issue was placed on the recall list for 2021-23 Chevrolet Equinox’s, but not on my 2020 model. The cost of this repair was very costly, and frustrating because I have only had the vehicle for one year to the day of this issue. I’m hoping that this problem can be recalled so that I can possibly be reimbursed for the nearly $1,000 I paid to have it repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552811October 31, 2023
SERVICE BRAKES
2020 Chevy equinox vacuum pump. Impossible to get the part, safety hazard, no accident yet, takes 2 feet to hold peddle down. No Chevy dealer will help me, i need to go to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552335October 27, 2023
SERVICE BRAKES
Attempted to start braking while in high traffic. Brake assist came on and prevented the car from braking properly, almost causing a crash on the highway with the car in front. The brakes had to pressed extremely hard and the e brake had to be engaged in order to stop. Since then the brake assist has not turned off and the vehicle is not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549381October 11, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Driving and brakes went out with no warning, no sounds, no anything almost causing me to rear end a 16 wheeler in the dead of night and almost causing another passenger to rear end me! No fluids are leaking. Break fluid not low. The brakes will not go to the floor in reverse, neutral, or drive. I had to get a Uber and get the car towed back home. Upon research it is apparent that this is a known problem in Chevrolets, specifically the 2020 equinox model with the vacuum pumps or something randomly going out while driving. This is very dangerous and I could have lost my life or caused someone else to loose their life! I just got my car a few months ago and it says” no unrepaired safety recalls reported” however this is clearly a known defect that was not bought to my attention upon purchasing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545222September 18, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. While driving, the vehicle was sputtering. The vehicle was taken to the local dealer, where it was diagnosed that the fuel pump driver module was defective. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to duplicate the failure. The contact stated that the failure was related to NHTSA Campaign Number: 19V667000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 29,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544909September 16, 2023
SERVICE BRAKES, WHEELS, FORWARD COLLISION AVOIDANCE: WARNINGS
Got hit at 40 miles an hour in a parking lot while a running dog came through and it was caotic
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11543960September 11, 2023
SEATS
System states rear seat reminder. Look in rear seat. Look in rear seats. This is a hazard to my infant as his car seat is located in the back seats behind the passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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