Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#11129492September 14, 2018
POWER TRAIN
IN MAY OF THIS YEAR, AS I TRIED TO BACK OUT OF MY DRIVEWAY, MY CAR WOULD NOT MOVE IN REVERSE. THE CAR WAS RATTLING, THE RPMS WERE GOING UP, BUT THE CAR WOULD NOT GO IN GEAR. MY FAMILY PUSHED MY CAR OUT OF THE DRIVEWAY IN NEUTRAL AND I DROVE IT 2 MILES TO MY MECHANIC. DURING THAT 2 MINUTE DRIVE, THE CAR CONTINUALLY SLIPPED GEARS. FAST FORWARD TO HAVING THE CRUZE TOWED TO A TRANSMISSION SHOP (AFTER NOT HAVING HEARD FROM CHEVROLET AFTER MULTIPLE ATTEMPTS CONTACTING THEM) AND I FIND OUT THE TRANSMISSION IS COMPLETELY BROKE. THE CAR IS OUT OF WARRANTY, AND OF COURSE CHEVROLET LENT NO ASSISTANCE, SO I PAID $3,674 TO HAVE A REMANUFACTURED TRANSMISSION PUT IN WITH A 500,000 MILE WARRANTY. THE TRANSMISSION IN THE CRUZE NEVER ACTED COMPLETELY RIGHT (A COMMON COMPLAINT AMONG MANY CRUZE OWNERS)- NOT SHIFTING PROPERLY WHEN GOING UP HILLS, JERKING WHEN SHIFTING ON FLAT PAVEMENT. IT'S MIND-BLOWING THAT THERE HAVE BEEN SO MANY REPORTED ISSUES OF TRANSMISSION FAILURES IN THIS MODEL, BUT CHEVROLET HAS YET TO MAKE ANY RECALLS. IT'S NOT ONLY A FINANCIAL ISSUE, IT'S A SAFETY CONCERN. I WILL NOT BE BUYING A CHEVY AGAIN, AS THEY WERE UNWILLING TO PROVIDE ANY ASSISTANCE WHEN THIS MAJOR COMPONENT FAILED. NOT EVEN 90K MILES, SEVEN YEARS OLD, THIS SHOULDN'T EVEN BE AN ISSUE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129268September 13, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHEN THE VEHICLE WAS INITIALLY STARTED, THE POWER BOOSTER FOR THE BRAKES FAILED TO OPERATE. THE POWER BOOSTER BEGAN TO WORK AFTER APPROXIMATELY ONE MINUTE. QUIRK CHEVROLET MANCHESTER (1250 S WILLOW ST, MANCHESTER, NH 03103, (603) 263-4530) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER ASSIGNED A CASE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 144,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128457September 10, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2016 ECM REPROGRAMMING RECALL EVER SINCE I BROUGHT MY CAR IN FOR THE RECALL IN 2016 TO HAVE THE ECM REPROGRAMMED, I HAVE HAD SEVERE ISSUES WITH VERY ROUGH IDLING, SLOW ACCELERATION, AND INCONSISTENT FUEL USAGE. CHECK ENGINE LIGHT COMES ON AND LISTS SEVERAL SENSORS THAT NEED TO BE REPLACED. WE REPLACED ALL OF THEM AND THE PROBLEM STILL COMES BACK. NOW THE CODES INDICATE THERE IS A CATASTROPHIC ISSUE WITH THE ECM AND CHEVY WILL NOT COVER IT EVEN THOUGH THIS ISSUE STARTED FROM THEIR OWN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124009September 2, 2018
UNKNOWN OR OTHER
THE CAR LUNGES REAL BAD DRIVING DOWN THE ROAD. LEAVING A STOP LIGHT. VERY DANGEROUS FOR MY 17 YEAR OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122191August 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHEVROLET (1233 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 457-3232) FOR DIAGNOSTIC TESTING WHERE THE CONTACT WAS INFORMED THAT THE INTAKE MANIFOLDS AND PCV VALVE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE REPAIRED TWICE FOR THIS FAILURE WITHIN A 45,000 TO 50,000 MILE RANGE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121236August 21, 2018
ENGINE
WE HAVE HAD AN ISSUE WITH A CHEMICAL SMELL WHEN THE DEFROST IS ON SINCE WE PURCHASED THE VEHICLE IN SEPTEMBER 2015. WHEN TAKEN BACK TO THE DEALERSHIP, THEY COULD NOT FIND ANY REASON FOR THE SMELL. IT FOGS THE WINDSHIELD WITH A FILM, CAUSES HEADACHES AND LIGHT HEADEDNESS. IT IS WHAT I BELIEVE TO BE THE SMELL OF COOLANT BURNING, BUT NOTHING WAS EVER FOUND SO WE JUST CONTINUED TO DRIVE IT. ON 8/15/2018, THE FAN KICKED ON VERY HIGH, WE RECEIVED THE AC WAS BEING SHUT OFF ERROR DUE TO THE TEMPERATURE AND THE CHECK ENGINE LIGHT CAME ON. THE VERY ODD THING ABOUT THIS IS THAT THE TEMPERATURE NEVER SHOWED IT WAS HIGH. THE GAUGE SHOWED 1 LINE OVER HALF TOWARDS THE HOT SIDE. GOT IT HOME AND LET IT COOL DOWN AND REALIZED THE COOLANT RESERVOIR WAS EMPTY. I REFILLED IT AND THE FAN WENT BACK TO RUNNING AS IT NORMALLY WOULD. I DECIDED TO CHECK IT AGAIN TODAY AND THE RESERVOIR WAS EMPTY AGAIN. I HAVE NOT HAD IT LOOKED AT AGAIN YET, BUT I THINK MAYBE THE INITIAL COOLANT ISSUE JUST BECAME A LARGER ONE. I HAVE SEEN MULTIPLE PEOPLE COMPLAIN OF BOTH OF THESE ISSUES. HAS THERE NOT BEEN ANY RECALL FOR THIS? I AM GOING TO HAVE IT LOOKED AT AGAIN BUT I FEEL LIKE FOR THE AMOUNT OF PEOPLE WITH THESE ISSUES WITH THIS YEAR OF CRUZE SOMETHING SHOULD HAVE BEEN DONE BY NOW TO RESOLVE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120955August 19, 2018
POWER TRAIN
ON MY WAY TO THE BEACH I APPROACHED A STOP SIGN NEAR THE ENTRANCE OF A BUSY HIGHWAY. AFTER STOPPING I PROCEEDED TO PRESS THE GAS PEDAL AND ALL I GOT WAS ENGINE REVVING THE CAR DIDN'T MOVE AT ALL. I TRIED SHIFTING THE GEAR FROM PARK BACK TO DRIVE AND I TRIED AGAIN. THE CAR STILL DIDN'T MOVE AND I GOT REVVING AGAIN. SOMETHING WAS WRONG WITH THE TRANSMISSION CAUSING THE CAR TO SLIP INTO NEUTRAL WHILE BEING IN DRIVE. I RETURNED THE VEHICLE TO PARK AND TURNED IT OFF, AFTER WAITING A FEW SECONDS I STARTED THE CAR UP AGAIN PUT IT IN DRIVE AND I ACCELERATED FORWARD, I PULLED INTO A NEARBY PARKING LOT AND EASED MY WAY INTO A SPACE, BEFORE MAKING IT ALL THE WAY INTO THE SPACE I LOST GEAR AGAIN. I PUT THE CAR IN REVERSE AND BACKED OUT OF THE SPACE. PUT IN BACK IN DRIVE AND AGAIN DIDN'T GO FORWARD, JUST REVVING. I ULTIMATELY PARKED THE CAR AND HAD IT TOWED TO A MECHANIC. 2011 CHEVROLET CRUZE ARE MOST COMMONLY KNOWN TO HAVE TRANSMISSION PROBLEMS BUT THERE IS NO OPEN RECAL. MY CRUZE COULD HAVE SLIPPED INTO NEUTRAL WHILE I WAS ON THE MIDDLE OF THE HIGHWAY. THERE WAS NO WARNING IT WAS GONNA FAIL. NO LIGHT INDICATIONS, NO STRANGE SOUNDS COMING FROM THE CAR. I HAD THE CAR TOWED TO A NEARBY CHEVROLET DEALER TO SEE IF THEY COULD TELL ME WHAT HAPPENED. THE TRANSMISSION GUY DROVE IT AROUND THE LOT AND THEN TOLD ME HIS BEST EDUCATED GUESS ON WHAT HAPPENED IS THAT THE 3,5,R PLATE BROKEDOWN AND CLOGGED THE FILTER. THEY TOLD ME I NEED A NEW TRANSMISSION. I CONTACTED CHEVROLET AND GM TO SEE IF THEY WOULD HELP AT ALL AND THEY SAID THEY COULD NOT. I HAD THE CAR TOWED SOMEWHERE ELSE TO GET THE TRANSMISSION REBUILT FOR CHEAPER. I TIRED TO ENCOURAGE THE GM REPRESENTATIVE I SPOKE TO, TO LOOK INTO OPENING A RECAL ON THE TRANSMISSIONS OF 2011 CHEVROLET CRUZE BEING THAT IS THE MOST COMMON COMPLAINT. HOWEVER THEY COULD NOT PROVIDE ANY INFORMATION ON IF THEY WOULD OPEN A RECAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118213August 7, 2018
POWER TRAIN
TAMARA RECALL: I AM A FORMER GM EMPLOYEE. I PURCHASED A 2011 CHEVY CRUZE RIGHT AFTER HAVING IT A FEW MONTHS I HAD A ISSUE WITH THE TRANSMISSION. I'VE ALSO HAVE HAD TROUBLE WITH THE OIL GETTING INTO THE COOLANT RESERVOIR. WHICH HAS NOW HAPPENED THEE TIMES. THE COST IS RIDICULOUS!!!! I JUST SPENT $1050 ON THAT AND A NEW WATER PUMP JUST TO FIND OUT I'M STILL WITHOUT A CAR BECAUSE THE TRANSMISSION IS RIGHT BACK DOING THE SAME THING AGAIN. THE TRANSMISSION IS SLIPPING AND JERKING. I FEEL LIKE GM SHOULD BE PAYING ME BACK MY MONEY FOR THIS CRAP PIECE OF CAR. I TRY HARD TO TAKE CARE OF MY CAR BUT THIS IS HORRIBLE!!!! I WANT MY CAR FIXED AND I DON'T WANT TO HAVE TO PAY ANOTHER DIME. I LOSS MY JOB BECAUSE MY CAR WENT OUT ON ME. I HAS TO BORROW THE MONEY TO GET THE GASKET JOB DONE AGAIN. I'M CALLING THE DEALERSHIP IN THE MORNING AND IF THEY DON'T DO SOMETHING ABOUT THAT TRANSMISSION I AM GOING TO PUT GENERAL MOTORS ON BLAST!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115031July 31, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
AFTER AWHILE OF OWNING MY VEHICLE I NOTICED MY AC/HEATER BLOWER BEGAN TO STOP BLOWING OUT OF MY VENTS, AND IT ONLY BLOWS OUT OF THE DEFROST VENT. WITH THE BLOWER ON MY WINDOWS BECOME VERY FOGGED AND HARD TO SEE. I TOOK IT TO A REPAIR CENTER AND FOUND OUT THAT IT WOULD END UP COSTING ME $1000 TO FIX A $15 PIECE. WITH HAVING TO REMOVE MY ENTIRE DASH. THEY TOLD ME IT WAS A LEVER OF SOME SORT AND THERE IS NO OTHER WAY TO GET TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113359July 24, 2018
POWER TRAIN
ON SEVERAL OCCASIONS I HAVE ALMOST HAD COLLISIONS BECAUSE MY CAR WOULD NOT ACCELERATE GOING UP A HILL THE RPM WOULD REV UP HIGH BUT IT SEEMED MY TRANSMISSION SLOWED DOWN/SLIPPING. I TOOK THE CAR TO A LOCAL GARAGE TO BE CHECKED WAS TOLD NOTHING WAS WRONG "WASTED $80 FOR NOTHING" WITH MY CAR BUT I AM STILL HAVING THE SAME ISSUES. WHEN I GO TO CLIMB ANY HILL NOW THE CAR STILL ACTS LIKE IT HAS NO POWER TO GO BUT ENGINE RPMS RUN HIGH AND FEELS LIKE TRANSMISSION IS SLIPPING AND NOT WORKING RIGHT. I CAN'T EVEN ATTEMPT TO PASS ON HIGHWAY/ROAD BECAUSE I KNOW THIS CAR DOES NOT HAVE THE POWER. THE WAY THIS CAR OPERATES IS CONCERNING TO ME AND IS UNSAFE IN MY EYES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112743July 20, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SPEED DRASTICALLY REDUCED TO LESS THAN 40 MPH WITHOUT WARNING. THE DEALER (MIKE ANDERSON CHEVROLET, 119 E MAIN ST, GAS CITY, IN 46933, (765) 327-7326) SCHEDULED A DIAGNOSTIC APPOINTMENT AND REPLACED THE PCV VALVE UNDER A WARRANTY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO SOUTHWORTH FORD (1430 N BALDWIN AVE, MARION, IN 46952, (765) 662-2561) WHERE DIAGNOSTIC TESTING FOUND THE SAME FAILURE CODES AS THE PREVIOUS REPAIRS AND THAT THE PCV VALVE FAILED. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED TAKING THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111494July 16, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
1. EACH TIME I GET AN OIL CHANGE, THE CAR SMELLS LIKE IT'S BURNING OIL AND IT'S REALLY STRONG. 2. HAD TO REPLACE THE GAS CAP AS IT BECAME STRIPPED CAUSING ENGINE LIGHT TO COME ON. REPLACED WITH CORRECT CAP, LIGHT WENT OUT. FILLED CALL WITH FUEL, LIGHT CAME BACK ON, NOW SHOWING CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111739July 16, 2018
POWER TRAIN
BOUGHT A CRUZE IN 2011 AND FULLY SERVICED IT ALL OF ITS LIFE, IT'S NOW 2018 WITH 111K MILES AND THE TRANNY BLEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103398June 22, 2018
UNKNOWN OR OTHER
CHROME IS PEELING ON INTERIOR DOOR HANDLES LEAVING RAZOR SHARP EDGES. UNSUSPECTING PASSENGERS OR DRIVER CAN BE SERIOUSLY CUT BY THE MATERIAL. THIS IS ESPECIALLY DANGEROUS TO CHILDREN EXITING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102286June 18, 2018
STEERING, UNKNOWN OR OTHER
I WAS MADE AWARE OF THE MULTIPLE RECALLS MY VEHICLE HAD THROUGH MY PEPBOYS DASHBOARD WHICH IS WHERE I GET MY CAR SERVICED. I WAS TOLD THAT THIS RECALL WAS ACTIVE WHEN I WAS SOLD THE CAR LAST FEBRUARY 2017 IN WHICH I AM CURRENTLY PAYING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102459June 18, 2018
ENGINE
I PUT $20 IN GAS IN THE VEHICLE ON MY WAY TO WORK. WHEN I PULLED OUT INTO TRAFFIC, THE CAR JERKED VIOLENTLY, THEN PROCEEDED TO BUCK AND IDLE FUNNY ALL THE WAY TILL I GOT TO WORK. FROM THAT DAY TILL NOW, EVERYTIME I STOP AT A RED LIGHT OR STOP SIGN, IT STALLS UNLESS I KEEP GAS PETAL PRESSED DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101235June 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE HAS A VERY ROUGH IDLE WHILE STOPPED AND WHILE DRIVING. WHEN DRIVING THE VEHICLE WILL CHANGE ROUGHLY IDLE AND SPEED UP THE VEHICLE. WHILE IN A STOPPING POSITION THE VEHICLE WILL ROUGHLY IDLE AND THE RPM INDICATOR WILL BOUNCE UP AND DOWN. THE ENGINE LIGHT IS ON AND THE TRACTION CONTROL WARNING AND SERVICE ESP WARNINGS COME ON INTERMITTENTLY WHILE IN STOPPED POSITION AND THEN THE VEHICLE WILL NOT ACCELERATE PROPERLY. THE MOST RECENT ONE REVVED AND ACCELERATED ON ITS OWN, ALMOST HITTING THE CAR AT THE STOPLIGHT IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100332June 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ENGINE POWER REDUCED LIGHT COMES ON, CAR IDLES ROUGH, LIKE IT IS GOING TO SHUT OFF. WHEN INITIALLY TAKING OFF CAR PUTTS LIKE IT IS NOT GETTING GAS. CAR ACTS LIKE IT WILL STALL WHILE DRIVING AND DURING IDLING. STABILITY SERVICE TRACTION LIGHT COMES ON PERIODICALLY AND ENGINE RMPS INCREASE. HAD CAR LOOKED AT IN CASE IT WAS O2 SENSOR, BUT WAS TOLD BY MECHANIC THERE IS AN ELECTRICAL ISSUE. ISSUE HAS BEEN OCCURRING SINCE MAY 2018. THERE ARE 126K MILES ON THE CAR. CAR HAS BEEN WELL MAINTAINED. I DRIVE 45 MINUTES TO WORK, 5 DAYS A WEEK. I HAVE YOUNG CHILDREN THAT I TRANSPORT IN THE VEHICLE. CAR FEELS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100162June 6, 2018
SEATS
SEAT MOVES AND CLANKS WHEN GOING OVER A BUMP OR RAILROAD TRACKS. CAN FEEL SEAT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100166June 6, 2018
ELECTRICAL SYSTEM, SEATS
DRIVERS SIDE HEATED SEAT SHUTS OFF AFTER ABOUT A MINUTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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