Chevrolet Cruze Complaints (2017)

201 consumer complaints on file.

#11323213May 4, 2020
POWER TRAIN
HYDRAULIC CLUTCH ACTIVATING SYSTEM WILL FAIL AT TIMES RESULTING OT BEING ABLE TO DISENGAGE CLUTCH. SYSTEM HAS ACDV A CLUTCH DELAY ORIFICE VALVE THAT CLOGS AND ALLOWS FLUID TO GO INTO AN ACCUMULATOR , THUS NOT RELEASING THE CLUTCH. ITS BEEN A PROBLEM WITH EARLIER CRUZES OF 2011 2016. AND OURS 2017 ( GEN2). CRUZE TALK .COM A CHAT ROOM ALREADY SHOWS A FIX, BUT NOT 'GM" IDEA. WE LOVE THE DIESEL THAT LISTS 52MPG , AND HAS GOTTEN 60MPG IN THE PAST. BEEN BACK TO DEALER 3 TIMES ON A FLAT BED SINCE CLUTCHPEDAL GOES TO FLOOR AND NO CLUTCH ACTION. I MYSELF SEARCHED THE WEB AND FOUND TSB PIP5558C WHICH I TOLD THE DEALER AND IS DOCUMENTED ON WARRENTY CLAIM . THE TSB TEMPORARILY FIXED ISSUE. PRESENTLY DEALER IS ORDERING A SLAVE CYLINDER WHICH INVOLVES SPLITTING THE TRANSAXLE TO REPLACE. CRUZE TALK .COM STATES THAT IS NOT THE PROBLEM. CRUZE TALK .COM HAS A FIX THAT INVOLVES NO ADDED PPARTS BUT INSTEAD REQUIRES REMOVING THE CDV AND ACCULUMULATOR. NO NON GM PARTS. DEALER " CAN,T USE ANY NON G PARTS BUT REMOVING A PICE OR 2 WOULD SOLVE THE PROBLEM. THIS IS A SAFETY ISSUE. ALREADY CARS HAVE REAENDED OTHERS CAUS CLUTCH WON,T DISENGAGE OR TRYING TO SHIFT UPP AND HAVE A TRUCK ETC. RUN OVER YU CAUSE CAN,T SHIFT GEARS. WOULD THINK THIS ISSUE HAS CROSSED YOUR DESK BEFORE. LLOK UP ON WEB "CRUZE CLUTCH PEDAL GOES TO FLOOR" AND SEE LOTS OF COMMENTS. CRUZETALK HAS SEVERAL WHICH INCLUDES ACCIDENTS CAUSE OF CLUTCH FAILURE. PLEASE HELP US/. LOVE DIESELS , HAD TO GIVE UP OUR2011 VW JETTA CAUSE OF THEM CHEATING ON IMMISSIONS. GOT A BONUS + VALUE AND BOUGHT THIS CRUZE DIESEL FOR ONLY2300.00 DIFF. WE ARE 81 AND 79 , THE ONLY NEW CAR WE EVER HAD AND NOW THIS. I AM A RETIRED MECHANIC SO I KNOW OF WHAT I SPEAK. I HOPE THEY DON,T MILK THIS CLUTCH ISSUE TILL WARRANTY EXPIRES. ALREADY FIGHTING OVER 5 YR 60,00 DRIVE TRAIN WARRANTY. WOULD LIKE TO KEEP THE CAR WITH 6SPD TRANNY PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320804April 10, 2020
ELECTRICAL SYSTEM, ENGINE
THIS IS FOR THE KNOCK SENSOR I HAVE CHANGED IT 5 TIMES IT WILL LAST MAYBE A MONTH OR AT THE LONGEST 2 MONTHS AND IT WILL THROW THE CHECK ENG. LIGHT ON AGAIN I HAVE CALLED THE DEALERSHIP THEY SAY THERE'S NO RECALLS YET AND WHEN THIS HAPPENS IF U TAKE OFF SLOW IT WILL SHIFT FINE BUT IF YOU TRY TO GO AND GET ON THE HIGHWAY AND GET UP TO SPEED FAST THE RPMS WILL GO UP REAL HIGH AND NOT WANNA SHIFT VERY WELL. THIS JUST HAPPEN TO MY WIFE'S CAR AGAIN TODAY AND ITS THE KNOCK SENSOR I HAVE ALREADY PUT MY COMPUTER ON IT AND THAT'S WHAT IS COMING UP ON IT . WE HAVE 2 OF THESE CARS BOTH 2017 CHEVY CRUZE LT 1.4 TURBO AND HERS IS THE ONLY ONE ACTING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319993April 1, 2020
POWER TRAIN
I'M HAVING TRANNY ISSUES WITH MY CAR. ITS NOT SHOWING ANY CODES IN THE TRANNY CONTROL MODULE. ITS DOWN SHIFTING REALLY HARD AND SOMETIMES NOT EVEN SHIFTING. I HAVE TO PULL OVER AND SIT THERE FOR 15 MINS WASTING MY TIME WHEN I COULD BE GETTING MY KIDS OR GOING TO WORK! I HAVE SEEN ABOUT 30+ WITH THIS ISSUES AND CHEVY ISN'T DOING ANYTHING ABOUT IT. I DO A LOT OF CITY DRIVING. I DON'T EVEN DRIVE THE CAR HARD THAT'S WHY IM SO UPSET. $24,000 PIECE OF CRAB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318086March 15, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
2017 CHEVROLET CRUZE LT, TRUNK FILLING UP WITH WATER IN THE BATTERY COMPARTMENT, WHEN IT RAINS. TRUNK LINER IS DRY ASIDE FROM THE TRUNK DOOR. BATTERY UNDER WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317546March 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DECELERATING AT SPEEDS UNDER 5 MPH THE AUTO STOP FEATURE ACTIVATED BEFORE COMING TO A COMPLETE STOP. AFTER RELEASING THE BRAKE PEDAL THE VEHICLE FAILED TO AUTO RESTART. THE CONTACT HAD TO MANUALLY RESTART THE VEHICLE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER PADDOCK CHEVROLET LOCATED AT (3232 DELAWARE AVE, KENMORE, NY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317053March 9, 2020
ENGINE
I WAS DRIVING THE VEHICLE WHEN THE ENTIRE CAR STARTED TO SHAKE. IMMEDIATELY THE CHECK ENGINE STARTED TO BLINK AND A WARNING DISPLAYED SERVICE STABILITRAK. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THERE US A MISFIRE OF THE FIRST VALVE WHICH CAUSE THE OTHER VALVES TO MISFIRE. AFTER DIAGNOSING THE PROBLEM, I WAS TOLD THAT ITS THE INJECTOR AND SPARK PLUG CAUSING THE PROBLEM AND THIS IS MOT COVERED UNDER THE WARRANTY. THE CAR IS LESS THAN 3 YEARS OLD WITH ONLY 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312019February 28, 2020
EXTERIOR LIGHTING
EXTERIOR FRONT HEAD LAMP CONDENSATION ON BOTH LEFT AND RIGHT SIDES. HAD BACK TO DEALER SEVERAL TIMES IN PAST 2 YEARS. DEALER SAYS IT IS NORMAL AND TO LIVE WITH IT. THE CONDENSATION HAPPENS STANDING OR IN MOTION. ALL DEPENDING ON OUTDOOR WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312066February 28, 2020
POWER TRAIN
CLUTCH PEDAL DOES NOT RETURN TO THE UP POSITION AFTER PUSHING IT TO THE FLOOR TO RELEASE THE CLUTCH. ONCE THE VEHICLE IS IN GEAR, IT CANNOT BE TAKEN OUT OF GEAR. THE CLUTCH DOES NOT RELEASE EVEN IF THE CLUTCH IS FULLY DEPRESSED TO THE FLOOR. THE CLUTCH PEDAL CAN BE MANUALLY PULLED BACK TO THE UP POSITION, BUT HAS NO EFFECT ON THE CLUTCH BEING DIS-ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310557February 21, 2020
POWER TRAIN
IN MOTION AND DEPRESSED CLUTCH PEDAL TO SLOW FOR A TURN. PEDAL STUCK TO THE FLOOR AND LIFTING IT UP DID NOT RETURN FUNCTION. THIS PROBLEM CAN RESULT IN VEHICLE IN GEAR OR IN NEUTRAL. FLUID LEVEL BETWEEN MINIMUM AND MAXIMUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309124February 14, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED. (NISSANI BROS. CHRYSLER DODGE JEEP LOCATED AT 5750 MESMER AVE STE B, CULVER CITY, CA 90230, (310) 439-8107) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. A DIAGNOSTIC TEST WAS SCHEDULED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,874.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308041February 9, 2020
ENGINE
WHEN TRYING TO ACCELERATE INSTEAD OF THE CAR SPEEDING UP IT WILL STALL OR SLOW DOWN. MY CAR HAD STOPPED ON ME IN THE MIDDLE OF TRAFFIC BEFORE WHILE DRIVING. I HAD TO TURN MY CAR OFF AND TRY TO RESTART WHICH IT STRUGGLED TO RESTART BUT AFTER TRYING A FEW TIMES IT STARTED. THE DEALERSHIP STATED IT WAS AN ISSUE WITH THE FUEL INJECTOR. THIS HAS HAPPENED ON A CITY STREET AND ALSO WHEN TURNING OR ENTERING THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302364January 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THE STABILIZE AND ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF ROAD WHERE SHE SAW SMOKE EXITING THE ENGINE. THE VEHICLE WAS TOWED TO CHEVROLET OF EVERETT LOCATED AT 7301 EVERGREEN WAY, EVERETT, WA 98203, WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED ON AUGUST OF 2018, WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND BEGAN TO DECELERATE IT SPEED. THE CONTACT STATED THE DASHBOARD SCREEN WENT BLACK. THE CONTACT STATED SHE WAS ABLE TO SHIFT GEARS TO PARK AND RESTART THE IGNITION. THE VEHICLE WAS TAKEN BACK TO THE DEALER WERE IT WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED 'YOU ARE AT DEMONSTRATION MOOD' WARNING MESSAGE WAS ILLUMINATED. THE CONTACT STATED ON ANOTHER OCCASION WHILE MAKING A LEFT HAND TURN, WHEN THE VEHICLE SEIZED.THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11299699January 16, 2020
STRUCTURE:BODY
MY 2017 CHEVROLET CRUZE DISPLAYED A CHECK ENGINE LIGHT ONE DAY AFTER DRIVING TO THE GYM FROM MY HOME (ABOUT 7 MILES) AND SITTING FOR ABOUT AN HOUR AND HALF. THE CHECK ENGINE LIGHT WAS SOLID AND I DROVE HOME WITHOUT NOTICING ANYTHING ODD WITH THE CAR. FIGURING IT WAS A NON-ISSUE I LET THE CAR SIT FOR ABOUT 45 MINUTES AND WENT BACK OUT AND TURNED THE CAR ON TO SEE THE CHECK ENGINE LIGHT WAS STILL ON. I THEN GOT AN EMAIL FROM ONSTAR SAYING THAT MY CAR HAD AN ISSUE WITH THE TRANSMISSION SYSTEM OR BATTERY. FINDING THAT CONCERNING I TOOK MY CAR TO THE NEAREST CHEVROLET DEALERSHIP. THEY COULD NOT FIND ANY MAJOR CODES AND RESET THE CHECK ENGINE LIGHT AND SENT ME ON MY WAY. THE LIGHT CAME BACK ON THE NEXT DAY. CALLING THE DEALERSHIP BACK I MADE AN APPOINTMENT TO HAVE THE CAR CHECKED BY A TECHNICIAN. WHEN I SHOWED UP FOR MY APPOINTMENT I WAS TOLD I SHOULD UNPLUG ANY CELL PHONE CHARGERS AS THAT COULD BE A POSSIBLE ISSUE. THEY RESET THE CEL AND I LEFT ONLY TO HAVE THE LIGHT POP BACK ON AGAIN WITHIN 10 MINUTES. I THEN TOOK THE CAR BACK THAT DAY TO HAVE A MORE THOROUGH INSPECTION. THEY ENDED UP FINDING RUST IN THE TRUNK PAN. RUST IN THE BOTTOM OF A 2017 VEHICLE. SOUNDS LIKE A PRETTY BIG DEFECT TO ME. I WAS TOLD IF I WANTED GM TO TRY AND FIX THE VEHICLE IT WOULD RESULT IN DIMINISHED VALUE FOR MY CAR. UP TO THIS POINT, THERE WAS NO OTHER INDICATION OF ANYTHING LEAKING OR ANY OTHER ELECTRICAL ISSUES. THERE ARE MANY REPORTS OF THESE CARS LEAKING IN THE TRUNK AREA. TIME FOR GM TO DO SOMETHING ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299026January 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
VEHICLE WAS IN MOTION GOING APPROX 35 MPH UPHILL ON RESIDENTIAL ROAD WHEN IT STARTED VIBRATING AND "SERVICE STABILITRAK" LIGHT CAME ON. PULLED OVER INTO GAS STATION AND SHUT CAR OFF. SAT FOR 2 MINUTES BEFORE TURNING BACK ON. SERVICE STABILITRAK LIGHT REMAINED ON WITH SOME VIBRATION. MERGED ONTO HIGHWAY AND ATTEMPTED TO REACH THE SPEED LIMIT OF 65 MPH. CRUZE WOULD NOT ALLOW ME TO ACCELERATE ABOVE 60 MPH. SERVICE BREAKS LIGHT CAME ON AND THEN GOT AN ALERT STATING THAT POWER STEERING HAD FAILED. CAR BASICALLY SHUT ITSELF DOWN AND I HAD TROUBLE GETTING IT TO FULLY TURN OFF. STEAM/SMOKE THEN BEGAN COMING OUT FROM UNDER THE HOOD AND LIQUID FROM THE CAR WAS ALL OVER THE ROAD. TOWED TO CHEVY DEALER WHERE THEY DISCOVERED A HOLE IN THE ENGINE BLOCK, OTHERWISE KNOWN AS A CATASTROPHIC FAILURE. CAR HAD 27K MILES ON IT AT THE TIME. IT WAS AN EXTREMELY SCARY AND DANGEROUS ORDEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298497January 10, 2020
STRUCTURE:BODY
HAVING TROUBLE WITH THE TRUNK NOT OPENING WITH THE KEY FAUB OR TRUNK RELEASE BUTTON OR THE ONE ON THE LID! VERY AGGRAVATING U CAN HEAR IT CLICKING LIKE ITS TRYING BUT WONT OPEN BUT WHEN IT DOES IT HAPPENS AS YOUR DRIVING DOWN THE ROAD,ITS HAPPENED SEVERAL TIMES , AND FOR BEING A 2017 CRUZE AND NOT HAVING A CRUISE CONTROL IS JUST STUPID! ONLY 2 YEARS OLD SHOULDN'T BE HAVING ANY PROBLEMS VERY ANNOYING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292067December 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT PERFORMED ERRATICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PISTONS WERE BURNT AND REFERRED THE CONTACT TO MALLOY CHEVROLET. THE VEHICLE WAS TAKEN TO MALLOY CHEVROLET (2700 VALLEY AVE, WINCHESTER, VA 22601, (540) 667-1000) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS GIVEN A COST ESTIMATE OF $6,000 TO REPLACE THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289213December 16, 2019
UNKNOWN OR OTHER
I WAS UNAWARE OF MY VEHICLES RECALL UNTIL 12/15/2019 WHEN I'VE WENT TO THE TIRE MULTIPLE TIMES AND THEY ADVISED ME THERE IS NOTHING IN MY TIRE. THE SENSOR COMES ON DAILY AND THE PRESSURE DOES NOT GO ABOVE 10 AND GOES BACK FORTH FROM 0 . THIS IS VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279087November 8, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN TRYING TO ACCELERATE QUICKLY THE VEHICLE FEELS LIKE IT'S GOING TO DIE OUT THEN THE CHECK ENGINE LIGHT WILL COME ON, BUT AFTER ABOUT 25-30MILES IT TURNS OFF. MAINLY OCCURRED WHEN ACCELERATING INTO THE FREE WAY WITH AN INCLINE OR UNEVEN ROADWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278024November 4, 2019
ELECTRICAL SYSTEM
"NO REMOTE DETECTED" MESSAGE OR INTERMITTENT REMOTE FUNCTIONALITY. THIS HAS HAPPENED ABOUT 5 TIMES NOW. I HAVE BEEN ABLE TO GET IT WORKING BY PRESSING THE UNLOCK BUTTON ON THE KEY FOB AND THEN IT RECOGNIZES THE KEY FOB. THE VEHICLE IS PARKED AND I GET IN TO TRY AND START CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271131October 25, 2019
UNKNOWN OR OTHER
SINCE I BOUGHT THIS VEHICLE EVERY NOW AND AGAIN AFTER I GET GAS THE CHECK ENGINE LIGHT COMES ON I KNOW THAT I TIGHTEN THE CAP AS IT SAYS IN THE OWNERS MANUAL AND REPLACING GAS CAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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