Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#11385527December 29, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CAR HAS SOME KIND OF ELECTRICAL PROBLEMS. THE CHECK ENGINE LIGHT GOES ON AND I TAKE THE CAR BACK TO THE DEALER AND GET PROBLEMS FIXED, AND WITHIN A MONTH THE CHECK ENGINE LIGHT COMES ON AGAIN, AND THERE ARE NEW PROBLEMS WITH THE CAR. WHEN THOSE PROBLEMS GET FIXED, THE CHECK ENGINE LIGHT COMES ON AGAIN WITHIN A MONTH. THIS IS A CYCLE THAT KEEPS GOING. THE CHECK ENGINE LIGHT COMES ON AT DIFFERENT TIMES, USUALLY WHILE DRIVING. I BELIEVE THE ELECTRICAL SYSTEM IS CAUSING CASCADING FAILURES IN DIFFERENT SYSTEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383775December 16, 2020
ENGINE
VEHICLE LEAKS COOLANT FROM WATER PUMP AND THERMOSTAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383546December 15, 2020
FUEL/PROPULSION SYSTEM
STARTING SMELLING A VERY STRONG SMELL EVERYTIME I WOULD TURN ON THE HEATER AND AIR. HAD THIS SMELL ONE TIME BEFORE AND COST ME RIGHT AT $700.00 DOLLARS TO FIX. NOW THIS IS GOING TO COST ME RIGHT AT $1500.00 DOLLARS TO FIX. THE SMELL IS MAKING ME SICK TO MY STOMACH. CAN'T BELEIVE THIS IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382717December 9, 2020
ENGINE
[XXX]. I HAVE HAD PROBLEMS OVERHEATING. I CHANGED THE HOSES, THERMOSTAT, THERM. HOUSING, 3 SENSORS, WATER PUMP, SPARK PLUGS, COOLANT. NOW MY CAR WILL NOT EVEN START. IT CRANKS BUT WILL NOT FIRE. WHAT CAN I DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376384November 25, 2020
VISIBILITY/WIPER
WHILE DRIVING TODAY, IT BEGAN TO RAIN, MY DRIVER SIDE WIPER WAS WORKING, THEN 3 MINS INTO IT BEING ON, IT STOPPED. CAR HAS ~87500K MILES. I ACCESSED THE WIPER ARM LINKAGE, AND IT HAD THE DRIVER ARM BUSHING HAD WORN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375277November 18, 2020
ENGINE
JUNE 2020 - CAR BEGAN POPPING UP WITH THE ALERT "A/C OFF DUE TO HIGH ENGINE TEMP" - UPON CHECKING THE CAR HAD COOLANT SO REPLACED THE THERMOSTAT. JULY 2020 THE ISSUE KEPT OCCURRING AND I BEGAN HAVING TO PUT COOLANT IN THE VEHICLE EVERY FEW DAYS. TOOK TO ANOTHER SHOP WHO SAID IT WAS LEAKING FROM A HOSE - REPLACED HOSES. AUG 2020 - ISSUE CONTINUED AND THEN STOPPED HOLDING WATER ALL TOGETHER - HAD TO REPLACE WATER PUMP, REZ, THERMOSTAT, AND VARIOUS BELTS/HOSES - DROVE THE CAR FOR THREE DAYS WHEN THE MESSAGE POPPED UP AGAIN. TOOK IT BACK TO THE SHOP AND WAS TOLD THAT (DESPITE IT BEING 1 OWNER CAR) "SOMEONE" HAD PUT STOP LEAK IN IT AND IT MADE THE THERMOSTAT STICK. THEY FLUSHED THE ENGINE AND REPLACED THE THERMOSTAT AGAIN AND THE CAR DROVE FOR 1 WEEK BEFORE THE ISSUE KEPT OCCURRING. THIS TIME IT STARTED HAVING TROUBLE CRANKING AND CAUSED A BLOWN HEAD GASKET. SO NOW AFTER 8 MONTHS AND $3,500 I HAVE REPLACED EVERYTHING THAT COULD POSSIBLY MAKE IT OVERHEAT/HAVE A COOLANT ISSUE AND HAD THE ENTIRE ENGINE REBUILT - HOPEFULLY THIS TIME IT FIXES THE ISSUE. THIS IS A KNOWN ISSUE AND NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375065November 17, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 68 MPH, THE DRIVER'S AND PASSENGER'S SIDE SIDE-CURTAIN AIR BAGS INADVERTENTLY DEPLOYED, WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE VEHICLE WAS DRIVEN BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET (4742 MCHENRY AVE, MODESTO, CA 95356, 209-575-1606) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO MERIT FOR A CLAIM FOR RESTITUTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BY EMAIL HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375135November 17, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING IN THE CITY STREET THE CHECK ENGINE LIGHT CAME ON AND STARTED FLASHING. THE TRACTION CONTROL LIGHT CAME ON FOLLOWED BY A MESSAGE IN THE DASHBOARD STATING 'STABILITYTACK' WAS NOT WORKING. THE VEHICLE THEN BEGAN SHAKING AND WAS NOT ABLE TO SHIFT GEARS PROPERLY. THE RPM WAS HAVING TO REV HARDER THAN USUAL TO KEEP THE VEHICLE UP TO SPEED. I HAD TO PULL OVER TO THE SIDE OF THE STREET AND TURN THE CAR OFF. NEITHER IDLING OR SHUTTING OF THE VEHICLE HELPED WITH THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374742November 15, 2020
ENGINE, UNKNOWN OR OTHER
THE EXHAUST MANIFOLD COOKS THE CYLINDER HEAD GASKET CAUSING OIL LEAKS AND TURBO FAILURE BEFORE 75,000 MILES. OVERWHELMING SMELL OF BURNT ANTIFREEZE COMING FROM VENTS DUE TO COOLANT LEAK RIGHT OF THE SHOWROOM FLOOR. RANKED LOWEST POSSIBLE RELIABILITY RATING 40 OF 40
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374493November 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
RECALL: N202299080 THE CRACKS IN THE FAULTY PCV VALVE PREVENTED PROPER AIR INTAKE AND PRESSURIZATION TO AND FROM THE INTAKE ENGINE. BECAUSE THE VEHICLE HAS BEEN OPERATING UNDER THESE STRENUOUS IMPROPER CONDITIONS, THE TURBO HAS NOT BEEN ABLE TO SPOOL PROPERLY IN ACCORDANCE WITH ITS DESIGN AND HAS ALSO BECOME DEFECTIVE/IN NEED OF REPLACEMENT. FAULTY PRESSURIZATION DOES NOT ONLY AFFECT THE PCV VALVE, BUT THE COMPONENTS ON EITHER SIDE OF THE VALVE AND THEIR PROCESSES AS WELL. MY 2013 CHEVY CRUZE NOT ONLY STALLS IN THE MIDDLE OF THE STREET, BUT DIES THERE AND IS A HUGE SAFETY HAZARD TO BOTH MY FAMILY AND THOSE WE SHARE THE ROAD WITH. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT OR HAD ANY OTHER COMPLICATIONS, EXCEPT FOR THIS FAULTY PCV VALVE. THE CONDITION HAS EXPOSED MY TURBO AND ENGINE TO IRREGULAR UNWARRANTED PROPULSION MECHANISMS. GM IS HOPING WE'RE IGNORANT ENOUGH TO COVER THOSE COSTS ON OUR OWN. THIS IS WRONG. THEIR FAULTY PART TRIGGERED A SERIES OF SAFETY HAZARDS AND COMPLICATIONS. THEY NEED TO BE HELD ACCOUNTABLE, WE CANNOT SIT BACK OR TURN A BLIND EYE IN THEIR DIRECTION. WE NEED TO STAND UP FOR EACH OTHER AND SPEAK OUT. THANK YOU FOR MAKING OUR SAFETY CONCERNS YOUR PRIORITY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373250November 5, 2020
ENGINE, UNKNOWN OR OTHER
THE COOLANT IS LEAKING, MY ENGINE LIGHT TURNED ON WHILE I WAS DRIVING ON A CITY STREET AND IT SAID MY ENGINE WAS HIGH IN TEMPERATURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366999October 29, 2020
ENGINE
TL* THE CONTACT CALLED ON BEHALF OF HER SON WHO OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE HER GRANDDAUGHTER WAS PARKING THE VEHICLE, WHEN SHE SAW SMOKE COMING FROM THE HOOD. THE CONTACT STATED THE DRIVER WAS NOT AWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE DRIVER EXITED THE VEHICLE AND WHEN OPENED THE HOOD, SHE SAW FIRE AND SUSTAINED BURNS ON HER RIGHT HAND. THE CONTACT STATED THE DRIVERS STEPFATHER WAS ABLE TO EXTINGUISHED THE FIRE WITH WATER HOSE. THE FIRE DEPARTMENT WAS CONTACTED BUT WAS NOT AWARE OF THEY FILED A FIRE REPORT. A POLICE REPORT WAS NOT FILED. THE DRIVER DID NOT SEEK MEDICAL ATTENTION FOR HER INJURIES. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO HER RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000. *BF*JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11366462October 26, 2020
ENGINE
I HAVE AN 2013 CHEVY CRUZE 2LT 1.4L ENGINE. I DISCOVERED AN OIL LEAK UPON MY LAST OIL CHANGE AT 55,000 MILES. RECENTLY I DISCOVERED A SECOND OIL LEAK AT THE VALVE COVER AT 60,000 MILES. I TOOK IT TO THE CHEVY DEALERSHIP TO HAVE DIAGNOSED AND THEY CONFIRMED A MULTI LOCATION OIL LEAK, ONE AT THE CAM COVER AND THE SECOND AT THE VALVE COVER. SINCE THIS VEHICLE IS UNDER STANDARD MILEAGE FOR THE AGE, THIS SEEMS TO BE AN INDICATION OF DEFECT AND NOT UNDER NORMAL MAINTENANCE. I AM LOOKING TO HAVE THIS COVERED BY GM UNDER EXTENDED SPECIAL PARTS WARRANTY LIKE THE WATER PUMP IS COVERED. I ALSO HAD A OIL COOLER FAIL AND A WATER OUTLET ASSEMBLY FAIL AT 40,000 JUST OUTSIDE OF THE FACTORY WARRANTY, BUT THAT JUST HAPPENED TO BE COVERED UNDER EXTENDED WARRANTY BUT DOES NOT CHANGE THE FACT THAT ANOTHER FAILURE HAPPENED IN TWO'S. I HAVE A CASE # WITH GM AND IT IS [XXX]CAM SHAFT COVER SEAL AND VALVE COVER GASKET FAILURE. FEEL FREE TO CALL ME, [XXX] AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365792October 22, 2020
UNKNOWN OR OTHER
WHENEVER I REFUEL MY CAR I HAVE TO REV THE ENGINE FOR A COUPLE MINUTES OTHERWISE THE CAR WILL DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365663October 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY CAR KEPT SAYING "AC OFF DUE TO HIGH ENGINE HEAT" EVEN THOUGH MY CAR WAS NOT READING HOT WHILE DRIVING DOWN THE ROAD. THEN THE CAR WOULD START SMOKING AND BLOW A HOSE AND LIQUID WOULD BE EVERYWHERE. I HAD A BRAND NEW THERMOSTATE PUT IN AND IT STILL DOES THE SAME THING. ALSO A PREVIOUS RECALL ABOUT HOW THE TIRE COULD SEPRATE "TIRE ROD" IS STILL DOING IT AGAIN. I HAD 3 TRANSAXLE SEALS AND A TRANSMISSION SEAL, A MOTOR BLOWER FOR THE A.C ALL REPLACED WITHIN THE FIRST YEAR (STILL UNDER WARRENTY) OF OWNING THIS CAR. THE STABILITY TRACK WILL SHOW UP ON THE SCREEN. BUT I'M TIRED OF WORRYING WHEN MY CAR WILL WANT TO JUST RANDOMLY BLOW HOSES AND START SMOKING AND LEAVE ME STRANDED ON THE SIDE OF THE ROAD! I BOUGHT A CHEAP CAR TO GET ME TO WORK AND MY CRUZE IS SITTING!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360321September 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
WHILE MY SON WAS DRIVING THE CAR ON THE HIGHWAY THE ENGINE STARTED TO SMOKE. HE PULLED OVER AND TURNED OFF THE CAR. HE WAITED 10 MINTUES AND STARTED THE CAR TO HEAD BACK HOME. WHEN HE ARRIVED HOME LIQUID WAS LEAKING OUT THE CAR AND THE CAR HAD SMOKE COMING FROM THE ENGINE. AT THIS TIME THE CHECK ENGINE LIGHT WAS ON. GM HAD SENT A RECALL NOTICE IN THE MAIL (N202299080), A COUPLE OF DAYS PRIOR. I CALLED THEM ON MONDAY AND THEY TOLD ME TO TAKE IT TO A DEALER. I CALLED THE LOCAL CHEVY DEALER AND TOLD THEM ABOUT THE RECALL NOTICE. HE TOLD ME TO BRING IT IN. I CALLED A TOW TRUCK DRIVER AND LEFT THE CAR AT THE CHEVY DEALER. ATER THEY HAD THE CAR FOR TWO WEEKS, THEY EXPLAINED THAT IT WILL BE $2000 TO FIX THE VEHICLE, EVEN THOUGH THERE ARE CURRENTLY 4 RECALLS ON THE VEHICLE. I CALLED GM SEVERAL TIMES TO ASK HOW ARE THEY GOING TO RECTIFY THIS, WITH NO CALL-BACK. THE VEHICLE IS STILL AT THE CHEVY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360111September 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
STABILITRAK AND BRAKE MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355347September 16, 2020
ELECTRICAL SYSTEM, ENGINE
ENGINE OVERHEATING AFTER 10 MINUTES OF DRIVING, CAR ENGINE USED TO STOP WHILE DRIVING AND HAVE MULTIPLE REPAIRS TO FIX VEHICLE AFTER MY MOM PASSED. I HAVE SPENT OVER $5,000 IN REPAIRS EASILY FOR THIS VEHICLE AND SAME ISSUE AND NOT EVEN CHEVY DEALERSHIP ABLE TO FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354235September 10, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO VIBRATE AND SHAKE ABNORMALLY. DURING THE FAILURE, THE STABILI-TRAC AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353155September 4, 2020
ENGINE
CONTINUAL ISSUES WITH ANTIFREEZE LEAKING - EVEN AFTER MULTIPLE SERVICES FROM DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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