Chevrolet Cruze Complaints (2016)

250 consumer complaints on file.

#11365853October 22, 2020
ENGINE, POWER TRAIN
NEW 2016 CRUZE LIMITED, 2 YEARS AFTER THE PURCHASE OF THE CAR, WATER PUMP AND THERMOSTAT HOUSING REPLACEMENT(COVERED BY THE DRIVE-TRAIN WARRANTY),2 YEARS LATER, CAR OVERHEATS AGAIN, I AM APPARENTLY LOSING WATER BUT NOT EVIDENT IN THE ENGINE COMPARTMENT, I TAKE IT BACK TO THE DEALER, TOLD THEM WHAT I THOUGHT WAS HAPPENING AGAIN AND THEY CONDUCTED AN ANALYSIS FOR WHICH I HAD TO PAY $96.00, (CAR HAS 72,000 MILES, OUT OF WARRANTY) TELLING ME THE SAME THING I HAD ALREADY FIGURED OUT, THAT I NEED A NEW WATER PUMP AND THERMOSTAT HOUSING. THEY TELL ME IT WILL COST ME ABOUT $870.00. TO REPLACE THE WATER PUMP AND THERMOSTAT. NOW UNDERSTAND, MY WIFE AND I BOUGHT THIS CAR ON GOOD FAITH THAT IT WAS GOING TO BE SOMETHING THAT WE COULD RELY ON. I AM RETIRED AND SHE IS DISABLED. I NEEDED A DEPENDABLE MODE OF TRANSPORTATION. WHEN WE FIRST BOUGHT IT, IT WAS GREAT. BUT BACK TO OUR DILEMMA, AFTER I WAS GIVEN THE ESTIMATE, I TOLD THEM I DID NOT HAVE THAT KIND OF MONEY FOR THE REPAIR, AND THEY MADE SURE THE COOLANT WAS FULL AND I LIMPED IT BACK TO MY HOUSE. I PURCHASED A NEW WATER PUMP, THERMOSTAT HOUSING, AND A WATER OUTLET ASSEMBLY AND REPLACED IT MYSELF. I AM AN EXPERIENCED MECHANIC. AFTER REPLACEMENT, WHILE ON OUR WAY TO AN APPOINTMENT THE NEXT DAY, THE CAR OVER HEATED AGAIN. GOT IT BACK TO THE HOUSE, FOUND NO LEAKS, BLED THE SYSTEM TO MAKE SURE THERE WAS NO AIR IN THE LINES. DROVE IT THE NEXT DAY AND THE ENGINE STOPPED ON ME ON THE ROAD WHILE I WAS DRIVING, IT WOULD NOT RE-START. CHECKED THE OIL DIPSTICK AND FOUND WATER IN ENGINE! SOME ANALYSIS I WAS GIVEN. HAD IT TOWED TO MY HOUSE. HERE WE ARE WITH A 4 YEAR OLD CAR, 72,000 MILE ENGINE AND IT IS DONE. WE LIVE ON SOCIAL SECURITY AND I STILL OWE PAYMENTS. WHY WEREN'T THESE CARS RECALLED IF THEY KNEW SO MANY PEOPLE WERE HAVING THIS COOLING PROBLEM ON THE CARS? NOW WHAT DO WE DO? I DON'T WANT TO MAKE PAYMENTS ON A BROKEN CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365475October 20, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
REOCCURING PROBLEMS WITH PCV SYSTEM.EMISSIONS SYSTEM, MASS AIR FLOW SENSORS,O2 SENSORS,INTAKE MANIFOLD, VALVE COVERS WONT ACCELERRATE, STALLS WHILE DRIVING AND IDLING, HARD SHIFTING, STABILITY CONTROL SSUES AND STABILITRACK ISSUES, INTAKE AIR FLOW SYSTEM,FUEL TRIM SYSTEM LEAN BANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363297October 7, 2020
POWER TRAIN
COOLANT HOSE LEAKAGE, CRACKED COOLANT HOSE CONNECTOR, THERMOSTAT BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362673October 4, 2020
STRUCTURE:BODY
MY DRIVER'S SIDE WINDOW FELL INTO THE DOOR UNEXPECTEDLY. NO DAMAGE, NO ACCIDENT. JUST SEEMED TO FALL INTO DOOR WITH NO PRECURSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362594October 3, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
2016 CHEVROLET CRUZE LS REAR-WINDSHIELD OUTER BRAKE LIGHT PLASTIC HOUSING HAS VERTICAL CRACK ON THE RIGHT-HAND SIDE OF THE OUTER PLASTIC HOUSING. UPON RESEARCHING, THIS WRITER FOUND ONLINE THREADS AND OTHER COMPLAINTS OF THE SAME ISSUES WITH THE OUTER PLASTIC HOUSING HAVING A VEHICLE CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361947September 30, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
HIGH-MOUNT STOP LIGHT LEAKING AGAIN AFTER RECALL REPAIR. SCREW MOUNTING HIGH MOUNT STOP LIGHT HAS BACKED OUT AGAIN CAUSING LEAKING ONTO THE HEADLINER AND WATER COLLECTING IN THE BATTERY TUB. DEALER REFUSES TO COVER COST OF FIXING IT DUE TO "WORK WARRANTY" LAPSED. EXTENDED WARRANTY REFUSES TO COVER IT AS IT IS CLASSIFIED AS A 'TRIM PIECE' EVEN THOUGH IT IS REQUIRED BY D.O.T. I SHOULDN'T HAVE TO PAY TO HAVE THIS FIXED AGAIN AS IT'S ALREADY A KNOWN ISSUE THAT WAS RECALLED ONCE BEFORE AND THEIR 'FIX' OBVIOUSLY DIDN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361111September 25, 2020
AIR BAGS, WHEELS
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH THEN MAKING A RIGHT TURN, THE FRONT PASSENGER SIDE WHEEL FEEL OFF THE VEHICLE. THE VEHICLE ROLLED OVER THE WHEEL AND THE SIDE AIR BAGS ENGAGED BUT THE FRONT AIR BAGS DID NOT. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS TOWED TO THE DEALER HENDRICK CHEVROLET SHAWNEE MISSION 8300 SHAWNEE MISSION PKWY, MERRIAM, KS 66202 (913) 225-7967 AND THEY ALONG WITH THE INSURANCE REPRESENTATIVE TOTALED THE VEHICLE. THE FAILURE MILEAGE WAS 28,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11360810September 23, 2020
ELECTRICAL SYSTEM, ENGINE
THE WHOLE ENGINE WENT OUT AND THE AUTO REPAIR SHOP THAT I TOOK IT TOO IS SAYING THE WHOLE ENGINE NEEDS TO BE REPLACED. I'M ALSO NOT THE ONLY WHO IS HAVING THIS PROBLEM WITH THIS CAR. WHAT IS GOING ON IS THAT THE ENGINE IS ALWAYS OVERHEATING AND HAVING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360175September 21, 2020
ENGINE
CAR SUDDENLY OVERHEATED AND WITHIN 30 SECONDS MANAGED TO SPRAY COOLANT EVERYWHERE. THE COOLANT WENT IN THE SPARK PLUGS, WARPED THE HEAD AND MANAGED TO ENTER THE PISTON COMPRESSION CHAMBER. THE HEAD WARPED AND ALLOWED COOLANT IN THE ENGINE. THIS ISSUE SHOULD HAVE BEEN JUST A SIMPLE FIX AND A REFILLING OF COOLANT BUT INSTEAD HAS BECOME A FULL ENGINE DISASTER. LUCKILY I WAS NOT ON A HIGHWAY WHEN THIS HAPPENED AND I WAS ON AN EMPTY ROAD GOING 55 OR THIS COULD HAVE BECOME A GREATER ISSUE. WHEN THE COOLANT HOUSING BUSTED IT SPRAYED ALL OVER THE ENGINE BAY AND SOME EVEN MADE IT ON THE WINDSHIELD CUTTING SOME OF MY VISABILITY. I FEEL FORTUNATE THAT I WAS DRIVING IN A STRAIGHT LINE AND NOT IN THE MIDDLE OF TRAFFIC OR A WINDING ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353803September 8, 2020
ENGINE
DTC CODE P0011 IS AN ISSUE WITH 2016 CHEVY CRUZE LIMITED CHEVY IS AWARE PIP4543D CHEVY NEEDS TO COVER THE COST OF THIS REPAIR IT IS GOING TO CAUSE ME TO GET HURT IN THIS CAR AND IF SO I WILL HOLD CHEVY RESPONSIBILE THEY NEED TO DO THE RIGHT THING THE CAR AS 90,000 MILES ON IT AND CONTIMUES TO HAVE THIS ISSUE DAILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353886September 8, 2020
UNKNOWN OR OTHER
P0171 CODE CONTINUES TO COME UP, VALVE COVER AND INTAKE MANIFOLD HAVE BEEN REPLACED MULTIPLE TIMES, WITHIN A WEEK BREAKS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351042August 24, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS IN A CRASH ON JULY 27,2020,PM HOURS.I WAS DRIVING STRAIGHT ON INTERSTATE,IT BEGAN RAINING,I SLOWED DOWN & ADJUSTED TRACTION CONTROL/STABILITY CONTROL SETTING.THE CAR VEERED TO THE RIGHT FOR SOME REASON,I GOT CAR BACK IN STRAIGHT MOTION,THEN IN A SPLIT SECOND,IT SHOT TO THE LEFT OF THE ROAD WAY.I TRIED GAINING CONTROL,TO GET BACK IN THE CORRECT LANE,AND THE CAR RAN INTO THE GUARDRAIL IN TRYING TO GET CONTROL OF IT. I DO NOT THINK THAT THE RATE OF SPEED,NOR WEATHER,WERE THE ONLY REASONS FOR THIS ACCIDENT. PRIOR TO THIS CRASH,MONTHS BEFORE,AT VARIOUS TIMES,AND AND FOR NO REASON, THE SERVICE POWER STEERING,AT TIMES THE SERVICE TRACTION CONTROL,AND AT TIMES THE SERVICE STABILITY MESSAGE WOULD APPEAR,ONLY FOR A SPLIT COUPLE OF SECONDS,AT RANDOM TIMES. THE CHECK ENGINE LIGHT WAS ON,AND A PRIOR CERTIFIED MECHANIC DIAGNOSED IT AS BANK 1 CATALYCT CONCERTER CLOGGED. WE,WERE TRYING TO GET THE VEHICHLE RE-DIAGNOSED BY A DIFFERENT MECHANIC SHOP,AT THE TIME FRAME THIS ACCIDENT HAPPENED,BUT,COVID 19,MADE THINGS TO DIFFICULT TO ARRANGE AND PLANS WERE IN PROGRESS TO HAVE IT CHECKED ASAP.I BELEIVE THE VEHICHLE HAD A MALFUNCTION AND HOPE TO GET THE SENSORS,COMPUTERS,RELAYS OR ANY OTHER CHECKED OUT BY YOU,NOT ONLY GM. EVERY AIRBAG ALONG DOORS OF CAR DEPLOYED.BUT, THE STEERING WHEEL AIRBAG DID NOT. MY HEAD HIT EITHER THE STEERING WHEEL OR WINDSHEILD. I HAD A BLOW TO MY HEAD. IF ALL OTHER AIRBAGS DEPLOYED,THEN I FEEL STEERING WHEEL BAG SHOULD HAVE ALSO. THIS IS SERIOUS MALFUNCTIONS. THERE WERE PROBLEMS FROM THIS CAR FROM DAY 1. THINGS WENT WRONG WAY BEFORE EXPECTED TIME FOR. SUCH AS HEATERCORE, IGNITION COIL,COOLANT LEAKS, THERMOSTAT HOUSING OUTLET, DRIVER DOOR WINDOW & MOTOR,ALL OF MOST WENT BAD BEFORE 80,000 MILES.EVEN ELECTRICAL SUCH AS DOOR CHIME,LIGHTS NOT WORKING AT CORRECT TIME. AIR BAG MALFUNCTION LED TO MY HEAD BEING HURT.THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11349365August 15, 2020
ENGINE
THE VEHICLE HAS HAD OVERHEATING ISSUES SINCE I BOUGHT IT. REPAIRED IT TWICE AND IS EXPERIENCING PROBLEMS AGAIN. I HAVE CHANGED ALL COMPONENTS OF THE COOLING SYSTEM TO NO AVAIL. I HAVE COME ACROSS COUNTLESS COMPLAINTS ABOUT THIS. WHY HASN'T THERE BEEN A RECALL FOR THIS YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343767August 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I JUST PURCHASED THIS CAR AND SEVERAL TIMES WHILE I'M DRIVING ON THE FREEWAY THE RADIO SHUTS OF THEN TURNS BACK ON NUMEROUS TIMES. THEN I USUALLY GET A STABILITY'S ERROR MESSAGE. THEN THE BEST PART. THE POWER STEERING WILL COMPLETELY GO OUT WHILE CHANGING LANES OR IN MID TURN. I HAVE BEEN DRIVING THROUGH A ROUND ABOUT AND ALSO WHILE MAKING SHARP TURNS TO GET ON AND OFF THE FREEWAY. THIS IS SO DANGEROUS! I SEE THAT SO MANY PEOPLE ARE REPORTING THE SAME EXACT PROBLEM! SOMETHING NEEDS TO BE DONE ABOUT THIS! I CALLED ONSTAR 3 TIMES IN ONE TRIP. FIRST IT DISCONNECTS BECAUSE ALL ELECTRICAL COMPONENTS SHUT OFF, THEN THEY ACTUALLY TOLD ME I HAVE TO WAIT TO CALL THEM BACK WHILE I AM LOSING MY STEERING. ONLY TO CONCLUDE THEY CAN ONLY HELP AFTER I AM IN AN ACCIDENT. WHEN THIS IS NOT GOING ON THE CAR RUNS GREAT AND I LOVE IT SO IT IS OBVIOUSLY SOME KIND OF MANUFACTURE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342816August 2, 2020
UNKNOWN OR OTHER
TURBO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342849August 2, 2020
ENGINE
CAR SHUTS OFF ABRUPTLY WHEN STOPPED OR AT TIMES WHEN SPEED IS DECREASED TO ALMOST PARKED. THIS TYPICALLY HAPPENS AT RED LIGHTS OR WHEN CAR IS GOING UNDER 10 MPG. IT'S HAPPENED IN BUMPER-TO-BUMPER TRAFFIC. I HAVE TO PUT IT IN PARK AND RESTART THE PUSH START. THIS HAS BEEN GOING SINCE LAST SUMMER (2019) OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340881July 22, 2020
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY THROUGH THE MOUNTAINS WHEN I HEARD A POP. I WAS GOING DOWN A STEEP HILL AND PICKING UP SPEED AND THE SERVICE BRAKE ASSIST LIGHT CAME ON. I TRIED TO SLOW DOWN THE CAR BUT IT WAS NOT SLOWING G DOWN. I STARTED PUMPING THE BRAKES AND SAW I WASN'T SLOWING DOWN FAST ENOUGH. LUCKILY THERE WAS A RUN AWAY TRUCK RAMP SO I SWERVED INTO A CONSTRUCTION ZONE AND ONTO THE TRUCK RAMP. ONCE I WAS SLOWING DOWN FINALLY I PUT ON THE EMERGENCY BRAKE AND CAME TO A SCREECHING HALT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339423July 14, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY VALVE COVER HAS WENT BAD AND STARTED LEAKING OIL AROUND MY SPARK PLUGS. UPON FURTHER INVESTIGATION OF MY OWN I HAVE FOUND OUT THAT THIS IS A COMMON ISSUE FOR MANY YEAR MODELS OF THE CHEVY CRUZE. MY VALVE COVER IS AN UPDATED VERSION OF THE PLASTIC ON THE 2015 AND OLDER AND IS NOW A METAL ONE. I SPOKE WITH A LOCAL MECHANIC WHO INFORMED ME HE HAS REPLACED 75 NEW VALVE COVERS THAT GENERAL MOTORS HAS BUILT A NEW VALVE COVER TO REPLACE THE METAL ONE ON MY CAR. ALSO THIS METAL VALVE COVER HAS CAUSED MY CAR TO START SMOKING HEAVILY WHEN I DROVE IT TO MAKE ME HAVE TO HAVE MY CAR TOWED HOME UNTIL I CAN GET THE ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338818July 11, 2020
ENGINE
I OWN A 2016 CHEVROLET CRUZE WITH <100K MILES, NO ACCIDENT HISTORY, AND NO PREVIOUS ISSUES. I BOUGHT THE CAR NEW FROM THE DEALERSHIP AND HAVE BEEN THE ONLY OWNER. I WAS DRIVING STRAIGHT ON A RESIDENTIAL STREET (<30 MPH) WHEN THE CAR STARTED PUTTERING AND SHAKING. THE CAR SUDDENLY SHUT OFF RIGHT IN THE MIDDLE OF THE ROAD, AND I HAD TO SWERVE TO THE SHOULDER TO AVOID CRASHING. UPON BRINGING THE CAR TO THE CERTIFIED CHEVY DEALERSHIP, WE LEARNED THE CAR HAD A DAMAGED PISTON AND CRACKED CYLINDER WALL. THE ONLY FIX WAS TO COMPLETELY REPLACE THE ENGINE. IT SHOULD BE NOTED THE OIL HAD BEEN CHANGED JUST THE WEEK PREVIOUS. I KNOW CHEVY IS AWARE OF THIS ISSUE BECAUSE THEY RELEASED SAFETY BULLETIN PIP5421F BACK IN 2018 REGARDING THIS VERY ISSUE. I ALSO KNOW THERE IS AN ACTIVE LAWSUIT IN THE STATE OF CALIFORNIA, BUT THIS DOESN'T APPLY TO US IN MINNESOTA. I FIND IT UNACCEPTABLE THAT CHEVROLET IS AWARE OF PREMATURE ENGINE FAILURE IN THEIR VEHICLES, AND HAVE NOT ISSUED A RECALL, EVEN THOUGH IT POSES A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338344July 9, 2020
ELECTRONIC STABILITY CONTROL (ESC)
THE ENGINE LIGHT KEEPS COMING ON. THERE DOESN'T APPEAR TO BE ANYTHING WRONG WITH THE ENGINE. THE LIGHT WILL CLEAR ITSELF EVENTUALLY, BUT THEN IT WILL COME BACK ON AGAIN. THIS HAS BEEN GOING ON FOR ABOUT 1 YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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