Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11503412January 24, 2023
ENGINE
Our 2014 Chevy Cruze is once again having the catalytic convertor fail. We took the car in on 12/04/19 as the maintenance light came on and the dealership said the catalytic convertor was failing and needed to be replaced otherwise it would damage the engine. We had it replaced with a "brand new" catalytic convertor at the Chevrolet dealership. Now we are being told by a different repair shop that the catalytic convertor is "failing again". The maintenance light came on about a week ago so we took it in to be diagnosed. Again catalytic convertor failing. This is very dangerous as our young daughter now drives that car and drives back and forth to college. Should this fail and cause the vehicle to stop on a busy highway this will put her and her passengers in grave danger. This is one of many online articles that state a catalytic convertor should last 10 years. If not properly replaced by Chevrolet then we will have to put on the 3rd part in less than 9 years: https://www.cars.com/articles/how-often-should-i-replace-my-catalytic-converter-1420683869829/ Chevrolet gives a 8-year/80,000 miles: https://www.cruzetalk.com/threads/8-year-80-000-mile-warranty.235259/ This is the second replacement of the same part, obviously GM part suppliers are installing sub-par and unsafe equipment on their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503287January 23, 2023
ENGINE
The car was inspected the engine head gasket is failing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500449January 6, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
side blind zone alert stopped working it is safety risk on most chevrolet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497680December 16, 2022
AIR BAGS, STEERING, SEAT BELTS
Loss of steering cause to side collision into bridge at 70mph no air bags deployed and no seat belts locked cause bodily injuries
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11497172December 13, 2022
AIR BAGS, SEAT BELTS
I was involved in an accident at 70mph and the airbags did not deploy and the seat belts did not catch as a result I had to several injuries and luckily my 3 year old daughters car seat protected her
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495218November 28, 2022
ENGINE
My vehicle had a leak in the turbo coolant return line also my vehicle ran hot so I couldn’t drive and cause me two days from work. I had the vehicle inspected by an independent service center. Coolant would leak on the ground.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494041November 17, 2022
ELECTRICAL SYSTEM, ENGINE, STEERING
I financed my car through drivetime in june 2019 and from the time i got the car i have been having electrical issues. My car has also been in a really bad accident prior to me purchasing it and when i tried to return it. They just kept telling me to go to pep boys because I had a 60 day warranty to fix any issues. I should not have had to take my car to any mechanic if I got it from a dealership. I now have really mad transmissin issues and I havent even had the car for 3 years. I believe this company sold me a lemon and i dont know how to prove it. I dont have the money to fix all the issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11493882November 16, 2022
ENGINE, VEHICLE SPEED CONTROL
The car keeps overheating and it has been to the mechanic multiple times and the problem exist. If I get on the highway my transmission hot engine idle light comes on. I have had a transmission replaced and a lot of other things repaired and the issue continues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493299November 12, 2022
POWER TRAIN, ENGINE, STEERING
My car often loses power unexpectedly in the middle of a turn in an intersection and once while exiting a busy road. Twice it has died upon arrival at destinations and yet the battery has indicated when tested as fully charged. The key indicator is the radio system turns off for a second or two and then automatically restarts and the car with it. When this occurs the car is unable to be driven as the wheel will not turn. I have informed the local Chevy dealership near me and test was done with no error codes reported. What I have had to do is remove the battery cable and replace it and it seems to make the car work for a little longer until it starts the process again with the radio. I had work done to repair the window motor and that is when I first notified Chevy (I will have to locate the date). I have given permission for my friend to drive the car and he has seen this occur with the radio but did not notice if the car shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492204November 3, 2022
ENGINE, UNKNOWN OR OTHER
my headgasket blow due to excessive overheating or other problems i’m not 100 percent sure. i’m not sure if my vehicle is available for inspection upon request. my head gasket blown on the highway, this is very unsafe due to cars around me going excessive speeds. chevrolet recalled some 2013/2014 cruze models due too problems with the head gasket. it’s UNKNOWN if my vehicle has been inspected by the manufacturer, police, insurance representatives or others. right before my head gasket blown my engine light cut on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490635October 24, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
I was sitting at a red light and my vehicle began to move forward with my foot on the brake. The vehicle began to increase in rpm's like i was pushing on the accelerator but i was not!! Later that day i went to the gm dealer to see what they could find and didn't find anything cause the computer had reset since i had shut the car off. Two days later the car did the exact same thing so i immediately drove to the car dealer. Told them how dangerous that was and i couldn't believe the car was acting like i was giving it more gas when i wasn't!! They hooked it up to the computer and found the problem this time. It had to do with a crack in my pollution canister. With that crack my computer thought my car needed more gas and would give it more gas. I can't believe they let a computer program give your car more gas and you have no control of it and without warning. The first time it did it i was not prepared for it and when the computer gave my car more gas it began to move into the intersection and almost caused a horrible accident. Since the dealer replaced the pollution canister i have not had any problems. I have warned everyone i know about what happened and to be prepared for it. It just amazes me that more people haven't been seriously hurt by this! Hopefully that crack that caused my problems doesn't happen to anyone else!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490371October 21, 2022
ENGINE, UNKNOWN OR OTHER
My vehicle has under 80,000 miles and the catalytic converter is already bad. Its causing engine issues and the vehicle to jerk forward when stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489298October 14, 2022
ENGINE
The car catalytic converter failed again. It failed once before in 2017. The dealer fixed it as it was under warranty and GM had a recall on it. There was a check engine light that came on. Took it to the Chevy dealer. It was diagnosed the the catalytic converter failed. To repair it the dealership is charging me $3600.00 for it. This should be a manufacturing defect as the same problem happened and should be covered by the manufacture. GM is aware of this problem and still do not want to address it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488907October 12, 2022
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving 40 mph, the vehicle in front applied the brakes unexpectedly, causing the contact to rear-end their vehicle. The contact stated the check engine and the traction control warning lights were illuminated before the accident. The contact stated no air bags were deployed. The contact stated no one was injured nor sought medical attention. Police officers went to the location of the accident but the contact was unable if a police report filed. The vehicle was not drivable. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 135,000,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11484579September 15, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
As of today, 9/15/22, I have had to replace my coolant housing system 3 times within one year. There is a crack that is constantly in it. Today, while I’m the highway traveling 75 mph, my car overheated and begin to idle on the highway putting myself and others at risk. It wasn’t due to coolant not being in the car, because it was filled this morning(9/15/22). There were no warning signs that my vehicle gave me. It wasn’t inspected since the last time I got the coolant housing fixed in June of 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483559September 8, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2014 Chevrolet Cruze. The contact stated she became aware that the check engine warning light was illuminated. The vehicle was taken to the dealer however, no failure was found. The contact stated that the failure persisted. The vehicle was taken to another dealer and catalytic converters were replaced; however, the failure persisted. The catalytic converters were replaced a second time however, the failure persisted. The manufacturer was not contacted. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478534August 10, 2022
TIRES, TIRES:TREAD/BELT
215/60R16. H TP TOUR AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477930August 6, 2022
STEERING:HYDRAULIC POWER ASSIST SYSTEM
Power steering forums say there a recall my car and light is on. So is there ? Manufactured july 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477790August 5, 2022
ENGINE
Turbochager is malfunctioning. The engine could have seized and since its mostly highway driving to get anywhere that could be bad. The problem has been confirmed through a auto shop. Not inspected by anyone else. There are no warning lamps. Message was low oil. checked it and there was no oil in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475777July 25, 2022
ENGINE
The turbo breaks on all of these cars. Mine caused damage to my transmission and I have spent two months trying to get it working but all of the turbos for sale or broken or break. Now I believe it has caused damage to the converter as the car consistently drops out of high gears and then revs at over 5000 RPMs refusing to upshift. I live in an area with hilly freeways and I have almost been in two accidents because my car can't go over 50 MPH uphill and that's if I was going faster before getting to the incline. If every turbo on this car breaks, causing these issues, why has there not been a recall? This is dangerous to everyone with these cars. Chevy needs to take responsibility to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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