Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#11291673December 27, 2019
VEHICLE SPEED CONTROL
WELL IT WOULD KIND OF STALL WHEN I BEGAN TO GIVE IT GAS THE RPMS WOULD GO UP N REV BUT IT DIDN'T KICK N GO FOR A MIN THAN IT WOULD BE OK UNTIL U STOPPED JBSTARTED TO GO AGAIN THAN ONE DAY I WAS DRIVING N THE DRIVE WENT COMPLETELY OUT ON ME SO IT GOES IN EVERY GEAR BUT WON'T DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290045December 19, 2019
UNKNOWN OR OTHER
CARS HEAT DOES NOT HEAT UP, BLOWS OUT COLD AIR. IT IS ALWAYS ONE CLICK ABOVE COLD WHEN IN MOTION, WHEN SITTING STILL IT WILL HEAT UP 2 CLICKS ABOVE COLD. THIS IS A PROBLEM ON THIS CAR AND THERE ARE MANY COMPLAINTS. THE PROBLEM DOES NOT SEEM TO BE FIXABLE, EVEN WHEN REPLACING THE THE HEATER CORE OR WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288496December 11, 2019
POWER TRAIN
THE TRANSMISSION IN THE CAR HAS TROUBLE SHIFTING INTO SECOND GEAR. SOMETIMES THE ENGINE WILL JUST REV UP AND WILL NOT ACTUALLY ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287951December 9, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS REVERSING THE VEHICLE, THE BRAKES FAILED TO OPERATE WITHOUT WARNING. AS A RESULT, THE VEHICLE TAPPED THE VEHICLE PARKED BEHIND HER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO STEWART CHEVROLET (780 SERRAMONTE BLVD, COLMA, CA 94014, (415) 570-7351) TO BE INSPECTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT AN INSPECTOR WOULD BE SENT TO THE DEALER TO INSPECT THE VEHICLE. THE DEALER DIAGNOSED THE VEHICLE WITH A FAULTY BRAKE BOOSTER, VACUUM PUMP, AND BRAKE PADS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11280968November 19, 2019
VISIBILITY/WIPER
DRIVER'S SIDE WIPER HAS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280970November 19, 2019
ENGINE
MULTIPLE ISSUES WITH PCV SYSTEM CAUSING CAR TO RUN ROUGH. THIS ISSUE IS A KNOWN ISSUE AFFECTING ALMOST ALL CRUZES WORLDWIDE THAT GM REFUSES TO FIX. HAS NOT BEEN REPAIRED DUE TO COSTS. THIS ALSO CAN CAUSE OIL LEAKS WHICH CAN START A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280221November 14, 2019
ENGINE
THERE IS AN OIL LEAK THE IS DROPPING ON, POSSIBLY THE EXHAUST, AND THE FUMES FROM BURNT OIL IS COMING IN THROUGH THE VENTS. BREATHING THAT IN IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279955November 14, 2019
ENGINE, UNKNOWN OR OTHER
TRANSMISSION FAIL, TOO MUCH IGNITION LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276953October 29, 2019
ENGINE, POWER TRAIN
VEHICLE WAS PURCHASED IN 2011 AND HAS 135,000 MILES ON IT. BODY AND INTERIOR IS IN GREAT CONDITION AND I TAKE CARE OF THE ENGINE AND POWERTRAIN FOR ITS SCHEDULED MAINTENANCE. I HAVE THE DOCUMENTS TO PROVE MY STATEMENT. THIS VEHICLE HAS BEEN NOTHING BUT A HEADACHE. I JUST WANTED TO NOTIFY YOU AND WARN ANY OTHER PERSON THAT MAY BE THINKING OF BUYING A CRUZE TO NOT PURCHASE. I WAS HOPING ALSO THAT I MAY HAVE A RECOURSE UNDER THE LEMON LAW TO RECOVER SOME OR ALL OF THE LOSSES INVESTED IN TRYING TO KEEP THE VEHICLE IN RUNNING CONDITION. THE TRANSMISSION IS CURRENTLY MALFUNCTIONING AND THE TURBO WAS ALSO RECENTLY MALFUNCTIONING. CURRENTLY THIS VEHICLE IS IN A PARKING LOT COLLECTING DUST. THE COST TO REPAIR OR REPLACE IS MORE THAN THE VALUE OF THE VEHICLE. CAN YOU ADVISE OR HELP WITH A SOLUTION? IT WOULD BE SAD TO SEE HONEST CONSUMERS INVEST THEIR HARD EARNED CASH ON A PRODUCT THAT WILL LAST THEM FOR LESS THEN A DECADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270355October 23, 2019
VISIBILITY/WIPER
THERE'S A PLASTIC GEAR INSIDE THE DASH THAT CHANGES THE HVAC MODE FROM VENT TO DEFROST. THAT GEAR BECOMES BRITTLE AND SNAPS CAUSING LOSS OF WINDOW DEFROST TO PREVENT WINDOW FOGGING. THIS BECOMES DANGEROUS WHEN DRIVING DOWN THE ROAD AND UNABLE TO CLEAR THE WINDOW FOGGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269255October 17, 2019
ENGINE
TURBO GATE WENT OUT AT 74K MILES, LIKE THE FLIP OF A SWITCH. RUNNING FINE IN THE MORNING THEN WENT TO LEAVE WORK THE AFTERNOON AND GAVE IT GAS AND STARTED MAKING A TERRIBLE NOISE. SHOP I TOOK IT TO SO IT COULD BE LOOKED AT SAID IT WAS THE 3RD ONE HE SAW THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268808October 16, 2019
ENGINE
ENGINE LOSSES POWER ON THE HIGHWAY. ALMOST STUMBLING AROUND TO GET POWER BACK. HAVE TO ADD MULTIPLE PINTS OF OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266193October 4, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
FAILURE TO BE NOTIFIED OF SEVERE SAFETY DEFECT AFFECTING 2.2 CHEVROLET VEHICLES 6 OTHER RECALLS ALL SPECIFYING EXACT CONDITION (NHTSA SPECIAL COVERAGE BULLETIN 14232 POWER STEERING STICK SLIP LOCK UP ) BEGAN EXPERIENCING INTERMITTENT LOCK UP OF STEERING ON HIGHWAY ONE MONTH AGO STILL CONFUSED UNDER TERMS OF SPECIAL COVERAGE WARRANTY 10 YEARS 150K MILES GM CHEVROLET SR VP ALICIA S BOLER DAVIS AND CEO MARY BARRA *DT*JB CA LICENSE XXXXXXX REV TAX XXXXX XXXXXX PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265348October 1, 2019
ENGINE
MY CAR IS LEAKING OIL AND COOLANT. I HAVE GOTTEN AN OIL CHANGE AND PUT COOLANT IN MY CAR BUT WITHIN THREE DAYS, MY CAR WAS TELLING ME THAT IT WAS TIME FOR ANOTHER OIL CHANGE MY CAR WAS OVERHEATING. THEN MY CAR STARTED SMOKING BUT THERE WAS NO INDICATION THAT IT WAS OVERHEATING. I LOOKED ONLINE AND SAW THAT THERE WAS A RECALL IN 2011/2012 REGARDING THE SAME PROBLEM. I SPOKE TO GM MOTORS CUSTOMER SERVICE AND WAS TOLD THAT THE RECALL HAD BEEN CLOSED SO UNFORTUNATELY, IF I WANT IT TO BE FIXED, IT HAS TO COME OUT OF POCKET. I DID BUY MY CAR PRE-OWNED SO I AM NOT AWARE OF WHAT TOOK PLACE BEFORE I GOT IT BUT I HAVEN'T DONE ANYTHING TO THE CAR FOR THIS PROBLEM TO TRANSPIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257792September 24, 2019
STEERING
WENT TO TURN LEFT. STEERING WOULDN'T TURN. MY SON HIT A FENCE. BACK STREETS, HIT A FENCE AND CAME TO A STOP GOING ABOUT 20MPH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11252851September 3, 2019
POWER TRAIN
WHILE DRIVING, THE CAR SUDDENLY BEGAN JERKING, ACTING LIKE IT WAS LOSING POWER. AFTER TURNING OFF THE MAIN ROAD ONTO A SIDE STREET, TRIED TO ACCELERATE, BUT THE CAR ACTED LIKE IT WAS IN NEUTRAL. AFTER LETTING OFF THE ACCELERATOR, IT WENT INTO 1ST GEAR, BUT COULDN'T DRIVE FASTER THAN 15-18 MILES PER HOUR. I HAD TO HAVE IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252499August 30, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 30 MPH, WHEN THE CONTACT RELEASED THE ACCELERATOR PEDAL, THE VEHICLE STOPPED ABRUPTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN TO DAVID STANLEY CHEVROLET (LOCATED AT 614 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139, (405) 632-3600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 43,163. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252246August 29, 2019
ENGINE
BEEN IN AND OUT OF SHOPS TRYING TO FIX A COOLANT LEAKS. I'M NO MECHANIC OR ANYTHING SO I DON'T THINK MUCH OF WEIRD NOISES OR SMELLS BUT I HAVE BECOME HIGHLY ACCUSTOMED TO THE SMELL OF BURNING COOLANT. A WARNING WILL FREQUENTLY COME ON NOTING THE AC WAS TURNED OFF DUE TO HIGH ENGINE HEAT BUT ONLY A COUPLE TIMES IT COMPLETELY OVERHEATED AND FORCED ME TO STOP DRIVING. ANY FIX SEEMS TO JUST SLOW DOWN THE LEAK FOR A LITTLE BIT TO WHERE YOU DON'T NEED ANY MAJOR REPAIRS FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245331August 20, 2019
ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF ALEXANDRIA (499 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 684-8500) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V044000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244740August 18, 2019
ENGINE
VEHICLE STALLS SOMETIMES AT LIGHTS AND STOP SIGNS. ONLY HAPPENS AFTER WE'VE BEEN DRIVING FOR 30+ MILES OR MORE. IT DOESN'T MATTER IF IT'S HIGHWAY OR CITY. WHEN IT STALLS, NO DASH LIGHTS COME ON, IT DOESN'T IDLE IMPROPERLY AND THERE IS NO WARNING THAT THE VEHICLE IS GOING TO STALL. WHEN I TAKE MY FOOT FROM THE BRAKE AT IDLE AND APPLY IT TO THE GAS TO MOVE THROUGH A GREEN LIGHT OR STOP SIGN AFTER STOPPING IS WHEN IT STALLS. I HAVE REPLACED THE VALVE COVER AND INTAKE (TWO WEEKS AGO) AND THE PROBLEM IS STILL OCCURRING. IDLE DOES GET A LITTLE WORSE WITH AIR CONDITIONING ON. I'VE PUT $2000.00 INTO THIS CAR THIS YEAR FOR THIS SAME PROBLEM. I'VE VISITED THREE DIFFERENT MECHANICS. NOBODY CAN FIGURE OUT WHY THIS IS HAPPENING. IT'S BEEN HAPPENING UNPREDICTABLY SINCE WE PURCHASED THE CAR IN 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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