Chevrolet Cruze Complaints (2015)

253 consumer complaints on file.

#11353407September 6, 2020
AIR BAGS, STRUCTURE:BODY
AIRBAGS DID NOT DEPLOY IN HEAD ON FRONT COLLISION
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11352973September 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE VIBRATED AND THE VEHICLE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. SEVERAL OTHER UNKNOWN WARNING LIGHTS ON THE INSTRUMENTAL PANEL REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOW DEALER TO HAVE A DIAGNOSTIC TEST PERFORMED. THE MECHANIC LOCATED FAILURE CODE P0171 WHICH WAS RELATED TO THE ENGINE AND A POSSIBLE FUEL SYSTEM THAT WAS RUNNING WEAK OR A POSSIBLE VACUUM LEAK NEAR THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352574September 1, 2020
ENGINE
THE CHECK ENGINE LIGHT KEEPS COMING ON AND THE CODE READS AS A PROBLEM WITH THE OXYGEN SENSOR (WHICH HAS BEEN A RECALL ON OTHER CHEVY CRUZE MODELS). OUR SPECIFIC VIN NUMBER HASN'T BEEN ASSOCIATED WITH THE RECALL BUT WE ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351841August 28, 2020
ENGINE, FUEL/PROPULSION SYSTEM
CAR STARTED SPUTTERING ON ACCELERATION AND AT CRUISING SPEEDS.. CHECK ENGINE LIGHT CAME ON WITH CODE P0171 FUEL SYSTEM TOO LEAN BANK 1. PCV VALVE LEAKING REQUIRING REPLACEMENT OF VALVE COVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348554August 11, 2020
UNKNOWN OR OTHER
TURBO CHARGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344009August 8, 2020
VEHICLE SPEED CONTROL
MY CAR ACTS AS IF IT IS GOING TO STALL OUT AT 20MPH, IT IS AUTOMATIC AND THE CAR JERKS VIOLENTLY WHEN IN MOTION AND CAN BE ON AND OFF. MY FIRST CODE THAT POPPED UP WAS FOR A MISFIRE, THE SECOND FOR SERVICING THE TRACTION CONTROL SYSTEM. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION AND GOES OVER 15MPH. ONCE I GET TO THE DESIRED SPEED IT'LL STOP JERKING AS BAD BUT IF I SLOW DOWN A LITTLE AND SPEED BACK UP IT STARTS ALL OVER AGAIN AND DOES NOT FEEL LIKE PUSHING THE ACCELERATOR IS MAKING THE CAR MOVE AT ALL. I REPEATEDLY PRESS ON THE GAS AND LET GO TO TRY TO GET IT TO STOP BUT CONTINUE IN MOTION. IT HAS GOTTEN WORSE OVER THE WEEK AND I HAVE CHANGED THE SPARK PLUGS AND CHECKED FOR LEAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342663August 1, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ABS AND TRACTION CONTROL LIGHT CAME ON AFTER BEING PARKED ,NO CODES SHOW UP WHEN DIAGNOSED, HEARD THERE WAS RECALL FOR THAT BUT IT DOESN'T SHOW FOR MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339561July 15, 2020
UNKNOWN OR OTHER
THE CAR SHAKES AND TURNS OFF WHILE DRIVING THE TRANSMISSION STALLS WHEN YOU DRIVE THE POWER STEERING LOCKS AND WHEN YOU BRAKE THE CAR SHAKES LIKE CRAZY AND THE RPM IS DOWN TO 2-3 I WAS WITH MY NEW BORN BABY WHILE THE CAR SHUT OFF IN THE MIDDLE OF AN INTERSTATE AND WE ALMOST GOT HIT BY A SEMI AND THE DEALERSHIP REFUSED OUR BUISNESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337915July 7, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2015 CHEVROLET CRUZE. THE VIN WAS NOT PROVIDED. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING ABOUT 45 MPH, THE VEHICLE REAR-ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING. THERE WAS NO INJURY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND WAS TOWED AWAY BY THE INSURANCE COMPANY. THE INSURANCE COMPANY HAD NOT MADE A DECISION ON THE STATUS OF THE VEHICLE. THE DEALER AND THE MANUFACTURER WERE NOT CALLED. THE FAILURE MILEAGE WAS 55,593.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11331596June 29, 2020
ENGINE, POWER TRAIN
I JUST HAD WORK DONE ON THE ENGINE FOR THE 5TH TIME IN THE LAST 2 YEARS. ALL REPAIRS ARE RELATED TO THE ENGINE OVERHEATING OR NOT REGULATING PROPERLY. THE FIRST TIME THERE WAS SMOKE COMING FROM THE ENGINE. THE REPAIRS TO THE ENGINE HAVE COST ME ALMOST $3000 AND THAT IS NOT INCLUDING NORMAL MAINTENANCE. THE MOST RECENT ISSUE IS THE TURBOCHARGER BYPASS VALVE. I HAD IT REPLACED ON 6/27/20 AND THE LIGHT CAME BACK ON WITH THE SAME CODE ON 6/28/20. WHEN I HAD WORK DONE AT THE CHEVY DEALERSHIP IN AUGUST/SEPTEMBER OF 2019 I WAS TOLD THAT THIS IS A COMMON PROBLEM THEY ARE SEEING IN ALMOST ALL CHEVY CRUZES. I'VE BEEN TOLD THIS AT 5+ DIFFERENT DEVICE CENTERS WHILE GETTING REPAIRS DONE ON THE ENGINE OR GENERAL MAINTENANCE DONE. THE CAR HASN'T EVEN REACHED 100,000 MILES AND I'M BEING TOLD I PROBABLY NEED A NEW ENGINE. THIS IS NOT OK. I'VE BOUGHT AND REPAIRED THIS CAR AT CHEVY DEALERSHIPS. ALL MY ENGINE ISSUES HAPPEN WHEN THE CAR IS IN MOTION, AND THE CAR SHAKES A LOT DUE TO THE ENGINE OVERHEATING EVEN THOUGH THE TEMPERATURE GAGE READING IS NORMAL. SOME OF MY REPAIRS WERE DONE WITH THE WRONG VIN NUMBER RECORDED. THE REPAIRS WERE RECORDED UNDER MY 2014 CHEVY CRUZE. IT SHARED THE SAME LICENSE PLATE BUT THE 2014 CRUZE WAS TOTALED IN 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330613June 24, 2020
ENGINE
VALVE COVER LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324857May 17, 2020
ENGINE
SAME OVERHEATING ISSUES AS MENTIONED IN 2011-2014 WATER PUMP RECALL. ALL 2015+ MODELS NEED TO BE INCLUDED IN RECALL. I HAVE PAID A LOT TO HAVE ISSUE FIXED BUT CAR IS STILL OVERHEATING. PLEASE UPDATE AND INCLUDE 2015 MODELS IN RECALL. I DON'T FEEL SAFE DRIVING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323927May 8, 2020
SERVICE BRAKES
WHEN GOING IN REVERSE TRIED TO PUSH ON THE BRAKE IT'S REALLY HARD YOU HAVE TO PUSH HARD BUT IT WON'T START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322566April 28, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS CROSSING A HIGHWAY WHEN MY 2015 CHEVY CRUZE STARTED TO SHAKE VIOLENTLY AND EXPERIENCED A LOSS IN POWER, THE ENGINE WARNING LIGHT WAS THEN DISPLAYED ACROSS MY DASH, I MANAGED TO LIMP IT HOME AND THEN TOOK IT TO THE MECHANICS THE NEXT DAY. THE MECHANICS CHECKED THE CODES AND FOUND THAT, A ENGINE MISFIRE WAS DETECTED, THE FUEL INJECTOR CONTROL MOD WAS NOT AVAILABLE, OR THERE WAS A COMMUNICATION PROBLEM, THE ELECTRONIC BRAKE CONTROL LOST COMMUNICATION WITH THE ENGINE CONTROL MODULE, THE DIGITAL RADIO RECEIVER CONTROLLER WAS NOT AVAILABLE, OR WAS EXPERIENCING A COMMUNICATION PROBLEM, AND THE INSTRUMENT CONTROL PANEL WAS DISPLAYING FAILURES IN AMBIENT AIR TEMPERATURE SENSOR CIRCUIT, AND LOST COMMUNICATION WITH THE HVAC CONTROL MODULE. IT TURNS OUT THAT DUE TO A MANUFACTURER ERROR (CHEVY/ GENERAL MOTORS) THAT THE CARS IGNITION COIL TOWERS HAD BURNED OFF ON CYLINDERS 2 & 4 AND HAD TAKEN OUT THE SPARK PLUGS AS WELL. SO DUE TO THIS MANUFACTURER ERROR, NOT ONLY WAS EVERYONE IN MY VEHICLE PLACED AT DANGER, BUT I ALSO HAD TO GET EVERYTHING REPLACED FOR A TOTAL OF $432.80 A COUPLE OF DAYS AFTER FINDING OUT I HAD BEEN LAYED OFF OF WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321118April 14, 2020
ELECTRICAL SYSTEM
MY RADIO CONNECTION GOES IN AND OUT. IT STOP AUTOMATIC AND RESTART AUTOMATIC. I HAD PROBLEMS WITH BATTERY, REPLACED COUPLE OF TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316514March 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
MY CAR IS CONSTANTLY SHAKING AND JOLTING ITSELF FORWARD, LAGGING IN CHANGING GEARS. I HAVE PAID OVER 5000 DOLLARS IN ONE YEAR TO FIX THIS ISSUE AND EVERY TIME I FIX SOMETHING, THE LIGHT COMES BACK ON AND A NEW CODE IS BROUGHT UP. ALWAYS THE SAME PROBLEM, NEVER BEING FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310697February 22, 2020
UNKNOWN OR OTHER
MY DRIVER'S SIDE WINDOW HAS BEEN SERVICED TWICE FOR BEING STUCK. EITHER IT WON'T ROLL BACK UP OR IT WON'T ROLL DOWN. I HAVE MY CAR SERVICED BY A CHEVY DEALER. THE WINDOW IS CURRENTLY STUCK ALL THE WAY DOWN. THIS WOULD BE THE THIRD TIME THAT THOS HAS OCCURED. IT IS ONLY AFFECTING MY DRIVER WINDOW. ALL OTHER WINDOWS OPEN AND CLOSE WITHOUT AND ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298812January 12, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR OVERHEATS WHENEVER THE AIR IS TURNED ON. REPLACED THERMOSTAT AND HAD THE RADIATOR REPLACED. NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297101January 4, 2020
ENGINE
BOUGHT A USED 2015 CHEVY CRUZE LTZ, CARFAX CHECKED OUT EXCEPT FOR WHEN THE VEHICLE WAS A YEAR OLD IT FAILED EMISSIONS TESTING 5/2019 (NO DETAILED INFORMATION OF THE WORK DONE, ASSUMING WORK DONE) BUT IT SHOWS AS PASSING EVER SINCE UNTIL DECEMBER 2019. CHECK ENGINE LIGHT CAME ON 12/20\19 COMING TO A STOP OR RIGHT AS CAR WAS PARKED, CODE P0420 ON 12/24/19 FAILED EMISSIONS, CATALYTIC CONVERTER REPLACED 12/26/19, CAR PICKED UP 12/28/19 CHECK ENGINE LIGHT ON AGAIN SAME DAY AFTER FILLING UP WITH GAS, STARTING CAR BUT WAS STATIONARY, CAR RETURNED TO DEALER DTC OF P0420 AGAIN, 12/31 UNIVERSAL FLEX, CLAMP/WELD DONE. CAR PICKED UP 1/2/2020, CHECK ENGINE LIGHT CAME ON COMING TO A STOP AT A RED LIGHT.CAR RETURNED TO DEALER 1/20/2020. TOLD POSSIBLY FAULTY AFTERMARKET CATALYTIC CONVERTERS USED, ORDERING CATALYTIC CONVERTER FROM GM. WAITING FOR THAT TO TAKE PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296850January 3, 2020
VISIBILITY/WIPER
WHEN THE DRIVER SIDE WIPER IS IN MOTION THE ARM REACHES TOO FAR TO THE LEFT AND GET STUCK OR ARM CONNECTION UNDER THE WINDSHIELD THAT LOOK LIKE A BALL IN SOCKET DISLOCATES WHEN DRIVING IN THE RAIN. CAUSING POOR VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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