Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#11350195August 19, 2020
AIR BAGS
IN A FRONT IMPACT CRASH GOING 60 MPH THE CRUZE HIT A GUARDRAIL CABLE DESTROY THE FRONT OF CAR AND NO AIRBAGS WENT OFF.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11348871August 12, 2020
ENGINE
VEHICLE'S ENGINE HAS BEEN OVERHEATING SINCE THE DAY I GOT IT. ENGINE LEAKING OIL. I HAD THE TRANSMISSION, HEAD COVER GASKET, VALVE COVER AND WATER PUMP ALL REPAIRED. CHECK ENGINE LIGHT IS STILL ON AND NO MECHANIC CAN FIGURE OUT WHY. VEHICLE STILL OVERHEATS AND LEAKS OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341954July 28, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
TO WHOM THIS MAY CONCERN, THIS VEHICLE HAS ISSUES WITH STABILTRAK/TRACTION CONTROL. THIS VEHICLE HAS BEEN SERVICED ROUTINELY THROUGHOUT THE TIME I HAVE HAD IT. THIS VEHICLE WAS BROUGHT IN AT THE DEALERSHIP UPON RECEIVING THE LETTER FOR THE RECALL, I DO NOT THINK THIS WAS THOROUGHLY INSPECTED. IT WAS UNDER TEN MINUTES, THAT I WAS TOLD THE VEHICLE DIDN'T HAVE A PROBLEM. IN MY OPINION, THIS WAS TOTALLY INCORRECT. THE PROBLEM PERSISTED STILL TO THIS DAY. NOBODY REPORTED THIS PROBLEM, WHICH COULD BE A MAJOR SAFETY CONCERN FOR MY FAMILY AND I. THIS WILL BE THE FIRST INVESTIGATION INTO THIS MATTER. IF THE DEALERSHIP DID SAY THEY THOROUGHLY INSPECTED IT, WHY DIDN'T THEY REPORT THIS MATTER TO YOU, WHICH WOULD BE LANDERS MCCLARTY CHEVROLET, HUNTSVILLE AL. I HAVE DONE MAJOR RESEARCH AND THIS MATTER IS UNACCEPTABLE. THE DEALERSHIP WAS COMPLETELY IN THE WRONG. NONE OF THIS MATTER WAS HANDLED CORRECTLY, WHY DIDN'T I GET ANY DETAILS OR DOCUMENTATION. WHY WASN'T IT REPORTED?? I'M GONNA CONTINUE TO SEARCH FOR PAPERWORK, AND THE EXACT DATES WHICH I TOOK IT THERE. I WILL BE IN CONTACT WITH MY LAWYER, AND GET ANY PAPERWORK AND EVIDENCE REVIEWED. THE STABILTRAK LIGHT STAYS ON, AND CAUSED ME NOT TO GO INTO REVERSE. THE STEERING COMPLETELY WENT DOWN AND PARKING ASSIST, AS WELL AS TRACTION CONTROL IS ALWAYS ON. THIS HAS BEEN A COMPLETE DISASTER. I ASK YOU WITH COMPLETE SINCERITY, TO FOLLOW UP. MY FAMILY'S LIFE SHOULDN'T BE IN JEOPARDY BECAUSE OF AN IMPROPER INVESTIGATION. THIS DEALERSHIP WILL NEED TO TAKE FULL RESPONSIBLITY. I WILL UPLOAD AND PICTURES OR ATTACHMENTS THAT ARE NEEDED. KEEP IN MIND, THAT THESE ARE THE EXACT ISSUES THAT THIS VEHICLE WAS RECALLED FOR, THE SAME ENGINE WHICH IS THE 1.4 LITER TURBO, AND THE SAME MODEL THAT HAS BEEN RECALLED FOR THIS EXACT MALFUNCTION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337079July 1, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
THE 'AC OFF DUE TO HIGH ENGINE TEMP' WARNING KEEPS COMING ON, THE AC WON'T WORK AND THE TEMP GAUGE GOES BACK TO ZERO. WE HAVE HAD THE ENGINE COOLANT TEMP SENSOR REPLACED AND THE RADIATOR TEMP SENSOR REPLACED ALSO AND WE ARE STILL HAVING THIS ISSUE! ALONG WITH THE DASH AND POWER STEERING GOES OUT RANDOMLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330084June 22, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
ME AND MY BOYFRIEND WERE DRIVING IN CALCUTTA OHIO WE WENT TO PULL OUT OF A PARKING LOT TO GO TO MCDONALD'S AND WE LOOKED BOTH WAYS AND WE WERE CLEAR TO GO AND BY THE TIME WE HIT THE CENTER TURNING LANE AND STARTED TO TURN INTO MCDONALD'S AND A JEEP CAME FLYING OUT OF NO WHERE AND OUR VEHICLES COLLIDED CAUSING FRONT END DAMAGE. THE AIR BAGS FAILED TO DEPLOY IN THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11323086May 3, 2020
STEERING
STEERING WHEEL IS LOOSE AND MOVES SIDE TO SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322420April 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY VEHICLE WAS RECALLED FOR THE VALVE COVER GASKET WHICH MAY LEAK OIL AND DROP DOWN CAUSING A FIRE. I WAS TOLD BY THE DEALERSHIP THAT THIS WAS FIXED UPON TAKEN IT TO A MECHANIC BECAUSE THE OIL WAS DRIPPING DOWN CAUSING SMOKE AND THE PART THAT IT WAS DRIPPING ON WAS RED HOT WHICH WAS THE COIL WIRE. WAS IN FACT NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320017April 2, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING APPROXIMATELY 45 MPH, ATTEMPTING TO SLOW DOWN THE BRAKES BEGAN TO LOCK. THERE WAS SMOKE COMING FROM THE DASHBOARD OF THE VEHICLE. THE DRIVER PULLED OVER AND WAS ABLE TO STOP THE VEHICLE BY APPLYING EXCESSIVE PRESSURE TO THE BRAKE PEDAL. THE DRIVER AND THE PASSENGER OF THE VEHICLE WERE ABLE TO GET OUT OF THE VEHICLE BY KICKING THE DOORS TO FORCE THEM TO OPEN. ONCE THE PASSENGER WAS ABLE TO GET OUT OF THE VEHICLE THE PASSENGER SIDE OF THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THERE WERE NO INJURIES AND NO MEDICAL ATTENTION WAS NEEDED. THE CONTACT SPOKE WITH FORT DODGE FORD TOYOTA LINCOLN (2723 5TH AVE S, FORT DODGE, IA 50501 PHONE: (515) 576-7505) WHO INFORMED THE CONTACT OF A RECALL FOR THE BRAKES AND LOW OIL LEAKING CAUSING A FIRE. THE VEHICLE'S VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULICS) HOWEVER, THE VEHICLE WAS NEVER REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 188,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11317469March 11, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
THE CRUZE SPUTTERS OR HESITATES WHEN BRAKED OR IDLING, THE SERVICE TRACTION CONTROL, SERVICES STABILITRAK CAME ON ALONG WITH A FLASHING CHECK ENGINE LIGHT. I LOOSE POWER AND FEEL LIKE I'M NEEDING TO PRESS A LOT HARDER ON THE GAS TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316761March 7, 2020
FUEL/PROPULSION SYSTEM
EVERY TIME I PUT GAS IN MY CAR CHECK ENGINE LIGHT, CAR STALLS AND WONT START BACK UP. I PUT GAS IN AND EITHER LATER THAT DAY OR THE NEXT, I'M DRIVING AND IT STARTS TO STUTTER AND I IT'S HARD TO ACCELERATE. IT BEGINS TO SHAKE LIGHTLY AND THE IT SHUTS DOWN. IN THE PAST THREE MONTHS, I HAVE SPENT OVER $1500 TRYING TO DIAGNOSE AND FIX THE PROBLEM. I HAVE RUN OUT OF TOWS FROM MY INSURANCE AND AM NOW PAYING OUT OF POCKET. THERE SHOULD BE A RECALL ON THIS ISSUE, TOO MANY PEOPLE ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316555March 6, 2020
POWER TRAIN
FIRST TIME THE PROBLEM OCCURRED, I HAD JUST STARTED DRIVING AND MY CAR WOULD NOT SHIFT INTO THE NEXT GEAR, LEAVING ME DOING 20 MILES PER HOUR TO A SAFE PARKING SPOT. I WAS NO LONGER ABLE TO REVERSE. CHECK ENGINE LIGHT THEN CAME ON. FUSE CHANGED FOR INDICATOR LIGHT AND TRANSMISSION FLUID CHECKED(FLUIDS FINE). CAR BEGAN WORKING WITH NO EXPLANATION. SECOND INCIDENT WAS BACKING OUT OF MY DRIVEWAY, AFTER USING THE CAR WITHOUT INCIDENT EARLIER. WENT INTO REVERSE FINE. BACKED OUT, ONLY TO DISCOVER I COULD NOT GO FORWARD INTO DRIVE. DRIVE ACTED AS IF IN PARK. REVERSE WORKED. NEUTRAL WORKED AS IF IN REVERSE. HAD TO BACK INTO A SAFE PARKING SPACE ON THE STREET INSTEAD OF PULLING BACK INTO DRIVEWAY. ALMOST RAN OVER MY SON THAT WAS GOING TO PUSH MY CAR WHILE IN NEUTRAL, DUE TO THE FACT THAT ONCE THE CAR WAS IN NEUTRAL, IT WAS STILL REVERSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316057March 4, 2020
ENGINE
THE CAR OVERHEATS, THIS IS THE 2ND TIME REPLACING THE MOTOR. THE FIRST TIME I REPLACED THE MOTOR, IT WAS NOT THE ORIGINAL MOTOR. I BOUGHT THE CAR USED. THE PREVIOUS OWNER REPLACED THE MOTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308404February 11, 2020
ENGINE
THERE IS A BAD OIL LEAK ON THE CAR THAT I WASN'T INFORMED OF AND THE OIL PLUG HAS BEEN STRIPPED OUT AND THERE IS OIL ALL UNDER THE MOTOR AND YOU CAN SMELL IT WHEN PARKED AND IT'S STARTING TO COME THROUGH THE VENTS ON THE INSIDE OF THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307853February 8, 2020
ENGINE, POWER TRAIN, STEERING
IT LEAKS MOTOR OIL EVERYTIME IT GETS CHANGED,THERES ALWAYS A HUGE PILE OF OIL ON THE GROUND, I CAN ALSO MOVE THE GEAR SHIFT WITHOUT NEEDING TO PRESS THE BRAKE PEDAL . OVERALL ITS BEEN A HASSEL TO DEAL WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307501February 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WE PURCHASED A 2011 CHEVY CRUZ WITH LESS THAN 100K MILES. IN THE 2 YEARS WE'VE HAD IT WE'VE REPLACED THE TRANSMISSION, OIL COOLER, AND ALL THE HOSES. THE FURTHEST WE'VE DRIVEN IT IS 400MILES IN A TRIP. WE HAVEN'T TAKEN IT UP MOUNTAINS, AND WE KEEP UP WITH MAINTENANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306307January 31, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT 45 MPH, WHEN THE SHE SAW SMOKE EXITING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND WHEN INSPECTING UNDER THE HOOD SHE SAW OIL LEAKING FORM THE ENGINE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND INFORMED NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT SHE HAD EXPERIENCED THE SAME FAILURE 2 ADDITIONAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11302137January 26, 2020
UNKNOWN OR OTHER
CAR HAS CONSTANTLY BEEN SLOW IN SHIFTING GEARS WHEN IN AUTOMATIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297379January 6, 2020
POWER TRAIN
WHEN SLOWING TO A STOP FROM 2ND GEAR, THE CAR SHIFTS HARD AND JERKS BACK WHEN SHIFTING DOWN INTO FIRST GEAR. OFTEN TIMES, WHEN ACCELERATING FROM A STOP, THE CAR DOESN'T ACTUALLY GET POWER; THE RPMS JUMP TO ABOUT 6000 AND THE CAR DOESN'T MOVE. WHILE DRIVING, IT FEELS LIKE TENSION AGAINST THE GAS PEDAL WHILE THE CAR FEELS LIKE IT'S DRAGGING BACK AND BOGGING DOWN (THE RPMS DON'T INDICATE BOGGING, BUT THAT'S WHAT IT FEELS LIKE). WHEN IT FINALLY CATCHES A GEAR, IT JERKS BACKWARDS AND ALMOST FEELS LIKE IT'S GOING TO STALL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296965January 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
THE TRANSMISSION OF THE CAR IS NOT WORKING PROPERLY. IT JUMPS EVERY TIME I PRESS THE GAS PEDAL AND JUMPS WHEN THE CAR IS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292525January 2, 2020
ENGINE, EXTERIOR LIGHTING
MY LIGHTING HAS BEEN MESSED UP SINCE I BOUGHT THE CAR. ALL MY LIGHTS RANDOMLY DIM, MY BREAK LIGHTS FLICKER LIKE THERE IS AN ELECTRICAL PROBLEM. MY TURBO HAS SOMETHING WRONG WITH IT, BUT NO CODES. THE CAR DOESN'T ACCELERATE LIKE IT'S SUPPOSED TO. ALL THIS OCCURS WHEN MOVING. BREAKS OBVIOUSLY WHENEVER HIT THE BREAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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