Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10468080July 28, 2012
SERVICE BRAKES
COLD START AND BACK UP OR GOING FORWARD, BRAKE LOCKS AND CAR JUST ROLLS. TOOK IT TO THE DEALER (HUFFINES CHEVROLET IN PLANO TEXAS) AND DEALER SAID THEY WOULD HAVE IT READY IN TWO DAYS. AFTER A WEEK WITHOUT THE CAR, THE SERVICE ADVISOR EXPLAIN THE PART WAS NOT AVAILABLE ANYWHERE AND THE FACTORY WOULD NOT PUSH OUT MORE OF THE BRAKE VACUUM PARTS UNTIL OCTOBER. IN THE MEANTIME, MY CAR WITH 19K IS SITTING UNDER THE HOT TEXAS SUN AT THE DEALER (MOST LIKELY RUINING ITS LEATHER INTERIOR) AND THE DEALER HAS NO OTHER INFORMATION AND THEY "WISH THEY COULD DO MORE." I WOULD NOT RECOMMEND ANYONE TO BUY A CHEVY CRUZE UNTIL THIS PROBLEM IS CLEAR. THE DEALER ALSO SAID THEY HAVE NOT HEARD ABOUT THIS EVER BEFORE AND LOOKING IN THIS WEBSITE THERE ARE FOUR MORE CASES. NOT TRUTHFUL! GMC NEEDS TO RESOLVE OR RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467863July 26, 2012
ENGINE AND ENGINE COOLING
VEHICLE MAKE / MODEL: MODEL YEAR(S): CHEVROLET / CRUZE 2011-2012 MANUFACTURER: GENERAL MOTORS LLCMFR'S REPORT DATE: JUNE 21, 2012 NHTSA CAMPAIGN ID NUMBER: 12V288000NHTSA ACTION NUMBER: PE12010 COMPONENT: ENGINE AND ENGINE COOLING POTENTIAL NUMBER OF UNITS AFFECTED: 413,148 I AM VERY DISAPPOINTED IN THE FIX FOR THIS ISSUE. THEY HAVE COMPLETELY REMOVED THE WHOLE CENTER SECTION OF THIS SHIELD SO NOW MY ENGINE IS EXPOSED TO ROAD SPRAY. THIS WAS A SELLING POINT ON THIS VEHICLE AND I FEEL WE HAVE BEEN CHEATED OUT OF THIS FEATURE. THEY SHOULD HAVE OFFERED TO REPLACE IT WITH A NON COMBUSTIBLE UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466438July 18, 2012
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). IMMEDIATELY AFTER THE REPAIR, THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN SHE NOTICED HESITATION WHILE ATTEMPTING TO ACCELERATE. THE VEHICLE FELT SLUGGISH. THE CONTACT WAS DISSATISFIED WITH THE REPAIR PERFORMED UNDER THE RECALL BECAUSE THE AREA WHERE THE SHIELD WAS REMOVED WOULD BE ACCESSIBLE TO CORROSION. THE VEHICLE WAS NOT REPAIRED ADDITIONALLY. THE APPROXIMATE FAILURE MILEAGE WAS 2,422.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466309July 17, 2012
ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE MONITOR SYSTEM GIVES WARNING THAT IT NEEDS SERVICE, HAVE BEEN TO DEALERSHIP TWICE IN THE PAST TWO DAYS FOR SAME PROBLEM AND NOW MUST GO AGAIN BECAUSE WARNING LIGHT IS BACK ON TO SERVICE TIRE MONITOR SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465783July 16, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS TRAVELING 30 MPH WHEN THE VEHICLE JERKED WHILE CHANGING FROM FIRST TO SECOND GEAR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 760 AND THE CURRENT MILEAGE WAS 1,300. UPDATED 8/23/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465139July 10, 2012
SERVICE BRAKES
WHEN PUTTING CAR INTO REVERSE ON LEVEL GROUND TO BACK UP, BRAKES DO NOT WORK PROPERLY AND HARDLY STOPS CAR, VERY UNNERVING. DEALER COULD NOT FIND THE PROBLEM, HAPPENS RANDOMLY. HAVE HAD THIS OCCUR SEVERAL TIMES NOW. HAVE 18K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464050July 3, 2012
ENGINE
HAVE COOLANT ODOR INSIDE VEHICLE. DEALER TESTED 3 TIMES, BUT CLAIMS THEY CAN'T DUPLICATE THE PROBLEM. SMELL IS VERY BAD IN COLDER MONTHS. WINDOW FOGS. HAVE TO DRIVE WITH WINDOWS OPEN SOMEWHAT IN WINTER CONDITIONS. CHEVY NOW HAS A BULLETIN. BEEN TRYING TO WORK THROUGH GM REGIONAL - THEY ARE IGNORING ME. MANY OTHER CRUZE OWNERS HAVE SAME COMPLAINT/PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464104July 3, 2012
ENGINE
THE RECALL FIX FOR THE CHEVROLET CRUZE WAS PERFORMED ON MY CAR. THE FIX WAS TO CUT THE ENGINE, OR UNDER THE ENGINE AREA, SKID PLATE EXPOSING THIS AREA. I BELIEVE THIS TO BE A SAFETY ISSUE THAT COULD RESULT IN FURTHER DAMAGE TO THE CAR, ENGINE, EXHAUST, OIL PAN AND OTHER COMPONENTS THAT ARE NOW EXPOSED. THE IS A SAFETY CONCERN BECAUSE DURING THE ACT OF DRIVING THIS VEHICLE, IT MAY BE EXPOSED TO ROAD CONDITIONS, FOREIGN OBJECTS, OR OTHER MISCELLANEOUS ENVIRONMENTAL FACTORS THAT WILL AFFECT THE PERFORMANCE AND OVERALL SAFE HANDLING OF THIS VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464003July 2, 2012
SERVICE BRAKES
LOSS OF BRAKING WHEN BACKING UP FROM A PARKING SPACE. THIS HAS OCCURED TWICE 6/25/2012 AND 7/2/2012. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461888June 15, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SEAL THAT HELD THE DRIVE AXLE IN THE TRANSMISSION WAS FAULTY, CAUSING TRANSMISSION FLUID TO LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY WOULD HAVE TO REPLACE THE SEAL THAT HELD THE DRIVE AXLE BUT THEY DID NOT HAVE THE PARTS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 342.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460606June 4, 2012
TIRES, SERVICE BRAKES, SUSPENSION, STRUCTURE:BODY
I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND CHECKING ON IT. I CALLED THEM EACH MONTH SINCE. EACH TIME THEY ASSURED ME IT WOULD NOT AFFECT MY VEHICLE AT ALL AND THAT IT WOULD BE FINE. OBVIOUSLY, A STRUT IS A PART OF THE CAR, IT MUST BE NEEDED TO FUNCTION OR IT WOULD NOT BE ON THERE. I HAVE NO IDEA HOW THIS IS AFFECTING MY VEHICLE INCLUDING MY TIRE WEAR, BRAKES, AND OVERALL STRUCTURE OF THE VEHICLE. THERE HAS STILL BEEN NO RECALL ISSUED AND THE PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459585May 24, 2012
ENGINE, ELECTRICAL SYSTEM
I WAS DRIVING HOME AND OUT OF NOWHERE MY 2012 CHEVY CRUZE DINGS AND SAYS "ENGINE OVERHEATING A/C TURNED OFF," I WAS VERY SURPRISED BUT KEPT DRIVING AND LITERALLY ONE MINUTE LATER THE CAR DINGS AGAIN. THERE IS A DIFFERENT MESSAGE THAT SAYS "IDLE ENGINE OVERHEATING," AT THIS POINT I AM VERY WORRIED AND I PULL OVER AND CALL THE CHEVY DEALERSHIP THAT I BOUGHT THE CAR FROM AND EXPLAIN WHAT HAS OCCURRED. I WAS ADVISED TO BRING THE CAR INTO THE SERVICE DEPARTMENT. SO, I START THE CAR UP AND BEGIN THE DRIVE OVER TO THE DEALERSHIP THAT IS ABOUT 15 MINUTES AWAY BECAUSE OF TRAFFIC. NOT THREE MINUTES INTO THE DRIVE I GET THE SAME MESSAGE "IDLE ENGINE OVERHEATING," I'M VERY NERVOUS BUT KEEP GOING AND ABOUT TWO MINUTES LATER I GET A NEW MESSAGE "SHUT ENGINE OFF ENGINE OVERHEATING." I CALL THE DEALERSHIP AND THEY TELL ME THAT I AM CLOSE ENOUGH THAT I SHOULD JUST CONTINUE AND DRIVE TO THE DEALERSHIP. I GET ABOUT 200 YARDS FROM THE ENTRANCE OF THE DEALERSHIP AND MY ENGINE STARTS SMOKING. I HAVE HAD THIS CAR FOR LESS THAN SEVEN MONTHS AND I BASICALLY ONLY USE IT TO DRIVE TO WORK AND SCHOOL. I TAKE VERY GOOD CARE OF MY VEHICLES, I GET THE OIL CHANGED EVERY 4,000-5,000 MILES, IN FACT I GOT AN OIL CHANGE LESS THAN A WEEK AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459266May 22, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER SHIFTING THE VEHICLE INTO REVERSE, THE BRAKES BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VACUUM PUMP WAS REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458251May 13, 2012
ENGINE, STEERING
THIS VEHICLE WAS PURCHASED DECEMBER 2010 AND SINCE THE PURCHASE ALL THE ISSUES THAT 2012 CHEVY CRUZE HAS BEEN SUBJECTED TO REGARDING RECALLS WE HAVE SUFFERED THEM. THIS COMPLAINT IS FILED DUE TO THE FACT THAT, ALTHOUGH THE CAR IS UNDER WARRANTY, GM AND THE DEALERSHIP REFUSES TO HONOR THE WARRANTY, FOR THE REPAIR OF THE FLY WHEEL BOLTS. THESE BOLTS ARE INTERNAL AND ARE CURRENTLY LOOSE AND WHILE DRIVING THE VEHICLE, THE VEHICLE DOES NOT ACCELERATE AND THEN SUDDENLY STOPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458032May 10, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE TRAVELING 45 MPH THE CONTACT NOTICED FLAMES COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING OF A PROBLEM. THE FIRE DEPARTMENT WAS CALLED TO EXSTINGUSIH THE FIRE AND NO ONE WAS INJURED. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 17,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10458039May 10, 2012
AIR BAGS, SEAT BELTS
I WAS INVOLVED IN A COLLISION ON MAY 5, 2012 IN WHICH I COLLIDED INTO THE SIDE OF ANOTHER VEHICLE WITH THE FRONT END OF MY CAR. MY CAR IS BRAND NEW, LESS THAN A MONTH OLD HOWEVER, THE SEAT BELTS DID NOT HOLD AND THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. I WAS TRAVELING AT APPROXIMATELY 30-35 MPH AT THE TIME OF THE CRASH. THE COLLISION WAS BAD ENOUGH THAT MY CAR WAS NO LONGER DRIVABLE AFTER THE COLLISION. I JUST BOUGHT THIS CAR WHICH IS A 2012 CHEVROLET CRUZE AND AM NOW AFRAID TO KEEP IT NOT KNOWING WHY THE SAFETY EQUIPMENT DIDN'T WORK. ALSO, I HAD ACTIVATED MY "ON STAR" SERVICE BUT THAT DIDN'T WORK EITHER. I WOULD LIKE FOR SOMEONE TO INSPECT MY CAR BEFORE THE REPAIRS ARE STARTED. PLEASE LET ME KNOW WHERE TO GO FROM HERE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10457459May 4, 2012
STEERING, TIRES
WHEN ENTERING A CURVE VEHICLE SHAKES AFTER ABOUT A HOUR OF DRIVING DEALER COULD NOT DUPLICATE SO I TOOK IT TO A FRIEND OF MINE WHO IS A RACE CAR MECHANIC FOR 30 YEARS AND HE SHOWED ME THE ISSUE THE TIRES THEY PUT ON THE CHEVY CRUZE THE 215-60-16 FIRESTONE FR710 IS A S SPEED RATED TIRE THIS SHOULD BE A T OR A H SPEED RATED THE CRUZE WILL EXCEED THE 112MPH THE TIRES ARE RATED FOR AND THIS COULD CAUSE THEM TO BUST I ACTUALLY HAD ONE POP OFF THE RIM AND DEFLATE THIS LOW GRADE OF TIRE IS NOT MADE FOR CURVY ROADS WHICH IS WHAT IS CAUSING THE BUMPING PEOPLE ARE EXPERIENCING DURING CORNERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456651April 27, 2012
EQUIPMENT ADAPTIVE/MOBILITY
THE FLOOR MATS DO NOT STAY IN PLACE AND SLIDE UP UNDER THE PEDALS. THERE ARE RETAINING PINS, BUT THESE DO NOT WORK DUE TO POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456727April 27, 2012
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
BACK IN JANUARY 2012, I BOUGHT A CHEVY CRUZE 2012 WITH AUTOMATIC TRANSMISSION. AFTER TWO MONTH USING THIS VEHICLE, I FOUND OUT IT HAS A PROBLEM WHILE DRIVING UP/DOWN HILL. DRIVING UPHILL, ONCE I PUT THE TRANSMISSION INTO DRIVE AND RELEASE THE BRAKE PEDAL THIS CAR ROLLS BACK AND THE ENGINE CUT OFF. DRIVING DOWNHILL, ONCE I PUT THE TRANSMISSION INTO REAR AND RELEASE THE BRAKE PEDAL THIS CAR GOES DOWN AND THE ENGINE CUT OFF. I WENT TO A CHEVROLET DEALER, THEY TESTED MY CAR AND ANOTHER 2012 CRUZE FROM THEIR INVENTORY AND BOTH CARS DID THE SAME AS I DESCRIBE ABOVE. HOWEVER, THEY TOLD ME THE CAR IS PERFORMING AS DESIGNED AND NO PROBLEMS FOUND AT THIS TIME. THEN, I CONTACTED GM, GM CONTACTED ITS DEALER, AND THREE DAYS LATER GM CALLED ME BACK TELLING ME THE SAME 'NO PROBLEMS FOUND'. SO, I REQUESTED A LETTER WHERE GM TELLS ME THAT ANYTHING WAS WRONG AND THEY WILL COVER ANY FUTURE ISSUES WITH THE AUTOMATIC TRANSMISSION BUT GM TOLD ME THAT THEY CANNOT PROVIDE ME ANY DOCUMENT. AS A CUSTOMER, I WOULD LIKE TO REQUEST AN INVESTIGATION BECAUSE IN MY OPINION THOSE ISSUES ARE DESIGN DEFECTS. THANK YOU IN ADVANCE FOR YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456130April 23, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM A STOP. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED NUMEROUS TRANSMISSION FAILURES IN WHICH THE VEHICLE HESITATED TO CHANGE GEARS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PERFORMING TO SPECIFICATIONS. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100. UPDATED 07/06/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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