Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10502365March 11, 2013
ENGINE AND ENGINE COOLING
COOLANT SMELL IN CABIN. MANY OTHER CRUZE OWNERS NOTICING SAME THING. GM HAS YET TO CORRECT THE ISSUE. ONLY HAPPENS ONCE CAR IS AT OPERATING TEMPERATURE. DEALERSHIPS WON'T FIX IT OR DON'T KNOW HOW AND CHEVY REFUSES TO EVEN DIAGNOSE MY CAR AS IT'S OUTSIDE OF THE 36,000 BUMPER TO BUMPER COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501402March 5, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATER BLOWS AIR AT 215 DEGREES CAUSING THE HEATER VENTS TO BECOME VERY HOT, AND UNTOUCHABLE. THE OWNER IS UNABLE TO USE THE HEATER FULLY BECAUSE IT IS LIKE BEING IN A SAUNA. GM KNOWS ABOUT THE PROBLEM, BUT HAS NO RESOLUTION BECAUSE THE ISSUE IS A DESIGN ISSUE. THE OWNER IS PROCEEDING WITH THE LEMON LAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500943March 1, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER A SEVERE HAIL STORM, THERE WERE LARGE DENTS IN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE HAIL STORM CAUSED $7,000 WORTH OF DAMAGE TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY OF THE STEEL IF HE WERE TO BE INVOLVED IN A CRASH. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE CURRENT MILEAGE WAS APPROXIMATELY 19,000. UPDATED 05/08/13*LJ THE CONSUMER STATED A VEHICE PARKED NEXT TO THE THIS ONE HAD MINIMAL HAIL DAMAGE. AAA MADE 3 VISITS IN ORDER TO REPAIR THE DAMAGE. UPDATED 06/04/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499984February 25, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
CRUZE HAS A COOLANT SMELL BOTH INSIDE AND OUTSIDE OF THE CAR. APPARENTLY THIS IS AN EXTREMELY COMMON ISSUE WITH THE CRUZE VEHICLES. GM HAS YET TO FIX THE ISSUE WITH THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500381February 22, 2013
ENGINE AND ENGINE COOLING
2012 CHEVY CRUZE. CONSUMER WRITES IN REGARDS TO A DISTINCTIVE BURNING ODOR COMING FROM UNDER THE VEHICLE. *SMD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE BURNING ODOR. FROM THE FIRST DAY OF PURCHASE, THE CONSUMER NOTICED A BURNING SMELL COMING FROM OUTSIDE OF THE VEHICLE. THE SMELL BECAME PROGRESSIVELY STRONGER AND STRONGER. THE FURTHER THE VEHICLE WAS DRIVEN, THE STRONGER THE BURNING ODOR BECAME. THE CONSUMER HAS SINCE TRADED THE VEHICLE, FOR A DIFFERENT YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499552February 21, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THERE WAS A SOUR ODOR BEING EMITTED INSIDE THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THERE WAS ANTIFREEZE, WATER AND MOLD UNDER THE ALL-WEATHER FLOOR MATS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS DETERMINED THAT A PLUG HAD NOT BEEN REMOVED IN THE LINE, CAUSING THE LEAK INSIDE THE VEHICLE. THE DEALER REPLACED THE CARPET AND THE FIREWALL INSULATOR PAD HOWEVER, THE MOLD REMAINED. IN ADDITION, THE CONTACT STATED THAT DUE TO THE PROLONGED LEAK AND THE EXTENSIVE MOLD THAT ACCUMULATED IN THE VEHICLE, IT WAS A POSSIBILITY THAT THE CONTACT HAD DEVELOPED LEGIONNAIRES DISEASE. IT WAS LATER DETERMINED THAT THE CONTACT HAD INHALED LARGE AMOUNTS OF ETHYLENE GLYCOL AND SUFFERED MAJOR RESPIRATORY ILLNESS. THE MANUFACTURER WAS CONTACTED AND OFFERED TO PURCHASE THE VEHICLE BACK FROM THE CONTACT AT THE ORIGINAL PRICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10497875February 12, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE INSIDE OF THE VEHICLE SMELLED LIKE BURNING PLASTIC AND THE WINDOWS ON THE VEHICLE FOGGED UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES BEFORE THEY WERE ABLE TO DETERMINE THAT THE HEATING CORE CAUSED THE FOG. THE HEATING COIL WAS REPLACED BUT THE CONTACT STATED THAT THE VEHICLE THEN SMELLED OF BURNING COOLANT AND PLASTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS 25,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496718February 7, 2013
ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIRS WERE COMPLETED, THE CONTACT NOTICED THAT THE POWER STEERING HARNESS HAD BEEN CHEWED AND FELT THAT THE ENGINE WAS NO LONGER PROTECTED SINCE THE ENGINE COVER WAS REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,535. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495213January 30, 2013
STEERING
DRIVING IN STRAIGHT LINE DOWN HIGHWAY @ +/-50 MPH THE CAR BEGINS TO DRIFT, AS YOU STEER TO CORRECT BACK, THE STEERING WHEEL HAS A FEEL LIKE ITS STUCK OR LOCKED AND GIVES THE FEEL LIKE YOU HAVE TO FORCE IT BACK TO RELEASE IT. ALMOST FEELS LIKE A DEAD SPOT IN THE STEERING FOR LACK OF A BETTER TERM. I STATED TO NOTICE IT OFF AND ON FAINTLY SINCE MAYBE AROUND XMAS AND IT HAS SEEMINGLY BEEN GETTING WORSE AND WORSE HAPPENING MORE OFTEN AND MORE NOTICEABLE. JUST YESTERDAY I EVEN NOTICED FOR THE FIRST TIME THE SAME FEELING WHILE JUST SITTING STOPPED AT A RED LIGHT. GAVE THE STEERING WHEEL A LITTLE BACK AND FORTH MOTION AND IT REPLICATED THE SAME STUCK FEELING / DEAD STOP IN THE STEERING. JUST DID A LITTLE BIT OF CHECKING ONLINE AND SEE THAT I AM NOT THE ONLY PERSON EXPERIENCING THIS SAME THING SO I KNOW THAT IM NOT GOING CRAZY. HERE IS A LINK I FOUND OF OTHERS EXPERIENCING THE SAME PROBLEM... HTTP://WWW.CRUZETALK.COM/FORUM/25-SERVICE-ISSUES/9245-ODD-STEERING-2012-CRUZE-ANYONE-ELSE-PROBLEM.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494835January 27, 2013
ENGINE
COOLANT SMELL IN CAB, HVAC INTAKE DUCT MOUNTED LESS THAN 6INCHES FROM COOLANT SURGE TANK VENT. IN COLD WEATHER IT SMELL SEEMS WORSE. LOVE THE CAR BUT THIS SHOULD NOT BE HAPPENING WITH A 2012 CAR, WITHIN MINUTES OF STARTING TO BREATH THIS POISON I GET CRAMPS IN MY SINUSES & START TO GET A MILD HEADACHE. READING ONLINE SEEMS GMS CURRENT FIX TO QUIET THE ISSUE BY BUYING BACK CUSTOMERS CARS, THAT LEAVES THE REST OF US CRUZE OWNERS BREATHING FUMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494828January 26, 2013
ENGINE
ANTIFREEZE FUMES ORIGINATE IN THE ENGINE COMPARTMENT AND LEAK INTO THE PASSENGER COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494831January 26, 2013
STEERING
STEERING HAS INTERMITTENT ISSUE. WHILE DRIVING AT INTERSTATE SPEEDS IT FEELS AS THOUGH THE WHEEL GETS CAUGHT IN A NOTCH. BESIDES THAT WHEN THIS IS OCCURRING THE ELECTRIC STEERING GETS TWITCHY, AND PULLS 1/8-1/4IN TO THE RIGHT EVERY 10SECONDS OR SO. THE PROBLEM WENT AWAY, BUT HAVE READ OTHERS ONLINE WITH SIMILAR ISSUES. TOOK MY CAR TO DEALER & THEY COULD FIND NOTHING WRONG. HAS NOT OCCURRED SINCE. AT 12,000MILES MONTHS BEFORE THIS I STARTED MY CAR & HAD THE SERVICE POWER STEERING MESSAGE ON THE DRIVERS INFORMATION CENTER ON DASH. TOOK IN AT THAT POINT & WAS TOLD THERE WAS NO STORED CODES & NO ISSUES FOUND. I AM REPORTING THIS AS IT COULD CAUSE SOMEONE TO GET IN AN ACCIDENT AT INTERSTATE SPEEDS. PASSING A SEMI THE CAR KEPT TWITCHING/PULLING THE 1/8-1/4IN TOWARD THE SEMIS LANE EVERY 10SECONDS. PLEASE MAKE GM FIX THIS OBVIOUS SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493827January 22, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD SQUEAKING NOISE WAS EMITTED FROM THE VEHICLE WHEN ENGAGING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME PROBLEM. THE TECHNICIAN DUPLICATED THE PROBLEM HOWEVER, HE WAS UNABLE TO PROVIDE A REMEDY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND INFORMED THE CONTACT THAT THERE WAS NOT A SAFETY ISSUE REGARDING THE BRAKES. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492294January 11, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE .THE CONTACT STATED THAT WHENEVER THE BRAKES WERE ENGAGED THE REAR WHEELS EMITTED A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE BUT WAS UNABLE TO PROVIDE A REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491936January 9, 2013
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
THIS CAR WOULD SUDDENLY AND WITHOUT WARNING SURGE/LUNGE FORWARD CREATING A SAFETY HAZARD TO ALL INCLUDING OTHER DRIVERS. I HAVE HAD IT BACK TO THE DEALER TWICE AND THEY HAVE CONFIRMED AND DUPLICATED MY OBSERVATIONS AND CONCERNS HOWEVER,AT FIRST THEY THOUGHT IT WAS ELECTRONIC AND THEN DECIDED TO REBUILD THE TRANSMISSION AFTER THEY FOUND METAL FRAGMENTS WITHIN THIS SEALED COMPONENT. THIS IS A BRAND NEW CAR SO WHY WOULD THEY NOT REPLACE THE CAR,GIVE BACK MY MONEY OR AT THE VERY LEAST REPLACE THE TRANSMISSION RATHER THAN REPAIR IT? THE CAR HAS NOW BEEN IN THE SHOP FOR 18 OF THE 40 SOMETHING DAYS THAT I HAVE OWNED IT AND ITS STILL THERE TODAY. I AM NOT CONVINCED THAT THE TRANSMISSION IS THE REAL PROBLEM AND I'M SKEPTICAL THAT GM TRULY KNOWS WHAT THE ISSUE IS. I WOULD BE INTERESTED TO KNOW IF OTHER CRUZE OWNERS ARE ALSO EXPERIENCING THIS SAFETY ISSUE? I AM ALSO DISAPPOINTED THAT GM DOESN'T SIMPLY RETURN THE FEW DOLLARS I HAVE INVESTED AND LET THIS CAR FLY OFF INTO THE SUNSET. I HAVE BEEN A CONSISTANT GM BUYER FOR MANY MANY YEARS AND THIS PARTICULAR SITUATION HAS LEFT A BAD TASTE IN MY MOUTH TO SAY THE LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490996January 4, 2013
STEERING
UP TO THIS POINT HIGH PRAISE FOR THE CRUZE IN GENERAL BUT I RECENTLY NOTICED MY 2012 CHEVY CRUZE ECO HAS BEGUN TO HAVE STEERING ISSUES. THIS BEGAN AT AROUND 16000 MILES AND BEGAN SOMETIME AFTER THE OIL PAN RECALL WORK WAS DONE AT THE DEALER . (BUT APPROXIMATELY 6000 MILES AFTER THAT SO I CAN'T DEFINITELY ATTRIBUTE IT TO THAT). TIRE ROTATION WAS RECENTLY PERFORMED AT THE DEALER AS WELL. THE CAR HAS A SLIGHT PULL IN ONE DIRECTION AND WHEN THE STEERING IS CORRECTED THERE IS A PERCEPTIBLE "JERK" TO THE OTHER DIRECTION. SIMILAR TO A STEERING WHEEL POSITION SENSOR SYMPTOM I HAD ON AN OLDER VEHICLE. FEELS LIKE THE POWER STEERING "SKIPS" OR HAS A DEAD SPOT. L LOOKED THIS UP BEFORE TAKING IT TO THE DEALER AND SAW MANY OTHERS HAD A SIMILAR ISSUE SO I THOUGHT I'D FILE A COMMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491013January 4, 2013
STEERING
THE CAR SUDDENLY DEVELOPED A STEERING PROBLEM. WHILE DRIVING STRAIGHT IT WILL START TO WANDER, WHEN I GO TO MAKE A SMALL CORRECTION TO REMAIN GOING STRAIGHT THE STEERING IS NOT IMMEDIATELY RESPONSIVE. THE STEERING WHEEL SKIPS BEFORE IT STARTS TO MAKE THE CORRECTION WHICH THEN MAKE THE CAR SLIGHTLY JERK TO ONE DIRECTION OR THE OTHER. IT IS LIKE THE STEERING DOES NOT RESPOND AT FIRST, THIS IS ONLY WHILE I AM DRIVING STRAIGHT. IT SEEMS MORE NOTICEABLE BETWEEN 40-60 MPH. I TOOK IT TO THE DEALER WHO SAID THEY COULD NOT FIND ANY THING AND IT IS NORMAL. THIS IS NOT NORMAL IT NEVER DID IT UNTIL A MONTH AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489592December 24, 2012
STEERING
WHILE DRIVING ON THE INTERSTATE THE STEERING STICKS. THIS IS A SAFETY PROBLEM SINCE YOU HAVE TO OVERCORRECT WHEN IT RELEASES. THIS HAPPENS AROUND 60-70 MPH. THE CAR ONLY HAS 4000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489447December 21, 2012
STEERING
I NOTICED RECENTLY THE CAR HAS STEERING ISSUES THAT WERE NOT THERE BEFORE. BASICALLY THE CAR STARTS TO DRIFT, IT WILL START TO PULL IN ONE DIRECTION AND WHEN I CORRECT IT ITS LIKE IT JERKS TO THE OTHER DIRECTION. IT'S NOT A VIOLENT JERK BUT VERY NOTICEABLE. ALMOST FEELS LIKE IT STICKS IN A CERTAIN SPOT. THAT'S REALLY THE BEST I CAN EXPLAIN IT BUT IT WAS NOTICEABLE RIGHT AWAY. I HAVE AN APPOINTMENT TODAY TO GET IT LOOKED AT. I HOPE THEY CAN FIGURE IT OUT. I LOVE THE CAR BUT IT FEELS UNSAFE RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489000December 17, 2012
TIRES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE EQUIPPED WITH FIRESTONE TIRES, SIZE: P215/60R16, LINE: FR710. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED BUBBLES ON THE SIDEWALL OF ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE CONTACT NEEDED TO REPLACE BOTH FRONT TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE OF THE VEHICLE AND THE TIRE WAS 7,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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