Chevrolet Cruze Complaints (2018)

109 consumer complaints on file.

#11366764October 27, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE UNEXPECTEDLY STALLED WHEN BRAKING FOR NEIGHBORHOOD STOP SIGN. LOST POWER STEERING AND ENGINE POWER BUT DID NOT LOSE POWER TO GAUGES OR ACCESSORIES. NO CHECK ENGINE LIGHT OR OTHER WARNING LIGHTS OR MESSAGES ON DASH. PUT CAR IN PARK AND RESTARTED ENGINE. NORMAL START. TURNED ONTO MAJOR CITY STREET AND DROVE HALF MILE. STARTED BRAKING FOR TRAFFIC LIGHT BUT DIDN'T COME TO FULL STOP BECAUSE LIGHT TURNED GREEN. ENGINE STALLED AGAIN. SAME EXACT THING AND AGAIN NO WARNING LIGHTS ON DASH. FELT LIKE A SITTING DUCK AND VERY SCARED OF GETTING REAR-ENDED. LUCKILY NO ONE WAS BEHIND ME. TURNED ON EMERGENCY FLASHERS, PUT IN PARK, AND RESTARTED ENGINE. AGAIN STARTED NORMALLY. REMAINED IN RIGHT LANE AND WAS VERY FORTUNATE THAT I WORKED JUST DOWN THE STREET AND DIDN'T HAVE TO MAKE ANY ADDITIONAL STOPS ALONG THE WAY. PARKED CAR AND REFUSED TO DRIVE IT HOME THAT NIGHT BECAUSE I FELT THE VEHICLE WAS UNSAFE TO DRIVE. HAD CAR TOWED TO DEALERSHIP THE NEXT MORNING. WHEN I TRIED TO START VEHICLE TO MOVE IT INTO A TOWING POSITION, THE ENGINE TRIED TO START BUT STALLED WITHIN A FEW SECONDS. OCCURRED 4 TIMES IN A ROW. STILL NO WARNING LIGHTS ON DASH. UNABLE TO ACCOMPANY TOW COMPANY TO DEALERSHIP DUE TO COVID RESTRICTIONS, BUT CALLED DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED. THEY DIAGNOSED IT AS A FAILED FUEL PUMP. THEY STILL HAVE THE CAR (4 BUSINESS DAYS LATER). THE CAR ONLY HAS 37,000 MILES ON IT (VERY LOW MILEAGE TO HAVE A FAILED FUEL PUMP). I NEVER LET IT GO BELOW 25% FULL TANK. IT'S A DIESEL, SO I CAN'T CONTROL FUEL QUALITY. THIS IS THE THIRD TIME I'VE HAD A FUEL SYSTEM ISSUE WITH THIS CAR IN THE TWO YEARS THAT I'VE OWNED IT (BOUGHT NEW) - VERY INCONVENIENT. OTHER TWO TIMES WERE ALSO FAILED FUEL PUMP OR FILTER, BUT WITH CORRESPONDING CHECK ENGINE LIGHTS AND/OR SYMPTOMS. THIS TIME WAS WITHOUT WARNING AND MADE ME FEEL VERY UNSAFE. I REALLY LOVE THIS CAR, BUT AM NOW SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365496October 21, 2020
POWER TRAIN
WHEN TURNING MY VEHICLE IT WOULD MAKE LOUD CREAKING NOISES. THIS PROGRESSED TO MAKING LOUD CREAKING NOISES WHILE GOING OVER BUMPS, THROUGH DIPS, AND TURNS. IT WOULD HAPPEN AT ANY SPEED, BUT ESPECIALLY WHILE GOING SLOWLY THROUGH PARKING LOTS.THIS GOT MUCH WORSE OVER A SHORT PERIOD OF TIME. THE ENTIRE REAR AXEL THEN HAD TO BE REPLCED OR IT WOULD HAVE FAILED, ESPECIALLY SINCE THE ISSUES WAS RAPIDLY GETTING WORSE. I HAD TO PAY OUT OF POCKET ALMOST $1,800. NOW, IT HAS ONLY BEEN 3 MONTHS AND THIS ISSUE IS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361086September 25, 2020
POWER TRAIN
AT 15,000 MILES MY MANUAL TRANSMISSION BEGAN MAKING NOISES AT HIGHER RPMS UNDER LOADS. VIBRATIONS WERE FELT AT THE CLUTCH PEDAL WHEN SHIFTING. VIBRATIONS FELT THROUGHOUT THE VEHICLE WHEN ACCELERATING AT HIGHER ENGINE LOADS. THIS WAS AT BOTH HIGHWAY AND CITY DRIVING. THE DEALERSHIP INVESTIGATED AND FOUND THE CLUTCH ASSEMBLY AND THE FLYWHEEL HAD SOME KIND OF DAMAGE. ALL PARTS WERE REPLACED UNDER WARRANTY INCLUDING THE SLAVE CYLINDER WHICH HAS A HISTORY OF FAILING. THE SLAVE CYLINDER ALREADY HAS SEVERAL SERVICE BULLETINS AGAINST IT. THE LIST OF PARTS REPLACED ARE THE CLUTCH DISC, THROWOUT BEARING, PRESSURE PLATE, PILOT BEARING, FLYWHEEL AND SLAVE CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361128September 25, 2020
POWER TRAIN
WITH ONLY 12,100 MILES ON THE VEHICLE, THE DUAL MASS FLYWHEEL AND CLUTCH SUDDENLY FAILED UPON A FALSE START AND THEN MADE THE VEHICLE UNSAFE TO DRIVE. REPAIRS REQUIRED A NEW FLYWHEEL AND A CLUTCH HYDRAULIC COMPONENT REPLACEMENT. THE FAILURE APPEARED TO HAPPEN QUICLY WITH THE FALSE START WHILE PARKED, BUT SUBSEQUENT DRIVING ON THE HIGHWAY THE CLUTCH WAS UNRELIABLE AND CAUSED AN UNSAFE CONDITION WHERE THE VEHICLE COULD STALL IN TRAFFIC. I WAS ABLE TO LIMP INTO THE DEALERSHIP FOR REPAIRS, BECAUSE IT WAS A SHORT DRIVE FROM WHERE THE FAILURE HAD OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360154September 21, 2020
SERVICE BRAKES, POWER TRAIN
WHEN DRIVING MY 2018 CHEVY CRUZE I HAD MULTIPLE INSTANCES WHERE THE CLUTCH PEDAL WOULD GO TO THE FLOOR AND NOT RELEASE, AND THE TRANSMISSION COULD NOT BE SHIFTED INTO GEAR. GENERAL MOTORS HAS A TECHNICAL SERVICE BULLETIN (TSB) ON THE ISSUE STATING THAT CONTAMINATION OF THE HYDRAULIC FLUID CAUSES THE ISSUE AND IT IS ONLY A WARRANTY REPLACEMENT FOR GASOLINE CARS (THE DIESEL MODELS ARE NOT COVERED BY THE WARRANTY IN THE TSB) IF THE CAR IS STILL WITHIN THE 5-YEAR, 60,000 MILE POWERTRAIN WARRANTY. THIS IS THE SAME ISSUE THAT AFFECTS OPEL/VAUXHALL ASTRA CARS IN THE UK AND EUROPE AS THEY SHARE THE SAME PARTS (OPEL/VAUXHALL USED TO BE OWNED BY GM AND USED THE SAME POWERTRAIN). THE SAFETY RECALL IN EUROPE CONSISTED OF REPLACING SEVERAL TRANSMISSION AND BRAKE SYSTEM COMPONENTS AS THE BRAKES SHARE THE SAME HYDRAULIC RESERVOIR AS THE CLUTCH. GM IS IGNORING THIS DANGEROUS PROBLEM IN THE USA AND REFUSING TO FIX THE ISSUE AS A PRODUCT RECALL. THEY HAVE IT AS A TSB THAT IS ONLY A WARRANTY REPAIR IF THE PROBLEM OCCURS BEFORE THE WARRANTY RUNS OUT ON THE AFFECTED CARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351090August 25, 2020
AIR BAGS, SEAT BELTS
HUBBY WAS REAR ENDED BY A CAR GOING 45+ MILES AN HOUR, THE DRIVERS SIDE SEAT BELT DID NOT LOCK IT IS NOW LOCKED IN A FULLY EXTENDED POSITION. AFTER IMPACT, HE SAID THERE WAS SMOKE IN THE CAR FROM WHAT LOOKED LIKE THE AIRBAG SHOULD HAVE INFLATED, BUT DID NOT. HE WAS ALMOST STOPPED FOR A RED LIGHT AND HIT FROM BEHIND. THE SEAT BELT SHOULD HAVE LOCKED TIGHT AND IT DID NOT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11342733August 1, 2020
AIR BAGS
CAR HIT A DEER AT 50 MPH. AIRBAGS DID NOT DEPLOY. SEE PICTURES OF DAMAGE TO VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11342443July 30, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I HAVE A 2018 CRUZE THAT I WAS DRIVING ON A 4 LANE HIGHWAY ON TOP OF A MOUNTAIN, THE BRAKES WENT OUT WITH ME AND MY 6 MONTH OLD IN CAR, I WAS ABLE TO GET TO SHOULDER, TOWED TO CHEVY, THEY SAID IT WAS A FAULTY BRAKE PUMP, AND CHARGED ME 500 TO FIX IT. THEN LESS THAN 2 WEEKS LATER, SAME MOUNTAIN, SAME THING, TOWED TO THE SAME CHEVY, THEY SAID THAT THE REPLACEMENT PUMP HAD EXPLODED AND IT WAS CAUSED BY ENGINE PISTON ISSUES, AND WANT 5 GRAND TO FIX IT. I BELIEVE THAT CHEVY BROKE THE CAR THE FIRST TIME AND BESIDES THE FACT, EXPLODING BRAKE PUMPS, 2 IN A ROW IS VERY SCARY. LUCKILY ME AND MY CHILD ARE STILL ALIVE TO BE COMPLAINING ABOUT IT, BUT WE SERIOUSLY CAME VERY CLOSE TO BEING KILLED BY THESE FAULTY BRAKES TWICE. I DON'T KNOW IF THEY LIED ABOUT THE REPAIR OR IF IT REALLY IS TWO EXPLODING BRAKE PUMPS IN A ROW, BUT EITHER WAY, THESE EXPLODING BRAKES PUMPS ARE GOING TO KILL SOMEONE AND IT WAS ALMOST ME AND MY 6 MONTH OLD BABY. THE CHEVROLET DEALER IS AUTO NATION IN VALENCIA CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341104July 23, 2020
STRUCTURE:BODY
DRIVING ON THE FREEWAY AT 65 MPH AND MY BUMPER FLEW OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330625June 24, 2020
POWER TRAIN
MY CAR WILL NOT ACCELERATE AT TIMES CAUSING ME TO GIVE IT MORE GAS WHICH THEN CAUSE THE CAR TO REV UP TO A HIGH RPM (4000-5000) AND THEN LURCH FORWARD. ALSO, AT TIMES WHILE TRYING TO MAINTAIN SPEED, MY CAR WILL JERK BACK AND FORTH UNTIL I GIVE IT MORE GAS SO IT UP SHIFTS. MY CAR IS UNDER FACTORY WARRANTY AND IT SEEMS THAT THE DEALERSHIP IS TRYING TO BRUSH IT OFF BECAUSE THE COMPUTER SAYS THERE IS NOTHING WRONG WHICH PROMPTED ME TO FILE A COMPLAINT WITH GM WHICH STILL INS'T RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327722June 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOSS POWER STEERING ASSIST. THE SERVICE POWER STEERING- DRIVE WITH CARE, AND SERVICE STABILI-TRAC WARNING LIGHTS WERE ILLUMINATED. THE CONTACT CALLED HAWK CHEVROLET OF JOLIET LOCATED AT: 2001 W JEFFERSON ST, JOLIET, IL 60435, (815)725-7110, AND WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,909.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327631June 7, 2020
VEHICLE SPEED CONTROL, STEERING
WHEN EITHER ACCELERATING FROM A STOP OR WHILE ACTIVELY TRAVELING AT SPEED THE VEHICLE WILL DROP SPEED AND SHAKE TO THE POINT THAT YOU BELIEVE YOU MAY LOSE CONTROL OF THE VEHICLE AND/OR YOU MAY GET REAR-ENDED OR HIT BY ANOTHER VEHICLE. IT HAS HAPPENED WHILE TURNING FROM A STOPPED POSITION ONTO THE MAIN ROAD AND I WAS ALMOST KILLED BY BEING STRUCK BY A VEHICLE WHEN THE VEHICLE WOULD NOT ACCELERATE. THE SECOND MAJOR INCIDENT WAS WHEN I WAS TRAVELING AT 70 MPH ON THE EXPRESSWAY, THE VEHICLE SUDDENLY DECELERATED, THE STEERING WHEEL BEGAN SHAKING AND THE CAR WAS ALMOST UNABLE TO BE CONTROLLED. THE FREEWAY INCIDENT TOOK PLACE 6/6/2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327047June 3, 2020
EXTERIOR LIGHTING
7' MY LINK INFOTAINMENT SYSTEM IS TO BRIGHT AT NIGHT AND BLINDS DRIVERS AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326302May 28, 2020
EXTERIOR LIGHTING
WHEN SHIFTING THE GEARBOX FROM PARK TO DRIVE OR FROM DRIVE TO PARK THE INFOTAINMENT SCREEN WILL GO TO MAXIMUM BRIGHTNESS AND CAN NOT BE DIMMED CAUSING GREATLY REDUCED VISION DURING NIGHT DRIVING SITUATIONS. IF YOU STOP IN REVERSE AND ALLOW THE REAR CAMERA TO ACTIVATE IT WILL WORK NORMALLY. DEALER REPORTS WORKING NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317018March 9, 2020
VEHICLE SPEED CONTROL
THIS ISSUE APPLIES TO WHEN THE VEHICLE IS IN MOTION. THE BRAKE PEDAL HEIGHT IS SET TOO HIGH OFF THE FLOOR COMPARED TO THE ACCELERATOR PEDAL. WHEN DRIVING A CAR YOU SHOULD BE ABLE TO COMFORTABLY PIVOT BETWEEN GAS AND BRAKE PEDALS WHILE KEEPING YOUR HEEL ON THE FLOOR. WITH THE BRAKE PEDAL SET SO HIGH ON THIS CAR, I HAVE TO COMPLETELY TAKE MY FOOT OFF THE FLOOR AND MOVE MY WHOLE FOOT OVER TO APPLY THE BRAKE WHEN SWITCHING FROM THE ACCELERATOR TO THE BRAKE PEDAL. ALSO, BECAUSE OF THE PEDAL HEIGHT, MY FOOT GETS CAUGHT ON THE PEDAL CAUSING A DELAY IN APPLYING THE BRAKE. ALSO HAPPENS WHEN GOING FROM THE BRAKE PEDAL TO THE GAS PEDAL- THE FOOT CATCHES THE EDGE OF THE BRAKE PEDAL AND UNINTENTIONALLY APPLIES THE BRAKE WHEN TRYING TO APPLY THE GAS. THE CHEVROLET DEALERSHIP STATED THE BRAKE PEDAL HEIGHT CANNOT BE ADJUSTED. I BELIEVE THIS IS A SAFETY ISSUE AND NEEDS TO HE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302608January 28, 2020
ENGINE, UNKNOWN OR OTHER
I WAS 3 FEET FROM TURNING LEFT AT INTERSECTION LEFT LANE TURN (LIGHT HAD JUST TURNED GREEN) THROUGH A INTERSECTION, WHEN I NOTICED MY ENGINE WAS OFF. I ROLLED ACROSS THE INTERSECTION; ATTEMPTED TO RESTART THE CAR - CAR DIDN'T START. THE ELECTRICITY IN CAR WAS STILL ON AND NORMAL. COOLANT WAS AT NORMAL TEMP. ONLY RADIO WAS ON LOW VOLUME. NO DASHBOARD LIGHTS- NOR MESSAGES APPEARED. CAR WOULDN'T RESTART. WAS STUCK HALFWAY IN RIGHT (ONCOMING TRAFFIC) TURN LANE & HALF IN BUSINESS DRIVEWAY. PUT CAR IN PARK & TRIED TO TURN ON AGAIN. NOTHING. STEERING, BRAKES, LIGHTS AND DOORS WERE FUNCTIONAL. GOT HELP TO PUSH CAR IN A PARKING SPACE. TURNED OFF CAR COMPLETELY & ATTEMPTED TO TURN ON. CAR CRANKED & ALMOST STARTED. TRIED AGAIN - NOTHING. TURNED OFF & REMOVED KEYS TO GET OUT OF CAR TO LOOK UNDER HOOD. ALL LOOKED NORMAL. GOT BACK INSIDE CAR, ATTEMPTED TO START. IT CAME ON FOR 5 SECONDS THEN DIED. WAITED. NO DASHBOARD LIGHTS NOR ERROR MESSAGES. FINALLY GOT CAR TO CRANK AND IT STAYED ON. NO ERROR MESSAGES. WENT TROUGH CAR SCREEN AND VOLTAGE WAS NORMAL 13 +/- VOLTS; IDLE WAS NORMAL - DID NOT MOVE AROUND. LEFT BUSINESS WHEN MESSAGE SAID ABOUT HAVING ANTILOCK BREAKS CHECKED BUT HAS NOT APPEARED ON CAR SCREEN SINCE (DIDN'T PRESS BREAKS BEFORE IT DIED. I PREFER ENGINE BREAKING). RECEIVED EMAIL FROM ONSTAR THAT "AN ISSUE WITH THE STABILITRAK STABILITY CONTROL SYSTEM IN YOUR 2018 CHEVROLET CRUZE HAS BEEN DETECTED. PLEASE SERVICE YOUR VEHICLE WITHIN 7 DAYS. & AN ISSUE WITH THE ANTILOCK BRAKING SYSTEM IN YOUR 2018 CHEVROLET CRUZE HAS BEEN DETECTED". I WAS ALMOST HIT BY A TRUCK WHILE STUCK HALF WAY IN STREET. CALLED AND COMPLAINED TO GM. GM REP SAID I AM PAST WARRANTY BY 9,000 MILES (CAR IS 1.5 YRS OLD). THEY CANT HELP. TOLD ME TO GO TO DEALERSHIP. CALLED 4 DEALERSHIPS, NO TECHS ON SATURDAYS AND NO LOANERS SINCE OUT OF WARRANTY. NO ERROR CODES STILL. NO LIGHTS LIT UP. CAR IS ACTING NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301537January 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301274January 22, 2020
SUSPENSION, WHEELS
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297324January 6, 2020
AIR BAGS, STEERING, WHEELS
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11290365December 20, 2019
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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