Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10544021September 17, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND APPLYING THE BRAKES, THE VEHICLE FAILED TO STOP OR DECELERATE. THE CONTACT HAD TO UTILIZE THE EMERGENCY TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS AND AN UNKNOWN PART WAS REPLACED. TWO DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER AND THE SAME PART WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544144September 17, 2013
SERVICE BRAKES, POWER TRAIN
WHILE PULLING INTO PARKING SPACE CRAWLING INTO POSITION THE BRAKES FAILED AND THE CAR VIBRATED AND LUNGED FORWARD CRASHING INTO A BRICK WALL. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR THE CAR THEN BEGAN TO VIBRATE THEN ACCELERATE FORWARD HITTING BRICK WALL. I BELIEVE THAT THE TURBO CHARGE ENGAGED BECAUSE OF THE VACUUM BOOST FAILED CAUSING THE TURBO TO ENGAGE. FILED COMPLAINT WITH GM NO LUCK SAID IT WAS DRIVER ERROR. NEEDLESS TO SAY WE ARE REPAIRING THE CAR THEN TRADING IN. I HAVE CONTACTED LOCAL MEDIA CAN'T SEEM TO GET ANY HELP. WE HAVE BEEN LOYAL CHEVY OWNERS FOR OVER 20YEARS NEVER AGAIN. I THINK THE PUBLIC NEEDS TO BE WARNED BEFORE SOMEONE GETS KILLED. IF SOMEONE WAS WALKING ACROSS THE FRONT OF THE CAR THEY WOULD HAVE DIED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10543564September 14, 2013
STEERING
SUDDEN LOSS OF POWER STEERING WITH "POWER STEERING SERVICE" ERROR ON DISPLAY. WHEN THIS HAPPENED, THE STEERING WHEEL BECAME VERY HARD TO STEER (ALMOST LOCKED UP) AND I CERTAINLY COULD NOT MAKE A RIGHT OR LEFT TURN. THIS SEMI-LOCKING UP OF THE POWER STEERING REMAINED AS LONG AS THE VEHICLE WAS STILL MOVING. INDEED, THE ONLY WAY TO RESTORE POWER STEERING WAS TO STOP THE CAR AND LET THE ENGINE COOLED FOR 20 MINUTES OR MORE. THIS HAPPENED THE FIRST TIME TO MY CAR IN JUNE OR JULY TIME FRAME. CHEVROLET REPROGRAMMED THE STEERING MODULE. BUT THE POWER STEERING LOCKUP WHILE DRIVING AT HIGHWAY SPEED (~50MPH) HAPPENED AGAIN IN AUGUST. CHEVROLET REPLACED THE RACK AND PINION STEERING. AND THE LOCKING UP OF THE POWER STEERING WHILE DRIVING AT HIGH SPEED (~50MPH) STILL HAPPENED AGAIN ON 09/10/2013. THIS TIME, CHEVROLET CHANGED THE "D POWER STEERING MODULE POWER & GROUND HARDNESS". SO, CHEVROLET HAS ATTEMPTED TO FIX THE PROBLEM UNSUCCESSFULLY TWICE BEFORE THIS THIRD WARRANTY REPAIR. I HOPE THIS FIX IT. BUT I FEEL I NEED TO REPORT THIS TO THE NHTSA SINCE I ALMOST GOT INTO AN ACCIDENT (SUDDEN AND SUSTAINING LOSS OF CONTROL OF THE VEHICLE STEERING) EVERY TIME THIS INCIDENT HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543473September 13, 2013
SERVICE BRAKES
I BEEN HAVING TROUBLE WITH MY BRAKES 6 MTHS INTO HAVING THE CAR. I NOTICE IT MAKES A LOT OF NOISE AND NOW WHEN I LET UP ON THEM, IT MAKES THE FRONT OF MY CAR POP UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543530September 13, 2013
SERVICE BRAKES
ON OR ABOUT JUNE 13, 2013, I WAS PARKING MY CAR IN MY SPACE AT THE APARTMENT COMPLEX I LIVE IN. I PUSHED ON THE BRAKES AND THE CAR WENT UP AND OVER THE GRASS AND INTO THE SUPPORT STRUCTURE THAT HOLDS UP THE AWNING AT OUR CLUBHOUSE. THE MILEAGE LISTED IS APPROXIMATE, AS I CURRENTLY DON'T HAVE THE PAPERWORK FROM HOWE COLLISION AT HAND. I HAVE A $500.00 DEDUCTIBLE WITH MY INSURER, AAA MICHIGAN. THERE WAS NO POLICE REPORT TAKEN. THE DAMAGE TO MY VEHICLE WAS REPAIRED BY HOWE COLLISION IN PLYMOUTH. I PICKED UP MY CAR ON JUNE 24, 2013. THE CAR HAS A 1.8L ECOTEC WITH DOHC 4-CYLINDER ENGINE. IT ALSO HAS A 6-SPEED AUTOMATIC TRANSMISSION. IT HAS STABILITRAK-STABILITY CONTROL, WITH TRACTION CONTROL. THE BRAKES ARE 4-WHEEL ANTI-LOCK, FRONT DISKS, REAR DRUMS. MY VEHICLE WAS MANUFACTURED IN LORDSTOWN, OHIO. I READ AN ARTICLE IN THE JACKSON CITIZEN REGARDING A DEFECT IN THE BRAKE ASSIST FUNCTION THAT HAD BEEN LINKED TO 27 ACCIDENTS. GM ANNOUNCED THE FRIDAY BEFORE THAT IT WAS AWARE OF THE 27 CRASHES, BUT STATED THERE WERE NO INJURIES. THE CARS INVOLVED ARE 2011-2012 1.4L ENGINES THAT WERE BUILT IN LORDSTOWN. GM SAID FOR OWNERS TO TAKE THEIR CAR TO THE DEALER WHERE IT WAS PURCHASED, (MINE IS A LEASE), FOR REPAIR OF THE BROKEN PART. MY DEALER, [XXX] IN PLYMOUTH SAID THEY DIDN'T KNOW ANYTHING ABOUT IT. MY NIECE, WHOSE EMAIL I AM USING, CALLED AND SPOKE TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT SAID THEY HAD NO OFFICIAL NOTICE FROM GM AND THAT NOT ALL 2011 AND 2012 CRUZE'S WERE INVOLVED IN THE RECALL. HE ALSO TOLD HER THAT I WOULD GET A NOTIFICATION IN THE MAIL, WHICH TO DATE, I HAVE NOT GOTTEN. IF YOU NEED ANY OTHER INFORMATION YOU CAN CALL ME AT THE NUMBER LISTED OR EMAIL MY NIECE, [XXX], AT THE EMAIL LISTED BELOW. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10543188September 11, 2013
SERVICE BRAKES
BRAKES HAVE BEEN MAKING NOISE ONLY 1 YEAR AFTER PURCHASE. CAR DOESN'T HAVE SIGNIFICANT MILEAGE FOR THIS TYPE OF PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542931September 10, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE REVERSING FROM A DRIVE WAY, THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542210September 6, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE REVERSING OUT OF RESIDENTIAL GARAGE, SHE ATTEMPTED TO ENGAGE THE BRAKES BUT THEY DID NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538493September 3, 2013
SERVICE BRAKES
I BACKED OUT OF A PARKING SPACE, APPLIED THE BRAKES AND THE PEDAL WAS EXTREMELY FIRM WITH NO BRAKES AT ALL, THEN I PUMPED THE BRAKES, PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES, BUT NOW HAPPENING WITH MORE FREQUENCY. IT ALSO HAS HAPPENED ON MULTIPLE TIMES WHILE BACKING OUT OF GARAGE ONTO A FLAT SURFACE. BRAKES CORRECT THEMSELVES AFTER INCIDENT. I PICKED UP MY GRAND-DAUGHTERS FROM DAY CARE, AND WAS EXITING THE PARKING LOT ON AN INCLINE DRIVEWAY AND WHEN I APPLIED THE BRAKES, I HAD TO PUSH WITH ALL MY STRENGTH TO GET THE CAR TO STOP. BRAKES PEDAL WAS EXTREMELY FIRM. I ALMOST HIT A PEDESTRIAN ON THE SIDEWALK. APPOINTMENT WITH MY LOCAL DEALERSHIP TOMORROW TO EXAMINE CAR. I CANNOT IDENTIFY EXACT SITUATION WHEN THIS ISSUE OCCURS. VERY NERVOUS ABOUT HAVING GRANDDAUGHTER IN MY CAR AND JUST DRIVING IT IN GENERAL, IF THE BRAKES DON'T WORK PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538048August 30, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AT APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS UNRESPONSIVE. THE EMERGENCY BRAKE WAS UTILIZED AND ADDITIONAL FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 41,538.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537714August 28, 2013
SERVICE BRAKES
OUR BRAKES GOES VERY HARD AT TIMES AND YOU HAVE TO PUSH HARD AS YOU CAN TO GET THE CAR TO STOP. TOOK THE CAR TO MY LACAL DEALERSHIP THEY TEST DROVE MY CAR AND SAID IT WAS JUST FINE AND SENT ME ON MY WAY . I CALLED GM AND THEY SAID A DEALER ALREADY LOOKED AT MY CAR AND TOLD ME THE SAME THING . ONE WEEK LATER A NATIONAL RECALL ON ALL 2011-2012 CHEVY CRUZE WAS ISSUED FOR BRAKE PROBLEMS I SPOKE TO THE SURVIVE MANAGER WHO SAID HE WOULD CONTACT ME WHEN HE KNEW ABOUT THE RECALL , IT'S BEEN TWO WEEKS WITHOUT ANY CALLS FROM HIM. IT WAS A NEW EMPLOYEE WHO TEST DROVE OUR CAR AND NOW WE FEEL UNSAFE DRIVING IT NOW . *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537751August 28, 2013
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
THIS STARTED THIS WEEK, THE ELECTRICAL PARTS (RADIO, SPEAKERS, TURNING SIGNAL CLICKER, AC ETC) WILL CONSTANTLY FLICKER OFF THEN COME BACK ON AFTER ABOUT TEN SECONDS, EVERY TIME I HAVE THE CAR RUNNING. THE STABILITY WARNING WILL SOMETIMES GO ON BUT WILL EVENTUALLY GO OUT. THE SPECIFIC INCIDENT OCCURRED THE THE 27TH OF AUGUST WHEN I WENT TO TAKE A LEFT TURN, ON TO A HIGHWAY. WHEN I WENT TO MAKE A TURN MY POWER STEERING LOCKED UP AND ALMOST CAUSED ME TO HIT A PASSING CAR AND GET REAR ENDED. IT SPECIFICALLY LOCKED UP AT ABOUT TEN MILES AN HOUR WHILE PICKING UP SPEED. AFTER I RETURNED TO MY PARKING LOT IT LOCKED UP AGAIN AND CAUSED ME TO HIT A BARRIER, SLIGHTLY DAMAGING THE FRONT BUMPER. SINCE THEN MY POWER STEERING WILL SOMETIMES LOCK UP MAKING IT EXTREMELY DIFFICULT TO TURN. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10536041August 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, SHE APPLIED THE BRAKES AND THE VEHICLE BEGAN TO SKID, CRASHING INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10535964August 18, 2013
ENGINE AND ENGINE COOLING
HEAT RADIATES FROM LEFT SIDE OF CENTER CONSOLE INTO DRIVERS SIDE PASSENGER COMPARTMENT ONTO DRIVERS RIGHT LEG. VEHICLE WAS UNDER WARRANTY AND TAKEN TO DEALERSHIP FOR WARRANTY REPAIRS. GM DECLINED TO FIX PROBLEM AND OFFERED NO WRITTEN REASON. THIS VEHICLE WAS SUBJECTED TO A EARLIER RECALL INVOLVING PART OF THE ENGINE HEAT SHIELD BEING REMOVED. THE RECALL OCCURRED WHEN THE VEHICLE HAD ABOUT 500 MILES ON IT. I AM CLAIMING WARRANTY FRAUD ON THE PART OF GM. I AM CONSIDERING LITIGATION UNDER THE MAGNUSON - MOSS WARRANTY ACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535990August 18, 2013
SERVICE BRAKES
FRONT BRAKES VIBRATE AND OVER HEAT WHEN APPLIED AT OVER 35MPH. ALSO WHEN BRAKES ARE APPLIED SUDDENLY VIBRATION IT FELT. DEALER COULD NOT DUPLICATE PROBLEM THE FIRST TIME BUT AFTER TWO MORE VISIT FRONT BRAKE PADS WERE REPLACE. THEN AGAIN AFTER SEVERAL COMPLAINTS AND STILL THE SAME PROBLEM SAME DEALER REPLACED BRAKE PADS AND ROTORS. STILL TO THIS DATE BRAKES FEEL THE SAME AND DEALER OR GM WILL NOT ACKNOWLEDGE THAT VEHICLE HAS A PROBLEM. IM CONCERN FOR ME AND MY FAMILIES SAFETY AND IM BETWEEN A ROCK AND A SWORD CAUSE IS THE VEHICLE I USE AS A DAILY DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535785August 16, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE ROLLED AWAY IN REVERSE AS THE CONTACT WAS EXITING THE VEHICLE AND CLOSING THE DOOR. THE VEHICLE THEN CRASHED INTO A TRUCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10535317August 14, 2013
POWER TRAIN
I WHEN TO THE DEALER TO GET A NEW OIL DRAIN PLUG I GIVE THEN MY VIN AND THEY TELL ME MY OIL BRAIN PLUG PART NUMBERS WAS 55568037 WHEN I INSTALL THE OIL PLUG BACK I DAMAGE MY OIL PAN BECAUSE THE IS THE WRONG PART MY CAR HAS THE OIL PLUG PART NUMBER 96041864 BUT WHEN THEY CHECK ON THE COMPUTER IT SHOWS A DIFFERENT PART NUMBER NOW I MY TO REPLACE MY OIL PAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535361August 14, 2013
ELECTRICAL SYSTEM, STRUCTURE
THE TRUNK RELEASE SWITCH THAT IS LOCATED ON THE TRUNK OF THE VEHICLE DOES NOT WORK. THE ONLY WAY TO OPEN THE TRUNK IS BY USING THE KEYLESS ENTRY REMOTE. THOUGH THIS DOES NOT POSE A DIRECT THREAT TO SAFETY IT IS EXTREMELY INCONVENIENT DUE TO THE NEED FOR THE KEY JUST TO OPEN AN UNLOCKED VEHICLES TRUNK. I PURCHASED THE VEHICLE ONLY BEING ONE YEAR OLD WITH 50,000 MILES (SO THE WARRANTY IS OUT) AND THE DEALERSHIP SAYS THAT THEY CAN'T DO ANYTHING UNLESS I PAY FULL PRICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534849August 12, 2013
SERVICE BRAKES
I OWN A 2012 CHEVROLET CRUZE LTZ. I HAVE OWNED THE VEHICLE SINCE IT WAS NEW IN MARCH 2012. RECENTLY, THE FOLLOWING PROBLEM HAS STARTED TO OCCUR WITH SOME FREQUENCY. WHILE BACKUP UP AT APPROXIMATELY 5 MPH, WHEN THE BRAKES ARE APPLIED, THE VEHICLE CONTINUES TO ROLL. AFTER PUSHING THE PEDAL SEVERAL TIMES, THE VEHICLE STOPPED. THIS HAS HAPPENED AT LEAST A DOZEN TIMES OVER THE PAST SIX WEEKS. THE BRAKES FUNCTION FINE WHEN DRIVING FORWARD. THIS PROBLEM USUALLY OCCURS WHEN THE VEHICLE HAS BEEN PARKED IN A PARKING SPACE FOR AT LEAST SEVERAL MINUTES, OR EVEN LONGER SUCH AS OVERNIGHT. TODAY, I BROUGHT THE VEHICLE BACK TO THE DEALER. I WAS UNABLE TO REPEAT THE BRAKING PROBLEM. THE SERVICE PERSON SAID THEY WOULD RESEARCH ANY RECENT BULLETINS AND CALL ME BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534546August 9, 2013
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE CONTACT WAS NOT AWARE OF THE REPAIR NECESSARY TO REMEDY THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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