Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10437637November 29, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER ACCELERATES WHEN VEHICLE IS AT A STOP. THE VEHICLE IS NOT MOVING BUT THE SPEEDOMETER SHOWS 30MPH. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436167November 17, 2011
ELECTRICAL SYSTEM
I WAS AT A STOP LIGHT WAITING FOR LIGHT TO TURN GREEN AND ALL OF A SUDDEN THE SPEEDOMETER JUMPS TO 45 MPH AND STAYS THERE A COUPLE SECONDS THEN SLOWLY DROPS BACK DOWN TO 0MPH. THIS HAS HAPPENED MULTIPLE TIMES BUT ONLY WHEN I AM SITTING AT A LIGHT. ONE TIME I PRESSED I THE ACCELERATOR TO GO WHILE IT WAS DOING IT AND IT STILL READ 35-40 MPH WHEN I WAS JUST CREEPING ALONG FROM A STAND STILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436170November 17, 2011
STEERING
POWER STEERING WILL GET NOTCHY AND MAKE YOU FEEL LIKE YOU WILL LOSE CONTROL OF CAR. THIS HAS HAPPENED EVERYDAY FOR A WEEK, NOW IT HAS DECIDED TO BEHAVE ITSELF BUT FOR HOW LONG? THIS CAR HAS A LOT OF SAFETY GLITCHES AND WOULD NOT TRUST MY FAMILY IN IT AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435662November 15, 2011
STEERING
WHILE DRIVING ON HIGHWAY AT 65 MPH TEMPORARY STEERING LOSS FOR FEW MOMENTS. PROCEEDED TO STOP CAR AND SHUT OF. ONCE RESTARTED CAR DROVE NORMAL. PROBLEM REPORTED TO LOCAL DEALER NO PROBLEM FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435618November 14, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SITTING AT A STOP LIGHT, THE SPEEDOMETER WENT UP TO OVER 60MPH AND SLOWLY FELL BACK DOWN TO ZERO. THIS HAS HAPPENED MULTIPLE TIMES SINCE THE INITIAL INCIDENT. I TOOK IT INTO THE DEALER WHERE I BOUGHT IT AND THEY SAID THEY WOULD HAVE TO REPLACE THE SPEEDOMETER AND NEEDED TO ORDER A NEW ONE. I DECIDED TO WAIT UNTIL I MOVED (I WAS IN THE MIDDLE OF A CROSS COUNTRY MOVE) AND WHEN I TOOK IT IN FOR THE 7500 MILE MAINTENANCE, I ASKED THE DEALER SERVICE CENTER IN MY NEW CITY TO CHECK OUT THE SPEEDOMETER. THEY DIDN'T FIND ANYTHING AND CAN'T DO ANYTHING ABOUT IT UNTIL ONE OF THEIR TECHNICIANS WITNESSES IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434408November 6, 2011
AIR BAGS
JUST A FEW DAY'S AFTER BUYING OUR NEW CAR WE NOTICED ON OCCASION THE PASSENGER AIR BAG LITE WOULD NOT INDICATE ON.. TOOK IT BACK TO THE DEALER AND THEY TRIED IT OUT AND IT WORKED FOR THEM.THE SECOND TIME WE TOOK IT TO THE DEALER THEY DID SEE THE CHEVY SAID THAT THEY COULD RESET SOMETHING AND IT WOULD HELP. THE THIRD TIME WE TOOK IT BACK TO THEY PUT A NEW SENSOR IN THE SEAT.. NOW IT IS UP THERE A 4TH TIME FOR THEM TO SEE WHAT IS GOING ON... THEY DEALER HAS BEEN WONDERFUL ON TRYING TO TAKE CARE OF THE ISSUE... I HAVE LOOKED ON THE INTERNET AND THERE IS SEVERAL COMPLAINTS ON THIS... CAN WE JUST REQUEST THAT CHEVY LET US BUY ANOTHER MODEL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433924November 2, 2011
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
VEHICLE WAS IN THE PARK POSITION, WHEN THE KEY WAS TURNED IN THE OFF POSITION THE CAR STARTED TO ROLL BACKWARD DOWN A HILL DRAGGING MY CHILD WITH IT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10430458October 17, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
SEVERE HESITATION WHEN YOU ACCELERATE LEADING TO POSSIBILITY OF REAREND COLLISION..MANUFACTURER WELL AWARE OF ISSUE BUT SAYS THERE IS NO PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430179October 14, 2011
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:WATER HEATER
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE DRIVER WAS DRIVING APPROXIMATELY 70 MPH, WHEN SHE BEGAN TO FEEL A LOT OF HEAT NEAR HER FEET. THE VEHICLE WAS MANEUVERED TO THE EMERGENCY LANE. THE FIRE DEPARTMENT INFORMED THE CONTACT THAT THE HEATER FELL APART AND RELEASED AN EXCESSIVE AMOUNT OF EXTREMELY HOT WATER INTO THE VEHICLE. THE DRIVER SUSTAINED SECOND DEGREE BURNS ON HER FEET AS A RESULT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE FOR APPROXIMATELY TWO MONTHS. THE FAILURE MILEAGE WAS 1,000. UPDATED 10/31/12 *BF UPDATED 11/1/2012 *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10429297October 10, 2011
TIRES
LEFT FRONT TIRE SLOWLY LOSING AIR. WHILE 2011 CHEVY CRUZE WAS AT MATICK CHEVROLET FOR STEERING SHAFT RECALL (@ APPROX. 9000 MILES) I REQUESTED THAT THE SERVICE DEPARTMENT INSPECT THE LEFT FRONT TIRE FOR AN AIR LEAK. I SUGGESTED IT COULD BE THE INTERNAL AIR PRESSURE SENSOR WAS SLOWLY LEAKING. I WORK IN THE AUTO SUPPLY CHAIN AND I HAVE HEARD OF THE PRESSURE SENSORS LEAKING AIR. DEALERSHIP INFORMED ME THAT CHECKED FOR AIR LEAKS IN A WATER TANK AND COULD NOT FIND ANYTHING. THE TIRE CONTINUES TO LOSE APPROXIMATELY 5 PSI OVER A 3 OR 4 WEEK PERIOD. DEALERSHIP DID NOT OFFER TO REPLACE THE SENSOR AND TOLD ME SOME TIRES "JUST" LEAK AIR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428349October 3, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT AIR BAG LIGHT WOULD INTERMITTENTLY ILLUMINATE WHILE DRIVING 30 MPH AND ABOVE AND WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427905September 29, 2011
STEERING, POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR'S TRANSMISSION STALLS AND HESITATES SINCE THE 1ST DAY I GOT THE CAR. I FOUND OUT TODAY THAT MY CAR HAS FOUR RECALLS! AND I HAVE NOT BEEN NOTIFIED IN ANY WAY BY CHEVY OF THEM ONE OF WHICH IS THE STREEING WHEEL CAN COME OFF WHILE DRIVING. WHILE DRIVING TODAY 09/28/2011 THE CAR CAME TO A RANDOM AND COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WOULD NOT MOVE FORWARD AT ALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427649September 27, 2011
AIR BAGS
THE INITIAL PROBLEM WAS THE AIRBAG INDICATOR LIGHT DID NOT COME ON WHEN MY WIFE SAT DOWN IN THE PASSENGER SEAT. IT WAS AN INTERMITTENT PROBLEM WITH THE LIGHT NOT COMING ON TO SHOW THE AIRBAGS WERE ACTIVE. WE TOOK IT BACK TO THE DEALER AND THEY COULD NOT DUPLICATE IT. I WAITED ABOUT A WEEK AND IT HAPPENED AGAIN. I TOOK IT TO THE DEALER WITH THE AIRBAG LIGHT OFF WITH MY WIFE IN THE SEAT. THEY REPLACED THE SENSOR IN THE SEAT. FOR ABOUT A WEEK ALL WAS OK. THEN WE WERE COMING HOME FROM A SHOPPING TRIP AND MY WIFE SAT DOWN AND THE LIGHT INDICATING THE AIRBAGS WERE ACTIVE DID NOT COME ON. I DROVE DIRECTLY TO THE DEALER, ABOUT THIRTY MINUTES, AND WITH MY WIFE IN THE SEAT SHOWED HIM. THE SERVICE MANAGER CALLED GM AND WAS ON THE PHONE FOR ABOUT 45 MINUTES. THEY CONNECTED THE VEHICLE TO THE GM COMPUTER WITH MY WIFE IN THE SEAT AND RAN A NUMBER OF TESTS. THE GM PEOPLE INDICATED TO THE SERVICE MANAGER THAT THEY WERE AWARE OF THE PROBLEM AND TOLD HIM NOT TO TOUCH ANYTHING THAT THE VEHICLE MEETS ALL GOVERNMENT SPECIFICATIONS. THEY SAID THEY WOULD CALL BACK IN 24-48 HOURS. THEY DID AND CLAIMED THERE WAS NOTHING WRONG WITH THE AIRBAGS AND SAID ALL OF THE 2011 CHEVROLET CRUZES WERE THE SAME AS MINE. THEY SAID THERE WAS NOTHING MORE TO BE DONE. THE PROBLEM HAS NOT REOCCURRED YET, BUT WE ARE SKEPTICAL ABOUT THE OUTCOME AND NOTIFIED YOU FOLKS. I JUST HOPE IF WE HAVE A HEADON AND THE LIGHT INDICATES THE AIRBAG IS OFF WE WILL HAVE A PROBLEM AND GM WILL HAVE A PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425259September 13, 2011
TIRES, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE BLEW AND DETACHED FROM THE RIM WHILE DRIVING 70 MPH. THE VEHICLE DID NOT COME EQUIPPED WITH A JACK OR A SPARE TIRE. THE CONTACT STATED THAT THERE WAS A COMPRESSOR IN THE TRUNK, BUT IT DID NOT WORK FOR A BLOWN TIRE. THE FAILURE MILEAGE WAS 11,100. UPDATED 10/18/11*LJ UPDATED 11/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421229August 23, 2011
AIR BAGS:SIDE/WINDOW
MY COMPLAINT IS THE SIDE AIRBAG. MY 12 YEAR DAUGHTER AND MYSELF WERE IN A T-BONE TYPE ACCIDENT WHEN ANOTHER CAR RAN A STOP SIGN. $9000.00 DAMAGE TO MY 2011 CRUZE AND THE AIRBAGS DID NOT DEPLOY ON THE SIDE.SHE WAS INJURED IN THE ACCIDENT I FEEL DUE TO THE AIRBAGS NOT DEPLOYING. I HAVE CALLED GM AND THE WILL INVESTIGATE BUT ACT AS IF ITS NO BIG DEAL...IT IS A BIG DEAL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10418323August 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION FAILED TO SHIFT AND THERE WAS AN ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS, WHERE THE TECHNICIAN REPLACED THE FAULTY TRANSMISSION. IN ADDITION, THE DRIVER'S SIDE REAR VIEW MIRROR WOULD EMIT A LOUD WHISTLING NOISE WHENEVER THE VEHICLE WAS IN MOTION. THE DEALER WAS IN THE PROCESS OF REPLACING THE MIRROR. THERE WAS ALSO A LARGE HOLE IN THE AIR CONDITIONER COMPRESSOR, WHICH REQUIRED REPLACEMENT. THE CONTACT ALSO STATED THAT THE EXTERIOR BODY PAINT WAS PEELING NEAR THE FRONT PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417914August 8, 2011
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STABILITY TRACK WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL WOULD SUDDENLY BECOME LOOSE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE STABILITY TRACK NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416031July 27, 2011
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHEN YOU BACK OFF THE THROTTLE AND SLOW TO 20 TO 25 MPH, YOU NEVER KNOW WHAT THE CAR WILL DO. IT MAY COAST LIKE A NORMAL CAR. IT MAY DOWNSHIFT AND SLOW MODERATELY. OR IT MAY DOWNSHIFT TO FIRST GEAR AND SLOW RADICALLY. WHEN THIS HAPPENS, THE COMPUTER TAKES FULL CONTROL OF THE VEHICLE. YOU STEP ON THE GAS AND NOTHING HAPPENS. THE COMPUTER HAS CONTROL OF THE VEHICLE FOR THE NEXT 5 SECONDS. THIS HAS HAPPENED AT LEAST 40 DIFFERENT TIMES. THIS CREATES A VERY DANGEROUS SITUATION. FIRST, I AM IN THE DRIVER SEAT AND I SHOULD HAVE CONTROL OF THE VEHICLE. I DO NOT. SECONDLY, MOST PEOPLE DRIVE WITH THE FLOW OF TRAFFIC. IF I SLOW RADICALLY FOR ABSOLUTELY NO REASON AND ALL OF THE DRIVERS AROUND ME CONTINUE ON, SOMEONE BEHIND ME WILL RUN INTO ME. IT IS ONLY A MATTER OF TIME BEFORE A DISTRACTED DRIVER SMASHES INTO ME. AND THIRDLY, SINCE I NEVER TOUCHED THE BRAKE, THE BRAKE LIGHT NEVER CAME ON. THE DRIVER BEHIND ME HAVE NO WAY OF KNOWING THAT I AM RADICALLY SLOWING AND CREATING SUCH A DANGEROUS SITUATION. IF YOU STEP ON THE GAS TO GET THE CAR TO GO, NOTHING HAPPENS. THEN THE COMPUTER RETURNS CONTROL TO THE DRIVER AND THE CAR TAKES OFF AT FULL SPEED. IF YOU STEP ON THE BRAKE, THE COMPUTER TAKES OVER. YOU THEN MUST COME TO A FULL COMPLETE STOP BEFORE THE COMPUTER WILL RETURN CONTROL TO THE DRIVER. IF YOU ARE MAKING A TURN WHEN THE CAR RADICALLY SLOWS, YOU COULD VERY EASILY LOOSE CONTROL. WHEN THE PAVEMENT IS WET OR SLIPPERY, THE PROBLEM IS GREATLY INCREASED. YOU ARE TOTALLY AT THE MERCY OF AN INSANE COMPUTER. FEEL FREE TO CONTACT ME IF YOU NEED ANY FURTHER INFORMATION. PLEASE GO TO THE LOCAL CHEVY DEALER AND TEST DRIVE A CRUZE WITH THE AUTOMATIC SIX SPEED TRANSMISSION. YOU WILL SEE WHAT I MEAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415378July 27, 2011
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE WOULD HESITATE WHEN ACCELERATING BETWEEN 45-65 MPH. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THE DEALER WAS UNABLE TO PRODUCE ANY FAILURE CODES WHEN DIAGNOSED. THE DEALER PERFORMED A TEST DRIVE AND WAS ABLE TO DUPLICATE THE FAILURE BUT THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 1,000. UPDATED 11/16/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415920July 26, 2011
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
I WAS DRIVING AT 30 MPH AND LOOKING TO CHANGE LANES. I BACKED OFF THE THROTTLE TO LET ONE CAR PASS. JUST WHEN THERE WAS AN OPENING IN TRAFFIC AND I WAS READY TO ACCELERATE, THE COMPUTER TOOK FULL CONTROL OF THE VEHICLE. THE VEHICLE DOWNSHIFTED TO FIRST GEAR AND RAPIDLY SLOWED TO 10 MPH. AT THIS POINT THERE WAS NO LONGER AN OPENING IN TRAFFIC AND I HAD TO COME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD AND WAIT FOR ANOTHER OPENING IN TRAFFIC. I HAVE AN EXCELLENT DRIVING RECORD AND I DID NOT ACCOMPLISH THIS BY DOING STUPID THINGS LIKE COMING TO A DEAD STOP IN THE MIDDLE OF THE ROAD FOR NO REASON. I CONTINUED ON. A QUARTER OF A MILE DOWN THE ROAD I BACKED OFF THE THROTTLE TO SLOW FOR A CURVE. AGAIN THE COMPUTER TOOK FULL CONTROL OF THE VEHICLE. WHEN I WENT TO ACCELERATE, THE VEHICLE BOGGED TERRIBLY. FOR THE NEXT 5 SECONDS I HAD ABSOLUTELY NO THROTTLE RESPONSE. AGAIN I AM SLOWING FOR NO REASON AND CREATING A HAZARD. I CONTINUED ON. TWO MILES DOWN THE ROAD I STOPPED FOR A TRAFFIC LIGHT. I WAS LOOKING TO MAKE A HALF LEFT. WHEN THE LIGHT TURNED GREEN, I EASED FORWARD AT TWO MILES AN HOUR WAITING FOR AN OPENING IN TRAFFIC. WHEN THERE WAS AN OPENING IN TRAFFIC, I BEGAN MY TURN AND STEPPED ON THE GAS. THE VEHICLE CONTINUED AT THE SAME SPEED AND THEN BEGAN TO ACCELERATE VERY SLOWLY. I NEARLY GOT HIT BY AN ONCOMING CAR. THE OTHER DRIVER DID NOT EXPECT ME TO CONTINUE MY TURN AT 2 MPH. I CONTINUED ON. ANOTHER TWO MILES DOWN THE ROAD, THE VEHICLE FAILED AGAIN. I WAS EASING FORWARD AT 2 MPH, WAITING FOR AN OPENING IN TRAFFIC TO MAKE A RIGHT TURN. WHEN IT WAS CLEAR I BEGAN MY TURN AND GAVE THE CAR THROTTLE. AGAIN THE CAR FAILED TO ACCELERATE. I WAS THEN FORCE TO COME TO A COMPLETE STOP AND WAIT FOR A VERY LARGE OPENING IN TRAFFIC. AGAIN THE DRIVERS BEHIND ME ARE WONDERING WHY I AM STOPPING FOR NO REASON. ALL FOUR FAILURES HAPPENED WITHIN 5 MILES. I NEED MORE ROOM TO DESCRIBE TH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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