Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#10679361January 28, 2015
AIR BAGS
AIRBAG SENSOR WILL NOT TURN OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679340January 27, 2015
SERVICE BRAKES, STEERING
BRAKES LOCKED UP (ANTI-LOCK BRAKING SYSTEM FAULTY) CAUSING THE CAR TO SKID RATHER THAN SLOW DOWN DURING STOP AND GO TRAFFIC. I WAS UNABLE TO TURN THE STEERING WHEEL AND COULD NOT EVEN TRY TO SWERVE TO AVOID THE OTHER VEHICLE. CAR WAS UNABLE TO STOP IN TIME AND THERE WAS A COLLISION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10676494January 19, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE FRONT WINDSHIELD FOGS UP OR GETS A FILM ON IT MAKING IT A SAFETY HAZARD BECAUSE AT NIGHT WHEN LIGHTS ARE COMING TOWARDS YOU IT IS IMPOSSIBLE TO SEE OUT THE WINDSHIELD. THE SIDE WINDOWS IN EXTREME COLD ALSO FREEZE ON THE INSIDE AND DO NOT THAW UNTIL AFTER THE CAR HAS SAT. IT IS HARD TO SAY IF THIS IS A FILM OR FOGGED BECAUSE IT HAPPENS WHEN THE DEFROSTERS ARE ON. I CLEAN THE WINDOWS BUT IT KEEPS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669443January 1, 2015
AIR BAGS
DRIVER'S DOOR WAS DEMOLISHED AND SIDE CURTAIN AIRBAG DIDN'T DEPLOY. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10669088December 30, 2014
STEERING
WHEN TRAVELING DOWN THE INTERSTATE ON MULTIPLE OCCASIONS THE STEERING COLUMN BECOMES 'STUCK' OR 'STICKY' IN THE ASPECT THAT IT REQUIRES EXTRA EXERTION OF FORCE TO MOVE IT IN EITHER DIRECTIONS. THIS RESULTS IN THE CAR SWERVING AND ON MORE THAN ONE OCCASION ALMOST WRECKING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668666December 29, 2014
AIR BAGS
MY 2014 CHEVY CRUZE ECO WAS HIT IN THE RIGHT REAR OF MY VEHICLE BY A 2015 CHRYSLER THAT WAS GOING APPROXIMATELY 40-45MPH. MY VEHICLE WAS GOING AROUND 20MPH. ONCE HIT IN THE REAR I WAS FLUNG FORWARD AND TO THE LEFT, CAUSING ME TO HIT MY HEAD ON THE LEFT A-PILLAR AND MOMENTARILY BLACKING OUT AND THEN WENT FORWARD MORE JUST STOPPING BEFORE HITTING MY HEAD ON THE STEERING WHEEL. THEN I HIT THE VEHICLE IN FRONT OF ME. NO AIRBAGS WERE DEPLOYED, NOT A SINGLE ONE. THE ONSTAR SYSTEM SAID THEY DETECTED AN AIRBAG DEPLOYMENT BUT NOTHING EXTERNALLY DEPLOYED IN VEHICLE. I BELIEVE THAT IF AIRBAGS ACTUALLY DEPLOYED IT COULD HAVE LESSENED OR STOPPED MY CONCUSSION I RECEIVED FROM MY ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10668602December 28, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
3RD TIME SINCE PURCHASING IN MARCH 2014 THAT HEATER AND OR AIR CONDITIONING HAS STOPPED WORKING. WAS TOLD FIRST 2 TIMES THAT IT WAS THE MOTOR AND SENSOR, THOSE WERE REPLACED NOW WHILE MAKING YET ANOTHER ROAD TRIP 4 HOURS FROM OUR HOME WITH OUR CHILD THE HEAT WENT OUT. HEATER WILL NOT BLOW WARM AIR OR ANY AIR FOR THAT MATTER AND DEFROSTED WILL NOT WORK RESULTING IN US STOPPING EVERY FEW MILES TO MANUALLY WIPE THE WINDSHIELD DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668479December 27, 2014
ELECTRICAL SYSTEM, ENGINE, STEERING
WATER PUMP HAD TO BE REPLACED DUE TO LEAK, COMPUTER REPROGRAMED TO FIX STEERING WHEEL CATCH, BATTERY TERMINAL CABLE REPLACED FOR UNKNOWN REASON. ALL THIS ON A BRAND NEW 2014 CRUZE. WTF? NOT TO MENTION INITIAL DRIVE SHAFT REPAIRS. THOUGHT THIS WAS AN AMERICAN MADE CAR WITH QUALITY AMERICAN PARTS, WORST FIRST NEW CAR BUYER EXPERIENCE EVER. MAKE IT RIGHT GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659520December 16, 2014
ENGINE AND ENGINE COOLING
2014 CHEVROLET CRUZ LTZ EXHAUST FUMES/MOLD/ANTIFREEZE SMELLS CAUSED SICKNESS, BAD ALLERGIES, EYES, NOSE, LUNGS PROBLEMS. *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664163December 14, 2014
ELECTRICAL SYSTEM, POWER TRAIN
CAN'T REMOVE KEY WHEN CAR IS IN PARK. TWO DIFFERENT TIMES NOW. ALSO CAR WITH 900 MILES ON IT FAILED TO START AND KEY WAS STUCK THIS TIME ALSO. TOW TRUCK DRIVER CALLED, HE ALSO COULD NOT REMOVE KEY. CHECKED CAR FOR ANYTHING LEFT ON, FOUND NOTHING. JUMPED CAR, IT STARTED, HE MOVED THE SHIFTER LEVER ROUGHLY SEVERAL TIMES, KEY CAME OUT. TOLD US NOT TO TURN CAR OFF AND TAKE IT TO DEALERSHIP. DRIVER THOUGHT BATTERY WAS BAD ALSO. TOOK CAR IN. THEY KEPT CAR THREE DAYS. WERE TOLD TWICE BY SERVICE MAN BATTERY HAD A BAD CELL. WHEN CALLED TO PICK UP CAR, SERVICE TOLD US WE MUST HAVE LEFT SOMETHING ON. THAT NOTHING WAS WRONG. AND WE MUST NOT HAVE SHIFTER IN PARK. LEFT DEALERSHIP, NO BATTERY REPLACED, NO REAL ANSWER TO WHY KEY DIDN'T COME OUT. DID NOT EVEN PUT CAR ON A CHARGER TO GET BATTERY BACK TO 100%. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663543December 11, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
4 TIMES THIS MONTH I WAS SITTING STILL AND ALL LIGHTS ON DASH CAME ON.THE CAR ONLY HAS 1100 MILES.THE TRAC MALF LIGHT,BRAKE LIGHT,STEERING LIGHT ECT.THIS CAR IS ONLY 4 MONTHS OLD AND ALREADY GIVING PROBLEMS LIKE THIS.VERY UN HAPPY WITH CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662313December 5, 2014
STEERING
AT HIGHWAY SPEEDS THE STEERING STICKS. MAKING IT SCARY TO DRIVE AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661173November 28, 2014
WHEELS, TIRES
TPMS WENT ON THANKSGIVING MORNING TIRE PRESSURE WAS 10. FILLED TIRE UP TO 32, WENT BACK OUT LATER TIRE PRESSURE WAS AT 10. CHECK IT BEFORE GOING TO SLEEP, TIRE PRESSURE WAS AT 4, FILLED IT UP TO 37. CHECKED IT IN THE MORNING AND IT WAS 4. TOOK CAR TO DISCOUNT TIRE, TECHNICIAN SAID THERE WAS A BUBBLE ON MY TIRE AND IT COULD NOT BE REPAIRED NEEDED A NEW TIRE. 163.00 LATER. THIS CAR IS ONLY SIX MONTHS OLD AND I SHOULD NOT HAVE TO BE REPLACING IT. THEY ARE FIRESTONE TIRES AND I AM VERY ANGRY THAT I HAVE TO PUT A NEW TIRE ON MY BRAND NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655322November 16, 2014
STEERING
WHILE TRAVELING ON A 50 MILE TRIP ( EACH WAY) 100 TOTAL, OVER THE WEEKEND I NOTICED AT TRAVELING SPEEDS OF 65-70 MPH THAT THE STEERING WAS ALMOST UNRESPONSIVE FOR A SECOND, OR SLOPPY, LIKE IT HAD A DEAD SPOT AND WASN'T RESPONDING. I WAS NOTICING, THAT WHEN I WENT TO ADJUST THE STEERING THERE WAS LIKE A SPOT IN THE STEERING WHERE IT WOULDN'T REACT WHICH I FOUND VERY UNSAFE. UPON DECELERATING AT SLOWER SPEEDS ON REGULAR ROADS AROUND 30-40MPH I NOTICED THE PROBLEM STILL BEING THERE. I FIND IT EXTREMELY UNSAFE AND ITS LIKE THE STEERING ISN'T RESPONDING PROPERLY WHICH IN THE EVENT OF NEEDING TO AVOID AN ACCIDENT CAN END UP CAUSING ONE. I ASK THAT SOMEONE PLEASE LOOK INTO THIS MATTER. I DID SOME GOOGLE SEARCHES ONLINE AND HAVE FOUND THAT THERE ARE MANY OWNERS OF CHEVROLET CRUZE VEHICLES HAVING THESE PROBLEMS. I WILL BE CONTACTING MY DEALER IN THE MORNING. UNFORTUNATELY THEY HAVEN'T BEEN VERY GOOD AT FIGURING OUT OTHER PROBLEMS THAT I HAVE HAD IN THE PAST. CRUZE OWNERS SPEAK UP PLEASE SO WE CAN GET THIS PROBLEM RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655043November 14, 2014
AIR BAGS
I HAVE BEEN TRYING TO GET MY AIR BAG RECALL TAKEN CARE OF SINCE JUNE. KEEP GETTING THE RUN AROUND AT FAIRWAY CHEVROLET THAT THE PART IS NOT READY AND I WILL GET A NOTICE WHEN TO BRING VEHICLE IN FOR REPAIRS. EVEN RECEIVED AN IMPORTANT EMAIL THAT THIS NEEDS TO BE TAKEN CARE OF ASAP....MEANWHILE NOT ABLE TO USE THE VEHICLE AS MUCH AS I WANT DUE TO THE AIR BAG DANGER. YOU WOULD THINK I WOULD GET A LOANER UNTIL MY CAR IS FULLY FIXED AND SAFE TO DRIVE. VEHICLE IS A YEAR OLD THIS MONTH AND 3300 MILES AS WE ARE NOT USING THE VEHICLE VERY MUCH. JUST DO NOT KNOW WHAT TO DO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652779November 5, 2014
FUEL/PROPULSION SYSTEM
PROBLEM: SMELL OF GAS UPON RESTART OF VEHICLE. SUMMARY; I HAD DRIVEN FROM CHICAGO TO BROWNSTOWN, MI (WHICH IS A DISTANCE OF ABOUT 250 - 300 MILES) WHERE I DROPPED SOMEONE OFF. STOPPED FOR ABOUT 5 MINUTES, THEN STARTED DRIVING FROM BROWNSTOWN TO CARLETON. WHEN LEAVING BROWNSTOWN, I DID ACCELERATE A LITTLE MORE FORCEFULLY THAN USUAL TO GET AWAY FROM TAILGATER, AND CONTINUED THE TRIP TO CARLETON (TOTAL DISTANCE ABOUT 7 MILES). STOPPED AT STORE FOR ABOUT 10 - 15 MINUTES FOR GROCERIES. WHEN I RESTARTED THE VEHICLE IN CARLETON STORE PARKING LOT, THERE WAS A DISTINCT SMELL OF GASOLINE. THE SMELL DISSIPATED AFTER A MINUTE, BUT I ALSO OPENED THE WINDOW TO HELP WITH THAT. TODAY I GOOGLED CRUZE GAS SMELL TO SEE IF ANY OTHER PEOPLE EXPERIENCED THE SAME THING, AND I FOUND SEVERAL COMMENTS DESCRIBING GAS SMELL ON RESTART OF CAR. I AM REPORTING THIS, ONLY TO BRING IT TO YOUR ATTENTION. I WILL BE TAKING MY CRUZE INTO THE DEALERSHIP SOON FOR ANOTHER ISSUE WITH FLUID LEAKING FROM CAR (RECEIVED LETTER YESTERDAY, AND HAVE OBSERVED SAME), AND WILL REPORT THE GAS SMELL. ALTHOUGH NOTHING HAS HAPPENED, A GAS SMELL SEEMS LIKE A POTENTIALLY SERIOUS PROBLEM. I AM HOPING THE PROBLEM WILL BE IDENTIFIED AND FIXED BEFORE A SERIOUS INCIDENT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649198October 21, 2014
WHEELS
I WAS DRIVING DOWN THE FREEWAY AT 65, THE CAR JOLTED TO THE LEFT UNEXPECTEDLY AND THEN CORRECTED. IT DIDN'T FEEL RIGHT SO I GOT OFF FREEWAY EXIT AND PULLED INTO A PARKING LOT. AS I ENTERED THE LOT THE RIGHT FRONT WHEEL SEVERED FROM THE AXEL AND CAR SKIDDED TO A STOP. THE CAR HAD A RECALL RIGHT AFTER I BOUGHT CAR IN MAY, FOR A FRONT AXEL RIGHT HALF SHAFT FRACTURE. THIS WAS REPAIRED IN AUGUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640481October 1, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AND THE LIGHTING AND RADIO FAILED TO OPERATE. THE DEALER STATED THAT THE BATTERY AND BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE CHECK ENGINE INDICATOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637158September 18, 2014
ELECTRICAL SYSTEM
OUR CHEVY CRUZE 2014 LTZ HAS A PUSH IGNITION BUTTON TO TURN THE VEHICLE ON. I DROPPED MY HUSBAND OFF AT WORK AND DROVE TO A SHOP 20 MILES AWAY. WHEN I TURNED OFF THE VEHICLE, THE WARNING MESSAGE DISPLAYED NO KEY TRANSMITTER (THIS WAS THE ONLY TIME THIS MESSAGE BECAME PRESENT). I REALIZED MY HUSBAND HAD THE KEYS IN HIS POCKET. I COULD NO LONGER TURN ON THE CAR OR DO ANYTHING WITH IT BESIDES LOCK IT. I HAD TO CRAWL THROUGH THE BACK SEAT, TO USE THE TRUNK SAFETY LATCH (SINCE NO MANUAL TRUNK RELEASE!) AND GET MY STROLLER OUT FOR MY BABY. THE CAR WILL SIGNAL IF PASSENGERS SEAT BELT IS OFF WHEN THE VEHICLE IS RUNNING, BUT IT SEEMS VERY STRANGE THE CAR DROVE THE 20 MILES WITHOUT A KEY AND NO WARNING THERE WAS NO KEY IN THE VEHICLES PREMISES. THIS REALLY COULD HAVE BEEN A HUGE SAFETY ISSUE HAD I STOPPED IN AN EMERGENCY LANE AND BEEN STRANDED. THE CAR MUST EITHER CUT THE ENGINE OFF IMMEDIATELY ONCE THE KEY LEAVES A CERTAIN FOOT DISTANCE OR LIKE THE SEATBELT WARNINGS THAT ARE BOTH 'AUDITORY AND VISUAL' NEEDS TO BE CORRECTED TO THIS SAME SPECIFICATIONS. IT MAY SEEM LIKE A MINOR THING, BUT WE ARE A MILITARY FAMILY STATIONED OVERSEAS, AND BEING STRANDED ABROAD ON UNKNOWN ROADS WAS A HUGE DISASTER THIS WEEK ESPECIALLY WITH A BABY ON BOARD THE VEHICLE. PLEASE I BEG YOU TO HAVE THE CHEVROLET/GM MOTORS MAKE AN IMMEDIATE CHANGE AND OR RECALL TO THIS ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630582September 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER COULD NOT REPAIR THE VEHICLE FOR THREE MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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