Chevrolet Cruze Complaints (2015)

253 consumer complaints on file.

#11493757November 16, 2022
ENGINE
Coolant leaking, was repaired. Now coolant mixed into oil causing overheating and a blown head gasket. Car now needs major repairs under 100,000 miles. I see recalls for 2013-2014 Models but none for 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489045October 12, 2022
ENGINE
The thermostat keeps cracking. The temperature gage does not work. Says that the engine is too hot and turns the AC off. Replaced the thermostat several times in the past 5 years due to cracking and coolent spilled all over the road and left me stranded twice. Now the sensors have broken and the AC will not turn on and the fan runs all the time. Check engine light doesnt come on until after the thermostat cracks and leaks all of the coolent out. This needs to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487028September 29, 2022
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood. Additionally, the engine was leaking fluid onto the ground. The vehicle was towed to an independent mechanic who diagnosed that the engine seals needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486846September 28, 2022
ENGINE, ELECTRICAL SYSTEM
I bought a new catalytic converter on the vehicle and had old parts replaced. There aren’t any leaks. I received an engine diagnostic test and still comes back with P0240 code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485951September 22, 2022
ENGINE
Service Engine indicator came on with message "Engine Hot, AC OFF". This is a 2015 Cruze with the 1.4L engine. This engine has the same water pump as previous models (2011 -2014). General Motors issued a Special Coverage Adjustment-Engine Coolant Leak from Water Pump, Bulletin # 14371B, in January 2015. GM is extending warranty period for 10 years or 150,000 miles. GM is making repairs at no cost to current owners of 2011-2014 Chevy Cruze. This extended warranty coverage and repairs should include 2015 Chvey Cruze owners. Again, the 2015 model with the 1.4L engine has the same water pump and all the same failure symptoms indicatea failed water pump. GM has identified this as a design flaw by issuing the Special Coverage Adjustment-Engine Coolant Leak from Water Pump, Bulletin # 14371B. There is the risk of engine overheat and sudden loss of engine power/ seizing that will occur with a loss of coolant while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484669September 15, 2022
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated that while her daughter was driving approximately 50 MPH, the vehicle stalled. The contact stated that her daughter saw no warning lights illuminated. The contact stated that the vehicle retained power steering and brakes and her daughter was able to restart the vehicle and drove back to the residence. The contact had the vehicle towed to a local dealer, where the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 79,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475631July 25, 2022
ENGINE
Coolant leak and engine overheating from Thermostat housing issue. 2nd time we have taken it in for this problem in 2 months after initial repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470400June 22, 2022
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated while stopped at a traffic sign, the vehicle stalled while depressing the accelerator pedal to proceed through the traffic sign. The contact stated that the vehicle was started and the contact was able to continue driving. The contact stated that the check engine warning light illuminated prior to the vehicle stalling. Additionally, the contact noticed that the vehicle was overheating. The contact stated that the engine temperature gauge fluctuating between normal temperature and extremely high temperature. The contact had not taken the vehicle to the local dealer or an independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 83,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464660May 14, 2022
AIR BAGS, SEAT BELTS
In December 2020 my vehicle was involved in an accident where I hit a curb which cracked my rim and deployed airbags. My airbag light is on I'm passenger seat belt is stuck due to airbag.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11458492March 27, 2022
POWER TRAIN
Water pump failed and car began to overheat. The car advised that it was turning off my heat due to the car getting too hot and then advised to stop the car due to overheating. When i took it to a certified chevy dealership the mechanic stated that this car maker and model was well known to leak liquids from many locations under the hood. He said that this car alone has kept them in service with as many repairs they have to do for these cars. My car was the fourth Chevy Cruze there that day that had some type of liquid leaking from under the hood. If this is that well known an issue with these type of cars then chevy should have a recall to fix this obvious malfunction so i wanted to make sure i Made a complaint on this in case others had not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454254February 26, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Reduced engine power & service stabilitrek. Service Engine light came on, and I had reduced power on the highway in the fast/passing lane with people behind me, this issue caused my car to suddenly slow down about 30mph, causing cars behind me to slam on their brakes and cut in front of other cars to the slow lane to avoid rear ending me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450264February 3, 2022
POWER TRAIN
Car rolls backwards on any incline. Transmission replaced early on issue continued. Serious safety issue for owners of these vehicle in hilly terrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449463January 30, 2022
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
Unknown
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11449390January 29, 2022
ENGINE
Leak from passenger side of the engine, next to air items intake,it is a coolant because I see orange color and I put about 6oz every other day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442635December 4, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Driving the car and suddenly it began to stall, next engine light came on, stability light came on, engine overheating waring came on, radio turned off, ac stopped working, smelling antifreeze, car shakes, power stalls when accellerating, smoke exited the engine, oil leaked and finally car stopped. AAA got car took it to a mechanic and rebuilt whole cylinder head. Now I received a letter from GM stating something wrong with PCV valve, and same thing is happening again same senerio just 4 months after getting fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438018October 25, 2021
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
On many occasions the car would be at a stop and start shaking violently, then it would stall out no matter where I was. The engine light came on so I went to see what it was, at first I thought it was the air filter, changed that, then it was the mass airflow sensor changed that then it started doing it again, then it was the O2 sensor and it worked for a day or 2. Now if the AC is on it shakes violently again and if I am at a stop it still will stall out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435792October 6, 2021
STEERING
Without warning, the mylink display first went black as i was making a left turn and disconnected from bluetooth. Within seconds the steering wheel got really stiff and it almost felt like the whole power shut off from the car but came back to normal within seconds and kept doing this for 3 more times, each lasting maybe 5 seconds. Very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435364October 4, 2021
AIR BAGS
The car was a total loss due to a MVA which involved this car only. The car hydroplaned, it spun and the traction control light was blinking. The front of the car hit the guardrail, spun, and then the back end hit the guardrail. At this point, all the dash lights were blinking and the car dead in the road. The flashers were turned on but due to the car dead, there were no flashers on and the car was stuck in the fast lane of a three lane highway in the dark and pouring rain. The air bags never deployed nor did the seatbelt tighten up. Components that failed: flashers, airbags, seatbelts, etc. Safety: could not alert other drivers that the car was in the road and was almost struck by a tractor trailer and other cars. Problem was reported to the insurance company who claimed it as a total loss. The police were called to the scene of the accident so there is a police report. The traction control warning light lit when the car hydroplaned. All the lights on the dash started flashing when it hit the guardrail, then after that, unsure when the car died and no power. The tow truck driver could not turn the steering wheel when he tried to pull it up the flat bed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434558September 27, 2021
UNKNOWN OR OTHER
Check engine light came on with radiator emblem showing with message Engine Hot AC Off. Towed to Orr Chevrolet, said it was water outlet bad. Paid $460.00 to repair. I think 2015 cruze should b covered under January 2015 Special Coverage, since water outlet falls under engine coolant leak pertaining to water pump Special Coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432430September 10, 2021
SEAT BELTS
The driver side seat belt did not lock in time like it was supposed to when i got rear ended today, causing my head the hit the steering wheel very very hard. I wouldn't have hit the steering wheel if my seat belt would have locked in place like its supposed to. It has not been confirmed or reproduced by a service center. The car is now being inspected by the police, and the insurance representatives. No warning lamps were on, and there wasn't any kind of messages or any other symptoms prior to the failure.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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