Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11619509October 12, 2024
ELECTRICAL SYSTEM
Car shut off while driving on highway. Service power steering and service airbag came on. Tried to jump it but that didn’t work. Car shut off while doing 70 mph on the highway. Was almost hit trying to get car to shoulder. I have just read that there are hundreds of complaints regarding the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613599September 9, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V674000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608533August 14, 2024
AIR BAGS
for some reason my Airbag service light come on, I was just driving and the warning came up on the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606799August 6, 2024
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the message “Low Engine Power” was displayed on the instrument panel. The vehicle lost motive power immediately afterwards. The contact had to wait sometimes before being able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed that the turbo supercharger had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605725July 31, 2024
ELECTRICAL SYSTEM
Car dies at 3 rpm’s, mechanic says it’s a faulty computer and that it is a very well known problem with this year of Chevy Cruze. I have to have the computer replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605318July 30, 2024
ELECTRICAL SYSTEM
Faulty ignition switch. Vehicle attempts to start on its own. Could be a very serious issue with car parked in a garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604622July 25, 2024
UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601038July 10, 2024
ELECTRICAL SYSTEM
Turned the car off, exited the vehicle. After a few minutes we could hear and see the car trying to start on its own. The headlights came on and even though it was in park it moved slightly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601042July 10, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Was parked on a slight incline with the car completely off and keys out of ignition. My daughter, her cousin and I exited the car and were walking in front of it. As we got in front of it my car made a sound like it was about to start. The headlights came on and the entire vehicle jerked forward a bit. It almost hit us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596172June 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The car starts smoking upon acceleration and the engine light comes on. It also has a lot of oil on top of the engine. I took the car to an independent dealership and he stated the engine and gaskets are bad and this is a common problem with the 2014 Chevy Cruz. I've been told there was a recall and read online of a recall on the engine. However, I did not see a recall when I entered the VIN number on the national database. I need for a manufacturer representative to contact me as soon as possible to make this situation right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593278June 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM, AIR BAGS
My car smells like oil burning with white smoke .and the valve cover leaks and the head gasket is damaged I need help still an issue the air bag light on.this car is un safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593139June 7, 2024
AIR BAGS
Why is this not resolved with a remedy as yet? It is over six months now. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592693June 5, 2024
ENGINE
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact continued driving the vehicle with the check engine warning light illuminated. The contact stated that there was white smoke coming from the front of the vehicle. The contact stated that the check engine warning light had started flashing quickly, and the vehicle lost motive power and stalled. The contact was able to drive the vehicle back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589987May 21, 2024
ENGINE
Car continues to leak coolant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590003May 21, 2024
ELECTRICAL SYSTEM
The dashboard lights, radio, electronic speedometer turns off occasionally. It does not seem to affect the car's engine. The Radio sound will go off. The electronics will come back on in about a second or two and "Service Stabilitrak" will appear on the center screen in the dashboard. When it does happen, it will happen a few times within about 5 minutes. It then won't happen again for a while. . . Perhaps a month or 2 months. It seems to happen at a random time. . i.e. not during acceleration or hard stopping. It's troubling because 1) it's distracting, 2) it is uncertain if critical components (breaking, steering, engine performance) is affected, 3) perhaps it would cause other car malfunction. I found a few ideas, online, that point to a bad engine to frame ground cable and/or bad negative battery cable. Here's an example: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583485April 17, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Various parts of the cooling system have failed on this vehicle multiple times even after under warranty repair (twice in as many years beginning in 2018) at a licensed dealership; and again several more times since, most recently this week. At no point did a Chevrolet/GM employee/representative alert me of known common issues, and they even incredulously asked me who did prior repairs when it was indeed, their dealership. In all, nearly every hose been replaced at least three times, reservoir tanks replaced, and thousands of dollars outside of warranty repairs have occurred on the same components. The vehicle has completely blown hoses while driving and filled the cabin with burning, noxious, and sweet smells, and fogged up the windshield with vaporized fluids. Coolant certainly leaks and works it way into the cabin. I was not made aware of any known issues though this appears it is a common problem with this vehicle. Issues with the battery/powder have also plagued this vehicle. It results in the "stabilitrak" failing randomly, electrical issues that causing power failures and disruptions to dashboard lights and components, sound system (including from the radio, to the sounds of the blinker and alerts), and engine power getting cut off. These incidents started occurring after about a year of purchasing the vehicle (certified used) in 2017. It appears the previous owner also faced these problems. I do not currently have paperwork of the repairs but they can be obtained. Date given is of the most recent incident with the first instance occurring in 2018. I also believe this vehicle may be a victim of the airbag defect, causing a possibly premature deployment of the side airs bags only during a front tire collision. Plastic pieces broke off and caused injuries to my scalp and shoulder, though the recall would not be issued for at least 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583386April 16, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V674000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578400March 20, 2024
AIR BAGS
The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA Campaign Number: 23V870000 (Air Bags); however, the part to do the repair was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578570March 20, 2024
AIR BAGS
vehicle has a recall for a few years already and dealer is saying that parts are not available.I have call multiple time and different dealers already and all of them have the same answer. time is passing by and Chevrolet Motor Company has not come with a solution to correct the problem.This make us feel unsafe to drive this vehicle. If they are not going to come to a solution to this recall and letting time pass for vehicle to get older and be junk out by the consumer so they can save a buck and sticky to the consumer once again. What is the purpose for the NHTSA get funded by the consumer if nothing will get done by Cherolet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577147March 13, 2024
AIR BAGS, UNKNOWN OR OTHER
Recall on my car has no remedy and has had a safety recall for 7 months. I have tried to contact both chevy and GM for a solution as I do not feel safe driving my car and they both told me I just have to wait. So now I am unable to drive my car out of fear for the safety of myself and others, and they will provide no solution other than to just wait and allow my car to be unused for an undetermined amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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