Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#10575474March 29, 2014
STEERING
THE STEERING DOES NOT FEEL STABLE. AT VARIOUS TIMES MOSTLY AT HIGHWAY SPEEDS THE STEERING FEELS AS THOUGH THERE IS NO CONNECTION FOR A SPLIT SECOND WITH THE TIE ROD THAT CONTROLS THE STEERING. THE CAR WILL ACTUALLY PULL SLIGHTLY AND REQUIRE CORRECTION FROM TIME TO TIME. THE PULL CAN BE EITHER TO THE RIGHT OR LEFT AND NOT RELATED TO ANY POSSIBLE WIND. THE CAR HAD BEEN TAKEN TO THE DEALER MARCH 14, 2013, WITH NO CHANGE IN THIS SITUATION. THE FEELING IS SIMILAR TO DRIVING SOME OF THE OLD JUNKS FROM DAYS GONE BY BACK IN THE 60'S WHERE THE STEERING WAS LOOSE AND REQUIRED BOTH HANDS FIRMLY ON THE WHEEL AND CONSTANT CORRECTION GOING DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573747March 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE BUT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MILD CONCUSSION AND WHIPLASH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 22,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10573878March 20, 2014
POWER TRAIN
THE COMPLAINT IS 1)VEHICLE SURGES WHEN STOPPED AT A SIGNAL OR STOPPED WHILE IN GEAR. EXTRA PRESSURE IS APPLIED TO BRAKE PEDAL OUT OF FEAR IT WILL LUNGE FORWARD. 2)INTERMITTENTLY SURGES DRASTICALLY WHEN YOU REMOVE YOUR FOOT FROM BRAKES. 3)INTERMITTENT HIGH REVVING AND ACCELERATION PROBLEMS. A SERVICE BULLETIN WAS PERFORMED IN WHICH REPAIRS WERE MADE TO THE TRANSMISSION. THESE REPAIRS INCREASED THE SYMPTOMS AND MADE IT THE VEHICLE EXTREMELY UNSAFE TO DRIVE. GM ENGINEERS STATE THE CAR IS OK. DOES SOMEONE HAVE DO DIE BEFORE THE PROBLEM IS CORRECTED. A LOT OF PEOPLE HAVE MADE COMPLAINT ON THE EDMONDS.COM WEBSITE. SOMEONE NEED TO LOOK INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573230March 18, 2014
SERVICE BRAKES
WHILE DRIVING IN STOP AND GO TRAFFIC AT APPROXIMATELY 25MPH. THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND TO AVOID HITTING THEM I SLAMMED ON MY BRAKES. IT TOOK 4-5 SECONDS BEFORE THE BRAKES RESPONDED AFTER PRESSING ALL THE WAY DOWN ON THE PEDAL BASICALLY STANDING ON THE PEDAL. I HAD TO SWERVE INTO THE NEXT LANE TO AVOID HITTING THE CAR IN FRONT OF ME. LUCKILY THERE WERE NO OTHER CARS IN THE OTHER LANE AT THE TIME.. I CALLED THE DEALERSHIP AND THEY SAID THIS IS NOT NORMAL AND TO BRING THE CAR IN. I TOOK IT IN AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE BRAKE SYSTEM. I TRIED IT OUT IN MY HOUSING COMPLEX AND ITS STILL DOING THE SAME THING WHEN DRIVING 25MPH AND SLAMMING ON THE BRAKES THIS CAR IS NOT SAFE AND I WILL BE LOOKING INTO REPLACING IT WITH SOMETHING OTHER THAN CHEVY.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572595March 15, 2014
POWER TRAIN
FRONT AXLE BROKE IN THE CENTER OF VEHICLE WHEN DRIVING IN HEAVY TRAFFIC. ALL FORWARD MOTION QUIT. UNABLE TO MOVE VEHICLE, YET, WHEN GEAR SHIFT IN PARK, VEHICLE WOULD ROLL. CAR IS TEN MONTHS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569350March 14, 2014
ENGINE, VEHICLE SPEED CONTROL, STEERING
IN APRIL OF 2013 MY 2013 CHEVY CRUZE SHUT OFF WHILE ATTEMPTING TO DRIVE OFF FROM A RED LIGHT THAT JUST TURNED GREEN, AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR JUST SHUT OFF. THERE WERE NO OTHER VEHICLES BEHIND ME SO I IMMEDIATELY TRIED TURNING THE CAR ON BUT I HAD TO PUT IT PARK THEN START IT AGAIN AND CONTINUED EN ROUTE AND DID NOT THINK ANYTHING OF IT. THIS HAPPENED TWICE WITHIN THE NEXT FEW MONTHS. THE FOURTH INCIDENT I HAD A CAR FULL OF FAMILY MEMBER AND WE WERE GETTING ON THE FREEWAY ON RAMP SLOWING TO COME TO A STOP WHEN THE LIGHT TURNED GREEN SO AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR SHUT DOWN AND I HAD NO CONTROL AND WAS ALMOST HIT FROM BEHIND LUCKILY THERE WAS NO CAR IN THE LANE OVER SO THE TRUCK BEHIND ME SWERVED INTO THE NEXT LANE AND I ONCE AGAIN PUT THE CAR IN PARK STARTED AGAIN AND IMMEDIATELY CALLED THE DEALERSHIP AND TOOK THE VEHICLE INTO THE DEALERSHIP. I WAS TOLD BY THE SERVICE DEPARTMENT A FEW WEEKS LATER THAT THEY FIGURED THE PROBLEM WAS A LOW OCTANE GAS AND I JUST NEEDED TO START USING CHEVRON ONLY AND THEY WOULD GIVE ME $250 IN CHEVRON GAS CARDS. I REFUSED TO PICK UP THE CAR BECAUSE I ALREADY ONLY USED CHEVRON GAS IN THE VEHICLE SINCE I PURCHASED IT IN DECEMBER 2012 WITH ONLY 3 MILES. AFTER 2 MONTHS OF ARGUING BACK IN FORTH ABOUT THEM NOT HAVING A FIX FOR THE CAR I RETURNED THE RENTAL AND PURCHASED A DIFFERENT VEHICLE ELSEWHERE AND FILED A COMPLAINT WITH GM WHICH ALSO GAVE ME THE RUN AROUND ABOUT THE VEHICLE BEING FIXED WHEN IT WASN'T EVER WORKED ON TO THIS DAY THEY HAVE THE CAR AND I AM NOW IN COLLECTIONS AND CONTINUING THIS HEADACHE WITH GM. THEY SAID ITS NOT A RECALL BUT I HAVE SPOKEN TO SEVERAL OTHER PEOPLE INCLUDING THE RENTAL COMPANY THAT HAS HAD THE CHEVY CRUZE SHUT OFF ON THEM AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572498March 14, 2014
ENGINE, AIR BAGS
I PURCHASED A 2013 CHEVY CRUZE IN JUNE, 2013. IN NOVEMBER OF THE SAME YEAR, I STRUCK A DEER ON A RURAL STRETCH OF INTERSTATE HIGHWAY AT HIGH SPEED (70MPH). AT THIS POINT THERE WERE ROUGHLY 9,000 MILES ON IT. THE AIR BAGS DID NOT DEPLOY, BUT I WAS UNHARMED. THE IMPACT CAUSED THE VEHICLE TO DO A 180 DEGREE ROLL ONTO THE SHOULDER, AT WHICH POINT I EXITED THE VEHICLE TO SEE THE AREA NEAR THE BATTERY SMOKING WITH A SMALL FLAME COMING OUT OF IT. WITHIN MINUTES, AND BEFORE EMERGENCY VEHICLES COULD ARRIVE THE FRONT OF THE CAR WAS FULLY ENGULFED IN FLAMES. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10568575March 11, 2014
STEERING
WHILE ACCELERATING FROM A FULL STOP, FELT THE VEHICLE LOSE POWER AND HEARD LOUD NOISES COMING FROM UNDER THE CAR. CAME TO A FULL STOP IN THE MIDDLE OF A BUSY ROAD. TURNED OFF THE CAR. TURNED IT BACK ON AND ATTEMPTED TO MOVE THE CAR TO NO AVAIL. PUT THE CAR IN PARK AND THE CAR STARTED TO ROLL BACKWARDS. CAR HAD TO GET TOWED. CHEVY DEALERSHIP STATES THE FRONT RIGHT AXLE SNAPPED. IN PROCESS OF BEING REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567164March 5, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHEN DRIVING I KEEP SMELLING AN ODOR COMING FROM THE VENTING SYSTEM WHEN THE HEAT IS ON. AT TIMES THE ODOR IS STRONGER THAN OTHER TIMES, AND EVEN NAUSEATING AT TIMES. I KEEP TELLING DEALERSHIP THAT IT IS A CHEMICAL SMELL. FINALLY AFTER HAVING MY CAR IN SHOP TWICE THEY SAID THAT CHEVY DID A BULLETIN ON A "HEATING BOX" AND THAT IT IS TOO HOT AND NEEDS TO BE REPLACED. WE WILL SEE IF THAT IS WHAT IT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567187February 27, 2014
EXTERIOR LIGHTING, VISIBILITY
LIMITED VISIBILITY AT NIGHT, (SHADED WINDSHIELD) WITH NO ARTIFICIAL LIGHTING (STREET LIGHTS) ESPECIALLY BAD ON CURVES AND HILLS. SEE LINK HTTP://YOUTU.BE/BLU0J2BNG5O
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566039February 26, 2014
POWER TRAIN
I WAS MAKING A RIGHT TURN WHEN THERE WAS A NOISE SIMILAR TO A TIMING BELT FAILURE FROM UNDER THE ENGINE AND THE CAR APPEARED TO LOSE POWER. I PULLED OVER AND LOOKED UNDER THE VEHICLE BUT THERE WAS NO SIGN OF DAMAGE. I RESTARTED THE ENGINE AND PUT IT IN DRIVE AND THE NOISE RECURRED. I DECIDED TO CALL A TOW TRUCK TO TAKE THE CAR TO THE DEALER WE BOUGHT IT FROM IN AUGUST 2013. THE DEALER FOUND A BROKEN/SEPARATED FRONT RIGHT AXLE. THE CAR IS AN AUTOMATIC. THE DEALER REPLACE THE AXLE. I AM WRITING THIS TO REPORT THE INCIDENT AS THE CAR IS VIRTUALLY BRAND NEW. I HAVE NO COMPLAINTS WITH THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564792February 18, 2014
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE THE VEHICLE WOULD NOT TRAVEL IN THE DIRECTION BEING STEERED. THERE WAS FORCE APPLIED TO THE STEERING WHEEL IN ORDER TO CONTINUE DRIVING. IN ADDITION, THE TRANSMISSION SLIPPED GEARS AND LUNGED FORWARD INTERMITTENTLY WHEN AT A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564320February 14, 2014
SERVICE BRAKES
TL- THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP RIGHT AWAY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THERE WAS AIR IN THE BRAKE LINES AND THAT THEY NEEDED TO BE BLEED. THE VEHICLE WAS SERVICED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 700. AP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564025February 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES DID NOT RESPOND WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS RECOMMENDED THAT THE BRAKES AND CALIPERS BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO NOTIFIED THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563256February 6, 2014
STEERING
STEERING BECOMES "NOTCHY/STICKY" WHILE DRIVING, MORE NOTICEABLE AT HIGHER SPEEDS. I DRIVE 40 MILES ONE WAY TO WORK AND NOTICE THIS ABOUT 95% OF THE TIME. WHEN THE TEMPERATURES ARE IN THE SINGLE DIGITS THE STEERING SEEMS TO BE FINE. DEALERSHIP CANNOT REPRODUCE THE SYMPTOMS. THEY NEED TO DRIVE IT FOR MORE THAN A MILE. PLENTY OF DISCUSSIONS ON OTHER WEB SITES WITH THE SAME ISSUES. (CRUZETALK.COM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563258February 6, 2014
ENGINE AND ENGINE COOLING
NOTICED A COOLANT (ANTIFREEZE) ODOR WHEN THE HEAT IS ON. I DON'T NOTICE IT ALL THE TIME, SOME DAYS THERE'S A STRONGER ODOR THAN OTHERS. PLENTY OF INFO ON OTHER WEBSITES WITH SAME ISSUE. (CRUZETALK.COM) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560850January 21, 2014
POWER TRAIN
CAR HAD LOUD NOISE DRIVING THROUGH AN INTERSECTION AND LOST GEAR. TRANSMISSION WOULD NOT GO INTO GEAR OR PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559364January 10, 2014
ENGINE
TOOK THE CAR TO DEALER FOR CAR WASH ,AFTER DOING COMPLIMENTARY MULTI POINT INSPECTION THEY CALLED ME AND TOLD ME MY WATER PUMP WAS LEAKING.THEY REPLACED THE WATER PUMP ON A CAR WITH ONLY 10801 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557063December 23, 2013
STEERING
AT HIGHWAY SPEEDS >55 THE STEERING WHEEL GIVE RESISTANCE WHEN TURNING THE WHEEL TO THE RIGHT TO MAKE MINOR LANE CORRECTIONS. WHEN YOU GET PAST THE RESISTANCE THE STEERING OVER CORRECTS WHICH CAUSES YOU TO SWERVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557119December 23, 2013
STEERING
2013 CHEVY CRUZE AT HIGHWAY SPEEDS SEEMS TO HAVE THE STEERING LOCK OR BECOME "STICKY". PROBLEM IS MOST NOTICEABLE AT SPEEDS ABOVE 50 MPH. IT BECOMES DIFFICULT TO MAKE MINOR CHANGES IN DIRECTION WHEN TRYING TO KEEP THE CAR IN THE LANE OF TRAFFIC. THE "LOCK UP" SEEMS TO BE WORSE WHEN CORRECTING TO THE LEFT COMPARED TO CORRECTING TO THE RIGHT. THIS BECOMES A REAL CONCERN WHEN DRIVING ON ICY OR SNOW PACKED ROADS AS I FEAR A LOSS OF CONTROL WHEN OVERCORRECTION DUE TO THE "STICKY" STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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