Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10628442August 26, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TIRES STARTED SHAKING AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND AFTER 10 SECONDS THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE CHECK ENGINE LIGHT AND SERVICE POWER STEERING MESSAGE ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627114August 21, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, AN UNKNOWN WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TURBO CHARGER AND THE EXHAUST MANIFOLD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626804August 20, 2014
POWER TRAIN
WHEN TAKING OFF SOMETIMES IT LAUNCHES FINE LIKE A NORMAL CAR! BUT 40% OF THE TIME IT STALLS OUT, THAN DECIDES TO GO, WHICH HAS CAUSE ME TO ALMOST BE HIT MULTIPLE TIMES. SINCE THE FIRST TIME IT HAPPENED, ITS HAPPENING MORE OFTEN AND SHIFTING HARDER AND HARDER. IF THIS KEEPS UP IM GONNA LOSE MY TRANSMISSION WHEN I REALLY NEED IT PULLING OUT INTO TRAFFIC. I BOUGHT A CAR TO BE RELIABLE AND SAFE TO DRIVE, NOW I AM AFRAID TO PULL OUT INTO TRAFFIC BECAUSE OF THE CHANCE IT MAY NOT GO, AS IF ITS STUCK IN NEUTRAL. THE GM DIAGNOSIS WAS IT COULDN'T BE RE CREATED AND NO CODES SO ITS PERFORMING FINE! THIS IS CAUSED ME TO BE SCARED FOR MY LIFE AT TIMES AND MAKES ME VERY NERVOUS DURING DRIVING NOW. TRIED TO TALK TO GM CORP ABOUT IT AND THE SENT ME TO GM DIAGNOSIS TO KNOW WHAT'S WRONG BUT I'VE DONE THIS AND THEY SAY NOTHING IS WRONG! ANYONE IS WELCOME TO TAKE MY CAR OUT FOR A DRIVE TO EXPERIENCE THE FACT THAT IT IS NOT OPERATING RIGHT. PLEASE HELP FIGURE OUT THIS PROBLEM. FOUND MANY OTHER STORIES LIKE THIS ON OTHER CRUZE OWNERS. WE NEED TO FIGURE THIS OUT BEFORE ITS A RECALL ISSUES AND TAKES LIVES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626928August 20, 2014
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
WE HAVE A LOSS OF ENGINE POWER AT ANY SPEED AND TWO ERRORS COME UP, "SERVICE STABILITRACK" AND "SERVICE TRACTION CONTROL" . ENGINE LOSES POWER AND CANNOT MAINTAIN SPEED ESPECIALLY DANGEROUS WHEN TRYING TO MAINTAIN FREEWAY SPEEDS. ALSO HAPPENS AT LOW SPEEDS, 10 TO 25 MPH. THEREFORE IT CAN HAPPEN AT ANY SPEED. CAN RESET BY REMOVING BATTERY CABLE, BUT WILL HAPPEN AGAIN WITHIN A DAY OR TWO. THIS ISSUE STARTED ABOUT 6 MONTHS AGO. HAPPENS ALL THE TIME NOW AND IS VERY DANGEROUS. WENT ON LINE AND FOUND BLOGS WHERE OTHER PEOPLE ARE ALSO HAVING THIS SAME ISSUE. THEY ARE THE ONES THAT SUGGESTED WE TAKE OFF THE BATTERY CABLE TO RESET. WE CHECKED ALL THE FUSES AS ONE BLOG SAID AND THEY ARE ALL OK. CALLED CHEVY DEALER AND THEY HAD NO RECALL AND WANTED 100 DOLLARS TO LOOK AT IT AND THEN DECIDE IF IT FELL UNDER WARRANTY. PURCHASED CAR AT 43,000 MILES, CURRENTLY AT 73,000 MILES. THE ISSUE USED TO HAPPEN FROM TIME TO TIME NOW IT HAPPENS ALL THE TIME. THERE SHOULD BE A RECALL FOR THIS ISSUE. THE DEALERSHIP DOES NOT THINK IT IS COVERED BY THE WARRANTY BUT WILL NOT SAY UNTIL WE TAKE IT IN TO HAVE IT SERVICED. WE MIGHT ADD WE HAVE A STANDARD TRANSMISSION AS THIS MAY DIFFERENT THAN THE AUTOMATIC TRANSMISSIONS. TRYING TO SHIFT WITHOUT ANY ENGINE POWER IS A PROCESS IN TERROR ON THE FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626438August 19, 2014
AIR BAGS, ELECTRICAL SYSTEM, SEATS
FRONT PASSENGER AIR BAG "OFF LIGHT" COMES ON INTERMITTENTLY ON MY 2011 CRUZE WHEN AN ADULT IS SITTING IN THE FRONT PASSENGER SEAT -- INDICATING THE AIR BAG SYSTEM IS OFF. I'VE TAKEN IT TO MY GM DEALERSHIP TWICE AND BOTH TIMES THEY SAY THAT EVERYTHING CHECKS OUT OK AND THERE IS NOTHING THEY CAN DO. THE CAR AIR BAGS HAVE NEVER BEEN DEPLOYED. THERE IS A FLAW WITH THIS SAFETY SYSTEM AND GM SHOULD STEP FORWARD AND COME UP WITH A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621940August 13, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE TRYING TO START HER VEHICLE THE KEY BECAME STUCK IN THE IGNITION AND SHE WAS UNABLE TO RELEASE THE KEY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621734August 12, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
MY CAR KEEPS SHUTTING OFF WHILE IM DRIVING IT.. IT IS NOW NOT EVEN TURNING ON AT THIS POINT. I TRY TO START IT AND WONT TURNOVER. LAST WEEK WHILE DRIVING DOWN THE HIGHWAY AT SPEED 35-40, MY RADIO AND A/C TURNED OFF, THEN THE CAR BEGAN TO SLOW DOWN, THEN SHUT OFF IN THE MIDDLE OF THE HIGHWAY. I WANT TO ADD HOW EXTREMELY DANGEROUS THIS IS FOR ME (7 MONTHS PREGNANT, AND 2 LITTLE GIRLS IN CAR). I TRIED SCHEDULING AN APPOINTMENT SEVERAL TIMES FOR THE ELECTRICAL RECALL AND HAVE BEEN SCHEDULED FAR OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621389August 11, 2014
AIR BAGS
WHEN A PASSENGER IS SITTING IN THE SIT, THE AIRBAG SYSTEM WILL READ "OFF". I SHOULDN'T HAVE TO PAY FOR AN AIRBAG FAILURE ON GM FAULT. I DOCUMENTED A VIDEO OF THE AIRBAG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620718August 7, 2014
ENGINE
TL* THE CONTACT OWNS 2011 CHEVROLET CRUISE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED AS THE ENGINE OVERHEATED. THE FAILURE OCCURRED WHILE THE CONTACT WAS SHUTTING OFF THE AIR CONDITIONER, WHICH CAUSED THE FRONT WINDOW TO BECOME FOGGED. THE FAILURE OCCURRED ON ONE OCCASION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619211August 6, 2014
SERVICE BRAKES, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BRAKES FAILED INTERMITTENTLY AND A LEAK WAS NOTICED UNDERNEATH THE VEHICLE. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE DEALER REPLACED THE VACUUM LEAK, CAM SHAFT COVER, AND VALVE COVER, BUT THE FAILURE RECURRED. THE SERVICE BRAKES WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE MECHANIC STATED THAT THE VALVE COVER AND PCV HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619129August 5, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE VEERED SHARPLY TO THE RIGHT AND THE POWER STEERING FAILED. THE SERVICE STABILITRACK AND BRAKE WARNING INDICATORS ILLUMINATED. THE INSTRUMENT PANEL GAUGES AND RADIO WERE BLINKING ERRATICALLY. THE FAILURES OCCURRED MULTIPLE TIMES AND USUALLY DURING OR AFTER RAINY WEATHER. THE DEALER STATED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618542July 30, 2014
POWER TRAIN
ON FEBRUARY 17TH, 2012 I PURCHASED A 2011 CHEVROLET CRUZE FROM A LOCAL DEALERSHIP. UNBEKNOWNST TO ME BY JULY OF 2014 MY CAR WOULD BE IN TWO DIFFERENT DEALERSHIPS ON FIVE SEPARATE OCCASIONS FOR TRANSMISSION PROBLEMS. MARCH 7TH, 2013 (32,512 MILES); REPAIR: CHECKED FOR CODES, NO TRANSMISSION CODE; VEHICLE RE-PROGRAMMED WITH UPDATED SOFTWARE. SEPTEMBER 30TH, 2013 (36,623 MILES); REPAIR: TRANSMISSION REMOVED, FOUND METAL CONTAMINATING PISTONS, TCM FAILURE, TRANSMISSION REASSEMBLED. OCTOBER 17TH, 2013 (36,967 MILES); REPAIR: TECHNICIAN TEST DROVE WITH CUSTOMER, VERIFIED CONCERN. HESITATION, HARD DOWNSHIFT EXPERIENCED SHUDDER FROM STOP. COMPARED TO A STOCK VEHICLE; SAME HESITATION AND HARD DOWNSHIFT HOWEVER DOES NOT EXHIBIT ACCELERATION BUMP FROM STOP. VEHICLE REPAIR (COMPLETED 7 DAYS LATER ON OCTOBER 24TH, 2013): FAILED TCM AND VALVE BODY, VERIFIED ON TEST DRIVE. REPLACED TCM AND VALVE BODY. JANUARY 23RD, 2014 (MILEAGE UNKNOWN, WAS NOT PROVIDED WITH WORK ORDER FOR THIS VISIT); DEALERSHIP WOULD NOT CONFIRM PROBLEM AFTER DRIVING VEHICLE FOR ONLY 15 MILES. THEY WERE INFORMED THAT THE ISSUE IS RANDOM AND NOT CONSTANT. NO REPAIRS PERFORMED ON THIS VISIT. SINCE BEING TURNED AWAY BY THE ORIGINAL DEALERSHIP ON JANUARY 23RD, 2014 I RECORDED APPROXIMATELY 19 INSTANCES OF MY VEHICLE EITHER HESITATING, CHUGGING WHEN ACCELERATING, BANGING ITSELF INTO GEAR, ALMOST STALLING, AND THE VEHICLE ACTUALLY JUMPING FORWARD WHILE MY FOOT WAS ON THE BREAK AT STOP LIGHTS. IT WAS WHEN I ALMOST STALLED WITHIN A 6 WAY INTERSECTION THAT I CONTACTED ANOTHER CHEVROLET DEALERSHIP (JULY 10TH, 2014) FOR A SECOND OPINION. WITHIN TWO DAYS OF LEAVING MY VEHICLE AT THE DEALERSHIP (JULY 24TH, 2014) IT WAS CONFIRMED BY THE SERVICE MANAGER THAT IN FACT THE CAR WAS NOT DRIVING PROPERLY. THE VEHICLE IS STILL AT THE DEALERSHIP AS OF TODAY (JULY 30TH, 2014). THIS IS NOT A VEHICLE I FEEL IS SAFE OR RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616797July 28, 2014
AIR BAGS
HIT A DEER HEAD-ON GOING APPROIXATELY 50 MPH CAUSING SEVERE DAMAGE TO THE FRONT END OF THE VEHICLE. AIR BAGS NEVER DEPLOYED, BUT COULD SMELL THE AIR BAGS AND HEAR THEM IN THE STEERING WHEEL MAKING NOISE. THE CRASH WAS ENOUGH THAT ON STAR WAS ALERTED OF THE CRASH AND CALLED 911. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10616189July 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE REVERSING, THE BRAKES FAILED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES FAILED TO RESPOND. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V60000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615962July 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IT ROLLED OUT OF PARK INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615583July 23, 2014
STRUCTURE
I HAD MY CAR PARK IN THE FRONT YARD. IT RAIN ON THAT DATE UNTIL THE NEXT MORNING . WHEN I GOT INTO MY CAR I NOTICE ON THE FRONT PASSENGER SIDE UP UNDER THE DASHBOARD THAT IT WAS SOAK AND WET FROM THE RAIN THAT WE GOT. I DIDN'T LEAVE ANY WINDOWS DOWN. THE ONLY WAY THE WATER COULD OF GOT IN IS THROUGH A LEAK IN THE LINING AROUND THE WINDSHIELD. I NEVER HAD IT REPLACE BEFORE. I DON'T UNDERSTAND HOW A CAR THAT YOU DON'T HARDLY RIVE COULD GET FLOODED. I KEEP IT COVERED UP. ITS JUST THAT 1 PARTICULAR DAY I LEFT IT UNCOVERED OVERNIGHT AND IT GET RAIN IT. I KNOW THE LINING OR INSULATION SHOULD HOLD UP LONGER THAN 4 YRS? THAT IS I CONSIDER A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615872July 23, 2014
POWER TRAIN:CLUTCH ASSEMBLY, TIRES
I WAS PULLING OUT OF THE DRIVE THROUGH WINDOW AT MCDONALDS AND MY PURSE HIT THE CLUTCH. MY CAR CHANGED GEARS WITH JUST AT A SLIGHT TOUCH. IT HAS DONE THIS BEFORE SEVERAL TIMES SINCE I HAVE OWNED IT. ALSO MY BACK TIRES NEVER STAY INFLATED. EVERY THREE DAYS I AM USUALLY PUTTING AIR IN THE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615226July 22, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
THE TRANSMISSION DOES NOT ENGAGE FROM A STOP TO MOVE AND ALMOST CAUSED A COLLISION. EVEN ON THE HIGHWAY THE VEHICLE DOES NOT SHIFT PROPERLY AND HESITATES AND WHEN IT FINALLY SHIFTS IT SLAMS INTO GEAR. THE MOSTLY OCCURS FROM A STOPPED POSITION AND THEN DURING ACCELERATION. THE DEALERSHIP SAID THAT IS HOW IT IS DESIGNED AND NOTHING IS WRONG. BUT THE PROBLEM JUST KEEPS GETTING PROGRESSIVELY WORSE. LONGER HESITATIONS AND HARDER SHIFTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615367July 22, 2014
SERVICE BRAKES
BACKING OUT OF DRIVE DOWN HILL BRAKES GOT REAL HARD, DID STOP AFTER PUSHING HARD. ALSO GOING DOWN HILL PUSHED BRAKE DIDN'T WANT TO STOP. WE ALREADY HAD THE MICRO SWITCH REPLACED IN FEB OF 2014.THIS HAPPENED AFTER THAT .THE DEALERSHIP WHEN WE TOOK IT IN SAID THAT WAS NOT COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614972July 21, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE NO DIAGNOSIS OR REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,749 AND THE CURRENT WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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