Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11141522October 19, 2018
FUEL/PROPULSION SYSTEM
PARKED THE CAR, GOT OUT AND SMELLED GASOLINE. LOOKED ALL AROUND THE CAR AND DID NOT SEE ANY GAS ON THE GROUND. OPENED THE HOOD AND FOUND A SILVER DISC IN THE FUEL LINE SPRAYING FUEL ALL OVER THE ENGINE COMPARTMENT. IT IS A FUEL INJECTION PRESSURE DAMPER THAT FAILED. DEALERSHIP IS SAYING THE PART IS OBSOLETE AND CAN NOT GET ANOTHER ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141145October 17, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING MY RADIO STARTS TO FLASH ON/OFF, STABILITRAK, CHECK ENGINE LIGHT FLASHES ON THE DASHBOARD. WHILE MAKING A LEFT TURN THE STEERING WHEEL BECAME STIFF. IF I DIDN'T HAVE CONTROL OF MY CAR I WOULD'VE HIT THE CURB AND/OR ANOTHER CAR. ALL WHILE MY KIDS WERE IN THE VEHICLE. I HAVE READ OTHER COMPLAINTS DEALING WITH THE SAME ISSUE, WHY HASN'T THIS BEEN ISSUED AS A SAFETY RECALL YET????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139390October 10, 2018
ENGINE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE WINDSHIELD WAS COVERED WITH ICE. WHEN THE DEFROSTER WAS ACTIVATED, COLD AIR CAME THROUGH THE AIR VENTS AND THE ICE WAS NOT MELTING. THE VEHICLE WAS TAKEN TO THE DEALER (MAJOR WORLD CHEVROLET, 43-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101) WHERE IT WAS DIAGNOSED THAT THE ENGINE BLOCK POWER CORD WAS DAMAGED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V417000 (EQUIPMENT) IN JANUARY OF 2018. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139185October 9, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I WAS IN MOTION / DRIVING MAKING A RIGHT TURN ON A CITY STREET, USED MY TURN INDICATOR AND THE RADIO SHUT OFF AS WELL AS THE DASHBOARD FLASHED THE TRACTION CONTROL ALERT. I HAVE NOT HAD THIS SITUATION HAPPEN BEFORE BUT IT IS VERY CONCERNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132451October 1, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 75 MPH, THE VEHICLE DOWNSHIFTED WHILE STALLING. THE VEHICLE COMPLETELY SHUT OFF AND THE "REDUCING POWER" AND "DIESEL SHUTTING OFF" WARNING INDICATORS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT PLACED THE VEHICLE IN NEUTRAL WHILE IT WAS DOWNSHIFTING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131786September 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
UNFORTUNATELY, THIS IS THE 3RD TIME THAT MY 2014 CHEVY CRUZE HAS THIS ISSUE. MY ENGINE LIGHT STAYS ON WHILE THE STABILOCK SERVICE FLASHES ON THE DASHBOARD; CAR JERKS WHILE EITHER IDLE AND/OR STOPPED; A LOUD SQUEAKING NOISE FROM UNDER THE HOOD (ALL THESE ISSUES ALWAYS START AT THE SAME TIME!!). I HAVE TAKEN MY CAR TO CHEVY DEALERSHIPS AND THEY HAVE (SUPPOSEDLY) REPLACED THE SAME PART - SHAM COVER (ACCORDING TO MY INVOICES). I TOTALLY DON'T GET WHY THIS IS A NOT A RECALL ISSUE. IT IS VERY FRUSTRATING TO TAKE MY CAR IN FOR THE SAME ISSUE, AND OF COURSE, NOW THAT THE WARRANTY HAS EXPIRED, I'M SURE IT WILL BE EVEN MORE COSTLY.... WHICH I REALLY THINK IT WILL BE THE SAME THING! (OF COURSE, I'M NOT A MECHANIC, BUT IF I'M TAKING MY CAR IN FOR THE SAME REASON AND THEY DIAGNOSE IT AND REPAIR THAT SAME PART; I'M BEGINNING TO WONDER.... WHY EVEN CHARGE ME FOR A DIAGNOSTIC TEST WHEN YOUR CHANCES ARE IT'S THE SAME ISSUE!!) IS THIS A PART THAT ONLY LAST A MAXIMUM OF SO MANY MILES? I PURCHASED THE CAR IN 3/2015; AND THE 1ST TIME I RECEIVED SERVICE FOR THIS ISSUE WAS 6/29/2015, AND THEN AGAIN 2/24/2017. I'M SO CONFUSED!!! :( COME ON GM ~ HELP US OUT PLEASE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131550September 25, 2018
ELECTRICAL SYSTEM, STEERING
RADIO/SCREEN TURNED OFF AND THE CAR'S STEERING WAS AFFECTED. TWICE WITHIN THE SAME HOUR. I WAS DRIVING ON THE HIGHWAY WHEN THIS HAPPENED. HIGHLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131007September 24, 2018
AIR BAGS
I GOT IN A MAJOR ACCIDENT AND END UP HAVING BROKEN BONES IN MY FACE AND NECK AND BACK PROBLEMS BECAUSE OF MY AIR BAGS NOT COMING OUT. I WAS ON A CITY STREET IN INDIANAPOLIS, INDIANA DOWNTOWN. THIS HAS CAUSE I MAJOR BURDEN ON ME BECAUSE NOT BEING ABLE TO WORK AND GOING BACK AND FOURTH TO DIFFERENT DOCTORS APPOINTMENTS.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11129579September 14, 2018
SEAT BELTS
SEAT BELT WILL NOT ENGAGE WITH RECEPTACLE. THE RECEPTACLE PART OF SEAT BELT IS NOT WORKING . BOTH THE PASSENGER AND DRIVER BELTS ARE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129304September 13, 2018
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
STEERING LINK SLIPPING WHEN TURNING. VIN# (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128742September 11, 2018
FUEL/PROPULSION SYSTEM
MY 2014 CHEVY CRUZE EXPERIENCED A FUEL LEAK IN THE FUEL SUPPLY HOSE. THE LEAK WAS SPRAYING RIGHT NEAR THE AIR INDUCTION ON THE COWL PANEL AND DRIPPING ONTO THE EXHAUST. OBVIOUSLY THIS WAS A MAJOR FIRE HAZARD. THE ENTIRE FRONT FRONT FUEL FEED LINE NEEDED TO BE REPLACED. A QUICK YOUTUBE SEARCH SHOWS THAT I AM NOT ALONE IN EXPERIENCING THIS. SEE THE VIDEO BELOW. HTTPS://WWW.YOUTUBE.COM/WATCH?V=WJ1BTGALD-0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128318September 9, 2018
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRIVING HOME FROM WORK AT 11:15PM ON SEPTEMBER 8TH, NEARING THE TOLL PLAZA IN GARY, INDIANA THE CAR MADE A SUDDEN SOUND KINDVE LIKE A BANG, THE ENGINE SHUT OFF, ALL THE LIGHTS ON THE DASH CAME ON, I CAME TO A STOP AND TRIED SEVERAL TIMES TO START THE VEHICLE AND IT WOULD NOT DO ANYTHING. EVERY TIME I TUNED THE KEY TO THE OFF POSITION AND THEN TURNED IT TO ACCESSORY, THE DASH DISPLAYS SERVICE AIR BAG AND SERVICE POWER STEERING. THE WINDOWS, DOOR LOCKS, TRUCK RELEASE WILL NOT WORK. I HAD TO CALL MY INSURANCE COMPANY AND SET UP A TOW TO GET THE CAR BACK HOME. I HAD TO BE AT WORK AT 7AM THAT DAY, I WORKED 16 HOURS, AND DIDN'T GET HOME TILL 1:30AM ON SEPTEMBER 9TH. THE CAR IS IN MY DRIVEWAY, IT WILL NOT START OR EVEN TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127980September 6, 2018
POWER TRAIN
WHILE DRIVING ON THE FREEWAY, THE ENGINE STARTED REVVING EXTREMELY HIGH REGARDLESS OF THE GEAR I WAS IN. WE SAFELY GOT OUR SELVES OFF THE FREEWAY AND IN TO REGULAR STREET TRAFFIC. AFTER COASTING OFF THE RAMP INTO TRAFFIC, I WAS ABLE TO PUT IT IN 1ST AND DRIVE ABOUT. 3 MILES. WE STOPPED FOR A STOP LIGHT IN THE CENTER LANE ON A SLIGHT INCLINE. AND THEN THE CLUTCH HAD COMPLETELY FAILED. WHEN I TRIED TO MOVE I FIRST, THE CAR REVVED BUT ROLLED BACKWARD. NO PREVIOUS WARNING SIGNS. THE ISSUE ISN'T THE CLUTCH FAILURE, BUT THE LOW MILAGE OF THE CLUTCH FAILURE, 67000. WE WERE TOLD IT'S DUE TO WEAR AND TEAR, BUT THAT'S CONCERNING TO EXPERIENCE THIS ISSUE AT A RELATIVELY LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123423August 30, 2018
VISIBILITY/WIPER
DRIVER SIDE WIPER MALFUNCTIONS CAUSING VEHICLE TO HAVE NO WIPER FUNCTION ON DRIVER SIDE. MALFUNCTION OCCURRED AT APRX 80K MILES WHILE PARKED WITH WIPERS ON. WIPER BUSHING FAILS CAUSING LINKAGE TO UNATTACH LEAVING WIPER MOTIONLESS. THIS IS A SEVERE SAFETY ISSUE CAUSED BY POOR PARTS DESIGN/QUALITY OR INSTALLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123059August 28, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE HESITATES WHEN MERGING ONTO HIGHWAY TRAFFIC. THIS BEGAN HAPPENING AFTER I OWNED THE CAR FOR MORE THAN 3 YEARS WITHOUT SIMILAR INCIDENTS. ITS DANGEROUS BECAUSE JUST WHEN YOU NEED POWER TO MERGE, THE POWER DIPS INSTEAD WHICH IS POTENTIALLY LIKELY TO END IN BEING REAR-ENDED. VEHICLE WAS TAKEN TO THE CHEVY DEALERSHIP WHERE IT WAS PURCHASED. THEY KEPT IT FOUR DAYS AND STATED THEY COULD FIND NOTHING WRONG BECAUSE THEY FOUND NO CODES. THEY STATE IT MIGHT BE DUE TO "TURBO LAG" WHICH IS NORMAL. IT IS NOT NORMAL AS I HAVE OWNED THE CAR ALMOST 4 YEARS BEFORE THIS BEGAN HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122342August 25, 2018
AIR BAGS
TAKATA RECALL FOR AIRBAGS ON A 2014 CHEVY CRUZE. AIR BAG FAILED TO FINISH DEPLOYMENT AFTER BEING TRIGGERED. I PASSED OUT FROM SHOCK DIRECTLY AFTER IMPACT AND WOKE UP HUNG OVER MY SEAT BELT WITH THE STEERING WHEEL SMOKING AND SPITTING SOOT ALL OVER THE DASH. THERE WAS ALSO A SIGN THAT DISPLAYED ON THE SPEEDOMETER RECOMMENDING AN AIRBAG SERVICE. AFTER POLICE ARRIVED, IT WAS OBVIOUS TO THEM THAT THE AIRBAG HAD MADE AN ATTEMPT TO DEPLOY BUT FAILED TO EVEN POP OUT OF THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11121574August 22, 2018
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR HAS LESS THAN 40,000 MILES ON IT AND THE CATALYTIC CONVERTER NEEDS REPLACED? THE CHEVY GARAGE FOLKS TOLD MY 23 YEAR OLD DAUGHTER IT COULD BREAK SUDDENLY WHILE ACCELERATING. THEY SAID IT WAS SHOT. NEXT, THEY GAVE HER A QUOTE OF OVER $900 TO REPLACE IT. THEY SAID THEIR COST WAS $750. NOT SURE WHICH IS MORE DANGEROUS, THE BAD CATALYTIC CONVERTER OR THE CHEVY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121264August 21, 2018
SERVICE BRAKES
WHEN DRIVING 55 MPH THE VEHICLE IN FRONT OF ME STARTED TO STOP TO MAKE A TURN, THE BRAKES WENT TO THE FLOOR AND I REAR ENDED THE TRUCK IN FRONT OF ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11118796August 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD JERK AND THE ENGINE WOULD REV WHILE STOPPED AT A STOP LIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115186August 1, 2018
UNKNOWN OR OTHER
TRUNK HAS A BUTTON TO RELEASE AND OPEN IT, THE DESIGN BY GM HAS CAUSED MOISTURE TO EASILY GET INSIDE, THE OTHER ISSUE IS HOW THE BUTTONS ARE INSTALLED, MINE HAD A STRONG EPOXY SO IT MADE THE REPAIR IMPOSSIBLE WITH OUT A NEW TRIM PIECE. IF YOU LOOK AT THE CHEVY CRUZE IT IS THE PIECE THAT HAS THE LICENSE PLATE LIGHTS, IN THE MIDDLE IS THE TRUNK BUTTON, I DID CALL GM AND THEY DIDN'T SEEM TO CARE, THIS TRUNK ISSUE HAS BEEN AN ONGOING NUISANCE FOR ALOT OF CONSUMERS. THANK YOU AND IF THERE IS ANY QUESTIONS MY NUMBER IS (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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