Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#10919163October 26, 2016
POWER TRAIN
WHILE ACCELERATING ON CITY STREETS, THE TRANSMISSION WENT INTO THE FOURTH GEAR AND HESITATED TO GO ANY FASTER. I THEN STOPPED ACCELERATING BUT THEN THE TRANSMISSION SLAMMED INTO THE THIRD GEAR AND REVVED HIGH UNTIL I PUSHED ON THE BRAKES AND THE TRANSMISSION SLAMMED BACK INTO THE FOURTH GEAR. THIS ISN'T THE FIRST OCCURRENCE. I HAVEN'T TAKEN THE VEHICLE TO THE DEALERSHIP FOR SERVICING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915731October 13, 2016
SUSPENSION
JUST BOUGHT THE VEHICLE AND WAS DRIVING AND KEPT HEARING A CLUNKING NOISE IN THE FRONT END AND NOTICED THE FROM ROTORS WAS INDICATING REPLACEMENT SO TOOK BACKTO DEALER AND THEY ALSO FOUND THAT THE FRONT STABILIZER LINK ON DRIVERS SIDE WAS SNAPPED IN HALF CAUSING OUTER TIE ROD NEEDING REPLACEMENT AND COULD OF CAUSED A CRASH AS YOU WOULD LOSE CONTROL OF VEHICLE ONCE OUTER TIR ROD DISCONNECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913892October 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH IN INCLEMENT WEATHER, ANOTHER VEHICLE ATTEMPTED TO SWITCH INTO THE CONTACT'S LANE. AS A RESULT, THE CONTACT HYDROPLANED AND SPUN MULTIPLE TIMES CRASHING INTO SEVERAL TREES BUT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK AND SHOULDER INJURIES AS WELL AS BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10908669September 22, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
ROUGHLY 6 WEEKS AFTER PURCHASING THIS VEHICLE, I STARTED HAVING INCIDENTS WHERE THE RADIO WOULD CUT OUT FOR 2-3 SECONDS AND THE INFOTAINMENT SCREEN WOULD GO BLANK. AT THE SAME TIME, THE "SERVICE STABILITRAK" MESSAGE MOMENTARILY APPEARS ON THE INSTRUMENT PANEL. THERE ISN'T A TREND TO WHEN THIS HAPPENS. SOMETIMES IT WON'T HAPPEN FOR A WEEK, OTHER TIMES IT WILL HAPPEN MULTIPLE TIMES IN A SINGLE DRIVE. LAST WEEK, THIS HAPPENED AND I ALSO LOST POWER STEERING AND COULD NOT STEER FOR WHAT FELT LIKE A COUPLE SECONDS. BASED ON THE CHEVROLET CRUZE CUSTOMER FORUM, THIS IS A FAIRLY COMMON PROBLEM AND OTHER'S HAVE ALSO LOST POWER STEERING PULLING OUT OF A PARKING LOT. THERE IS NOT A RECALL FOR MY SPECIFIC VEHICLE OR A PERMANENT CORRECTIVE ACTION THAT I'VE FOUND. IT HAS BECOME A SAFETY CONCERN AND GM SHOULD TAKE RESPONSIBILITY AND RECALL THE AFFECTED VEHICLES BEFORE POWER STEERING IS LOST AT HIGHER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906825September 15, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE DRIVING THE VEHICLE POWER STABILITY FLASHES THE ELECTRICAL SYSTEM RESETS AND IF DRIVING YOU LOSE CONTROL OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905995September 13, 2016
ENGINE, POWER TRAIN
ENGINE LIGHT CAME ON , AUTO ZONE RAN IT AND CODE P0299. STATES IT THE TURBO/ SUPER CHARGER UNDERBOOST. 81,000 MILES. I HAVE ONLY HAD THIS VEHICLE 18 MONTHS. I DON'T RACE AROUND TOWN IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906019September 13, 2016
POWER TRAIN
STOPPED ON HILL CAR IN DRIVE AFTER A FEW SECONDS STARTS ROLLING BACKWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904523September 7, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY TWICE WITHIN 24 HOURS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903643September 5, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
OWNER DRIVES THE VEHICLE FOR 10 MILES OR GREATER AND AFTER PARKING FOR SEVERAL MINUTES THE VEHICLE HAS A BURNING SMELL INSIDE. IT REMAINS FOR DAYS AT A TIME EVEN IF THE VEHICLE HAS NOT BEEN DRIVEN. THIS HAS OCCURRED SINCE OWNERSHIP. SECOND PROBLEM; BRAKES LOCK UP AFTER THE CAR IS WASHED AND PARKED FOR A FEW MINUTES. REMEDY IS TO STEP ON THE ACCELERATOR WITH THE VEHICLE IN GEAR (DRIVE OR REVERSE) AND PREPARE TO BRAKE IMMEDIATELY. IT TOOK 1000 RPM'S TO GET THE BRAKES RELEASED THIS TIME. IT HAPPENS EACH TIME THE CAR IS WASHED IN A STATIONARY POSITION. MILEAGE IS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898517August 25, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS A RECURRING ISSUE THAT HAS BEEN GOING ON WITH MY CAR SINCE THE LIGHTS CAME ON THE FIST TIME. THE DEALERSHIP ACTS AS IF I DON'T KNOW WHAT I AM TALKING ABOUT. I HAVE WASTED SO MUCH GAS AND I TRANSPORT CHILDREN WITH AUTISM AT TIMES IN VA DC AND MD. I HAVE CONSISTENTLY COMPLAINED ABOUT THE STICKING THROTTLE OR ENGINE MISFIRE. PLEASE I FEAR FOR THE SAFETY OF MY CLIENTS AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898266August 24, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. UPON ACCELERATION, THE VEHICLE HESITATED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897816August 22, 2016
UNKNOWN OR OTHER
I NOTICED MY CAR WAS "SPUTTERING". AFTER MULTIPLE ATTEMPTS TRYING TO FIND OUT WHAT WAS WRONG WITH NO ATTEMPTS ALL IT DID WAS GET WORSE. IT FELT LIKE MY CAR WAS SUFFOCATING. IT GOT TO THE POINT WHERE IT WAS CHUGGING THE WHOLE WAY HOME FROM MY EMPLOYMENT. OPENED THE HOOD WHILE IT WAS RUNNING AND IT APPEARED A SPARK PLUG WAS ARCHING. AFTER REMOVING THE COIL PACK TO GET TO THE SPARK PLUGS ONE OF THE BOOTS COMPLETELY FELL APART WHILE TRYING TO REMOVE IT. IT WAS THEN THE COILS WERE LOOKED AT, 3 OUT OF 4 WERE CORROSION AND SO WE'RE THERE CASINGS. THE WHOLE SECTION NOW NEEDS TO BE REPLACED ON A CAR WITH LESS THAN 80,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896553August 17, 2016
ENGINE
THERE HAVE BEEN TWO TIMES WHEN I HAVE BEEN PULLING OUT OF A PARKING LOT AND THE ENGINE DIED. NOTHING SHOWED ON DASH. I PUT THE CAR IN PARK AND RESTARTED AND IT STARTED BACK UP. TOOK THE CAR TO THE DEALER AND THEY INDICATED THAT THERE WEREN'T ANY CODES SHOWING AND IF IT HAPPENED AGAIN TO BRING THE CAR BACK. HAPPENED AGAIN LAST NIGHT, SAME SITUATION. NOTHING SHOWING ON DASH. ALSO SOMETIMES SEEMS TO HESITATE WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896305August 16, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LESS THAN 2 MONTHS AFTER THE WARRANTY EXPIRED THE WINDOW REGULATOR CENTER PIECE ON THE DRIVERS SIDE BROKE WHEN USING THE POWER WINDOW CONTROL TO ROLL THE WINDOW BACK UP. THIS VEHICLE HAS NO CIRCUMSTANCES THAT WOULD CAUSE THIS PART TO FAIL BESIDES IT BEING A FAULTY PART. THE WINDOW IS STUCK IN THE DOWN POSITION AND THE PART HAS TO BE ORDERED FROM OUT OF STATE. THE REPAIR COST IS IN EXCESS OF $300 WHICH I SHOULD BE REIMBURSED FOR. THE VEHICLE WAS STATIONARY AT A DRIVE THROUGH WINDOW AT THE TIME OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892452August 2, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 10 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE AND CAUSED SIGNIFICANT DAMAGE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND PASSENGER SUSTAINED NECK, BACK, AND HEAD INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10892314August 1, 2016
UNKNOWN OR OTHER
THE TURBO STARTED GIVING PROBLEMS AT UNDER 40,000 MILES LIGHT CAME ON ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887437July 21, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN STARTING MY CAR FROM ANY STATIONARY POSITION, 0 MPH (FLAT PARKING, ON A HILL OR AT AN ANGLE) THE STARTER WILL ENGAGE AND CONTINUE TO RUN AND RUN WITHOUT STARTING THE ENGINE. IN ORDER TO START THE CAR, I HAVE TO TURN OFF THE IGNITION AND TRY AGAIN. THE SECOND TIME THE CAR WILL START (SO FAR). ALSO, WHEN I USE THE AIR CONDITIONER (CAR IN MOTION, ANY SPEED 0-65MPH, ON CITY STREETS AND ON HIGHWAYS) THERE IS A COOLANT SMELL THAT COMES OUT OR THE VENTS. IT IS A STRONG SMELL AND I CANNOT FIGURE OUT A PATTERN FOR WHEN IT HAPPENS. IT HAPPENS WHEN I HAVE THE CAR RUNNING, SOMETIMES WHEN I FIRST TURN ON THE AIR CONDITIONER AND THEM IT WILL HAPPEN RANDOMLY AS I AM DRIVING AND THE AIR CONDITIONER HAS BEEN ON FOR A WHILE. I HAVE NEVER TRIED TO SEE IF IT HAPPENS WHEN I DON'T HAVE THE ENGINE RUNNING (DON'T KNOW IF THE AIR CONDITIONER CAN RUN WITHOUT THE ENGINE RUNNING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885216July 16, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
STABILITRAK CHECK ENGINE LIGHT TURNED ON CAR OVERHEATED AND THE CAR SLOWED DOWN AND TURNED OFF WHILE ON THE HIGHWAY IN COULDN'T RESTART THE CAR HAD IT TOWED TO THE DEALERSHIP AND THEY WANTED TO CHARGE FOR REPAIRS WHICH WE ARE NOT GOING TO PAY FOR MANUFACTURING DEFECTS I HAVE A 2013 CHEVY CRUISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885276July 16, 2016
UNKNOWN OR OTHER
ABOUT A YEAR AFTER BUYING MY 2013 CHEVY CRUZE THE DRIVER SIDE WINDOW FELL DOWN AND OUT OF THE TRACK. WE TOOK IT TO THE DEALER AND THEY REPAIRED IT UNDER WARRANNTY. NOW MY CRUZE IS 3 YEARS AND 2 MONTHS OLD WITH 21,000 MILES ON IT AND THE PASSENGER WINDOW HAS DONE THE SAME THING. MY WARRANTY RAN OUT 2 MONTHS AGO EVEN THOUGHT THERE ARE ONLY 21,000 MILES ON IT I HAVE TO PAY FOR THE REPAIR. BOTH TIMES THIS HAPPENED WE WERE GETTING IN THE VEHICLE AND CLOSED THE DOOR, ROLLED DOWN THE WINDOW AND THE WINDOW FELL TO THE BOTTOM OF THE DOOR AND WONT GO UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884858July 14, 2016
AIR BAGS, SEAT BELTS
VEHICLE ACCIDENT WITH ANOTHER VEHICLE - AIRBAG DID NOT DEPLOY IN ACCIDENT. DRIVER HIT HEAD ON STEERING WHEEL. (ALL AIRBAGS DEPLOYED ON OTHER VEHICLE (AUDI S4.)) TOLD BY INSURANCE ADJUSTOR HE TYPICALLY DOES NOT SEE AIRBAG DEPLOYMENT ON CHEVY CRUIZE AS THE SENSORS ARE HIGH ON THE INTERNAL FRAME.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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