Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10994035June 8, 2017
ENGINE
5 CAM SHAFT COVERS REPLACED, DUE TO INTERNAL PCV FAILURE... ALSO CAUSES DIPSTICK TO POP OUT, SPRAYING OIL THROUGH ENGINE BAY... HUNDREDS OF COMPLAINTS ON INTERNET FORUMS ABOUT THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993484June 6, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE HESITATED WHEN CHANGING GEARS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968089June 5, 2017
EQUIPMENT
2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO WATER PUMP LEAKAGE. *LD THE CONSUMER STATED THE WATER PUMP WAS REPAIRED AND BEGAN TO LEAK AGAIN THE SAME DAY *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992751June 1, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL STIFFENED AND THE VEHICLE WOULD NOT STOP WHEN PROMPTED. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS DIAGNOSED AS HAVING A FAULTY ELECTRONIC BRAKE ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991255May 23, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHENEVER THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE EXPERIENCED THE FAILURE FOR APPROXIMATELY 30 DAYS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE VIN WAS NOT INCLUDED IN AN AIR BAG RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991141May 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ENGINE OIL WAS BURNING AND CAUSED AN ODOR TO EMIT FROM THE VENTS OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER ON THREE OCCASIONS WHERE THE TURBO RETURN LINE WAS REPLACED EACH TIME, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE ENGINE OIL WAS LEAKING ON THE ENGINE, THE CATALYTIC CONVERTER, AND OTHER HOT SURFACES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PCP COVER WAS REPLACED ALONG WITH OTHER UNKNOWN REPAIRS, BUT THE FAILURE PERSISTED. THE CONTACT MENTIONED THAT WHEN THE AIR CONDITIONER WAS ACTIVATED, THE CONTACT SMELLED THE ODOR OF BURNING ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 8/284/0793442. THE APPROXIMATE FAILURE MILEAGE WAS 50,660..UPDATED 08/23/17 *BF *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10986283May 18, 2017
ELECTRICAL SYSTEM
THERE ARE INTERMITTENT ELECTRICAL ISSUES IN THIS VEHICLE, THE RADIO SHUTS ON AND OFF WHILE DRIVING AND THE TURN SIGNALS HAVE NO SOUND ALONG WITH NO SOUND FROM THE REVERSE SENSORS. DEALERSHIP IS NOT ABLE TO IDENTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986306May 18, 2017
VISIBILITY/WIPER
WINDSHIELD WIPER TRANSMISSION (LINKAGE) FAILED DURING OPERATION OF VEHICLE DURING A RAIN STORM, CAUSING THE DRIVER'S SIDE WIPER TO STOP WORKING AND VISABILITY TO BE COMPROMISED AT HIGH SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986404May 18, 2017
SERVICE BRAKES
I LOSE BRAKING POWER IN HOT WEATHER CONDITIONS WHEN MY VEHICLE IS IN REVERSE. THIS IS THE SAME ISSUE RECALL 13V360000 WAS SUPPOSED TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985803May 15, 2017
STRUCTURE:BODY:TRUNK LID, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE STARTING THE VEHICLE, THE TRUNK OPENED AND THE HAZARD LIGHTS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 63,278.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984820May 11, 2017
UNKNOWN OR OTHER
I OWN AND DRIVE A 2012 CHEVY CRUZE LS. I AM 87 YRS. YOUNG AND FORTUNATELY ABLE TO DRIVE BACK & FORTH FROM NY TO FLA. WITH THE ASSISTANCE OF AUTO TRAIN IN VA. FOR THE LONGEST TIME I HAVE FOUND THAT AFTER ON THE ROAD FOR A SHORT WHILE, I WOULD SMELL RUBBER/FUEL BURNING AND BLAMING IT ON A TRUCK OR VEHICLE AHEAD OF ME OF ENGINE PROBLEMS, THEREFORE I WOULD CLOSE THE CABIN VENT, FORGET ABOUT IT, WHICH WAS A ROUTINE EVENT...THEN MY SON DROVE MY CAR AND HE EXPERIENCED THE SAME ISSUE.. NOW, AFTER A SHORT DRIVE, A MILE OR SO, THAT SMELL COMES THRU THE VENTS WHETHER OR NOT THE HEATER OR A/C IS ON. I'VE GONE TO A LOCAL DEALERSHIP (MANFREDI CHEVY DEALERSHIP OF STATEN ISLAND, NY) & THEIR MECHANIC DIDN'T DETECT A SMELL BUT BLAME IT ON SOMETHING ELSE LIKE A CLOGGED A/C VENT AND CHARGED ME BIG MONEY. THEIR MECHANIC DIDN'T TRY TO DUPLICATE THE PROBLEM. I AM NOT STUPID OR SENILE. MY NEIGHBOR AND OTHERS CAN SMELL THE 'BURNING RUBBER' SMELL ESPECIALLY WHEN USING THE HEATER, WHICH I'VE HAD TO USE ONLY IN EXTREME COLD WEATHER WITH THE VENTS CLOSED. MY FEAR IS AN ENGINE FIRE. I HAVE CALLED & EMAILED GM AND ACCORDING TO THE VIN #, THERE IS NO ISSUE FOR A RECALL WITH THAT CRITERIA, ETC. YET, I GO ON LINE AND THERE ARE THOUSANDS OF OTHER OWNERS WITH THE SAME MODEL & YEAR THAT HAVE THE SAME ISSUE. SOME FLUID IS LEAKING ON A HOT ENGINE AND BURNING CREATING THE SMELL. MY CHILDREN HAVE DONE SOME RESEARCH AND HAVE COME UP WITH THE SAME COMPLAINTS AND GM DENYING THERE'S A PROBLEM. I ONLY HAVE 15,000 PLUS MILES ON THAT ENGINE...STILL LIKE NEW. I HOPE TO KEEP AND DRIVE IT FOR AS LONG AS GOD LETS ME. I HAVE 11 GRANDCHILDREN & 7 GREAT GRANDCHILDREN...AND ONE OF THEM WILL INHERIT THIS CAR. I'D APPRECIATE ANY ASSISTANCE OR INFO ON MY ISSUE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983564May 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE VEHICLE STALLED AND WOULD NOT RESTART UNTIL FIVE MINUTES LATER. ON ANOTHER OCCASION, THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THAT THERE WERE NO OPEN RECALLS. THE CONTACT WOULD HAVE TO PAY FOR THE DIAGNOSTIC AND REPAIR COSTS. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983240May 3, 2017
VISIBILITY/WIPER
I BELIEVE THE GM RECALL 25302 ON CHEVROLET EQUINOX VEHICLES SHOULD BE EXPANDED TO INCLUDE THE CRUZE MODEL. I OWN EACH OF THESE MODELS AND HAVE NOT HAD AN ISSUE YET ON THE EQUINOX, BUT THE CRUZE HAD TO HAVE WIPER BALL JOINT REPLACEMENT THAT IS EXPLAINED IN THIS EXISTING RECALL. PLEASE CONSIDER EXPANDING THIS RECALL TO INCLUDE ALL MODULES OF CHEVROLET THAT UTILIZE THIS SAME WIPER BALL JOINT BECAUSE THIS DESIGN FAULT EXISTS ON THE CRUZE MODEL AS WELL. MY CRUZE WAS FIXED AT A GARAGE THAT IS NOT CHEVROLET DEALER AFFILIATED, SO I'M NOT SURE HOW THE NHTSA TRACKS THESE TYPES OF ISSUES. THE ISSUE WITH THE CRUZE WAS THAT THE PASSENGER SIDE WIPER BLADE WAS NO LONGER MOVING, THE BALL JOINT WAS BROKEN AND NO LONGER FUNCTIONING AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981014April 27, 2017
UNKNOWN OR OTHER
DRIVING A N 80WEST AT 65MPH, LIGHT COMES ON AND SAYS TRANSMISSION HOT/IDLE ENGINE I PULLED AND LET CAR COOL FOR 30 MINUTES. LIGHT GOES OFF AND I PROCEEDED TO DRIVE AGAIN. AFTER DRIVING ABOUT 15 MINUTES, CAR STARTED ACCELERATE AT A FAST PACE. I PULLED OVER TO SHOULDER AGAIN AND AND WAS TOWED TO GRAY CHEVROLET IN STROUDSBURG, PA. THEY TRIED TO DIAGNOSE PROBLEM BUT SAYS IT NEVER HAPPENED WHEN THEY DROVE THE CAR. I NOW HAVE TO NOW DRIVE MY CAR HOME NIT KNOWING WHAT HAPPENED TO THE CAR AND IF ITS GOING TO DO IT AGAIN. THEY GAVE ME A LOT OF REASONS WHAT IT COULD BE BUT COULDNT PROVE IT. SO IT WAS RELEASED BACK TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981054April 27, 2017
UNKNOWN OR OTHER
IN MOTION, AFTER ROUGHLY 50-100 FEET, THERE IS A SINGLE "TWANG" SOUND UNDERNEATH THE FRAME. I DON'T KNOW WHAT IT IS, BUT I CALLED GM, BUT THEY NEVER HEARD OF SUCH AN INCIDENT...I'M NOT COMPLAINING, I'M JUST NOTIFYING NHSTA... ON THE "CALENDAR" SECTION OF THE WEBPAGE, IT ASKS, "WHEN DID THIS HAPPEN?" I PUT IN TODAY, BUT IT HAPPENS EVERY TIME THAT I DRIVE THE CAR (IT'S A GOOD CAR; I JUST WANT TO KNOW IF THERE IS SOMETHING LOOSE, OR SOMETHING ELSE...)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979974April 23, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE HAS 51000 MILES ON IT. IN THE LAST 1 MONTH I HAVE HAD 4 DIFFERENT INCIDENTS INVOLVING THE SERVICE STABLIK CAUSING REDUCED POWER AND CHECK ENGINE LIGHTS TO COME ON. JUST ONCE I WAS ABLE TO RETRIEVE A CODE P-2132 INDICATING TO HAVE THE TROTTLE BODY SENSOR REPLACED WHICH I DID FROM A CHEVY DEALERSHIP. IN THE LAST 2 WEEKS SINCE THEREPAIR, THIS HAS HAPPENED TO ME 2 MORE TIMES, ONLY TO HAVE THE DEALERSHIP TELL ME THEY ARE UNABLE TO RETRIEVE CODES TO DIAGNOIS THE PROBLEM. I HAVE BEEN FORTUNATE THAT THE REDUCE POWER HAS BEEN HAPPENING EARLY IN MY TRIPS. WHETHER PULLING OUT FROM A PARKED SPOT, OR JUST RECENTLY CROSSING AND INTERSECTION WERE I WAS THE 1ST CAR AND ABLE TO COAST INTO A SAFE AREA. MY CAR IS CURRENTLY AT THE DEALERSHIP FOR THE 2ND TIME IN 2 DAYS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE I AM AFRAID I AM GOING TO GET REAR ENDED. I AM SCHEDULE TO MOVE OUT OF STATE IN LESS THAN A MONTH, AND CURRENTLY HAVE NO WAY OF GETTING THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979714April 21, 2017
AIR BAGS
THE SERVICE AIRBAG LIGHT HAS BEEN COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971773April 11, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I RECENTLY HAD A DIAGNOSTIC DONE ON MY 2012 CHEVY CRUZE ECO 1.4 LITER. THE CODE READ AS P069E, FUEL PUMP CONTROL MODULE. I HAVE HAD ISSUE WITH THE INSTRUMENT PANEL NOT SHOWING ACCURATE FUEL LEVELS. SOMETIMES IF THE FUEL GOES BELOW HALF A TANK IT READS EMPTY FOR A FEW DAYS OR A WEEK, EVEN IF I FILL UP THE TANK IT STILL READS EMPTY. THIS CAN BE DANGEROUS, ESPECIALLY ON LONG TRIPS AND I HAVE A LONG COMMUTE IN AND OUT OF DIFFERENT CITIES. I HAVE HAD THIS ISSUE SINCE I HAVE HAD THE CAR AT 1100 MILES WHEN I GOT IT. I CURRENTLY HAVE ABOUT 108000 MILES. I USED TO THINK IT WAS THE FUEL PUMP, BUT RECENTLY LEARNED IT COULD BE A FEW THINGS LIKE THE FUEL LINE PRESSURE SENSOR, FUEL PUMP MRA, WIRING, CIRCUIT ISSUES, OR THE FUEL PUMP CONTROL MODULE. AND THE FUEL PUMP CONTROL MODULE SEEMS TO BE THE MAIN ISSUE OR SO I HAVE HEARD. IT WOULD BE GREAT IF THIS COULD BE RESOLVED, IT IS NOT GOOD DRIVING AROUND WITH A DEFECTIVE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971627April 10, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 75 MPH, THE VEHICLE STALLED. ADDITIONALLY, THE INSTRUMENT CLUSTER, CHECK ENGINE, AND TRACTION INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION COIL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971477April 9, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CLUTCH SMELL VERY STRONG DOOR DUST ALL OVER ENGINE CAR HAS 9000 MILES ON IT ALSO GETTING A ENGINE CODE SAYS CRUISE CONTROL SENSOR THIS CAR DON'T HAVE CRUISE CONTROL DEALER SAYS CLUTCH NOT UNDER WARRANTY I'M VERY DISSAPOINTED WITH THE POWER IN THE ENGINE CAR HAS NO POWER FOR GOING UP ANY SLOPE OR HILLS WAY UNDER POWERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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