Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10779517October 3, 2015
ENGINE, VEHICLE SPEED CONTROL
ALMOST TO INTO A HUGE ACCIDENT DRIVING ON THE HIGH WAY AT A SPEED OF 35MPH WHEN MY CAR SLOWED DOWN WITH MY FOOT STILL ON THE GAS. IT FELT LIKE MY GEARS WERE SHIFTING WITHOUT ME SHIFTING THEM. I REALLY DON'T KNOW TO MUCH ABOUT CARS BUT I KNOW THIS WASN'T SUPPOSED TO HAPPEN WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775883September 24, 2015
POWER TRAIN
I TRY TO START MY CAR AND THE CAR WILL STRUGGLE TO START OR SOMETIMES NOT TURN OVER AT ALL AND NO WARNING LIGHTS ON THE DASHBOARD POP UP. I HAD RECIEVED A RECALL NOTICE IN THE MAIL A COUPLE OF MONTHS AGO ABOUT THE POWER TRAIN. WHEN I READ UP ON IN IT SAID IT MAY MAKE THE CAR NOT RESTART. NOW IF I TURN THE IGNITION TO WHERE ALL THE LIGHTS POP UP & PUT THE CAR IN NEUTRAL, THE CAR WILL START UP EASIER FOR ME. I NO LONGER HAVE THE NOTICE AND AM WONDERING WHAT I SHOULD DO. WHEN I TYPE IN MY VIN # IT SAY IT DOESNT HAVE ANY OPEN RECALLS, YET I RECIEVED A NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763725September 14, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I WAS INJURED IN ACCIDENT.... HIT A STATIONARY VEHICLE.... THERE'S SIGNIFICANT DAMAGE TO MY VEHICLE...MY AIRBAGS DID NOT DEPLOY... I AM SUFFERING FROM A SEVERE CERVICAL STRAIN, SEVERE NECK SPRAIN WITH INFLATION CAUSING SEVERE HEADACHES, A SEVERE UPPER AND LOWER BACK SPRAIN WITH INFLAMMATION CASING PRESSURE ON MY SCIATIC NERVE... I CANNOT LIFT, BEND , STAND , SIT, LIE DOWN FOR LONG PERIODS OF TIME, I EVEN HAVE TO HAVE HELP JUST TOO BATHE.. I BELIEVE THAT HAD DEPLOYED... MY INJURIES WERE NOT HAVE BEEN SO SEVERE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10760242August 31, 2015
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
PRACTICALLY EVERY DAY I DRIVE MY CAR, I EXPERIENCE EXTREME SHIFTING AND TRANSMISSION ISSUES. SPECIFICALLY, I HAVE TO FLOOR THE GAS PEDAL FOR THE CAR TO MOVE FROM 2ND TO 3RD SHIFT. THIS IS AN AUTOMATIC CAR, AND IT DRIVES LIKE A POORLY SHIFTING MANUAL. IT IS EXTREMELY UNSAFE TO DRIVE BECAUSE IT DOES NOT ACCELERATE WHEN I HIT THE GAS PEDAL, RATHER THE ENGINE REVS VERY HIGH AND LOUDLY, YET THE CAR DOES NOT ACCELERATE. IT ALSO HAS MADE LOUD POPPING SOUNDS FROM THE ENGINE, AND THE CAR FILLS WITH AN EXHAUST SMELL, AND DURING THE WINTER COOLANT SMELL IS OBVIOUS IN AND OUTSIDE THE CAR. I AM VERY UNCOMFORTABLE DRIVING-AND FEEL UNSAFE-DRIVING THIS CAR AND IT IS ALMOST FOUR YEARS OLD WITH LESS THAN 50,000 MILES! I HAVE BROUGHT IT TO THE DEALERSHIP ON THE BELOW DATES AND THEY CANNOT ?DUPLICATE THE ISSUE?, THUS HAVE NOT FIXED IT. ON ONE OCCASION, THE DEALERSHIP HAD MY CAR FOR 3-WEEKS! I HAVE NO IDEA IF THE DEALERSHIP IS EVEN DAILY TESTING, OR DRIVING, THE CAR. I DO KNOW, HOWEVER, IT IS EXTREMELY UNSAFE BECAUSE THE SHIFTING AND ACCELERATING IS UNRELIABLE AND WILL MOST DOUBTABLE CAUSE AN ACCIDENT INJURING MYSELF AND/OR OTHERS. I HAVE ALSO CALLED GM AND NUMEROUS OCCASIONS AND THEY WERE VERY UNHELPFUL, STATING THEY NEVER HEARD OF A SHIFTING/TRANSMISSION ISSUE WITH THE CHEVY CRUZE, WHEN IN FACT THE 2011 CHEVY CRUZE WAS RECALLED FOR SHIFTING LOCK CABLE. I HAVE RECEIVED, UNSOLICITED; A LETTER FROM A LAWFIRM TO SUE GM NOTING THIS EXACT ISSUES SHIFTING/POWER ISSUES (AMONGST FAULTY WATER PUMPS, WHICH I ALSO HAD REPLACED AFTER ONLY OWING THE CAR 2-YEARS), SO CLEARLY THERE ARE MANY OTHERS EXPERIENCING THESE ISSUES. DATES BROUGHT MY CAR TO (SULLIVAN'S ONEILLS IN AVON, CT) 1/16/2015; 5/2/2015; 5/09/2015;5/13/2015; 6/24/2015; 7/17/2015 MY GM SERVICE TICKETS ARE 71-1490864298 & 71-1490864298. THE CAR IS EITHER A LEMON, OR NEEDS TO BE RECALLED FOR SHIFTING/TRANSMISSION ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759166August 25, 2015
ENGINE
MY HUSBAND NOTICED THE COOLANT LEVEL WAS LOW WHILE CHANGING MY OIL. HE FILLED UP THE COOLANT COMPARTMENT. A WEEK LATER, MY BATTERY DIED, SO WHEN MY HUSBAND WHEN TO JUMP MY CAR, HE NOTICED THE COOLANT LEVEL WAS ONCE AGAIN LOW AND THAT THERE WAS COOLANT PRESENT ON THE ENGINE HOSES. HE FILLED UP THE COOLANT AGAIN AND IT IS STEADILY LEAKING COOLANT WHEN THE CAR IS RUNNING. I RECEIVED A LETTER IN THE MAIL FROM GM IN 2014 ABOUT POSSIBLE COOLANT LEAK. THE LETTER TOLD ME TO TAKE MY VEHICLE IN FOR SERVICE IF THERE WERE ANY ISSUES WITH THE ENGINE COOLING SYSTEM. I WAS NOT HAVING ISSUES WITH ENGINE COOLING AT THE TIME, AND I PUT THE LETTER TO THE SIDE. TWO MONTHS AGO, MY AC BROKE DUE TO A ROCK HITTING IT. WHEN I TOOK MY VEHICLE TO THE CHEVY DEALERSHIP FOR THE AC, THEY NOTICED THE OPEN RECALL FOR THE COOLING SYSTEM AND RECOMMENDED I HAVE IT LOOKED AT WHILE I WAS THERE. THEY PROCEEDED TO INSPECT THE ENGINE COOLING SYSTEM, AT WHICH TIME IT PASSED THEIR INSPECTION. NOW TWO MONTH LATER, THE PROBLEM IS PRESENT AND THE CHEVY DEALERSHIP CLAIMS THAT IT WILL NOT BE COVERED SINCE THAT RECALL IS NO LONGER "OPEN" ON MY VEHICLE. THAT IS NOT FAIR IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747737August 11, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 58,278.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743868July 27, 2015
SERVICE BRAKES
THE CHECK ENGINE LIGHT CAME ON IN THE VEHICLE. I TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED TO GET IT INSPECTED AND HAVE THE CODE READ. THEY SAID THAT THE CODE WAS DUE TO THE BRAKE PEDAL POSITION SENSOR AND IT NEEDED TO BE REPAIRED FOR APPROXIMATELY $500. THE VEHICLE WAS JUST BARELY OUT OF WARRANTY WHEN THIS PROBLEM OCCURRED. MANY TIMES, WITH THE ENGINE RUNNING AND IN THE IDLE STATE WITH THE BRAKE DOWN, THE ENGINE WILL LURCH FORWARD AS IF IT HAD A JOLT OF ENERGY. THIS HAPPENS INTERMITTENTLY AND ON DIFFERENT ELEVATIONS AND LOCATIONS WHILE THE CAR IS STOPPED. IT WORRIES ME THAT THE CAR WILL LURCH FORWARD WHILE STOPPED AND HIT THE CAR IN FRONT OF ME, WHICH IS WHY IT IS A SAFETY CONCERN. I FEEL AS THOUGHT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE COSTS TO REPAIR THIS BRAKE SENSOR AND IT SHOULD BE CONSIDERED A RECALL ON THE VEHICLE. I HAVE READ OF MANY OTHER CUSTOMERS WITH THE SAME ISSUE ON THE VEHICLE MODEL AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735419July 21, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND AND EXTENDED TO THE FLOORBOARD SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT HAD TO PUMP THE BRAKES TO GET THE BRAKE PEDAL TO RESPOND. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE BRAKE BOOSTER VACUUM PIPE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,136. UPDATED 09/10/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733683July 13, 2015
UNKNOWN OR OTHER
THIS HAPPENED TWICE: I WAS GOING DOWN A MOUNTAIN IN SOUTHWESTERN VA, WHERE I AM FROM, AND IT WAS LIKE THE BRAKES WERE GRABBING. I COULD FEEL IT IN THE BRAKE PEDDLE, STEERING WHEEL, AND FLOOR. I THOUGHT THEY WERE NOT GOING TO STOP ME. WE PULLED THE FRONT TIRES TO CHECK THE BRAKES AND ROTORS, AND THEY ARE BOTH FINE..THE PASSENGER WITH ME COULD FEEL IT TOO BOTH TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731995July 5, 2015
ELECTRONIC STABILITY CONTROL (ESC)
I FRIGHTENED AND ALMOST HIT A PEDESTRIAN WHILE AT A COMPLETE STOP DURING A RED LIGHT BECAUSE THE VEHICLE JERKED BACK AND FORTH. THE VEHICLE FELT AS IF IT WAS ON HYDRAULICS. MOMENTS LATER THE ENGINE LIGHT WENT ON AND THE DESCRIPTION OF SERVICE STABILTRAK DISPLAYED ON THE DASHBOARD. ONCE THE LIGHT WAS GREEN AND I PROCEEDED, ENGINE LIGHT WENT OFF AND SERVICE CONTROL ALSO WENT AWAY. IT WOULD ONLY JERK BACK AND FORTH ONCE AT A COMPLETE STOP. MY VEHICLE IS DEFINITELY A HAZARD AND NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730571June 26, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THIS INCIDENT WITH MY CHEVROLET CRUZE HAS HAPPENED ON MORE THAN ONE OCCASION IN THE SAME MONTH. I WILL BE DRIVING, COMING TO A STOP AND THE WHOLE CAR WILL TURN OFF ON ME. THE AIR CONDITIONING SHUTS OFF, RADIO, THE WHOLE CAR POWERS DOWN. I PUT THE CAR INTO PARK, TURN OFF THE CAR, WAIT A FEW MINUTES AND TURN THE CAR BACK ON. PRAYING THAT ME AND MY TWO YEAR OLD DON'T GET INTO AN ACCIDENT THROUGHOUT THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730298June 25, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. SHORTLY AFTER STARTING THE ENGINE AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED. THE PEDAL FELT SOFT AND WOULD NOT ACTIVATE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 61,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725872June 17, 2015
ELECTRICAL SYSTEM, STEERING, ENGINE
IT SAID SERVICE ESP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724894June 12, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, ELECTRICAL SYSTEM
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723827June 7, 2015
AIR BAGS, SEATS
I TOOK MY CAR TO THE KASPAR DEALER AND SANDUSKY, OH AND WAS TOLD THE PASSENGER AIRBAG SENSOR WAS BAD AND THE REPAIR COSTS WOULD BE 800.00. THIS IS ODD BECAUSE AT LEAST 95% OF THE TIME NO ONE SITS IN THAT SEAT. THIS CAR IS NOT OUR FAMILY CAR. IT IS STRICTLY FOR ME TO USE FOR WORK. THIS SEEMS TO ME MORE LIKELY TO BE A DEFECT THAN SOMETHING I SHOULD BE AT FAULT FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723329June 4, 2015
SERVICE BRAKES
TRAVELING BEHIND PASSENGER CAR; CAR IN FRONT APPLIED BRAKES. I APPLIED MY BRAKES BUT CAR DID NOT STOP. STRUCK BACK OF VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10723451June 4, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE POWER ASSIST BRAKES INTERMITTENTLY MALFUNCTIONED AND CAUSED AN INCREASE IN STOPPING DISTANCE. A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES) WAS RECEIVED IN OCTOBER OF 2014 AND THE VEHICLE WAS REPAIRED IN APRIL OF 2015, BUT THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723099June 3, 2015
UNKNOWN OR OTHER
AFTER BUYING MY BRAND NEW 2011 CHEVROLET CRUSE LS STICK SHIFT MODEL ON AUGUST 10, 2011, SOME TIME PASSED. THEN, I NOTICED A MINOR PROBLEM. AND I AM STRESSING MINOR, BECAUSE THIS CAR NOW HAS 40 THOUSAND MILES ON IT AND IS STILL A GREAT CAR, BUT STILL HAS THE EXACT SAME ISSUE AS FOLLOWS: WHEN I TURN THE KEY THE FIRST TIME TO TRY TO START THE VEHICLE, IT MAKES A NOISE BUT THE ENGINE DOES NOT START. THEN, ALWAYS, ON THE SECOND TRY IT FIRES RIGHT UP! I NOTICE THIS MORE OFTEN WHEN THE CAR HAS BEEN DRIVEN, AND IS STILL WARM(ENGINE). NOW WITH 40 THOUSAND MILES ON THE VEHICLE, IT IS A LITTLE EASING TO MY MIND KNOWING THAT THIS MAY NOT PROGRESS INTO SOMETHING OF A BIGGER PROBLEM. AT LEAST I HOPE NOT. ANOTHER COUPLE OF PROBLEMS I MUST NOTE IS AS FOLLOWS, BUT HAVE NOT PROVEN TO BE OF ANY CONCERN WHATSOEVER: AT TIMES THERE IS A GRINDING NOISE COMING FROM, PERHAPS THE ENGINE??) WHEN THE CAR IS IDLE, AND IN NEUTRAL, AT SAY, A RED LIGHT OR AT A DRIVE THROUGH WINDOW. DOES NOT OCCUR ALL THE TIME, BUT A LOT OF THE TIME. THIRDLY, THE KEY BROKE OFF WHEN I TRIED TO PULL MY KEYS OUT OF THE IGNITION ONE TIME. THE DEALER WAS VERY SUPPORTIVE ON THIS ISSUE AND FIXED MY KEYS PROMPTLY AND EFFECTIVELY. HOWEVER, I HAVE MENTIONED THE STARTING(MINOR AS IT SEEMS) ISSUE TO MY DEALER WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THEY, AS I LIKELY EXPECTED, TOLD ME THERE WERE NO CODES OR ANYTHING UNUSUAL THEY COULD FIND THAT MAY LEAD TO THIS ISSUE.THUS FAR I RATE MY CRUZE A SOLID 9 OUT OF 10! I ENJOY DRIVING MY VEHICLE AND IT GETS GREAT GAS MILEAGE AND DRIVES MORE LIKE A TOP OF THE LINE VEHICLE. I ALWAYS FEEL SAFE WHEN DRIVING IT. CHEVY DID A NICE JOB WITH ITS CRUZE. (INTERIOR AND EXTERIOR). I LOVE THE POWER FROM THE 1.8 4. THE STICK SHIFT NICELY SHIFTS AND PROVIDES THE CAR WITH MORE POWER. I AM GLAD I DON'T HAVE THE AUTOMATIC. HOPE I ASSISTED YOU WITH ANYTHING THAT MAY BE ABLE TO BE ADDRESSED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722570June 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,536.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722640June 1, 2015
ENGINE
TL* THE CONTACT OWNED A 2011 CHEVROLET CRUZE. WHILE AT A STOP LIGHT, THE CONTACT NOTICED SMOKE COMING THROUGH THE VENT AND INTO THE CABIN OF THE VEHICLE. MOMENTS LATER, SMOKE AND FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. AFTER EXITING THE VEHICLE, SEVERAL EXPLOSIONS WERE HEARD COMING FROM THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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