Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#11012404August 2, 2017
POWER TRAIN
2012 CHECK CRUZE W VIN NUMBER THAT SHOWS NO RECALL HAS THE SAME PROBLEM AS RECALLED CARS. DATED AND MFRD IN THE SAME MONTHS. TRANSMISSION PROBLEM "SURGING" OR JUMPING OUT OF GEAR AND THEN BACK IN. LATER THE CAR DID NOT GO IN REVERSE FROM A PARKED POSITION AND FINALLY, THE CAR STOPPED 100% AND WOULD NOT DRIVE. AT NO TIME WAS THE CAR BEING RACED, AT HIGHWAY SPEEDS OR STRUGGLING WITH LARGE HILLS OR ETC. SPEEDS WERE AT SIDE ROAD SPEEDS OF 0(PARKING LOT) -25-35 MPH ZONES. MILEAGE IS AT 72,000 MILES CLEARLY WITHIN THE 1000,000 MILE TIMEFRAME. THIS TRANSMISSION PROBLEM FROM LOOKING AT ALL OF THE REPORTED ACROSS THE NET SHOULD BE DEFINITIVELY ON RECALL AS I'VE READ MANY REVIEWS ABOUT THE 2011 AND 2012 MODELS HAVING THESE TRANSMISSION PROBLEMS. ALL 2012 MODELS NOT JUST SOME OF THE DATES. IT CLEARLY APPEARS THAT ALL MONTHS OF 2012 MODELS WERE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012283August 2, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE REVERSING AT 2 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE FAILED TO SLOW DOWN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MICRO SWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY FAILED AND THE SWITCH, VACUUM PUMP, AND PIPE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011649July 31, 2017
POWER TRAIN
(THIS LETTER IS ABOUT HOLDING INDIVIDUALS ACCOUNTABLE FOR THEIR RESPONSIBILITIES.) WE PURCHASED A NEW CAR IN 2012 A CHEVY CRUZE , THE TRANSMISSION FAILED ON 7-15-2017 IT NEEDS A REBUILD . ( THIS TO US IS UNACCEPTABLE ) WE HAVE NEVER HAD A VEHICLE WITH THIS ISSUE . WE ALWAYS TAKE CARE OF PREVENTIVE MAINTENANCE ON TIME AND WHEN IT'S DUE. THE FLUIDS IN THIS CAR ARE NEVER LOW OR LEAKING , IT NEVER PULLS OR HAULS LOADS, IT'S NEVER ABUSED OR OVERHEATED TO CAUSE THIS ISSUE. WE HAD THE CAR TOWED BY AAA 7-17-2017 TO MASTER TRANSMISSION IN ROSEMOUNT MN , AFTER LEARNING THIS WILL COST $3500.00 TO REPAIR , WE CALLED CHEVROLET CUSTOMER ASSISTANCE CENTER AT 1-800-222-1020 ON 7-18-2017 TALKED TO ARLEEN, WE EXPLAINED OUR SITUATION SHE TOOK OUR INFORMATION , GAVE US A CASE # 8-3096863922, SHE SAID SHE COULD HELP, THEY WILL TAKE CARE OF THIS AND NOT TO WORRY. SHE TRANSFERRED US TO GM ROADSIDE ASSISTANCE AND THEY TOWED THE CAR TO VALLEY CHEVROLET DEALERSHIP IN HASTINGS MN. ON 7-20-2017 THIS DEALERSHIP CALLED US AND SAID THEY RECEIVED AN EMAIL FROM CHEVROLET STATING CHEVROLET WILL PAY ZERO FOR THIS REPAIR. THE PROBLEM IS ( WHY DID THEY SAY THEY CAN HELP & WILL TAKE CARE OF THIS ) THEN TOW THE CAR WILLINGLY TO THE DEALERSHIP AND THEN REVERSE THEIR DECISION ? ON TOP OF ALL THIS THE DEALERSHIP WANTS EVEN MORE MONEY OVER $3700.00 TO REPAIR. THIS CHEVROLET CORPORATION MADE OUR SITUATION EVEN WORSE BECAUSE THEY DON'T STAND BEHIND THEIR PRODUCT OR WORDS. IT'S A HIGHER REPAIR AT DEALERSHIP AND THEY WILLINGLY TOWED THE CAR TO DEALERSHIP AND NOW WANT US TO PAY TOW BACK TO ROSEMOUNT MN . WE NEVER KNEW WE WERE BUYING A $20,000.00 DISPOSABLE VEHICLE. WE HAVE (2 IGNITION KEYS) 1 BROKE IN HALF UNDER NORMAL USE , THE OTHER KEY HAS A FRACTURE ON THE VERGE OF SNAPPING IN HALF FROM NORMAL USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011859July 31, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
CAR WONT TURN OFF EVEN WITH KEY OFF LIGHTS STAY ON TOO OTHER TIMES CAR JUST TURNS OFF WHILE STILL ON DRIVE BUT GM CALMS NO RECALLS !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011317July 28, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE ECO. WHILE DRIVING VARIOUS SPEEDS, A "TURN AIR CONDITIONER OFF, ENGINE OVERHEATING" MESSAGE APPEARED. THE CONTACT TURNED OFF THE AIR CONDITIONER; HOWEVER, SEVERAL MINUTES LATER, AN "ENGINE OVERHEATING" MESSAGE DISPLAYED. THE CONTACT PARKED THE VEHICLE, TURNED OFF THE ENGINE, AND WAITED TEN MINUTES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE WITHOUT ANY WARNING MESSAGES APPEARING. HOWEVER, LATER IN THE DAY, THE ENGINE OVERHEATING MESSAGE DISPLAYED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (FIRESTONE COMPLETE AUTO CARE 1031 MT ZION RD, MORROW, GA 30260 (770) 225-1530) WHERE IT WAS DIAGNOSED WITH A THERMOSTAT HOUSING AND THERMOSTAT FAILURE WHICH NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE VEHICLE WAS DESIGNED TO WITHSTAND THE HEAT CONDITIONS IN A STATE SUCH AS GEORGIA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,695.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011374July 28, 2017
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP THE VEHICLE, THE CONTACT HAD TO APPLY EXTRA FORCE TO THE BRAKE PEDAL. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AUTO ZONE WHO FOUND FAILURE CODES FOR THE ECM AND BRAKES. THE DEALER WAS CONTACTED AT 319-393-3300 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE BROUGHT IN TO BE DIAGNOSED. THE DEALER ALSO STATED THAT EVEN THOUGH THE VEHICLE EXPERIENCED THE FAILURES IN A RECALL ,IT DID NOT MEAN HER VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL UNDER THE VIN, AND THAT A MANAGER WOULD CONTACT HER BACK. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010726July 26, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE STATIONARY, THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SMOKE CAME FROM UNDER THE HOOD OF THE VEHICLE DIRECTLY AFTER THE VEHICLE WAS PURCHASED. CHEVROLET OF BROADSHEADVILLE, PENNSYLVANIA WAS MADE AWARE OF THE SERIES OF FAILURES AND DIAGNOSED THAT THE ENGINE COOLANT THERMOSTAT WAS FAULTY. IN ADDITION, THE TRANSMISSION WAS REPLACED, UNDER A MANUFACTURERS RECALL, BUT THE FAILURE RECURRED THEREAFTER. THE DEALER STATED THAT THE CONTACT WOULD HAVE TO GET USED TO THE NEW TRANSMISSION AND THE WAY THE VEHICLE OPERATED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY IN REGARDS TO THE MILEAGE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE. UPDATED 09/06/17*LJ *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11010544July 25, 2017
SERVICE BRAKES
EXHIBITING THE ROCK HARD BRAKE ISSUE THAT CHEVY ISSUED RECALL 12213 AND 12213A FOR, BUT MY VIN IS NOT COVERED BY THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010225July 24, 2017
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT VEHICLE WAS SERVICED PER A MANUFACTURER VOLUNTARY EMISSION RECALL: 14801 (ENGINE) TO REPROGRAM THE ENGINE CONTROL MODULE. AFTER THE VEHICLE WAS REPAIRED AT JOHN DONOGHUE AUTOMOTIVE (363 VINSON BLVD, WHITEVILLE, NC 28472 (910) 642-2400), THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND WAS SERVICED PER A MANUFACTURER RECALL: 12213 (BRAKES) WHERE THE BRAKE VACUUM MICRO SWITCH WAS REPLACED. HOWEVER, THE BRAKE FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS THEN TAKEN BACK TO JOHN DONOGHUE AUTOMOTIVE, BUT THE FAILURE COULD NOT BE DUPLICATED. RECENTLY, DRIVING 35 MPH, THE TEMPERATURE GAUGE ON THE INSTRUMENT PANEL INCREASED WHILE THE AIR CONDITIONER WAS TURNED ON. WHEN THE AIR CONDITIONER WAS TURNED OFF, THE TEMPERATURE GAUGE DECREASED. THE CONTACT ALSO STATED THAT THE FAN WOULD REMAIN ON FOR SEVERAL MINUTES AFTER THE VEHICLE WAS TURNED OFF. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. DUE TO THE DIAGNOSTIC FEES, THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED FOR THE RECENT FAILURE. THE FAILURE MILEAGE WAS 57,395. ...UPDATED 10/19/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005813July 17, 2017
SERVICE BRAKES
INTERMITTENT REDUCTION OR LOSS OF BRAKE ASSIST. THE LOSS OF BRAKING ASSISTANCE REQUIRES EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004934July 12, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2012 CHEVROLET CRUZE. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11002641July 1, 2017
ELECTRICAL SYSTEM
WHILE DRIVING MY 012 CHEVY CRUZE, A MESSAGE CAME UP STATING 'SERVICE STABILITRAK' AND THE RADIO SHUTS OFF AND TURNS BACK ON RANDOMLY. ALSO, WHEN AT A COMPLETE STOP, THE AC WILL STOP BLOWING AND THEN PICK BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002345June 29, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CAR WHEN IN PARK WITH PARKING BREAK AND IDILING IN NEUTRAL. THE STEERING WHEEL WILL JERK, THE SPEEDOMETER WILL SPIKE AT MAX SPEED AND DOORS WILL LOCK AND ALL DASH LIGHTS FLASH ON. WHILE DRIVING DOWN THE ROAD BETWEEN 25 TO 45 MPH THE RADIO WILL TURN ITSELF OFF AND THEN BACK ON FOR NO REASON. ALSO WHILE TURNING AT SLOW SPEED, CAR WILL RESET ITSELF. AS IN IT WILL LOSE ALL POWER TO THE POWER STEERING, AC, RADIO, EVERYTHING AND YOU WILL HAVE TO RESTART THE CAR. NOT SAFE AT ALL WHEN DRIVING IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001336June 26, 2017
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START COULD NOT OPEN CAR BUT THE DASH LIGHT WERE ON & ONCE INSIDE THE WINDOW WOULD GO UP & AND DOWN. HAVE CHANGED BATTERY BUT STILL NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000803June 23, 2017
SERVICE BRAKES
COMPLETE LOSS OF BRAKING ASSIST ON 6/20/2017. TIME: APPROX. 10 AM. WEATHER CONDITIONS: SUNNY, 80 DEG F. SPEED: UNDER 5MPH. WHILE MANEUVERING OUT OF A TIGHT PARKING PLACE (REVERSE THEN FORWARD), THE CAR HAD A SUDDEN COMPLETE LOSS OF BRAKING ASSIST. THIS REQUIRED A VERY HIGH AMOUNT OF FORCE TO STOP THE VEHICLE. AT FIRST, I THOUGHT THE ENGINE HAD DIED. HOWEVER, IT HAD NOT. AFTER REVERSING TO COMPLETE THE MANEUVER, THE BRAKE ASSIST RETURNED TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995666June 17, 2017
AIR BAGS, ENGINE, STEERING
WHEN TRYING TO START MY CAR IT SOUNDS LIKE WANTS TO TURN OVER BUT IT DOES'T ,EVERYTHING RESET ON MY DASHBOARD,AFTER WAITING FOR A WHILE IT STARTS BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995647June 16, 2017
SERVICE BRAKES
WHEN PUTTING MY 2012 CHEVY CRUZE INTO REVERSE TO BACK UP, THE BRAKES DO NOT SEEM TO WORK PROPERLY - THE CAR DOES NOT STOP UNTIL I PRESS ON THE BRAKE VERY HARD. THIS HAS BEEN HAPPENING MORE OFTEN NOW THEN BEFORE - ALMOST EVERY TIME IN CAR, MAKING DRIVING/PARKING BACKING OUT OF PARKING LOT, VERY UNNERVING. THIS IS ON LEVEL GRADE - NOT ON A HILL. I'VE ALSO NEED ON-LINE THIS WAS PART OF A MAJOR RECALL, BUT WHEN CONTACTED CHEVROLET HQ, THEY SAID THAT THIS WAS NOT AN ISSUE FOR MY VIN. I'M SURE THEY WOULD CHANGE THEIR MIND JUST SITTING IN MY CAR ONCE. THIS SHOULD BE CORRECTED BY CHEVROLET AT NO COST - AND/OR BE PART OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995195June 14, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TAKES NA LONG TIME TO TAKE OFF. THE CAR JERKS A LOT AND THE STEERING WHEEL GETS STUCK..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994431June 12, 2017
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
TIRES LIGHT ALL THE TIME, OVERHEATING ALL THE TIME SPEND 100 OF DOLLAR ON ANTI-FREEZE COOLANT RAN IN OVERFLOW TANK SPENT OVER $769.00 0N PEOPLE GIVING FALSE REPORT ON WHAT WRONG WITH VEHICLE. I TRIED TO FILE FOR BANKRUPTY BUT WASN'T SUCCESSFUL DUE LOW INCOME. STOP ON CITY STREET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994234June 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED COOLANT ON THE GROUND. THE CONTACT'S WIFE ALSO NOTED SMOKE EMITTING FROM THE VEHICLE WHILE THE ENGINE WAS RUNNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER OUTLET WAS LEAKING COOLANT OUT OF THE ENGINE ONTO THE TRANSMISSION. THE CONTACT REPAIRED THE VEHICLE HIMSELF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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