Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11395043February 7, 2021
ELECTRICAL SYSTEM, ENGINE
WHILE IDLING AT A TRAFFIC LIGHT I NOTICE THE "ENGINE OVERHEATED - IDLE ENGINE" CAME ON. THIS HAS HAPPEN ON A NUMEROUS OF OCCASIONS. I'VE TAKEN IT IN TO BE CHECKED BUT EVERYTHING WORKS FINE. IT CONTINUES TO DO THIS AT LEAST ONCE A WEEK NOW. THERE HAS TO BE A RECALL FOR BECAUSE I'VE RESEARCHED AND FOUND THAT MANY OTHER CHEVY CRUZE OWNERS HAVE THE SAME PROBLEM HAPPENING TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390199January 27, 2021
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE ABOVE 37 MPH. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389999January 26, 2021
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE GAUGE WARNING ALERT SOUNDED OFF AND INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE CONTACT HAD TO PLACE MORE ANTI-FREEZE DUE TO THE WATER PUMP LEAKING ANTI-FREEZE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES WHILE DRIVING APPROXIMATELY 50-70 MPH. THE CONTACT TOOK THE VEHICLE TO GATES CHEVY WORLD (636 W MCKINLEY AVE, MISHAWAKA, IN 46545, (574) 256-3000) WHO DIAGNOSED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT LEARNED OF A TSB FOR SPECIAL COVERAGE ADJUSTMENT (14371B). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THE VEHICLE WAS NOT COVERED UNDER THE SPECIAL COVERAGE. THE APPROXIMATE FAILURE MILEAGE 55,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389578January 23, 2021
POWER TRAIN
GETTING CODE P0299 TURBOCHARGER UNDERBOST. THE TURBO CHARGER WAS FOUND TO HAVE A CRACK IN THE HOUSING. WHEN THE CAR HAD 45,000 MILES IT THE OILD FEED LINE EXPLODED AND HAD TO GET REPLACED, THIS WAS ABOUT 2 YEARS AGO WHEN THE OIL FEED HOSE HAD TO GET REPLACE. NOW THE CRUZE HAS A CODE OF P0299 AND THE CAR IS UNDER POWERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389490January 22, 2021
SUSPENSION, VISIBILITY/WIPER
MY 2014 CHEVY CRUZE LEFT WIPER SUDDENLY STOPPED WORKING AND THERE IS A CURRENT RECALL ON IT. THE CAR HAD BEEN PARKED JUST A FEW HOURS AND THE WIPERS WERE WORKING. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387055January 7, 2021
ENGINE
THE VALVE PAN COVER & GASKET KEEPS LEAKING OIL EVEN AFTER BEING REPLACED SEVERAL TIMES. I BOUGHT THIS CAR A YEAR AGO & WAS TOLD NOTHING ABOUT THIS PROBLEM WHAT DO I NEED TO DO? I CANT KEEP FIXING THIS PROBLEM AS IT IS RATHER EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384898December 25, 2020
ENGINE, POWER TRAIN
FAULTY TURBOCHARGER, MULTIPLE OWNERS THAT I SPOKE TO HAVE REPLACED THEIR TURBOCHARGER TWICE ONLY TO KNOW THAT IT KEEPS FAILING. THE TURBOCHARGER RUINED MY CATALYTIC CONVERTER WHICH HAD TO BE REPLACE DU TO A CRACK IN THE TURBOCHARGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384931December 25, 2020
SEAT BELTS
THE REAR SEAT BELT BUCKLE, PASSENGER SIDE, LATCHES BUT COMES UNDONE IF PULLED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384952December 25, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR IS A 2014 CHEVROLET CRUZE LT THAT WAS JUST PURCHASED FROM A USED CAR DEALER AND WITHIN THE FIRST WEEK THE ENGINE RETARDS ITSELF AND THROWS A CHECK ENGINE LIGHT. THE CODE READS P0325 WHEN READ. THE WIRING HAS BEEN CHECKED OUT AND HAS NOTHING WRONG. THE KNOCK SENSOR HAS BEEN REPLACED TWICE. AFTER BEING REPLACED, THE CODE WILL GO AWAY ANYWHERE FROM A FEW MINUTES TO A MONTH AND THEN THE SAME ISSUE STARTS ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383240December 13, 2020
ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383073December 11, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. THE CONTACT STATED WHILE HER SISTER WAS DRIVING 55 MPH, WHEN ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER SIDE AND CAUSED HER VEHICLE TO SPIN AROUND, AS A RESULT THE FRONT OF THE VEHICLE HIT A WALL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO ONE SUSTAINED ANY INJURIES OR SEEKED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT STATED THEY WERE ABLE TO DRIVE TO THEIR DESTINATION. THE CONTACT CALLED LOCAL DEALER WEBB CHEVY OAK LAWN (9440 S CICERO AVE, OAK LAWN, IL 60453) AND WAS MADE AWARE OF THE FAILURE. THE INSURANCE ADJUSTER DEEMED THE VEHICLE WAS LOSS.THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 63,887.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11378450December 8, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
OVER THE LAST 3 YEARS, I HAVE HAD THE SAME ISSUES OCCURRING. THE ENGINE OVERHEATS AND A MESSAGE THAT READS "A/C OFF HIGH ENGINE TEMP" APPEARS. THE HOSE WAS REPLACED, AND IT WAS OK FOR AWHILE, BUT THE PROBLEM HAS REOCCURRED TWICE MORE. THE ENGINE GASKET COVER HAD TO BE REPLACED AS WELL, AND LOOKS LIKE IT IS LEAKING AGAIN, AND OVER THE LAST 3 YEARS RANDOMLY, A MESSAGE WILL APPEAR THAT STATES TO SERVICE STABILTRAK. I'VE HAD A COIL PACK REPLACED AND THE MESSAGE WENT AWAY, BUT REAPPEARS EVERY NOW AND THEN, AND UPON START UP OF CAR MOST DAYS, RUNS VERY ROUGH AND I HAVE TO WAIT A MINUTE BEFORE PUTTING INTO GEAR. THE OVERHEATING AND ROUGH ENGINE PROBLEMS KEEP REOCURRING NO MATTER WHAT WORK I HAVE DONE TO IT. MOST RECENT ISSUES WITH THE AC OFF AGAIN, AS OF TODAY, 12/8/2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377921December 4, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WILL LOSE POWER AND SHUT OFF IN MIDDLE OF DRIVING WHILE TRYING TO ACCELERATE OR SLOWING DOWN, THIS OCCURS ON HIGHWAY, AT STOPLIGHTS, DRIVE THROUGH, AND CITY STREETS WHILE STATIONARY AND IN MOTION. CHEVROLET DEALERSHIP CAN NOT FIGURE OUT THE PROBLEM. THIS IS EXTREMELY DANGEROUS. ECM HAS BEEN REPLACED BUT STILL EXPERIENCE ELECTRICAL PROBLEMS AS WELL. THIS IS BASICALLY A DEATH TRAP VEHICLE. IT HAS HAPPENED NUMEROUS TIMES WITH NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375255November 18, 2020
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
AUTOMATIC TRANSMISSION FAILURE CAN RESULT IN VEHICLE ROLLING BACKWARDS FOR 3-5 SECONDS IN DURATION AFTER RELEASING BRAKE WHILE. WHILE ON FLAT GROUND - THIS CAUSES DANGER TO OTHER DRIVER AS THE EXPECT OTHER VEHICLES TO BE MOVING AFTER A TRAFFIC LIGHT TURNS GREEN. WHILE ON AN INCLINE - THIS CONDITION MAY POSE A DANGER TO PEDESTRIANS AND OTHER MOTORISTS AS THE AUTOMATIC TRANSMISSION WILL ALLOW THE VEHICLE TO ROLL BACKWARDS A GREAT DISTANCE. THE DISTANCE AND SPEED OF TRAVEL BACKWARDS WILL VARY BASED ON ANGLE OF INCLINE OF STREET OR ROAD. WHEN THIS CONDITION OCCURS - THE DRIVER IS COMPLETELY UNAWARE AND MAY NOT BE ABLE TO APPLY THE BRAKE IN ENOUGH TIME TO PREVENT COLLISION WITH OTHER VEHICLES OR PEDESTRIANS. THIS CONDITION HAPPENS WHEN: 1 - TRANSMISSION IS HOT (ABOUT 40 MIN DRIVE TIME) 2 - BRAKE IS DEPRESSED FOR LONGER THAN 3 SECONDS WHILE SITTING AT LIGHT. 3 - RELEASING BRAKE MAY OR MAY NOT RESULT IN THIS CONDITION HAPPENING. SERVICE 1 - THE VEHICLE SHOWS NO CODES FOR TRANSMISSION FAILURE. 2 - MULTIPLE GM DEALERS HAVE CONFIRMED SOFTWARE OF VEHICLE IS UP TO DATE. 3 - MULTIPLE DEALERS HAVE MIXED STATEMENTS IF THEY CAN DUPLICATE THE ISSUE OR NOT. DEALER 1 SAYS - "IT'S YOUR DRIVING HABITS. WE RESET THE COMPUTER AND IT WILL RE-LEARN HOW YOU DRIVE." DEALER 2 SAYS - "WE WERE ABLE TO DUPLICATE YOUR ISSUE AND ARE AWAITING A RESPONSE FROM GM" - WHEN SPEAKING TO GM THEY INDICATED THEY NEVER RECEIVED AN EMAIL FORM THE DEALER. CONDITION WAS FIRST SEEN AT APPROXIMATELY 68K MILES AND HAS CONTINUED ON/OFF UNTIL CURRENT MILEAGE OF 98K. DEALER AND GM CORPORATE HAVE HAD VEHICLE FOR GREATER THAN 30 DAYS AND ARE UNABLE TO PROVIDE RESOLUTION. AS A FIREFIGHTER - IT IS MY PROFESSIONAL OPINION THAT THIS CONDITION MAY PRESENT A RISK TO PUBLIC WELFARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375263November 18, 2020
POWER TRAIN, UNKNOWN OR OTHER
VEHICLE MAY JERK VIOLENTLY DURING DE-ACCELERATION FROM EXPRESSWAY SPEEDS. THIS CONDITION MAY RESULT IN LOSS OF CONTROL - ESPECIALLY DURING WINTER/ICE LIKE ROAD CONDITIONS. TO DUPLICATE THE ISSUE: 1 - OPERATE AUTOMATIC TRANSMISSION FOR AT LEAST 40 MINUTES AT EXPRESSWAY SPEEDS OF APPROX 70MPH 2 - WHEN EXITING EXPRESSWAY RAMP THE VEHICLE WILL DOWNSHIFT. 3 - SOMETIMES DURING DOWN SHIFTING - THERE IS A LURCH OR IMPACT LIKE FEELING SO INTENSE THAT THE DRIVER MAY BELIEVE THEY WERE REAR ENDED BY ANOTHER VEHICLE. THIS MATTER WAS BROUGHT TO THE ATTEMPT OF GM DEALERS AND GM CORPORATE AND THEY HAVE FAILED TO RESOLVE THE ISSUE. DEALER 1 RESPONSE WAS SIMILAR TO "IT'S YOUR DRIVING HABITS" AND "WE RESET THE COMPUTER SO IT CAN RE-LEARN HOW YOU DRIVE". THIS FAILED TO RESOLVE ISSUE. DEALER 2 RESPONSE - WE CAN DUPLICATE THE ISSUE - THEN LATER WE CAN'T DUPLICATE THE ISSUE. DEALER ALSO ADVISED THEY EMAILED GM FOR ADDITIONAL SUPPORT. GM STATES THEY NEVER RECEIVED THE EMAIL. VEHICLE HAS SPENT GREATER THAN 30 DAYS IN THE SHOP FOR THE TRANSMISSION LIKE ISSUES. AS A FIREFIGHTER - IT IS MY PROFESSIONAL OPINION THAT THIS CONDITION MAY RESULT IN SUBSTANTIAL HARM TO THE DRIVER OR OCCUPANTS OF VEHICLE IF THIS CONDITION HAPPENS WHILE OPERATING THE MOTOR VEHICLE ON ICE OR SNOW AND POSSIBLY RAIN LIKE CONDITIONS. WHERE IT IS MY BELIEF THAT SUCH INJURY COULD RESULT IN DEATH OR GRAVE BODILY INJURY. THIS ISSUE HAS HAPPENED ON/OFF SINCE 01/01/2019 FROM 68K MILES TO CURRENT MILES OF 98K. GM/DEALERS HAVE INDICATED THAT ALL VEHICLE SOFTWARE IS UP TO DATE AND THERE ARE NO ENGINE CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373695November 8, 2020
ELECTRICAL SYSTEM, ENGINE
THE CAR WILL BE STOPPED AT A RED LIGHT OR A STOP SIGN, THE CAR WILL BE IDLING FOR SECONDS START SHUDDERING THEN STALL OUT IN THE MIDDLE OF TRAFFIC THEN THE CHECK ENGINE LIGHT WILL TURN ON. WE THEN HAVE TO SHUT THE CAR OFF WITH THE KEY, CYCLE IT THEN TURN THE CAR BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372694November 2, 2020
SERVICE BRAKES
WHEN IN REVERSE, THE BRAKES HAVE A TENDENCY TO FAIL. THE CAR CONTINUES ROLLING BACKWARD, EVEN WITH THE BRAKE PEDAL PRESSED TO THE FLOOR BOARD, CREATING THE RISK OF BACKING INTO OBSTACLES LIKE VEHICLES, TREES, PEDESTRIANS. NO SUCH ISSUES OCCUR WHEN IN ANY OTHER GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372354October 30, 2020
ENGINE
SEEMS TO BANG INTO GEAR WHEN DRIVING/PICKING UP SPEED. ACTS LIKE ENGINE STUMBLE. HAD PCV VALVE REPLACED UNDER RECALL DUE TO SQUEEKING NOISE. VEHICLE STARTED MAKING SAME NOISE AGAIN AND DOESNT SHIFT CORRECTLY. MECHANIC ADVISED OF INCORRECT CRANK CASE PSI DUE TO PCV VALVE PROBLEM. VEHICLE ONLY HAS 27,000 MILES AND SHOULDNT HAVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366290October 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE TRACTION CONTROL LIGHT AS WELL AS CHECK ENGINE LIGHT CAME ON. WITH NO PRIOR ISSUES, JUST OUT OF THE BLUE. THE CAR SHAKES WHEN DRIVING. IT HAPPENED 6PM LAST NIGHT, NO ISSUES BEFOREHAND. ITS PARKED OUT FRONT ON THE STREET WHERE I LIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364425October 15, 2020
ELECTRICAL SYSTEM
THE TWO FRONT WINDOWS BOTH STOPPED WORKING WITHIN A YEAR OF HAVING THE CAR. THE READ DRIVER SIDE WINDOW ALSO IS MAKING A SOUND THAT SOON WILL STOP WORKING. THE CAR AT THE TIME HAD LESS THAN 9000 MILES WHEN THEY STOPPED WORKING WITH 98% OF THE TIME ONLY HAVING THE ONE PERSON IN THE VEHICLE (DRIVER). NO KIDS PLAYING AROUND WITH SWITCHES NO CRASHES. BOTH WINDOWS JUST STOPPED WORKING. SOMETHING INSIDE BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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