Chevrolet Bolt EV Complaints (2017)

350 consumer complaints on file.

#11461230April 18, 2022
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460301April 10, 2022
STEERING
The steering file to return to center after turning. It also sticks and binds making a audible noise when it breaks free from sticking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459329April 2, 2022
STEERING
The steering on my 2017 Chevy bolt does not return to center after making a turn (left or right). If you do a search, this is a common issue with Chevy Bolts and Chevy wants lots of money to fix it. I did pay Chevy to do do a software update (Service Bulletin #17-NA-148) which should have made the situation better but it made it (if anything) worse. I believe there is an issue with the steering gear and Chevy should issue a recall. Here is a recent discussion https://www.chevybolt.org/threads/steering-wont-return-to-center-bad-steering-gear-steering-sticking-in-one-direction.42988
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457717March 21, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
GM CALLED ME 60 days ago and said new replacement battery is ordered to fulfill recall. Dealership has 2 batteries in stock but cannot replace vehicle battery because they do not have a forklift to move the battery and have no projected date when then will get a forklift or rent one. Car was recalled for battery fires and Chevy doesn’t own or know where to rent a forklift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455770March 8, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
On three occasions the Bolt blind spot warning system either did not warn us (three different drivers), or if it did warn by activating a light in the driver side mirror, the warning was not sufficient to avoid all three drivers attempting to change lanes when there was a vehicle in the blind spot. In all three cases the driver put on their turn signal to indicate they were changing lanes, but the Bolt, unlike every other car we’ve driven with a blind spot warning system, does not provide an audio warning when there is a car in the blind spot and the turn signal is activated. In all three cases the driver had to swerve at highway speed to avoid hitting the car in the blind spot. After the first incident we researched whether there was a means of enabling an audio sound for the blind spot warning, but we found there is not. The Bolt appears to have an unusually large driver side blind spot and because of the placement of the driver side mirror the blind spot warning light does not get the driver’s attention when changing lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455342March 5, 2022
SUSPENSION, WHEELS, POWER TRAIN
Creaking/popping noise from passenger rear side of vehicle at 24,574 miles along with a grinding noise coming from the front driver side wheel. Took to dealership twice and was told there is not a rear axle just independent struts and shocks. Very concerning and not sure if a wheel is gonna fall off. I've seen other forums that have been having the same issue between the years 2017-2019. Please recall and fix because consumers shouldn't shell out more money for cheap parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455172March 4, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO ISSUES WITH SOFTWARE UPDATES. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DEVELOPING A PERMANENT FIX FOR THE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453261February 21, 2022
ELECTRICAL SYSTEM
The vehicle is under recall for battery fire. Brought vehicle in for service at Priority Chevrolet to have software updated. Car was dropped off evening before 8 am appointment. Priority Chevrolet failed to update the vehicle software. Battery fire risk still exists. Priority Chevrolet in Chesapeake, VA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444705December 22, 2021
ELECTRICAL SYSTEM
I want to complain about GM's handling of recall N212343881 affecting my vehicle listed above. I have received now 3 written notifications of this recall, the last one directing me to call my local dealership to have the recall work done. When I contacted the dealership they were in no position to tell me: 1.) When they would receive the required parts to complete the recall work 2.) what the notification process would be once they receive the required parts 3.) Ascertain me that they would contact me immediately once they receive the required parts In short, I continue to feel left in limbo well over half a year after the recall first was made public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442871December 6, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact became aware of NHTSA Campaign Number: 21V560000 (Electrical System) however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442471December 2, 2021
ELECTRICAL SYSTEM
I've been using my BOLT for 4 years without incident and have been charging my car at my home at my home level 2 charger for 18 months without incident. I began the process with GM to either buyback my 2017 BOLT or exchange the batteries as per the recall. However, on Tuesday, my found my car smoking with a strong burning plastic smell as it was charging at my house. I disconnected and now have damage to both my charger and my charging port of my car. I do not feel safe trying to charge this car again and do not even know if its possible in its current state. i contacted Chevy and they referred me to another branch of their company to investigate this incident. They are now asking me to hire and electrician and have the plug inspected, at my expense. I am currently using the same plug to charge my Tesla and there are no problems with this circuit. I would like this car repaired or bought back and it is unusable in its current state. I do not wish to pay for repairs to the charging port when the car is clearly a danger. I want it gone and I do not wish to put more good money into a car that is a hazard.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11442248December 1, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441832November 27, 2021
SERVICE BRAKES
When using mechanical brakes the iBooster makes a knocking noise. Every time the brake pedal is used the noise appears. This is concerning as I'm afraid it may impair the brake faction and potentially create a danger on the road. So far dealers are unwilling to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438575October 28, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2017 Chevrolet Bolt EV. The contact stated after an unknown software update was completed on the vehicle, the vehicle would overcharge and no longer shut down while fully charged. The contact also stated that the vehicle would send an incorrect battery level to the charger, causing the charger to continue to charge the battery though already fully charged. The contact stated that the battery icon would show that the battery was fully charged however, the battery light would flash four times indicating a significantly low battery. The dealer and the manufacturer were notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433331September 17, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and limited the charge level of the battery, but informed the contact that parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433263September 16, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433153September 15, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A GM spokesperson on 9/15/2021 stated to Bloomberg (afterward picked up by most news organizations) that Bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the Bolt burns. This statement will lead to Bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. GM must expand the recall to simply buy back all Bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must ALL be recovered by GM as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432563September 11, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
GM has been jerking myself, and all Bolt owners all of this year and For myself and other owners of 2017-early 2019 models. They have overlaid Recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, ENOUGH IS ENOUGH. My Bolt was in a chevy shop for TWO MONTHS June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. GM is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick GM in the rear. At this point GM just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432525September 10, 2021
ELECTRICAL SYSTEM
With the existing manufacture recall, I have filed a case with Chevolet regarding the Bolt EV's battery. however, nothing has been done; And as a medical professional with children in the home, it is extremely worrisome to actively monitor the charging phase. I now charge the Bolt during the day time and have to remind myself to move the Bolt out when the charge is complete. And I am incurring a higher electricity rate during this charge cycles. Does your agency have the facility to tell the manufacturer to speed up their repair resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432291September 9, 2021
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
2017 CHEVROLET BOLT EV. CONSUMER WRITES WITH CONCERNS OF VEHICLE POSSIBLY CATCHING FIRE AS A RESULT OF CHARGING VEHICLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A PERMANENT FIX AND REPAIRING THE VEHICLE. THE CONSUMER REQUESTED THAT THE MANUFACTURER'S FULL MSRP BUYBACK SHOULD BE EXTENDED TO ALL CHEVROLET BOLT OWNER'S THE MANUFACTURER WAS NOTIFIED AND OFFERED A CERTIFICATE TOWARDS THE PURCHASE OF A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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