Chevrolet Bolt EV Complaints (2020)

176 consumer complaints on file.

#11443626December 13, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and the contact was in the process of obtaining a buyback. A case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442532December 3, 2021
UNKNOWN OR OTHER
I had purchased GM original equipment when I bought my car. They are the factory floor liners that are sold by GM and can be bought at the dealership. The floor liners, for the most part, cover all of the footwell areas of the driver, passenger and rear seating. The following dates are approximate so keep that in mind. In August of 2021, I was attempting to get out of the way of a commercial vehicle that was about the run me off the road. While attempting to do that the accelerator pedal became lodged under the drivers side floor liner and would not release. This caused the acceleration for the car to be at the maximum level, resulting in the car taking off very rapidly. Only after applying the brake at the same time and getting over to the shoulder was I able to shut the car off and dislodge the pedal from the floor liner. Besides being absolutely terrifying it was extremely dangerous. It again happened in October of 2021. It is obvious when you look at the floor liner and it's design. The edge is sticking up just far enough to catch the bottom of the accelerator pedal and becomes very difficult to dislodge, especially when you add in the panic it causes when your car suddenly takes off as fast as it possibly can in traffic. I have contacted GM about getting replacements sent out and they said they are not doing that at the moment. I contacted the dealership where I purchased the liners and they said they were not going to do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442370December 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This recall advises not parking in my garage due to potential fire, it advises not charging to 100% due to likelihood of fire, . By not charging to 100% the car does not operate as intended. The Richmond International Airport posts a sign saying Bolt vehicles may not park in their garage or it will be towed at the owners expense. My windshield has a crack the length of the windshield. Safe lite ordered a Chevrolet windshield more than 3 weeks ago and Chevrolet has not been able to provide Safelite a windshield replacement. What alto dealer builds a car and does not stock replacement parts for obvious failure points! There is a recall on the floor mat sold by Chevrolet on the drivers side front. Chevrolet stated that the mat must be removed however parts are not available at this time as replacement. These failures are unacceptable and GM/Chevrolet should be mandated to buy back the car from the user immediately!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440129November 11, 2021
VEHICLE SPEED CONTROL, AIR BAGS
I was slowly pulling into a parking lot with my Bolt EV 2020, the car accelerated uncontrollably and in a split second had collided into the wall in front of me. A section of the wall had broken and the car was wedged in the broken section of wall. This is how it came to a stop. The acceleration was so sudden and uncontrollable that even slamming my feet against the brakes did not help slow down and avert the accident. It is notable that the air bags did not engage during this accident. This wall adjoined an apartment complex and a commercial property. It was fortunate that nobody was affected expect for damage to property. But the collision could have easily caused damage to lives had there been people on the apartment complex side of property. I also had a minor less 10 years old in my car who could have been potentially affected. On reading online, I came to notice two recalls on the vehicle. One of them about the floor mats and possible acceleration as the one described by me seems related. I was not notified by Chevrolet about this recall. I could have removed the floor mats had I known about the additional issue. The only notifications I got were for the battery, for which we have followed the safety pre-cautions prescribed. This incident happened less than 14 hours at the time of writing. A police event has been filled (EVENT 21-34-0195) with the Sunnyvale department of public safety. The insurance representatives are yet to inspect the vehicle. There were no warning messages, lamps or other symptoms prior to the failure.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11439467November 5, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO SAFETY RECALL RELATED TO BATTERY FIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435308October 3, 2021
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I hit a deer on a back road coming home from work, on impact I heard a loud explosion and smelt burning electronics and the smell of an air bag, the seat belt locked. Then after the initial impact the car then stopped and the emergency alarm went of and many messages were on the screen. Fast forward after everything, I call onstar to make ask a question they answered with I see your air bags deployed are you okay, I responded yes because "they didn't come out" the air bag switch did explosion but the air bag did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434824September 29, 2021
ENGINE
2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO FIRE RISK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED, BUT HAD NOT OFFERED ANY ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434376September 25, 2021
ELECTRICAL SYSTEM
Battery has a high risk of fire. GM refuses to initiate buyback according to CA lemon law.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434182September 24, 2021
FUEL/PROPULSION SYSTEM
This is a comment on an existing open recall (nhtsa chat said to use this form). Related to the Chevy Bolt recall 21V650. The latest information from GM at https://media.gm.com/media/us/en/gm/home.detail.html/content/Pages/news/us/en/2021/sep/0920-bolt.html contains this: "Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance. The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete." I would ask NHTSA to require GM to publicly describe how they tested and verified that this new software will find 100% of battery packs with faulty cells. For example by building a significant number of battery packs with known faulty cells in different configurations and confirming that all packs with faulty cells were correctly identified. This doesn't require the publication of proprietary information, only a description of the verification procedure and results. A previous software update was supposed to detect faulty packs but it did not work so a more robust test is required this time as they intend to use the information provided by this software to determine which packs to replace. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433995September 23, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (ELECTRICAL SYSTEM ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was parked their daughter noticed that smoke was emitting from the rear of the vehicle. When the contact came to view the vehicle the smoke had resolved and the vehicle appeared normal. The approximate failure mileage was 6,600. Vin tool confirms parts distribution disconnect. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11434017September 23, 2021
UNKNOWN OR OTHER
2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 21V-560. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE MADE AWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433899September 21, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I received a recall notification regaring our 2020 Chevy Bolt which was purchased only six months ago. Not only is Chevy not providing any indcation as to when our car will have its battery replaced (the dealer suggests it could have six months or longer), their proposed interim fixes are completely unacceptable and unworkable. If we cannot charge the car more than 90% and if we cannot go below 70 miles, the effective range has been reduced by roughtly 50% or about 100 miles which frustrates the entire reason we purchased this car (we commute approximatel 120 miles round trip each day). They are not offering to provide a rental or substitute car nor are they offering to take the car back and I'm now stuck with a poorly made hunk of metal and lithium with no idea when we will be able to use the car again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433586September 20, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while charging, the vehicle made an abnormally loud sound. The vehicle became very hot. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that parts were not yet available. The dealer informed the contact about additional testing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but, no further assistance was provided. The contact was concerned about driving the vehicle. The failure mileage was 36,000. The contact requested the manufacturer to buy back vehicle. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433606September 20, 2021
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V650000 (Electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433688September 20, 2021
POWER TRAIN, ELECTRICAL SYSTEM
National recall for potential battery fire that GM has known about for a while in their older Chevy Bolt electric cars and now the problem has spread to their newer models. GM has placed restrictions on these cars for charging the battery and driving the car that it makes the vehicle unsafe to drive or even park near other vehicles or structures do to the potential of fire that could result in severe property damage, severe injury or even death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433536September 19, 2021
ELECTRICAL SYSTEM
The batteries that power my vehicle. The risk to me is spontaneous fire which could kill me and my passengers, burn my house down or cause me to have a car accident. The dealer identified the problem but does not have the parts to correct the problem and the dealer has no idea when they will be able to correct the problem. The only solution in the interim is to park the car away from everything and everyone and wait for the fire to initiate. The vehicle has been inspected by the dealer. I want the dealer to reimburse me for the vehicle so that I don’t have to constantly live in fear and risk death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433402September 17, 2021
ELECTRICAL SYSTEM
Vehicle has a known fire hazard. Vehicle is unsafe to be operated in the way it was intended(and as sold to me). Limitations on charging make the vehicle unusable. Only way to make the vehicle usable, makes it a fire hazard. No remedy is available, which means the car is unusable with no end in sight. Unacceptable for a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432326September 9, 2021
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Currently, my 2020 bolt has been recalled due to fire hazards. I contacted the local GM dealership North Park Chevrolet (Castroville TX) and was informed that there is no clarity on the exact part that needed to be replaced in order to make my vehicle safe. I later contacted GM [SR:9-6936321672], in order in inquiring when parts will be parts will be made available for replacement still TBD and no part numbers were provided. I informed GM that even when charging to the recommended 90% that my car gets very hot and makes a loud noise while plugged into the charger, but I was informed that there they are currently still working on a solution. It is unacceptable for an auto manufacturer to sell a vehicle this is a fire hazard is at a higher risk due to the warning signs that GM has ignored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431474September 2, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
NO fix available for vehicle next other recall part backorder
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431130August 30, 2021
VEHICLE SPEED CONTROL
This is third occurrence. When doing hard acceleration (to merge onto road or pass vehicle) the vehicle would not stop acceleration. Hard braking did not disengage acceleration. Placed car in neutral and applied brakes. When placed back in drive continued hard acceleration. Placed vehicle in neutral and came to stop. Placed in Park and then drive continued hard acceleration. Had to bring to stop and power vehicle off.. Dealer will triage to see if error codes available. They want me to continue driving since no loaners available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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