Chevrolet Bolt EV Complaints (2020)

176 consumer complaints on file.

#11525792June 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524996June 2, 2023
ELECTRICAL SYSTEM, STRUCTURE, SEAT BELTS
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electric System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523962May 26, 2023
ELECTRICAL SYSTEM
It has been 21 months and I still have not received a new battery for this Chevy Bolt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520319May 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520263May 3, 2023
FUEL/PROPULSION SYSTEM
Why is GM allowed to wait years to fix EV recalls that can kill people or burn down homes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520058May 2, 2023
ELECTRICAL SYSTEM
My 2020 Bolt has been under recall for three years due a serious safety issue. The batteries can catch fire and burn up my car and the surrounding area. Seems very serious? GM knew this before they even sold me my car as the earlier versions had also been recalled. It is also hard to believe that with GM selling thousands of new Bolts every year that batteries for the repair are still not available, after well over 3 years. And with the discontinuation of the Bolt, batteries should now be plentiful. What is a reasonable time to wait for a major manufacturer to repair a serious safety issue? 5 years? 10 years? Obviously over 3 years isn't enough.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519911May 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519317April 27, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518918April 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518249April 21, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514357March 29, 2023
UNKNOWN OR OTHER
My battery still has an open recall replacement since August of 2021 and every time I call GM to inquire about the availability of a replacement they just tell me it's not available yet. I do not consider this being handled in a timely manner and that's my complaint. I don't understand how they are allowed to sell new Bolt EV's and EUV's without having replaced current owners batteries yet, it's been over a year and a half now. The suggested remedy was to limit charging to 90% and park outside away from other vehicles and structures which was an incredible burden in practice. In the meantime they issued a software patch that limited charging to 80% which further reduced usefulness of driving car any longer distances and especially in winter cold temperatures range is greatly impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512999March 21, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that they would like their complaint removed. GM has been addressing the battery issue. The only complaint that the contact stated was that the issue took two years to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512790March 20, 2023
SEAT BELTS
We are a municipally owned electric utility. We were notified of GM safety recall N222383791 on January 26, 2023, we have been unable to use our EV Chevy Bolt since that date due to the fact that this vehicle is driven by employees and we do not want to be liable if injury occurs. As of 3/20/23, the EV Concierge told us that the part is not available yet. We need a solution soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512296March 17, 2023
ELECTRICAL SYSTEM
I live in New England and when we get close to the end of winter when it still snows and the roads begin to thaw some, they typically become pothole utopia. I was driving my car at night with the highbeams on when I hit a fairly decent sized pothole (1/4 wheel sized, 6-12inches deep) at a speed of 35-40mph. The impact was typical of a pothole of that magnitude (complete compression of front strut, little hop) and it knocked out the front highbeams on the side of the impact. The highbeams on the car are a bi-xenon HID projector system, which has a mechanically actuated shutter in the projector housing contained within the headlamp assembly. The mechanically actuated shutter is controlled by a spring loaded rotating bearing system with an ovoid control end which connects to a rotating L-shaped peice of metal via a hole in the ovoid connector. The force of the impact caused the solenoids metal peice to come out of the shutter control end, preventing the actuating solenoid from actuating the shutter. I believe this is a very poor design, as it's clearly not rated to take routine impacts. This issue caused my vehicle to fail a state saftey inspection and the reccomened repair was a total replacement of the headlamp assembly to the tune of $1,100 + labor because the headlamp shipped sealed. Nothing is in place in the assembly to keep the solenoid pin attached to the shutter control arm. I ended up being able to repair the projector assembly myself, using a tar/ gum like substance in the hole on the ovoid control arm hole to hold the solenoid arm in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512290March 16, 2023
FUEL/PROPULSION SYSTEM
The high voltage battery has a possible defect that can cause the car to burst into flame without warning. December 2020 - 2020 Chevy bolt purchased with open recall on Chevy Bolt batteries February 2021 - Received letter from GM that the newly purchased car is dangerous and must not be parked inside nor used for more then 50% of it's range [no contact from GM or the local dealer for over 2 years on satisfying the recall] March - 2023 - Contacted the local GM dealer and was told not to contact them again until I get a second letter from GM stating they can repair the defect March 2023 - Contacted GM directly and was handed off to a California specific agent. The agent was clear - There is no repair for this recall at this time. I now have a car that is approaching 3 years old labeled as dangerous by GM and the NHTA yet there remains no timeline for repair or remediation. It is unacceptable to have a continuing known danger to the owner and public at large for years with no remediation and no remediation timeline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511189March 10, 2023
ELECTRICAL SYSTEM, STRUCTURE, SEAT BELTS
The contact owns a 2020 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. The contact was unable to take possession of the vehicle due to the parts not being available for the recall repair. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509307February 27, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of the NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distributions disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508185February 20, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am filing a complaint with regards to the 2020 Chevy Bolt recall. When I purchased the vehicle in July 2021 from Chevy, the 2020 model was not affected. They then issued a recall August 2021. I have been waiting patiently for the battery replacement; however, this has still not been remedied. When I contacted Chevy online and my local dealer, they were unable to give me a timeline for when this will be fixed. As it has been >18 months, I am frustrated that this has not been resolved in a timely manner. Thank you for your time and consideration. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507822February 17, 2023
ELECTRICAL SYSTEM, STRUCTURE, SEAT BELTS
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the vehicle had reduced mileage for the battery charge down to approximately 80%. The approximate failure mileage was 20,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507826February 17, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The battery recall has been open since Aug 2021, it's Feb 2023 now, I've been waiting for 18 months for my defective battery to be fixed. I cannot charge the car to 100% and I cannot let the car go below 70 miles and I have to park outside. I tried two times to get GM to replace my vehicle but they denied me both times. The last time was with the BBB Auto Line, my denied case number is CHV2312333.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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