Chevrolet Bolt EV Complaints (2021)

67 consumer complaints on file.

#11526891June 13, 2023
UNKNOWN OR OTHER
The car can blow up and catch on fire due to excessive heat and humidity. Dealer is responsible for fixing it but it's been over 2 years and I want to end my lease early due to safety concerns. I have barely driven the car and kept it out of the garage (except for charging) but fire safety concerns are not being addressed by all Chevy dealers in Houston. No one can fix it and even if they did, it would take months so I want to turn it in to dealership and get someone to fix it so they can resell it safely. By driving and paying for this recall, I am at risk for death due to lithium battery explosion and no one is repairing it. Dealership notified of recall in Aug. 2021 and never contacted me about a solution, just told me to not charge it to 100% and keep it outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523415May 23, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact stated that he was made aware that the VIN was included in NHTSA Campaign Number: 21V650000 (Electrical System) upon research; however, the dealer was contacted and confirmed that the parts were not yet available for recall repair. The contact was informed that parts were available at another location. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue by the dealer and the contact was informed that there was no response. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518627April 24, 2023
UNKNOWN OR OTHER
The "High Voltage Battery May Melt or Burn" recall for my vehicle (2021 Bolt EV) still says "Remedy not yet available" 20 months after the recall was issued. This is unacceptable to not have a solution after this amount of time. Furthermore, Chevrolet is now misrepresenting the recall at their own website as "Incomplete", instead of the correct "Incomplete, Remedy not available" (at https://www.chevrolet.com/ownercenter/recalls?vin=<insert VIN> ). I recently took my vehicle to have it repaired and they only offered me the repair for another fire-causing recall (seatbelt pretensioner), I couldn't even select this recall for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508146February 20, 2023
ELECTRICAL SYSTEM
Chevrolet issued a recall for our 2021 Bolt, Manufacturer Recall Number N212345940 NHTSA Recall Number 21V650 over a year ago. At the time of the recall issue in late 2021, we were told to bring in the car for service that would reduce the risk of fire by lowering the charge capacity to 80%. We did so and were told that the actual battery module replacement would be "any day now." We have contacted the Chevrolet EV Concierge (833-382-4389) several times over the past year, including today, Feb. 20, and each time we were told that the recall service would happen "soon," and that there was no way to estimate when it would occur. We have been told that the 2020-2022 models had recall service started in August 2021, proceeding "in batches." As it has been about 15 months since the recall was issued, we suspect that Chevrolet has no intention of performing this service in a timely fashion. We do not know the probability of a fire. We do not know when the full charge capacity will be restored, and this has constrained our ability to travel. Has NHTSA imposed a deadline or guideline for the recall completion? What is a reasonable time frame for a recall of this magnitude? 1 year? 3? 5? 10? As a car owner, 1 year would appear to be reasonable. However, we have little ability to hold Chevrolet to a reasonable standard and no knowledge of what percentage of the cars are done. We appeal to NHTSA to hold Chevrolet to a reasonable standard. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505975February 7, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2021 CHEVROLET BOLT EV. CONSUMER WRITES IN REGARD TO BATTERY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503973January 27, 2023
ELECTRICAL SYSTEM, STRUCTURE, SEAT BELTS
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500599January 7, 2023
UNKNOWN OR OTHER
The recall is not yet completed on the battery after more than a year. The range of my car is limited severely since I can neither charge the battery completely nor let the charge decline below about 30%, essentially reducing the range to 60% of what was promised. This is a known issue and GM has had plenty of time to fix it. I have contacted the dealer on many occasions and they have not been at all helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499254December 28, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498243December 20, 2022
FUEL/PROPULSION SYSTEM
I received an email notifying me of a safety recall related to the propulsion battery on July 26, 2021. This notice did not offer an opportunity to schedule a repair. I have contacted my dealer periodically requesting a repair. On November 25, 2022, I received a text message specifying Recall # N212345941, which corresponds with a propulsion battery replacement. This text, and a subsequent notice by mail, offered my first opportunity to schedule the battery replacement. My local dealer is not authorized to make the repair. I have contacted a dealer authorized to make the repair, 70 miles away, and I am awaiting notice that the replacement battery is available to install. The delay in offering this repair has been unreasonable, and unsafe. Because my daily commute is long, mountainous, cold, and windy, I cannot safely limit my battery charge in the manner instructed in the initial recall notice. I have relied on the express warranty indicating I will be able to charge the propulsion battery to 100 percent, and I believe the sequence of recalls and delayed repair constitute a breach of express warranty, and a breach of an implied warranty of merchantability. This manufacturer should be systematically compensating its customers for supplying an inherently dangerous defective product, and for failing to repair the unsafe condition in a timely fashion. The defective propulsion battery has placed me and my family (and my passengers and neighbors) at risk of death due to fire and toxic smoke inhalation in the vehicle and in my driveway and attached garage. NHTSA should investigate both the deadly defect and the unnecessary and unreasonable delay in the repair offered by the manufacturer, and impose proper penalties. I will be pleased to participate in your investigation and provide any information you need, including testimony and other evidence. You should be aware I entered into a settlement agreement with GM to buy back a defective 2019 BoltEV (VIN 1G1FY6S07K4107084).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497426December 14, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489987October 19, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
This vehicle left me on sept 13 in the middle of the freeway bc it lost propulsion. I had plenty of charge and all of a sudden my charge was gone. The car wouldn’t speed up. Had to pull over and wait 4 hours for tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486286September 25, 2022
FUEL/PROPULSION SYSTEM
Miles that can drive are very limited. Been waited for replaced fuel cells. I have called a local dealership but was told my vin isn’t up yet for battery replacement. How to get on the list and need all battery’s working so I can drive the distances I need to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476083July 27, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, ELECTRICAL SYSTEM
Merging onto freeway from about 50 MPH to 70 MPH. Blind zone alert indicated there was a vehicle was in my blind spot. Proceeded to accelerate full throttle into traffic when car began shuddering and then suddenly lost power. Car would not restart and needed to be towed to dealer for warranty repair. Car was at dealer for 9 days waiting for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471571June 29, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Four times during a cross country trip, after a Level 3 dc charging session, the car would either not start or if it did would not shut off. The gear could not be shifted into reverse or drive and the radio, AC all shut down even though the car was still on. The service soon indicator light came on. Diagnostics from ON-STAR said that it was the propulsion system. Another indicator light came on saying conditions not right shifting. The fifth time it occured while the car was moving and unlike the four previous times the gear couldn't be jiggled or temporarily rebooting the car by removing the 12-volt battery. The car had to be towed to the dealer where it was announced that drive control wiring harness needed to be replaced. This problem is well documented on GM Bolt forums. The car should have been recalled before my family was put at risk. I wasted 12 hours during a 19 hour move across the country due to this known problem. I was stranded in life threatening triple digit heat indices.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471500June 29, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and the contact was provided a case number. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467442June 3, 2022
FUEL/PROPULSION SYSTEM
propulsion power is reduced on my new 2021 Chev Bolt. The battery recall problem has not been addressed yet now I just lost my on propulsion power is reduce problem. My car is in the shop and can not be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465613May 22, 2022
UNKNOWN OR OTHER
Chevy is not communicating with owners and putting batteries in cars on dealer lots so they can be sold and producing new cars with the new batteries. I was told by their EV hotline that new cars are being sold for $7,000 to $10,000 over MSRP, making a cash payout not an option because I couldn't repurchase a car. They had an unadvertised program to do MSRP to MSRP trades. They have denied my request, due to a high level of interest in the program. I found out about this from a blog post, not Chevy. They are not responding to my requests for a time frame of when my car will be fixed. I'm hearing on blogs that it's going to be more than a year. I'm seeing on line that some people are being told the repair will be more than a year from now, which will exceed Connecticut's lemon law. The lemon law states you have 2 years to report an issue. I purchased the car in June, 2021 with a range of 259. In August, 2021 it was recall and had restrictions put on it lowering my range to 216, a software update was released in February, 2021. This was advertised as removing the restrictions, but it reduced range again to 207. They offered to pay rental fees and gas, but failed mention that reimbursement would take 6-8 weeks, in February and now it's taking 8-10 weeks. I do not have the money to put up front for the rental. I tried to reach out to Ebony, [email protected], to see if they would pick up interest on my credit card or expedite the reimbursement. She will not respond or call me back and her extension asks for a password, which I do not have. Please help. I have a funeral for a beloved uncle and the trip is going to take over 6 hours due to rerouting to get to supper chargers and the hour long wait to charge. On a full charge this trip can be done in 3 1/2 hours. I don't have the money to rent and I never pay interest on credit cards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447358January 13, 2022
AIR BAGS
While involved in a side impact collision, and significant force, airbags failed to deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11446859January 10, 2022
FUEL/PROPULSION SYSTEM
My vehicle is part of recall 21V650 to replace my vehicle's battery. The current solution until a battery for my vehicle is available is a software update. I tried to take my vehicle in for the software update that is part of the recall on 1/10/22 via an appointment that I had scheduled and confirmed with the dealership. The dealership refused my appointment upon arrival and refused to install the software update. Not having the recall applied affects my safety by potentially allowing a fire to occur in my high voltage battery, the software update is supposed to prevent that from occurring until a new battery can be provided. This issue is part of the wider recall number, noted above and the manufacturer not handling repairs in a timely and professional manner to ensure that everyone has a safe vehicle to utilize as it was intended when purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446755January 8, 2022
FUEL/PROPULSION SYSTEM
First the selfseal tire fiasco on 7/2/21 then in late August with the recall GM agreed to buy back the Bolt. The dealer picked up the Bolt on 9/3/21. On 11/16/21 GM offered me a horrible buy back that didn't cover all my downpayment and fees at the time of lease. I rejected it and I am still paying and insuring for a car unsafe at zero speeds. Anyway NTSA can hold GM accountable over the Bolt failure? This defect was present when I leased this car new on 1/31/21 and GM was already buying back Bolts. This should have never been sold to me in the first place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Bolt EV