Chevrolet Bolt EV Complaints (2017)

350 consumer complaints on file.

#11255951September 16, 2019
WHEELS, UNKNOWN OR OTHER
TIRE RATED WHEN WE PURCHASED CAR TIRE WEAR WAS 60 ,000 MILES TUBE LESS TIRE WE HAVE LESS THAN 30,000 MILE ON CAR WHEN TOOK TO CHEV TO HAVE SERVICE AND WAS TOLD I WOULD NEED NEW TIRES SOON 3 OF THE TIES WERE AT3/32 & 4 TIRE WAS4/32 SO I DROVE HOME AND PARKED IT SINCE I CANT AFFORD NEW TIES YET AND THE RESPONSIBLE OF US DRIVE WITH 3 TIRE TREAD WEAR COULD HAVE 3 BLOW OUTSIDE AT ONE TI.E RISK OF ROLL OVER OR HIT OTHER CAR AND INJURED OTHERS IS NOT THE PEOPLE WERE ARE BUT I DIDNT PAY $45,685 ON A NEW GREEN VEHICLE TO HAVE REPLACE 4 [XXX] TIRES LESS THAN 2 YERS OLD THE CAR IS IVE HAVEN'T EVER HAD A CAR BIKE RV TIRES WEAR OUT SO FAST CHEAPEST DEFECTIVE TIRES I'VE EVER SEEN SO EVERYBODY PASS IT BACK TO US TO PAY FOR [XXX] I PAY 700 A MONTH FOR THAT CAR MY HUSBAND WANT TO COMMUTE IN TO SAVE FUEL AND I TOLD EVEN WITH US BUY EXTRA WARRANTIES ON IT [XXX] I COULD HA E SAVED MY SELF A LOT OF MONEY WE HAVE SO MANY PROBLEMS WITH IT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243074August 11, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY 2017 CHEVY BOLT LOST PROPULSION WHILE IN MOTION ON CITY STREETS IN LOS ANGELES IN TRAFFIC WITHOUT WARNING FROM EITHER ON STAR OR THE VEHICLE. THE BATTERY INDICATED APPROXIMATELY AN 60% CHARGE. THE VEHICLE IS NOW AT EL CAMINO CHEVROLET IN MONTEREY PARK, CA., WAITING ON SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219219June 11, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, WHEELS
WHILE IN MOTION THE CAR BEGAN TO ERRATICALLY SPEED UP & SLOW DOWN WITHOUT THE DRIVER DEPRESSING EITHER THE ACCELERATION PEDAL OR THE BRAKE. THE RESULT WAS THE JUMPING & BUCKING OF THE CAR & PASSENGERS WITHIN. UPON TAKING THE CAR TO CHEVY REPAIR, IT WAS DISCOVERED THAT THE WHEEL SPEED SENSOR WAS DAMAGED BECAUSE OF A FAULTY WASHER IN THE AXLE THAT BROKE. THE BROKEN WASHER PARTS ENTERED THE WHEEL HUB, DAMAGING BOTH THE WHEEL HUB & THE SPEED SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207687May 15, 2019
SERVICE BRAKES
18K MILES IN, 1 WHEEL IS GETTING VERY HOT. DEALER CANNOT FIND ANYTHING WRONG. HAS NEVER MENTIONED IT BEFORE, BUT SAYS THEY RECOMMEND REGULAR CALIPER SLIDE PIN CLEANING AND LUBING. WANTS $200. IF IT'S A BAD CALIPER, THEN IT SHOULD BE COVERED UNDER WARRANTY. THEY WILL DO NOTHING. SO I HAVE AT LEAST 1 NON-FUNCTIONAL BRAKE AT 18K MILES. SOUNDS LIKE A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207439May 14, 2019
SEAT BELTS
CENTER SEAT BELT OF BACK SEAT IS FULLY EXTENDED AND WILL NOT RETRACT. THIS PREVENTS THE SEAT BELT TO BE HELD SNUGLY AGAINST THE BODY OR CAR SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204814April 30, 2019
FUEL/PROPULSION SYSTEM
ON THE NIGHT OF MARCH 2, 2019 I WAS DRIVING AT ABOUT 50 MPH ON A STATE HIGHWAY WHEN I SUDDENLY, WITHOUT WARNING, LOST PROPULSION. A NOTE CAME ON ON THE DASH INDICATING THAT I NEEDED TO PULL OVER AND PUT THE CAR INTO PARK. HAPPILY THERE WAS NO TRAFFIC SO THAT I WAS ABLE TO DO SO WITHOUT AN ACCIDENT. I WAS UNABLE TO RESTART THE CAR AND PUT IT INTO DRIVE AFTER THAT, SO I CALLED A TOW TRUCK. IT WAS VERY COLD WAITING FOR THE TOW TRUCK AS THE CAR HAD NO HEAT. THE CAR REPORTED APPROXIMATELY 50% BATTERY CAPACITY THE ENTIRE TIME. A SUDDEN UNEXPECTED LOSS OF PROPULSION IS A DANGEROUS EVENT. THE CAR HAD ONLY 11,000 MILES ON IT. AFTER SITTING FOR SOME TIME, THE CAR HAS 'FIXED' ITSELF. HOWEVER, THIS WILL PROBABLY HAPPEN AGAIN. I HAVE BROUGHT IT TO A CERTIFIED CHEVROLET SERVICE CENTER AND CALLED CHEVROLET TO REPORT THE ISSUE. BECAUSE THE PROBLEM IS INTERMITTENT, THEY ARE UNABLE TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204280April 28, 2019
ELECTRICAL SYSTEM
THE BATTERY FOR 2017 CHEVY BOLT HAS PROBLEM AND MY CAR STOPPED IN THE MIDDLE OF THE ROAD. I WAS VERY LUCKY THAT I WAS IN THE CITY AND THIS HAPPENED AT A TRAFFIC LIGHT. THE BATTERY WAS SHOWING IT HAS 70 MILES LEFT, IT DROPPED TO 30 AND THEN ZERO RIGHT AWAY AND I COULD NOT MOVE THE CAR AND HAD TO TOW THE CAR TO DEALERSHIP. I HAVE ONLY 17,000 MILES ON THE CAR. I TOOK THE CAR TO DEALERSHIP, AT FIRST THEY TOLD ME THAT THERE IS A RECALL ON BATTERY THAT WAS ISSUED APRIL 1ST AND I SHOULD BE GETTING A LETTER IN THE MAIL, LATER CHEVY CUSTOMER SERVICE AND DEALERSHIP CHANGED THEIR STORY AND NOW THEY ARE TELLING ME THERE IS NO RECALL AND IT IS ONLY FOR CUSTOMER SATISFACTION THAT THEY NEED TO REPLACE THE BATTERY! I DO NOT WANT TO IMAGINE IF THE CAR WOULD HAVE STOPPED IN THE MIDDLE OF THE HIGHWAY. IF YOU OWN A CHEVY BOLT BE VERY CAREFUL AND I WOULD NOT TRUST THE SAFETY OF THE VEHICLE AS CHEVY IS NOT EVEN ISSUING A RECALL TO FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183102February 28, 2019
VISIBILITY/WIPER
ON 2/27/2019 WHILE MY WIFE WAS DRIVING HOME FROM WORK DURING A SIGNIFICANT SNOW EVENT, BOTH WIPERS STOPPED WORKING ON OUR CAR. THEY REMAINED AT THE BOTTOM OF THE WINDSHIELD AND WOULD NOT WIPE. THIS POSED A SIGNIFICANT SAFETY HAZARD AS IT MADE IT DIFFICULT FOR HER TO SEE. ON 2/28/2019 I TOOK THE CAR TO BE REPAIRED AT THE CAR DEALERSHIP. I WAS INFORMED THAT THE FAULT WAS CAUSED BECAUSE THE WIPER MOTOR HAD BEEN "STRIPPED". I AM NOT SURE HOW MY WIFE, WHILE DRIVING THE CAR COULD HAVE CAUSED THE WIPER MOTOR TO GET STRIPPED. THE WIPERS WERE WORKING ONE MOMENT, AND THE NEXT THEY WERE NOT. THERE IS A KNOWN BULLETIN FOR THE WIPER MOTORS TO STOP WORKING IN COLD AMBIENT CONDITIONS, BUT THE DEALER IS REFUSING TO REPAIR THE CAR UNDER THIS BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174249February 4, 2019
AIR BAGS
I WAS DRIVING ABOUT 65MPH ON THE LEFT MOST LANE ON CALIFORNIA HIGHWAY 101-S BEFORE THE 405. THE CAR SKIDDED AND I COLLIDED INTO THE CENTER DIVIDER. MY CAR THEN RICOCHETED ACROSS 5 LANES OF THE HIGHWAY AND HIT THE GUARD RAIL ON THE RIGHT SIDE. THEN, MY CAR EVENTUALLY SLOWED TO A STOP AND THE CAR SMELLED LIKE SMOKE. ALL AIRBAGS FAILED TO DEPLOY. MY NECK AND SHOULDERS WERE VERY SORE AFTER THE ACCIDENT. THE POLICE CAME AND TOOK A COLLISION REPORT: #9580. THE TOWING COMPANY (EZ TOWING) TOWED THE CAR TO 14710 CALVERT ST., VAN NUYS, CA 91411. ONE OF THE REASONS WE PURCHASED THE CHEVY BOLT WAS BECAUSE OF THE SAFETY FEATURES. MY FAMILY AND I ARE VERY FRUSTRATED AND HIGHLY CONCERNED THAT NOT ONE SINGLE AIR BAG DEPLOYED IN SUCH A HIGH IMPACT COLLISIONS IN WHICH BOTH THE LEFT AND THE RIGHT SIDE OF THE VEHICLE WERE INVOLVED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11171881January 24, 2019
ELECTRICAL SYSTEM
AN UNPROMPTED MESSAGE APPEARS PERIODICALLY ON THE INFOTAINMENT SCREEN OF MY VEHICLE. THE BOLT EV 2017 OWNER'S MANUAL PROVIDES NO INFORMATION ON THIS UNPROMPTED MESSAGE THAT APPEARS ON THE INFOTAINMENT SCREEN, DOES NOT WARN OF THE DANGERS THAT THIS MESSAGE POSES TO DRIVING, AND DOES NOT INDICATE THAT THE DRIVER MUST GIVE ASSENT TO THE IMPLIED FALSE ASSUMPTION THAT THE DRIVER'S ATTENTION IS NOT ON DRIVING IN ORDER TO REMOVE THE MESSAGE FROM THE INFOTAINMENT SCREEN. THE INFOTAINMENT SCREEN ALSO REMAINS STUCK ON THE REAR CAMERA VIEW WHILE DRIVING FORWARD AT SPEEDS IN EXCESS OF 60MPH. THIS SITUATION HAS OCCURRED ON N. MOPAC EXPRESSWAY AND ON W. PARMER LANE, AS WELL AS ON STREETS IN MY NEIGHBORHOOD IN NORTH AUSTIN. I HAVE WRITTEN FOUR LETTERS TO MS. MARY T. BARRA, CHAIRMAN AND CHIEF EXECUTIVE OFFICER OF GENERAL MOTORS COMPANY (24 DEC. 2018, 16 JAN. 2019, 18 JAN. 2019, AND 22 JAN. 2019), REGARDING THESE SAFETY ISSUES AND HAVE RECEIVED NO RESPONSE, NOR HAS THE CHEVROLET EXECUTIVE RESOLUTION TEAM ADDRESSED THESE ISSUES. THE CHEVROLET EXECUTIVE RESOLUTION TEAM ARRANGED FOR AUTONATION CHEVROLET OF WEST AUSTIN TO EXAMINE THE SAFETY CONCERNS. THE SERVICE DRIVE MANAGER OF AUTONATION CHEVROLET OF WEST AUSTIN OBSERVED THE VERY PROBLEMS THAT I HAVE BEEN EXPERIENCING WITH MY VEHICLE ON 8 JAN. 2019. AUTONATION CHEVROLET OF WEST AUSTIN THEN PRODUCED A REPORT ON 16 JAN. 2019 THAT FALSELY CLAIMED THAT THESE PROBLEMS ARE 'UNABLE TO DUPLICATE AT THIS TIME' AND THAT THERE WERE 'NO ERRORS FOUND.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165022January 7, 2019
ELECTRICAL SYSTEM
CHEVROLET BOLT 2017 WITH ABOUT 55% OF BATTERY CHARGE BRIEFLY DISPLAYED A MESSAGE 'PROPULSION MAY BE REDUCED' AND A FEW MINUTES LATER IT STOPPED IN THE MIDDLE OF THE FREEWAY AND HAD TO BE TOWED AWAY. THE BATTERY INDICATOR SWITCHED MOMENTARILY FROM 125 MILES TO 40 MILES AND THEN IMMEDIATELY TO 10 MILES AND THE CAR COULD NOT BE SHIFTED TO DRIVE, DISPLAYING MESSAGE 'CONDITION NOT CORRECT TO SHIFT.' BEWARE, AS GLITCH LIKE THAT WITH BOLT CAN REALLY ENDANGER YOUR LIFE, AS IT ENDANGERED MINE. I WAS FORTUNATE TO BE ALONE IN THE CAR WITHOUT MY FAMILY, STUCK ON THE FREEWAY AFTER DARK AS CARS AROUND WERE GOING FULL SPEED. THE DEALERSHIP REPLACED THE BATTERY, BUT AFTER THE REPLACEMENT THE CAPACITY AT FULL CHARGE SHOWS ONLY 154 MILES IN LIEU OF OVER 220 MILES BOLT SUPPOSED TO HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160949December 12, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR WAS STOPPED AT A RED LIGHT SIGNAL, SOMEONE BEHIND ME WAS UNABLE TO STOP AND CRASHED INTO THE REAR OF MY CAR, PUSHING MY CAR APPROXIMATELY 20FT FORWARD. MY CAR WAS RENDERED IN OPERABLE DUE TO DAMAGE TO A REAR ELECTRICAL AMPLIFIER BENEATH THE TRUNK FLOOR. I HAD TO GET THE CAR TOWED TO A COLLISION REPAIR FACILITY. GM WITHDREW THE NECESSARY STRUCTURAL PARTS TO REPAIR IT (PART NUMBER - 95429564 R UPPER REAR BODY SIDE RAIL.) AND DID NOT RELEASE A NEW PART DURING THE 8.5 WEEKS MY CAR WAS AT THE COLLISION REPAIR FACILITY. MY INSURANCE COMPANY THEN DETERMINED THAT THE CAR WAS A TOTAL LOSS DUE TO NO PARTS WERE AVAILABLE TO REPAIR IT. THE OTHER DRIVER DID NOT GET A TICKET, THE SPEED LIMIT WAS 40MPG ON THIS ROAD. THIS WAS A LOW SPEED CRASH THAT RENDERED THE CAR DRIVE SYSTEM INOPERABLE. CHEVY BOLT EV'S WITH MODEL YEARS 2017, 2018 AND 2019 HAS THE SAME DESIGN THAT WILL LEAD TO THE DRIVE SYSTEM BEING INOPERABLE IN LOW SPEED REAR END COLLISIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11160637December 11, 2018
UNKNOWN OR OTHER
SINCE I BOUGHT THIS CAR IN NOVEMBER 2017 THE BACK WINDSHIELD BEEN SHATTERED 4 TIMES AND IT HAPPENED ON THE COLDEST DAY OF THE YEAR. THE DATE WAS IN A MONTH OF FEBRUARY, MARCH, AND NOVEMBER. I TRIED TO RESOLVE THE ISSUE WITH GM BUT THEY WERE NOT HELPFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141635October 21, 2018
ENGINE, POWER TRAIN
I EXPERIENCED A FAILURE OF THE 12-VOLT BATTERY. WHEN THIS HAPPENS, THE VEHICLE LOSES POWER, STALLS, AND THEN IT LOOSES ALL FUNCTIONS - CANNOT BE EVEN SHIFTED INTO NEUTRAL TO MOVE IT, CANNOT OPEN REAR DOORS. WE COULDN'T EVEN GET IN ON A TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130654September 21, 2018
SERVICE BRAKES, EXTERIOR LIGHTING
CHEVROLET BOLT HAS "L" DRIVING MODE, DURING WHICH THE CAR WILL STOP IF THE ACCELERATOR PEDAL IS NOT PRESSED. HOWEVER, THE REAR LIGHT DOES NOT RELIABLY TURN ON. IF THE CAR IS AT LOW SPEED, OR IF THE CAR IS STOPPED, THE REAR BRAKE LIGHT MAY BE OFF. THIS INCREASES THE CHANGE OF REAR COLLISION. WHEN IN "L" MODE, THE BREAK LIGHT SHOULD BE ON AT ALL TIMES WHILE THE ACCELERATOR IS DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127952September 6, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DRIVING AT 65 MPH WITH 100+ MILE RANGE, CAR HAD A SUDDEN AND COMPLETE LACK OF PROPULSION. ELECTRONICS IN THE CAR CONTINUED TO WORK, BUT ABSOLUTELY NO PROPULSION. COULD SHIFT CAR TO NEUTRAL. CAR EVENTUALLY TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115887August 6, 2018
ENGINE, FUEL/PROPULSION SYSTEM
CAR SUDDENLY LOST POWER ON THE HIGHWAY. I HAD TO COAST TO A STOP. THE HIGH-VOLTAGE BATTERY WHICH HAD BEEN 3/4 FULL WENT DOWN TO ZERO. AFTER THE INCIDENT, THE CAR COULD NO LONGER BE DRIVE. I'D ALREADY HAD GM'S RECALL INSTALLED N172127150
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115206August 1, 2018
FUEL/PROPULSION SYSTEM
BOLT EV CHIMED, ICON APPEARED AND THE TRAVEL MILEAGE FROM THE EVENING'S CHARGE DROPPED FROM ABOUT 240 MI TO LO AND I HAD TO PULL OVER AND PARK. MESSAGE ON DISPLAY WAS PROPULSION POWER IS REDUCED. I THEN HAD TO BE TOWED TO CHEVY DEALER TO HAVE THE RECALL #18097 REPROGRAMMED. PROBLEM REOCCURRED 3 DAYS LATER. HAD TO BE TOWED AGAIN. CAR IS UNSAFE. I LIVE IN VERY RURAL AREA...WAS LUCKY IT WAS DAYLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114062July 27, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 2018-07-26 AT APPROXIMATELY 2325H, VEHICLE WAS BEING DRIVEN AT ~70MPH NORTHBOUND ON I-95, THE MAINE TURNPIKE. LOCATION WAS APPROXIMATELY 1/2 MILE NORTH OF EXIT-32 (BIDDEFORD, ME). ROAD CONDITIONS WERE GOOD, TEMPERATURES IN THE MID-70F, HUMID. THE OWNER'S WIFE WAS DRIVING, WITH HER HUSBAND IN THE PASSENGER SEAT. AT THE TIME LISTED, THE VEHICLE SOUNDED A WARNING CHIME, AND RAPIDLY LOST POWER FROM HIGHWAY SPEEDS (70 MI/HR). VEHICLE, WITH THE EXCEPTION OF SPEED, WAS IN CONTROL WITH BRAKES AND STEERING, EMERGENCY FLASHERS, AND LIGHTS OPERATING. VEHICLE DRIVER INFORMATION PANEL GAVE ERRATIC AND UNRELIABLE READINGS. ALTERNATELY, THE DISPLAY SHOWED: * WARNING ICON ON RIGHT HAND SIDE * MESSAGE "SHIFT INTO PARK" * RANGE DROPPED FROM ~75 MILES TO ZERO * BATTERY GAUGE WOULD INDICATE 5% BATTERY WITH A RANGE OF 70+ MILES * REGENERATIVE BATTERY ICON SHOWED A REGEN BRAKING LIMIT OF <30KW (INDICATING BATTERY FULL??) (PAGE 116 CHEVROLET BOLT USER MANUAL) AFTER STOPPING VEHICLE WAS UNRESPONSIVE TO MOST CONTROLS. * INTERMITTENT INABILITY TO SHIFT OUT OF PARK * WARNINGS TO GO INTO LOW-POWER MODE * WARNING THE "BATTERY SAVER ACTIVE" * WARNING FOR "HIGH VOLTAGE CHARGING SYSTEM"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113064July 23, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE BOLT STOPPED PROVIDING POWER WHEN I WAS DRIVING DOWN A 4 LANE FREEWAY. IT HAS ALREADY FAILED 3 TIMES IN THE PAST, THIS IS THE 4TH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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