Cadillac XT5 Complaints (2018)

67 consumer complaints on file.

#11615623September 20, 2024
POWER TRAIN, ENGINE
The coolant thermostat was broken and gave two check engine codes P0128 and P0128P. AC was not functioning when the thermostat was not working, which can be dangerous in summer. It is also a very common problem with Cadillac XT5 and GMC Acadia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598241July 2, 2024
WHEELS
The tread is separating from the tire in chunks. Never seen this in a 21000 mile factory Michelin tire let alone any other tire before. It exposes the core of the tire which is a safety hazard. Called Michelin and they were only concerned about the warrantee, not the safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594867June 17, 2024
SEATS
Passenger side seat bolts attaching seat to frame loosened and seat began to rock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585385April 26, 2024
POWER TRAIN
Check engine light (power reduced steering drive safely) notice came on. Code reads P0128, coolant below thermostat regulating temperature. This is an on going issue with Cadillac. It’s definitely a defect because if you go on YouTube you will see it’s not just my vehicle even on low miles vehicles. Then you are left with no choice but to get repaired at the dealer only to be ripped off. 180 for diagnostic testing at dealer to find out this is an ongoing issue across the US
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578386March 20, 2024
STEERING, UNKNOWN OR OTHER
A/C stopped working. Steering assist is reduced warning light came on. Was told it was a thermostat/ sensor. Had the sensor replaced for a cost of approximately $230.00. Short while later, A/C stopped working again. Suddenly the Steering wheel malfunctioned while driving on the interstate. Ran off the the road into median and heard a loud "Pop" sound as I tried to gain control of the vehicle. Hit an embankment and almost crossed over median into oncoming traffic. All airbags deployed. My passenger and I suffered injuries including broken bones, fractured ribs, severe back and shoulder pain, bleeding forearm, bruises and swelling. We were transported to a nearby ER by ambulance. The Vehicle was totaled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576803March 12, 2024
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR, VISIBILITY:SUN/MOON ROOF ASSEMBLY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576860March 12, 2024
STRUCTURE:BODY:ROOF AND PILLARS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571563February 12, 2024
EXTERIOR LIGHTING
HEADLIGHTS ARE EXTREMELY DIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559499December 11, 2023
STEERING
Dash alert: Steering Assist is ResucedDrive with Care I see this is a current problem with the 2018 Cadillac XT5 but my VIN doesn’t seem to be included. Please investigate why mine would not be included if I suddenly have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555562November 16, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving on the freeway, came to a stop as traffic increased, then the car shut off m. I had no power, could not get out of the vehicle, no hazards, no tail lights, nothing. I had a complete panic attack, I thought I was going to die. I called OnStar from my cell, they could even locate me. After 30 mins, calling 911, texting the representative from the dealership in which I purchased the car, it turned back on. Either the car was shut off with a signal or there is a serious hazardous issue that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548925October 8, 2023
SERVICE BRAKES
I was having some routine maintenance done on my car and a popping sound was heard around and under the front of my car. The the car displays a break light in the display and the fault code C056E is now constantly present in the computer. My vehicle is not showing a recall but I know this problem. Is a recall on other similar year and models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535878August 1, 2023
STEERING
FROM THE TIME I PURCHASED MY VEHICLE THEIR WAS A POPPING NOISE WHEN I TURN STEERING WHEEL I PURCHASED AT CARMAX AND TOOK IT BACK TWO OR THREE TIMES THEY SAID NOTHING WAS WRONG..I TOOK.IT TO SEWELL CADILLAC THEY SAID NOTHING WAS WRONG..IF I'M NOT MISTAKEN I TOOK TO STERLING CADILLAC THEY SAID NOTHING WAS WRONG.MY LAST OIL CHANGE WAS AT STERLING CADILLAC IN BRYAN TX A FEW WEEKS TO A MONTH AGO NOW THEY TELL ME IM IM DANGER AND THEY NOW HEAR THE NOISE AND SAYS ITS MY STEERING COLUMN AND NEEDS TO BE REPAIRED IMMEDIATELY..THEY ARE NOW CONCERNED SINCE MY CAR NO LONGER HAS A WARRANTY..I TOOK MY CAR BACK.TO.CARMAX 2 TO 3 WEEKS AFTER PURCHASE AND KEPT TELLING THEM ABOUT THE NOISE THEY SAID WAS NOTHING AND NOW I'M TOLD WHAT I KNEW IN 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535612July 31, 2023
ENGINE
When driving the car on Jul 20, the check engine light came on. It went off upon arriving home. We had it checked at our local NAPA Auto Care and they did an Electronic Engine Control Test. The garage did not clear Trouble Codes and advised us to take the car to a dealer. Upon driving the car on Jul 30, the check engine light came on once again. In May 2020, when we had our car in for service, at Sutliff, in State College, PA, they took care of the Engine Control, software issue. This dealer is no longer open so we started taking our car to Blaise Alexander in Altoona, PA We, also, have had several incidents with the Parking Brake not releasing. We took the car to Blaise Alexander, in Altoona, on 3-14-23, and they said that the software showed no problem with the Parking Brake. They advised me to call a tow truck and have it towed into their garage the next time it happened. There is a Cadillac Dealer in Ebensburg, PA which is approx 30 miles away. We are in a dilemma as to have it towed there or have it towed to the GM Dealer in Altoona, PA which is approx 16 miles away. Our car has 50, 813 miles on it. I will have it towed either to the Cadillac dealer or the GM dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530753July 6, 2023
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
After exiting a car wash (automated)on Monday-7/3/23, I was attempting to stop my vehicle so I could dry the exterior with towels. I was on the car wash property and as I approached an area that was open, I attempted to stop the vehicle, the engine revved very high and the vehicle took off at a very high speed in fractions of a second. The vehicle then climbed over a flower embankment and hit the wall of the Car wash. The impact was so great that it put a large hole in the wall and ruptured a main water line creating a huge water leak. The fire department and police officer arrived at the scene to make a report. My initial thought was that my sandal may have got trapped but after returning home and rethinking the entire incident may times I believe this was “UNINTENTIONAL ACCELERATION “ The driver side airbag and knee airbag were deployed. Thankfully I was not hurt. Had this happened when I was on a road or a grocery store/ mall parking lot things could have been very serious. I have insurance through State Farm and have requested them numerous times to have a diagnostic check done to identify the reason for this to happen and they have declined my request. Please let me know what the next steps are.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517539April 17, 2023
ELECTRICAL SYSTEM
During the two years we have owned this vehicle, it has completely shut down. It usually happens when the vehicle is stopped or coming to a stop. Today 4.17.2023 it happened at 67 mph as I was accelerating to highway speed. The vehicle shut down for 2-3 seconds then restarted. The vehicle decelerated very hard, almost as if it were in a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510861March 8, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2018 Cadillac XT5. The contact stated that while driving at various speeds, the steering power reduced warning message was displayed. The manufacturer was notified of the failure and referred her to the local dealer for assistance. The contact was also informed that there were no recalls on the vehicle. The vehicle was not repaired. The contact had not experienced a power steering failure in spite of the frequent illumination of the message being displayed. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487175September 30, 2022
ENGINE
The contact owns a 2018 Cadillac XT5. The contact stated that after coming to a complete stop, the vehicle lost motive power. After restarting the vehicle, the vehicle would operate as needed. The failure occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466228May 26, 2022
ENGINE, STRUCTURE:BODY, ELECTRICAL SYSTEM
Driving down the road and my 2018 Cadillac XT5 started on fire for no reason and no engine lights came on. I loss all driving control power steering in the matter of seconds and was trapped in the car waiting for cars to clear so I can run out. The car is with my insurance company the car is now a total loss and I don't think they will investigate. I called GM to make a complaint. The fireman said he had just put a fire out on the same car a week ago. I found out that we have 2 more cars in the Macomb county MI area that caught on fire in the last 3 months same type of car.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11461505April 20, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the driver's and passenger's rear wheels locked up, causing the driver's and passenger's rear tires to roll backwards. The contact stated that the ABS failed to operate as intended. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451418February 10, 2022
UNKNOWN OR OTHER
The rear camera guidelines on my 2018 XT5 Lux don’t appear on the backup camera display when shifting into reverse. Happens around half the time. As soon as I shift into drive, the guidelines then appear. I can then shift back into reverse and the guidelines are there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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