Cadillac STS Complaints (2007)

52 consumer complaints on file.

#10234215July 14, 2008
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., ELECTRICAL SYSTEM, STRUCTURE
2007 CADILLAC STS BOUGHT AS A DEMO IN FLORIDA IN APRIL, WITH ABOUT 3,500 MILES ON IT: I TOLD THE SALESMAN THAT THIS WAS GOING TO BE USED EXCLUSIVELY AT MY CONNECTICUT ADDRESS AND I WOULD BE DRIVING IT THERE SHORTLY AFTER PURCHASE. MY COMPLAINTS ARE FIRST WITH THE CONDITIONS OF SALE IN FLORIDA, AND SUBSEQUENTLY, WITH THE FAILURE TO REPAIR ISSUES BOTH IN FLORIDA AND NOW CONNECTICUT. I BOUGHT THE VEHICLE WITH THE AGREEMENT THAT IT WOULD BE MADE 'AS NEW AS POSSIBLE.' THIS WAS TO INCLUDE A NEW BATTERY (SINCE IT WAS DEAD IN THE SHOWROOM), THE OIL WOULD BE CHANGED, AND ALL THE DOOR AND DASH SCUFFS WOULD BE REMOVED. THE BATTERY HAS FINALLY BEEN REPLACED HERE AFTER FAILING TWICE, THE SCUFFS THEY FIXED IN FLORIDA KEEP COMING RIGHT BACK ON THE DOORS AND DASH, AND I JUST PAID FOR THE OIL CHANGE THAT NEVER TOOK PLACE FOR THE SALE. THE DAY I DROVE THE CAR OFF, THE SALESMAN INDICATED THEY 'TOPPED IT OFF.' IT WAS INTO SERVICE AT LEAST THREE TIMES WITHIN THE FIRST WEEKS OF OWNERSHIP IN FLORIDA. IT HAS ALREADY BEEN IN FOR SERVICE THREE DAYS HERE IN CONNECTICUT, MY LAST VISIT TO SERVICE WAS FOR TWO DAYS, AND NOTHING WAS DONE OR SOLVED. THE VOICE COMMAND SYSTEM JUST DOESN'T WORK PROPERLY. IT CONTINUES TO HEAR ME INCORRECTLY, OR HEARS/REPEATS ME CORRECTLY BUT THEN DOES NOT DO WHAT IT SAYS. AS YOU USE THE WHEEL BUTTON TO PROGRESS THROUGH THE SIX PRESETS AND GO BACK TO THE FIRST, IT SKIPS OVER THE FIRST AND SOMETIMES THE SECOND BUTTON. TO MAKE MATTERS WORSE, THE VOLUME PERIODICALLY TAKES OFF WITH INCREASING LOUDNESS UNCONTROLLABLY. IN ANY CASE, THEY TELL ME THAT CORPORATE IS AWARE OF THE VOICE PROBLEMS AND HAS BEEN TRYING TO COME UP WITH A SOFTWARE FIX. TO MY THINKING, THIS IS AN '07 AND THEY HAVEN'T COME UP WITH A FIX FOR IT YET? IF IT HASN'T BEEN FIXED YET, IT IS NOT GOING TO HAPPEN LATE IN '08 AND THEY CLAIM I AM NOT ALONE WITH THESE ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234098July 13, 2008
ELECTRONIC STABILITY CONTROL (ESC)
THERE ACTUALLY IS NO INCIDENT YET. THE DATE IS BOGUS SO I CAN PROCESS THIS. MY CAR IS EQUIPPED WITH CADILLLAC'S STABILITRAK SYSTEM. APPROXIMATELY 80% OF THE TIME WHEN MAKING RIGHT HAND TURNS ONLY THE SYSTEM ENGAGES. APPROXIMATELY 50% THE CAR DECELERATES. WHEN TRYING TO MAKE A RIGHT HAND TURN INTO TRAFFIC THIS IS A DANGEROUS SITUATION. WHEN I AM TRYING TO TURN AND JOIN TRAFFIC AND THE CAR DECELERATES I AM LIABLE TO BE HIT ONE DAY. I CAN BE STARTING FROM A COMPLETE STOP OR I CAN EVEN BE ROLLING THROUGH A GREEN LINE AND THIS SYSTEM WILL ENGAGE, BUT ONLY IN RIGHT HAND TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231488June 18, 2008
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
I WAS LEAVING GREENVILLE, S.C.AND THE LEFT SIDE BRAKES LOCK AND PULLED ME INTO THE LEFT LANE OF TRAFFIC AND I TOOK MY FOOT OFF THE GAS AND THE CAR FREE ROLLED FOR A SHORT DISTANCE WHILE I GOT BACK IN MY LANE. I REAPPLIED THE GAS AND GOT BACK UP TO TWENTY-FIVE MPH AND THE RIGHT SIDE BRAKES LOCKED. I WAS ONLY GOING APPROXIMATELY TWENTY FIVE MPH WHEN ALL OF THIS OCCURRED. I STOPPED IN THE EMERGENCY LANE AND GOT OUT OF THE CAR. I SAW NOTHING VISIBLY WRONG AND STARTED UP THE EMERGENCY LANE AND THE BRAKES CONTINUED TO LOCK AS I WAS GOING UP THE EMERGENCY LANE. I GOT THE CAR TO THE FIRST EXIT AND TOOK THAT EXIT. I PARKED THE CAR IN A PRIVATE BUSINESS AND HAD IT TOWED FROM THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220798March 11, 2008
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL*THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT STATED THAT THE DIFFERENTIAL SEAL DID NOT MEET GM'S SPECIFICATIONS FOR THE 2007 MODEL STS. THE VEHICLE DRAGGED DURING ACCELERATION. WHEN HE SHIFTED INTO REVERSE, THE DIFFERENTIAL JAMMED AND PREVENTED THE VEHICLE FROM MOVING. THE CONTACT ALSO EXPERIENCED DIFFICULTY MAINTAINING PROPER CONTROL OF THE VEHICLE. HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V589000 (POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL). THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THEY WOULD GET TO HIM WHEN THEY COULD. WHEN THE VEHICLE JAMMED, IT THREW THE OCCUPANTS FORWARD AND INJURED THE CONTACT'S 4-YEAR OLD CHILD. THE CURRENT MILEAGE WAS 16,515 AND FAILURE MILEAGE WAS 16,485.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10216336January 28, 2008
VISIBILITY:GLASS, SIDE/REAR
07 CADILLAC STS - REAR WINDOW SHATTERED WHILE DRIVING ON TURNPIKE. NOTHING STRUCK THE GLASS. THE NOISE WAS EXTREMELY LOUD AND I ALMOST WENT OUT OF CONTROL. VERY DANGEROUS. THIS SHOULD REALLY BE A GM RECALL AND NOT A TSB. THE DEALER IS REPLACING THE GLASS UNDER WARRANTY WITH A REDESIGNED GLASS AND MOLDING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10212704December 26, 2007
ELECTRICAL SYSTEM
I HAVE A 2007 CADILLAC STS - TOP OF THE LINE CAR. AT 800 MILES, I HAD TO HAVE A NEW ENGINE PUT IN THE CAR AND NOW AT 4,000 MILES, THE ELECTRICAL SYSTEMS FAIL, WITH OUT ANY WARNING. THE CAR'S ELECTRICAL SYSTEM TOTALLY SHUTS DOWN, THE HYDRAULIC SYTEMS FAILS AND THE ENGINE IS OBVIOUSLY OFF. THERE WAS NO INDICATION OF ANY FAILURE OR ANY WARNING, THE CAR'S ELECTRICAL SYSTEM SIMPLY SHUTS OFF - COMPLETELY. EMERGENCY FLASHERS DO NOT WORK, THERE IS NO ACCESS TO THE TRUNK FOR SAFETY MATERIAL. THEREFORE, IF THIS OCCURS ON A HIGHWAY AT A REASONABLE SPEED, THERE CLEARLY WILL BE AN ACCIDENT - POTENTIAL FATAL ACCIDENT BY A CAR SIMPLY SHUTTING DOWN, WITH NO INDICATION OF SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210375November 30, 2007
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW OF MY CADILLAC STS SHATTERED WHILE IT WAS PARKED IN MY GARAGE. NOTHING STRUCK THE WINDOW; IT SHATTERED OF ITS OWN ACCORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199013August 9, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
TL*THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WORKS INTERMITTENTLY WHEN SOMEONE OF A HEAVIER WEIGHT SITS IN THE PASSENGER SEAT. HE ALSO STATED THAT BECAUSE THE AIR BAG WAS NOT ACTIVATED, THE SEAT BELT CHIME THAT INDICATES THE SEAT BELTS WERE NOT IN USE, WOULD NOT WORK EITHER. THE CONTACT NOTIFIED THE DEALER OF THE FAILURE AT LEAST SIX TIMES AND TOOK THE VEHICLE THERE AS WELL. THE CURRENT MILEAGE WAS 3,500 AND FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196143July 11, 2007
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
THIS ONE SEEMED TO BE THE MOST DANGEROUS. ON RANDOM AND UNPREDICTABLE OCCASIONS WHILE MAKING A SHARP TURN ON DRY PAVEMENT AT RELATIVELY LOW SPEED AT APPROXIMATELY 20 MPH THE STABILITY SYSTEM ACTIVE MESSAGE OR TRACTION ACTIVE MESSAGE WOULD BE DISPLAYED ON THE DRIVER INFORMATION CENTER AND THE CAR WOULD LOSE POWER TO ALL 4 WHEELS AND SLOW ALMOST TO A STOP EVEN WHILE THE GAS PEDAL WAS DEPRESSED - IT WOULD SEEM TO STALL IN THE MIDDLE OF AN INTERSECTION! ON MAY 26, 2007 R.C. OLSEN CADILLAC REPLACED THE YAW SENSOR TO CORRECT THE PROBLEM , BUT EVIDENTLY THAT DID NOT FIX THE PROBLEM WHICH I CONTINUED TO EXPERIENCE AT RANDOM, INFREQUENTLY, AND UNPREDICTABLE OCCASIONS. THERE SEEMS TO BE A SLIGHT LOOSENESS IN THE STEERING WHEN TURNED WHICH USUALLY OCCURS AT LOW SPEED (LESS THAN 5 MPH) AT THE BEGINNING OF A SHARP TURN WITH PRESSURE APPLIED TO THE STEERING WHEEL (MOST OFTEN OCCURS WHEN STEERING WHEEL IS PULLED TOWARD THE DRIVER). IT FEELS LIKE A 1/8 INCH "SLIP" OR "JERK" IN THE WHEEL. THE OCCURRENCE IS MOST NOTICEABLE WHEN TURNING WHILE BACKING OUT OF A PARKING SPACE OR WHEN MAKING AN INITIAL TURN AFTER BEING STOPPED. IT HAPPENS IN FORWARD AND REVERSE BUT I SEEM TO NOTICE IT MORE IN REVERSE BECAUSE THAT IS WHEN I SEEM TO BE PUTTING REARWARD PRESSURE ON THE STEERING WHEEL WHILE TURNING. I SUSPECT THAT THE PROBLEM MAY BE SOMEHOW RELATED TO THE ELECTRONIC ADJUSTMENT OF THE STEERING WHEEL. NOTE HOWEVER THAT ON MY MOST RECENT SERVICE VISIT ON JUNE 27, 2007, WOODWARD CADILLAC OF ANDOVER, MA FOUND THAT THE FRONT END WAS SEVERELY OUT OF LINE AND SUBSEQUENTLY PERFORMED AN ALIGNMENT ON THE CAR WHICH DID NOT CORRECT THE PROBLEM BUT SEEMED TO SLIGHTLY IMPROVE IT - THAT LEADS ME TO BELIEVE THAT THE PROBLEM MAY BE ORIGINATING FROM THE FRONT END OR RACK. I HAVE BROUGHT THE VEHICLE IN FOR SERVICE ON THIS ISSUE 5 TIMES ALL WITH THE RESULT THAT THE TECHNICIAN COULD NOT DUPLICATE THE PROBLEM AND THEREFORE COULD NOT FIX IT. THE STEERING WHEEL WAS MISALIGNED , OFF CENTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195639July 9, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND THE BRAKE PEDAL ARE TOO CLOSE TOGETHER. THE ACCELERATOR PEDAL WAS INADVERTENTLY DEPRESSED INSTEAD OF THE BRAKE PEDAL, CAUSING THE VEHICLE TO CRASH INTO A TREE. THE CRASH OCCURRED WHILE DRIVING 25 MPH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE FRONT END WAS DAMAGED AND HAS BEEN REPAIRED. THE MANUFACTURER STATED THAT THEY ARE UNABLE TO BE OF ASSISTANCE. THE VEHICLE FAILED TO START ON TWO OCCASIONS AND WAS TOWED AND REPAIRED BOTH TIMES. THE REPAIR OR REPLACEMENT PART WAS UNKNOWN. THE CONTACT STATED THAT THE CAUSE OF FAILURE WAS ELECTRICAL. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,600 AND FAILURE MILEAGE WAS 300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10187519April 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
EXCESSIVE SHIFTING FROM 5TH TO 4TH AND 4TH TO 5TH GEARS IN AUTOMATIC MODE, A CHUCKLE OR SHUDDER WHEN IN 5TH GEAR AND ADDING LIGHT ACCELERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175876December 11, 2006
ELECTRICAL SYSTEM:WIRING
VEHICLE FAILED TO START THREE TIMES SINCE PURCHASED NEW AND HAD COMPLETE SHUT OFF AT HIGHWAY SPEEDS ONCE. SINCE THIS IS AN INTERMITTENT PROBLEM, CADILLAC DEALER ADVISED ME THAT THEY CANNOT DIAGNOSE WITHOUT REPRODUCING PROBLEM. THIS IS AN UNSAFE CONDITION AND AN UNACCEPTABLE RESPONSE FROM CADILLAC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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