Cadillac Escalade Complaints (2002)

139 consumer complaints on file.

#10090146October 6, 2004
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
WHILE CONSUMER WAS OPENING THE TAILGATE AND THE CABLES BROKE. THE CONSUMERS SON SUSTAINED MINOR INJURIES . *AK *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10092400September 13, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, ELECTRICAL SYSTEM
WHILE DRIVING THE MASTER CYLINDER FAILED WHICH CAUSED THE DRIVER TO RUN A RED LIGHT AND HIT A CURB. *NM THE VEHICLE WAS IN MOTION, WHEN ALL OF A SUDDEN THERE WERE NO BRAKES AND NO POWER STEERING. ON THE FIRST OCCASION, THE VEHICLE HAD RUN INTO THE PHARMACY PARKING LOT CURB AND GRASS TO SLOW DOWN. THE CONSUMER REQUESTED A NEW VEHICLE AND OR REFUND. THE DASH DISPLAY KEPT GOING OUT, SEVERAL FUNCTIONS OF PROGRAMMING DID NOT WORK AND THE CD PLAYER HAD TO BE REPLACED TWICE. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089478August 23, 2004
SUSPENSION
WHILE DRIVING VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC STATED THAT A PROBLEM EXISTED, BUT SOLUTION HAD NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084020August 2, 2004
STEERING:COLUMN
THE STEERING WHEEL HAS A LOT OF PLAY IN IT. WHEN ACCELERATING STEERING WHEEL PULLS TO THE RIGHT. WHEN STEPPING OFF THE ACCELERATOR PEDAL STEERING GOES TO THE LEFT. DEALERSHIP IS TELLING THE CONSUMER THAT THERE IS NO PROBLEM. GENRAL MOTORS FIELD REPRESENTATIVE SAYS THAT THE VEHICLE IS OPERATING WITHIN SPECIFICATIONS. CONSUMER IS UNHAPPY WITH THE FINDINGS, AND WOULD LIKE TO GET THIS PROBLEM RESOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080721July 9, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
CAR WAS SLUGGISH AND WOULD STALL AT TIMES, EITHER WHEN BACKING UP OR INCREASING IN SPEED. TRANSMISSION COOLING LINES CRACKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061010April 20, 2004
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
WHILE DRIVING CONSUMER HEARD NOISE COMING THROUGH THE TAILGATE, AND FOUND THE STRAP ASSEMBLY BROKE ON BOTH SIDES. DEALERSHIP NOTIFIED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067445April 15, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
INQUIRY ABOUT THE STABILITRAK SYSTEM INSTALLED IN THE 2002 CADILLAC ESCALADE SUV. *PH AS THE RIGHT WHEELS TOUCHED A SHORT PATCH OF SLUSH, THERE WAS A QUICK CLOCKWISE PIVOT THAT FELT PERPENDICULAR TO THE HIGHWAY FACING TO THE RIGHT. POSSIBLY THE STABILITRAK SYSTEM HAD REACTED IN A WAY THAT WOULD SPIN THE VEHICLE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061292March 31, 2004
STRUCTURE, SUSPENSION:FRONT:WHEEL BEARING, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THERE WAS INTERMITTENT STALLING. THE DEALER WAS UNABLE TO RESOLVE THE PROBLEM WHEN THE CONSUMER WOULD HAVE THE VEHICLE TOWED TO THE DEALER. THE CONSUMER FELT THAT THE VEHICLE WAS DANGEROUS TO DRIVE. *AK THE CONSUMER SMELLED WIRES BURNING, THE CHECK ENGINE WAS ON, THE SEAL FOR THE REAR HATCH LEAKED WATER, THERE WAS A LONG CRANK WITH THE ENGINE WHEN WARM, THERE WAS A WINDING NOISE COMING FROM THE DRIVER'S LEFT FRONT TIRE AREA DUE TO A FAILED BEARING WHICH DESTROYED THE ENTIRE FRONT DIFFERENTIAL, THE A/C WAS NOT COLD DUE TO A LEAK, WATER LEAKED IN THE TRUNK, THE MIRRORS WOULD NOT TILT IN REVERSE, A POSITIVE CABLE WAS LOOSE AND A BOLT WAS STRIPPED, THE STARTER WOULD NOT ENGAGE AFTER WAITING FOR A SHORT PERIOD OF TIME AND AN ABNORMAL NOISE WOULD BE HEARD WHEN RESTARTED. *SC *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063744March 23, 2004
VEHICLE SPEED CONTROL
VEHICLE ACCLERATED AT HIGH RPM ON ITS OWN. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10063273March 16, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING FAILED. AS A RESULT, VEHICLE CRASHED INTO A MAILBOX, AND THEN INTO A DITCH. NO INJURIES REPORTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10062055March 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
I WAS ON MY WAY HOME FROM WORK WHEN MY TRUNK JUST STOPPED ON A BUSY STREET(ORCHARD LAKE ROAD) A LADY BEHIND ME ALMOST HIT ME,SHE RAN ALL UP ON THE SIDEWALK.THIS HAS HAPPEN BEFORE,AND NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS.THIS TRUNK IS UN SAFE FOR THE ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048597November 24, 2003
TIRES
WHILE DRIVING 65-70 MPH, THE LEFT REAR TIRE EXPERIENCED A BLOWOUT (AFTER MARKET EQUIPMENT INSTALLED AT 13,000 MILES, TIRE SIZE 265/70R17, DOT# UNAVAILABLE AT THIS TIME). THIS CAUSED THE VEHICLE TO SKID OUT OF CONTROL, INTO A WHEAT FIELD. THE CONSUMER STATED THE VEHICLE SUSTAINED DAMAGES TO THE FRONT END AND BOTH FRONT FENDERS. DEALER WAS NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION ALONG WITH THE DOT# AND COMPLETE THIS QUESTIONNAIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045149October 30, 2003
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS ON SUVS ARE TOO HIGH AND LOW BEAMS ARE EFFECTIVELY HIGH BEAMS FOR DRIVERS OF REGULAR CARS. THIS MEANS THAT AT NIGHT, THE SUV LIGHTS SHINE DIRECTLY INTO THE EYES OF DRIVERS IN FRONT VIA THE REAR VIEW AND SIDE MIRRORS. THIS WILL LEAD TO ACCIDENTS, DISTRACTING DRIVERS' ATTENTION FROM TRAFFIC IN FRONT AND SEVERELY REDUCING VISIBILITY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042744October 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING THERE WAS PULSATION AND VIBRATION WHEN BRAKING AT ANY SPEED. ABS BRAKE LIGHT STAYED ON AT ALL TIMES. VEHICLE HAD BEEN TO THE DEALER FOUR TIMES. THE STABILITY LOCK TRACKING SYSTEM WAS REPAIRED FOUR TIMES IN ONE YEAR. MANUFACTURER HAD BEEN INFORMED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030854August 5, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I WAS DRIVING WITH MY CHILDREN IN MY 2002 CADILLAC ESCALADE AND THERE WAS A REAL BAD BURNING SMELL AND SMOKE COMING FROM MY BACK SEAT. I LOOKED IN THE BACK SEAT AND THERE WAS SMOKE COMING FROM THE REAR DRIVERS SIDE SEAT. THE HEATED SEATS HAD GOTTEN TURNED ON BY ACCIDENT OR TURNED ON BY THEMSELVES. WE PULLED OVER AND GOT THE TWO KIDS OUT OF THERE CARSEATS TURNED THE HEATED SEAT SWITCH OFF, WAITED FOR THE SEAT TO COOL OFF. THANKFULLY WE CAUGHT IT IN TIME AS MY CHILDREN COULD HAVE BEEN INJURED. I PUT IN A COMPLAINT TO CADILLAC TO FILE ARBITRATION AS MY HEATED SEATS HAVE BEEN REAPIRED 3 TIMES PRIOR TO THEM MELTING. CADILLAC DENIED ARBITRATION AND TOLD ME THE DEALER WILL REPAIR IT YET AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028983July 23, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
REAR BRAKES WORE OUT WITH OVER 50% OF FRONT PADS REMAINING. IVE OWNED OVER 30 CARS AND TRUCKS IN MY LIFE AND THIS IS A FIRST. DEALER TELLS ME ITS NORMAL. SINCE HISTORICALLY 99.99% OF ALL VEHICLES PERFORM 80% OF BRAKING WITH THE FRONT BRAKES IT SEEMS THAT THERE IS SOMETHING WRONG WITH THE BRAKE BALANCING SYSTEM ON MY CAR. ASKED FOR CADILLAC TO PUT IN WRITING THAT THIS IS HOW THESE BRAKES WERE DESIGNED. THEY TOLD ME THEY DONT DO THAT. WHEN I PUT MY 3 YEAR OLD & 2 YEAR OLD LITTLE GIRLS IN THIS CAR I WANT TO KNOW THAT IT IS SAFE AND CADILLAC IS WILLING TO SAY SO IN WRITING. I DONT BELIEVE THE BRAKE SYSTEM IS RIGHT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028594July 18, 2003
PARKING BRAKE
PARKING BRAKE DOES NOT HOLD CAR WHEN PARKED ON A GRADE. DEALER SAID IT WAS A COMMON PROBLEM WITH ESCALADES. NO RECALL/WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026181June 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT BRAKE ROTORS ARE WEARING OUT, AND WHEN APPLYING THE BRAKES VEHICLE WILL HAVE HEAVY VIBRATION AND EXTENDED STOPPING DISTANCE. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021476June 12, 2003
SEAT BELTS:FRONT:RETRACTOR
FRONT PASSENGER SEAT BELT LOCKS DUE TO A SAFETY CATCH FOR A CHILD SEAT OR CHILD. THE SLIGHTEST MOVEMENT OR BUMP IN THE ROAD CAUSES BELT TO TIGHTEN TO THE POINT OF DISCOMFORT. IT MAY HAVE BEEN DESIGNED AS A SAFETY FEATURE, BUT IT HAS BECOME A SAFETY HAZARD SINCE MY WIFE WILL NOT USE THE BELT. I HAVE COMPLAINED TO CADILLAC TO NO AVAIL. THEY CLAIM IT WORKS TO SPECS, BUT THEY HAVE NOT TRIED TO RIDE WITH IT ON FOR ANY TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022470June 5, 2003
SUSPENSION
WHILE DRIVING, THE VEHICLE CONTINUOUSLY PULLED TO THE LEFT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade