Cadillac Escalade Complaints (2015)

98 consumer complaints on file.

#11421586June 20, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought the vehicle on May 27, 2021. I filled the tank with 87 octane on 3 separate occasions between May 27 and June 4, 2021.The engine (6.2L V8 L86 EcoTec) shut off during a trip on May 31, 2021. I was pulling into a restaurant and there were no indicators of any issues. While pulling up into the drive thru, the engine lost power. No Check Engine Light appeared at all. On a second trip (June 6, 2021), the engine again lost power while coming off of a highway exit. This time, I experienced loss of acceleration and then the vehicle shut off as I pulled into a parking lot. Both times I had to put the vehicle into park, shut off and then start back up. Again, no Check Engine Light. I drove the car to an auto parts store to buy a fuel additive. It was driving roughly at this point, but as I pulled into the parking lot, again a loss of power from the engine. It never started back up. Each time the vehicle shut off, I was driving it, not parked or stopped. There were also no indicators of any malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418129May 22, 2021
SUSPENSION
Front shocks had to be replaced on our Cadillac 2015 Escalade. Right Front shock was leaking oil at 81K miles, repair 26 March, Red Noland Cadillac, CO. Informed service associate at the time, and then worked with the Service Manager after that. The Service Manager informed me of the GM service number I could call 1-800-333-4233 for customer service/good will request. At that number, Julia with GM stated the call needed to be done PRIOR to the repair, supervisor assist was requested but not made available. I've owned several GM products, and appreciated the quality and responsiveness to service issues. I hope GM can do better, and restore my faith in GM quality. During BBB process, GM avoided the issue(s) of their maintenance process and the shock absorber being outside of normal failure rates. Shocks failing/leaking oil at this age are well outside 'normal' expectations and points to a recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403682March 18, 2021
POWER TRAIN
TRANSMISSION IS NOT SHIFTING PROPERLY. JUMPS BETWEEN LOWER GEARS. FOLLOWED THE FIX GM RECOMMENDED WHICH CHANGED THE TRANSMISSION OIL TO ONE OF A DIFFERENT TYPE AND VISCOSITY. WORKED FOR AWHILE BUT SHIFTING ISSUES HAVE COME BACK. A BIT DISCONCERTING WHEN IT DOES IT. STARTLES AND DISTRACTS THE DRIVER AND CAN CAUSE POTENTIAL OVER-COMPENSATION AND BRAKING. NOTICED MORE AS WINTER IS TRANSITIONING TO SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397686February 24, 2021
ENGINE, POWER TRAIN, SUSPENSION
I HAD MY 2015 ESCALADE ESV IN THE SHOP FOR A SOFTWARE UPGRADE AND WAS INFORMED THAT BOTH MY RADIATOR AND FRONT STRUTS WERE LEAKING. MY TRUCK HAS 40,677 MILES ON IT. THE DEALER QUOTED ME 1,532 FOR THE RADIATOR AND 1,822 FOR THE FRONT STRUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390718January 29, 2021
POWER TRAIN, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
WHEN DRIVING THE VEHICLE AND SHIFTING FROM 1-2 THE VEHICLE JERKS VERY HARD. I HAVE TAKEN IT TO THE DEALERSHIP 3 TIMES AND THE DID ALL REQUIRED UPDATES NEEDED. ON THE 3RD VISIT THE DEALERSHIP SAID THIS IS A KNOWN ISSUE AND THERE IS NO REPAIRING IT. THEY SAID GM UPDATED THE TRANSMISSION IN 2019 AND HAVE NOT HAD ISSUES SINCE. WHY WOULD THEY NOT PROVIDE THE UPDATED TRANSMISSION TO ALL PRIOR VEHICLES IF IT REMEDIES THE ISSUE? WHILE DRIVING MY CAR SHIFTS SO HARD SOME TIMES IT THROWS ME FORWARD. THIS OCCURS WHEN ACCELERATING FROM A STOP LIGHT ON THE ROAD OR STOP AND GO TRAFFIC ON THE HIGHWAY. AS FOR THE REVERSE ISSUE, THE CAR WILL ABRUPTLY ENGAGE THE BRAKING SYSTEM MAKING IT SEEM AS OF YOU HIT SOMEONE OR SOMEONE HIT YOU WHILE IN REVERSE. THIS OCCURS MAINLY WHEN REVERSING INTO A PARKING STALL. IT IS HIGHLY DANGEROUS AND CAN CAUSE WHIPLASH TO SOMEONE WHO IS NOT AWARE IT CAN OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382906December 10, 2020
UNKNOWN OR OTHER
THE RADIATOR HAD TO BE CHANGED BECAUSE OF LEAKS IN IT. IT SEEMS TO BE COMMON PROBLEM AND SHOULD BE RECALLED TO COVER EXPENSES ON IT. HAPPENS WITH REGULAR USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376023November 23, 2020
SEAT BELTS
DRIVERS SIDE SEAT BELT LOCKED UP AND A BURNING SMELL EMITTED FROM THE DRIVERS SIDE SEAT BELT POST. NO ACCIDENT OCCURED AND NO WARNING AS TO WHY IT HAPPENED. CHEVROLET DEALER SAID NOTHING APPARENTLY CAUSED IT. IT JUST LOCKED UP. VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375347November 19, 2020
AIR BAGS, STEERING
I WAS DRIVING ON A TWO LANE HIGHWAY AND I SUDDENLY LOST CONTROL OF THE STEERING WHEEL. THE STEERING WHEEL BECAME VERY HARD TO MANEUVER CAUSING ME TO VEER OUT OF MY LANE CAUSING A CRASH. THE AIRBAGS ALSO DID NOT DEPLOY FULLY CAUSING ME TO HAVE A DISLOCATED SHOULDER AND BROKEN RIBS. THE CAR ALSO CAUGHT ON FIRE DURING IMPACT AND I HAD TO BE PULLED FROM THE VEHICLE. THE RECALL REGARDING THE STEERING WHEEL LOCKING UP ON ME IS MOST LIKELY THE REASON I LOST CONTROL OF THE VEHICLE.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11373186November 5, 2020
STEERING
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. THE CONTACT STATED WHILE EXITING A PARKING SPOT, WHEN THE VEHICLE SEIZED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOT DRIVABLE. THE VEHICLE WAS TOWED ORR CADILLAC LOCATED AT 8750 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318) 798-7250, WHERE IT WAS DIAGNOSED WITH NEEDING STARTER AND BATTERY TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT 1 MONTH LATER SHE EXPERIENCE THE FAILURE FOR A SECOND OCCASION. THE VEHICLE WAS TOWED LOCAL DEALER ORR CADILLAC GMC LOCATED AT 400 TX-63 SPUR, LONGVIEW, TX 75601,(903) 757-6600, WHERE IT WAS DIAGNOSED WITH NEEDING UNKNOWN WIRING TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE MOMENT. THE CONTACT STATED ON 7/1/2017 WHILE DRIVING 25 MPH, WHEN THE VEHICLE WAS SEIZED AND THE STEERING WHEEL ALSO SEIZED CAUSING HER TO LOSS CONTROL AND COLLIDE INTO TREE. BOTH FRONTAL AIRBAGS DID DEPLOY. THE CONTACT STATED SHE AND HER 5 CHILDREN'S SUSTAINED MINOR INJURIES (BRUISES) BUT DID NOT SEEK ANY MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC AND THEN TOWED TO LOCAL DEALER WAGNER CADILLAC LOCATED AT 4100 S BROADWAY AVE, TYLER, TX 75701, (903) 705-0787, WHERE IT WAS DIAGNOSED WITH NEEDING TRANSMISSION, ENGINE, BRAKES, AIR BAGS, DASHBOARD, WINDSHIELD, ALL 4 TIRES AND RIMS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE AROUND 14 TIMES IN TOTAL. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11352962September 3, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH THE AUTOMATIC BRAKING SYSTEM. RECENTLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AUTOMATIC BRAKING SYSTEM SUDDENLY ACTIVATED WITHOUT WARNING, STOPPING THE VEHICLE IN THE MIDDLE OF TRAFFIC ALMOST CAUSING A CRASH. THE FAILURE RECURRED TEN TIMES OVER THE PAST SIX MONTHS. THE CONTACT HAD NOT SPOKEN TO A DEALER OR THE MANUFACTURER REGARDING THE FAILURES. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343905August 7, 2020
ELECTRICAL SYSTEM
DELAMINATION OF CUE SCREEN RESULTING IN THE FOLLOWING SAFETY ISSUES: 1. BACK UP CAMERA SYSTEM INOPERABLE 2. BLUETOOTH CONNECTIVITY NOT ABLE TO BE ACCESSED 3. GPS UNABLE TO BE ACCESSED FORCING USER TO USE CELL PHONE CREATING A SAFETY HAZARD 4. RADIO AND ALL COMPONENTS OF IT ARE INOPERABLE 5. KEY FUNCTIONS OF CUE DISPLAY ARE INOPERABLE AND NON-RESPONSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337396July 4, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
MY VEHICLE STOPS RUNNING WHEN I AM PLACING IT IN REVERSE OR MAKING SLOW TURNS. THE CAR TURNS OFF AND THE DRIVER ASSIST SCREEN TURNS OFF (CAMERAS DO NOT WORK) AND THEN MY CAR SAYS 'SERVICE: DRIVER ASSIST'. I HAVE BEEN DRIVING AT A LOW RATE OF SPEED ON THE STREET AND MY CAR STOPS RUNNING AND THE STEERING WHEEL BECOMES VERY TIGHT AND HARD TO TURN. WHEN I AM BACKING INTO A PARKING SPACE, MY STEERING WHEEL IS HARD TO TURN AND THE CAR SHUTS OFF AND THE SCREEN THAT SHOWS MY CAMERAS GOES OUT AND THEN THE CAR COMES BACK ON. IT IS VERY SCARY. I AM VERY AFRAID THAT THE CAR WILL STOP RUNNING WHILE IN MOTION AGAIN AND CAUSE AN ACCIDENT. I HAVE CONTACTED ONSTAR ABOUT THIS AND REQUESTED ROADSIDE ASSISTANCE, IT WAS THE WEEKEND AND THEY WOULD NOT SEND THEM. THE CAR TURNING OFF HAS OCCURRED MORE THAN 7 TIMES IN THE PAST MONTH. IT STARTED IN APRIL 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323310May 4, 2020
AIR BAGS, POWER TRAIN, STEERING
1) AIR BAG LIGHT COMES ON IN VEHICLE. 2) R-134 LEAKS 3) BODY AND OR REAR REVERSE LIGHT FIXTURE HAS CONDENSATION AND WATER GETS IN AREA IN FRONT OF SUNROOF. 4) REAR BACK DOOR NO UNLOCK ALL THE TIME. 5) POWERTRAIN WORK PERFORMED AT DEALER AND EXPERIENCING SLIPPING. 6) STEERING COLUMN NOISE/CLUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317411March 19, 2020
SERVICE BRAKES, POWER TRAIN
2015 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKES. *LD CONSUMER STATES THAT VEHICLE HAS HAD MANY PROBLEMS. CONSUMER TOOK VEHICLE TO NAPLETON (ROCKFORD, IL) BECAUSE CHECK ENGINE LIGHT CAME ON AND VEHICLE WAS RUMBLING AND SHUDDERING. A NEW HARNESS WAS INSTALLED INSIDE THE TRANSMISSON. IN 09/2019 CONSUMER RECEIVED A SAFETY RECALL FOR THE BRAKES OF VEHICLE AND THEY SUBMITTED A REIMBURSEMENT REQUEST TO MANUFACTURER. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300785January 21, 2020
POWER TRAIN
MY 2015 CADILLAC ESCALADE HAS SPENT MORE THAN 2 MONTHS IN THE CADDILAC DEALERSHIP TO TRY AND RESOLVE ISSUES SURROUNDING THE TRANSMISSION. THIS CAR OVER TIME HAS SHOWN SIGNS OF SHUDDERING, MIS-SHIFTING, JOLTING AND DIVING. MOST RECENTLY THE CAR SHIFTS FROM 2ND TO 1ST BELOW 20MPH CAUSING THE REAR WHEELS TO SPIN AND MAKING THE CAR UNSAFELY JOLT FORWARD. NOTHING SEEMS TO RESOLVE THIS ISSUE AND THE CAR IS UNSAFE FOR ME AND MY FAMILY. I HAVE TRIED TO WORK WITH THE DEALERSHIP OVER THE LAST 1.5 (4 VISITS) YEARS AND EVERY TIME THERE IS A NEW FLUID OR A NEW REPROGRAM THAT GM MAKES THEM TRY. MOST RECENTLY I OPENED A CASE WITH GM: 9-576-707-5930 BECAUSE THE DEALERSHIP HAS NO OTHER OPTIONS ON FIXING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290043December 19, 2019
UNKNOWN OR OTHER
TRANSMISSION IS SLIPPING .. CORPUS CHRISTI TEXAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279601November 12, 2019
POWER TRAIN
TRANSMISSION/ DRIVE TRAIN HAS DISTINCT CLUNKING NOISE WHEN EITHER ACCELERATING AND OR DECELERATING. THERE IS A DISTINCT DELAY SURGE WHEN ACCELERATING FROM STOP AND OR SLOWING DOWN AT SLOW SPEEDS AND OR FROM SLOPED STREETS. THE CLUNKING AND JERKING IS NOT SAFE AND CONDUCIVE TO NORMAL DRIVING AND OPERATING.PARAMETERS. THE DELAYED SURGING AND JERKING CREATES AN ABNORMAL ACCELERATION BOTH IN THE VEHICLE AND FOR SURROUNDING TRAFFIC WHEN STARTING FROM A RED LIGHT OR STOP SIGN. GM DEALERS/ REPAIR FACILITY TECHS ARE AWARE OF THIS SAFTETY/DESIGN DEFECT YET GM HAS YET TO ADMIT/ AND OR ACKNOWLEDGE AND OR PROVIDE A FIX FOR THIS SAFETY PROBLEM. THIS VEHICLE HAS BEEN IN FOR REPAIR OF THIS PROBLEM MANY NUMEROUS TIMES BUT GM DOES NOT OR WILL NOT FIX THIS SAFETY DEFECT WITHOUT FIRST ACKNOWLEDGING THIS. PROBLEM! THIS HAS BEEN AN ONGOING PROBLEM SINCE THE VEHICLE WAS NEAR BRAND NEW. ORIGINAL TRANSMISSION WAS REPLACED AND VEHICLE HAS BEEN IN FOR THIS PROBLEM STILL, AND TO THIS CURRENT MILEAGE, OVER 65.000 MILES THIS SAFETY PROBLEM IS WORSENING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279618November 12, 2019
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I PURCHASED A 2015 CADILLAC ESCALADE ON 9/6/2019 FROM MCGOVERN HYUNDAI IN BROCKTON, MASSACHUSETTS. THE VEHICLE WAS BEING SOLD AND ON DISPLAY AND WAS TRANSPORTED FROM THE MCGOVERN BUICK GMC DEALERSHIP IN MANSFIELD, MASSACHUSETTS. THE VEHICLE IDENTIFICATION NUMBER OR VIN NUMBER IS [XXX]. SINCE I BOUGHT THE VEHICLE, I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 3 TIMES WITHIN 7 DAYS, 8 TIMES WITHIN 30 DAYS AND 10 TIMES WITHIN 45 DAYS. THE MOST RECENT WAS ON 11/4/2019 OF WHICH THE DEALERSHIP IGNORED MY CONTINUOUS APPEALS TO FIX THE ENGINE NOISE(S) AND ASKED THAT I CONTACT MASTRIA IN RAYNHAM MASSACHUSETTS AND DEAL WITH THEM BECAUSE THE CAR WAS THERE FOR REPAIR AND HAVE THEM DEAL WITH MY CONCERNS. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 14 DAYS. INITIALLY, WHEN I REQUESTED MC GOVERN HYUNDAI THAT IT BE REPAIRED, I WAS TOLD BY THE SERVICE DEPARTMENT THAT THE PART AND/OR PARTS WERE IN BACK ORDER AND THAT THE UAW WAS ON STRIKE. I HAVE HAD TO DRIVE FROM FALL RIVER TO BROCKTON FOR ALL OF THESE ISSUES. KEEPING IN MIND THAT MCGOVERN DEALERSHIP IN MANSFIELD IS A BUICK GMC DEALER, I HAD INITIALLY BEEN IN CONTACT WITH THE SALESPERSON, TOM, AND ON 9/10/2019, 9/11/2019 AND 9/12/2019, I DROVE TO THE HYUNDAI DEALERSHIP AFTER WORK FOR HIM TO WITNESS THE ISSUES INCLUDING THE ISSUE WITH THE ENGINE GETTING PROGRESSIVELY WORSE.I NOTIFIED THE HYUNDAI SERVICE DEPARTMENT ABOUT THE ISSUES THAT I WAS HAVING AND THAT THE APPLIQUE ON THE DRIVER?S PASSENGER SIDE WAS LOOSE OR BROKEN. SHE STATED THAT THE UAW WAS ON STRIKE AND THAT SHE WOULD TAKE CARE OF IT. TO DATE APPLIQUE HAS NOT BEEN FIXED. I HAVE CONTACTED THEM NUMEROUS TIMES AND THEY TELL ME TO CONTACT MASTRIA GMC IN RAYNHAM MA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276946October 29, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. WHEN THE VEHICLE WAS PLACED IN REVERSE, THE BACK UP CAMERA WENT BLANK AND FAILED TO DISPLAY AN OBJECT. THE FAILURE OCCURED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO FAULKNER CADILLAC (6726 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-2000) FOUR TIMES WHERE THE CAMERA AND NEW WIRES WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267240October 9, 2019
POWER TRAIN, UNKNOWN OR OTHER
WE BOUGHT THIS CAR A MONTH AGO AND ALREADY BEGAN WITH PROBLEMS. IT HAS 50K MILES. THERE IS A STRANGE CLUCK COMING FROM THE TRANSMISSION ARE WHILE DRIVING AND GETS WORSE WHEN GEARS DOWN. ALSO THE RECYCLE AIR SYSTEM DOES NOT WORK. BAD SMELLS COME FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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