Cadillac Escalade Complaints (2009)

79 consumer complaints on file.

#11075442February 28, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE "SERVICE THE AIR BAGS SOON" WARNING MESSAGE APPEARED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS FLASHING NEAR THE FRONT PASSENGER SIDE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER ISSUED ONE AIR BAG RECALL AND SIX TSBS ON THE AIR BAGS. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047596November 20, 2017
POWER TRAIN
TRANSMISSION DOWNSHIFTS HARD AT ABOUT 20MPH, GOING FROM SECOND TO FIRST. INITIALLY ONLY OCCURRED AT THIS SCENARIO HOWEVER IT IS OCCURRING AT NORMAL SHIFTING UP AND DOWN. HAD A 2008 THAT EXPERIENCED THE SAME DOWNSHIFTING PROBLEM. VEHICLE HAS ABOUT 165K MILES AND HAS NOT BEEN USED FOR HAULING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041594October 31, 2017
AIR BAGS
TAKATA RECALL. MYSELF, MY FAMILY, FRIENDS, AND ASSOCIATES HAVE BEEN EXPOSED TO THE TAKATA INFLATOR WHICH COULD HAVE CAUSED SERIOUS PHYSICAL INJURY OR DEATH. IT IS A TICKING TIME BOMB AS I CONTINUE TO DRIVE THE VEHICLE AND GM WILL NOT REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040768October 28, 2017
AIR BAGS
TAKATA RECALL CAR WAS RECALLED IN MAY 2016. REPLACEMENT PARTS ARE STILL UNAVAILABLE.THIS IS AZ WHICH IS ZONE B OF THE RECALL DUE TO HIGH TEMPERATURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040204October 26, 2017
AIR BAGS, SUSPENSION, UNKNOWN OR OTHER
THERE WAS A SYMBOL SHOWING ON THE DASHBOARD ABOUT THE AIRBAG. ALSO A SYMBOL TO CHECK THE SUSPENSION OF THE VEHICLE AND THE STEPS WONT COME OUT NO MORE OF THE DOORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039271October 24, 2017
AIR BAGS
TAKATA RECALL: THE RECALL WAS INITIATED MAY 2016, IT IS NOW OCTOBER 2017. THE RECALL STILL READS AS "NO REMEDY." I HAVE BEEN TOLD I AM UNABLE TO SELL MY CAR WITH AN OPEN RECALL. I HAVE BEEN WAITING MORE THAN A YEAR TO SELL MY CAR, AND IT CONTINUES TO DEPRECIATE, WHICH IS CREATING A LOSS FOR ME. ADDITIONALLY, I AM UNABLE TO CHOOSE TO DRIVE A DIFFERENT VEHICLE. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034706October 19, 2017
AIR BAGS
TAKATA AIRBAG INFLATORS RECALL WERE RECEIVED BY ME SINCE MAY 2016. I HAVE BEEN CHECKING WITH THE DEALERSHIP SINCE THEN AND AM TOLD THEY DO NOT HAVE THE PARTS OR ARE UNAWARE OF WHAT TO FIX AS NOTHING IS ON THEIR BULLETIN ADVISING THEM WHAT TO DO. I AM UNABLE TO GET THE RECALL SCHEDULED DUE TO THIS, AND AM CONCERNED THAT BY BEING UNABLE TO HAVE THE RECALL TAKEN CARE OF, PRESENTS A LIFE THREATENING SITUATION AND DAILY DANGER TO ME WITH DRIVING ON THE ROAD WITH DEFECTIVE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024930September 21, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
MY VEHICLE STOPPED UNEXPECTEDLY ON THE FREEWAY WHILE DRIVING. I HAD MY WIFE AND 3. KIDS IN THE CAR. I DRIFTED THEN PUT THE CAR IN PARK WHILE MOVING AND RESTARTED IT. MY WINDSHIELD WIPERS DO NOT STAY ON THEY WIPE ONCE THEN SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993428June 6, 2017
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMORE, FAMILY TRUCKS AND VANS OF DENVER COLORADO WAS NOTIFIED OF THE FAILURE AND FURTHER DIAGNOSED THAT THE OIL PRESSURE SWITCH AND BRAKE PEDAL WERE FAULTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 158,389.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935606December 16, 2016
STEERING
ELECTRONIC POWER STEERING CONTROL MODULE AND THE STEERING RACK & PINION (PART NUMBER 20870559). LESS THAN ONE MONTH AFTER PURCHASING THIS VEHICLE I WAS TURNING LEFT TO MANEUVER OUT OF A TIGHT SPOT AND THE VEHICLE CHIMED, GAVE AN ALERT, AND MY STEERING BECAME MANUAL. IT SPENT SEVERAL WEEKS IN THE SHOP BECAUSE THE PART WAS UNAVAILABLE LOCALLY AND HAD TO BE SHIPPED IN FROM CANADA. REPAIRED AND HAD LESS THAN A WEEK AND LOST CONTROL AGAIN. THIS TIME I WAS BACKING OUT OF MY DRIVEWAY AND TURNING TO LEAVE - SAME PROCESS. WHAT IF I WAS TURNING ON A CURVE GOING 70? WHAT IF I WAS USING CRUISE? WHAT IS I HAD A SHARP CURVE THAT POPPED UP AND I LOST CONTROL? READING SIMILAR RECALLS FROM 2004 AND 2014 OF STEERING ISSUES. I BELIEVE THIS VEHICLE WAS OVERLOOKED IN THE RECALL AND CAN CAUSE SERIOUS ISSUES IF NOT DISCOVERED. HAVE BEEN WITHOUT A CAR FOR A MONTH. TOO MANY SIMILARITIES TO THE PREVIOUS RECALLL NOT TO BE INCLUDED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925215November 9, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V154000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918019October 22, 2016
AIR BAGS
TAKATA RECALL GM IS NOT PROVIDING REPLACEMENT AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896895August 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SIDE AND REAR AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAGS WERE REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896896August 18, 2016
ELECTRICAL SYSTEM, VISIBILITY, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROAD, THE WINDOWS WOULD ROLL UP OR DOWN WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MIILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895278August 12, 2016
STEERING
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED AND ALSO WHILE IN PARK, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "SERVICE STEERING" MESSAGE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SERIAL DATA GATEWAY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PART DISCONTINUITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PART WAS NO LONGER IN PRODUCTION. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892805August 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/08/16*LJ THE CONSUMER STATED THE DEALER INFORMED HIM, NO FIX WAS NECESSARY. UPDATED 03/13/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872066June 2, 2016
ELECTRICAL SYSTEM
THE REAR DOORS DO NOT LOCK AND UNLOCK WITH REMOTE, MUST BE DONE MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825716February 11, 2016
SEATS
I WAS INFORMED BY A GM DEALER THAT THERE WAS A "BULLETIN" AFFECTING THESE VEHICLES THAT HAVE THE ISSUE OF THE SEAT WARMERS AND COOLING SYSTEM TO MALFUNCTION. I WAS TOLD THAT THE MODULE NEEDS TO BE REPLACED AND THE HARNESS WAS "FRYED", LEADING ME TO BELIEVE THAT THERE WAS AN ELECTRICAL PROBLEM WHICH TO ME SOUNDS AS THOUGH A FIRE OR SOME BURNING EVENT OCCURRED. THE REPAIR COST WAS $990 AND I CALLED GM FOR ASSISTANCE. I WAS TOLD THAT YES, IN FACT THERE WAS A BULLETIN ON THESE VEHICLES HOWEVER MINE WAS NOT INCLUDED.SOUNDS TO ME AS THOUGH THERE IS A POTENTIAL SERIOUS ISSUE HERE THAT COULD CAUSE A FIRE OR OTHER PROBLEM FOR OTHER OWNERS WHO ARE NOT PART OF THE "BULLETIN". IN TERMS OF DESCRIBING THE PROBLEM, THE SEAT HEATING AND COOLING JUST STOPPED WORKING ALTHOUGH THE LIGHTS INDICATING THEY WERE WORKING WERE STILL ILLUMINATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10824127February 3, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
EXPERIENCED INTERMITTENT ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, ILLUMINATION OF DIAGNOSTIC TROUBLE CODES INCLUDING SERVICE BRAKES SOON, REDUCED ENGINE POWER, STABILITRAK, BATTERY AND STALLING OF VEHICLE. TAKEN TO THE DEALER FOR SERVICE REPEATEDLY AND DEALER CANNOT DIAGNOSE. ALSO CONTACTED GM TO NO AVAIL. SEARCHED ONLINE AND DISCOVERED THAT A RECALL WAS ISSUED BY THE NHTSA: ORIGINAL RECALL FROM THE NHTSA MANUFACTURER'S REPORT DATE: MAY 18, 2009 NHTSA CAMPAIGN ID NUMBER: 09V154000 NHTSA ACTION NUMBER: N/A COMPONENT: FUEL SYSTEM, GASOLINE POTENTIAL NUMBER OF UNITS AFFECTED: 27,188 MANUFACTURER SHOULD REPLACE A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. HOWEVER, THE MANUFACTURER HAS REFUSED TO DIAGNOSE AND IS NOT OFFERING ANY FURTHER ASSISTANCE. EVEN THOUGH I HAVE TAKEN THE VEHICLE TO THE DEALER REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820718January 17, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
BEGINNING IN OR AROUND OCTOBER 2014, MY CADILLAC ESCALADE HYBRID WITH 107,000 MILES BEGAN MALFUNCTIONING WHEREBY VARIOUS LIGHTS, ALERTS AND WARNING SIGNALS BEGAN ACTIVATING INTERMITTENTLY INCLUDING THE BRAKE, ENGINE, STABILITRAK, HYBRID SYSTEM, TRACTION CONTROL AND REDUCED ENGINE POWER SIGNALS TO NAME A FEW. MORE LIGHTS THAN I CAN REMEMBER WOULD ACTIVATE AND THE CAR WOULD STALL FROM 65MPH TO 30MPH WHILE ON THE HIGHWAY WITH NO WARNING. ALSO, THE CAR SOMETIMES STALLS WITH NO WARNING. I HAVE RETURNED TO THE DEALER REPEATEDLY AND AT FIRST I WAS TOLD THE SYSTEM RESET AND THEY COULD NOT FIND ANY ISSUE. THEN I WAS TOLD THE ISSUE WAS THE ENGINE AND CHARGED THOUSANDS OF DOLLARS BUT THE PROBLEMS CONTINUED. THEN I WAS TOLD I NEEDED A NEW BATTERY WHICH I PAID FOR BUT THE PROBLEMS CONTINUED. AFTER APPROXIMATELY FIVE SERVICE TRIPS THOUSANDS OF DOLLARS AND MANY COMPLAINTS AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE, CROWN CADILLAC, AND CALLS TO THE GM CUSTOMER ASSISTANCE CENTER, AN ENGINEER DIAGNOSED THE PROBLEM AS RELATING TO THE SENSORY POWER MODULE IN FEBRUARY 2015. THE VEHICLE RAN AS IT SHOULD FROM FEBRUARY UNTIL DECEMBER. HOWEVER, IN LATE DECEMBER 2015 THE SAME ISSUES BEGAN AGAIN. FRUSTRATED WITH THE ORIGINAL DEALER, I HAD THE VEHICLE TOWED INTO ANOTHER DEALERSHIP WHERE OUR OTHER NON-HYBRID CADILLAC WAS PURCHASED. THE SERVICE DEPARTMENT KEPT THE ESCALADE FOR OVER A WEEK FOR DIAGNOSIS BUT WAS UNABLE TO DUPLICATE THE CODES OR MAKE ANY REPAIRS. I WAS INSTRUCTED TO PICK THE CAR UP ON JANUARY 12, 2016. TODAY, JANUARY 17, LESS THAN ONE WEEK LATER, THE CAR STALLED OUT AND THE ALERT LIGHTS BEGAN AGAIN. I FEEL VERY UNSAFE AND TRAPPED WITH THIS MALFUNCTIONING AND DEFECTIVE CAR THAT IT SEEMS EVEN ITS MANUFACTURER CANNOT DIAGNOSE OR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade