Cadillac Escalade Complaints (2017)

51 consumer complaints on file.

#11563281January 3, 2024
ENGINE
Cylinder 6 always presents as a misfired. Between my fiancé and I, we have 3 Escalades. After several diagnostic checks and repair bills, the lifters damaged the Cam shaft. According to the certified Cadillac mechanics, this is an ongoing problem based on the motor’s design. This is a pretty costly repair x3 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527108June 14, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My family and I were driving and the car started breaking and turning the wheel then died . We took it to the dealership 3x and on the third time they found a code for the safety module On each incident the car was difficult to control and it put my families life at risk. I have sent an email to Mr Roth with GM of my concerns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525672June 6, 2023
ENGINE
The contact owns a 2017 Cadillac Escalade. The contact stated while driving 40 MPH, the vehicle started shaking abnormally. The check engine and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the valve lifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518566April 23, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Cadillac cue system malfunction. Cadillac Cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac Cue screen is stuck on warning screen. All vehicle features within the Cadillac Cue cannot be accessed. Unable to verify if traction control is on/off, vehicle driving mode, etc. Turns the ac/heater on and off at random, dvd system, navigation system, volume levels. Unable to use the radio/bluetooth/dvd system by choice, so vehicle will be silent while driving at it will randomly select an audio feature playing it at full blast. Its terrifying while driving. The controls around the Cadillac Cue system are having the same malfunctions, but not as quite as extreme, *as of right now* these include important vehicle safety features, as stated before, the traction control, moving gas/break pedals, vehicle driving mode, parking assist, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510461March 6, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving on Highway 360 in Arlington, TX, the engine appeared to not change gears. It was between 3:30 to 4:00 PM, moderate traffic. I left HWY 360 and used the side lane. Later, the engine light came on. I checked the fluid levels and all were fine. This vehicle was last serviced in December 2022. The problem is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492685November 8, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, SUSPENSION
•available for inspection. Unknown exact system failure •issue regularly occurs •dealership service. Transmission had to be replaced at around 10k miles and covered by warranty. •no lights indicating any problems. Forward collision alert activated. Vehicle has a lag between the time pressure is applied to the gas pedal and it causes a delay in acceleration resulting in the vehicle sort of lunging forward unexpectedly. About 15-20 seconds after the gas pedal is pressed it will have a sudden burst of quick acceleration. It only lasts a few seconds and there’s no time to correct the sudden acceleration by braking. I finally realized the seriousness of the issue after I very close to being in an accident today as a result of the delayed acceleration. I was stopped at a red light and pressed the gas once it turned green, another driver happened to change lanes as soon as we crossed the intersection, moving to the front of my vehicle, probably closer than they should have but more than able for me to react under normal circumstances if needed. However, it occurred at the same time my vehicle randomly had a burst of acceleration and I had to swerve into the next lane to avoid hitting the car, because I wasn’t expecting to speed forward and did not have time to correct by braking. It happens about 40% of the time when going over 15-20mph (estimate) after I come to a complete stop and then press the gas to begin moving again. For example it won’t do it if I’m letting off the break to movie forward at a stop sign or lines, etc. It only happens when I accelerate with the intention of being able to reach the posted speed limit before I’d need to make another stop. Stop lights are the primary issue, as well as when exiting somewhere to get back onto the road, for example the gas station.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489046October 12, 2022
ELECTRICAL SYSTEM
The side view mirrors will randomly tilt to the sky or ground. Whatever it tilts to also becomes the saved position. The dealership has replaced the seat memory module, battery cables, fuse block and driver mirror. The dealership was unable to correct the issue and says there is nothing else they can do. The problem seems to occur wen the vehicle has been driving for 2 or more hours then goes away if the vehicle has sat for a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476272July 28, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle was equipped with a feature that once the vehicle was placed in reverse(R), both side view mirrors would adjust downward to assist with the driver's visibility. The contact stated that the vehicle would either fail to perform this function or would fail to readjust to its proper position once the vehicle was in drive(D). The contact also noted that the mirrors would also adjust upwards which obstructed the contact from using both side view mirrors while driving. The contact took the vehicle to a dealer where he was informed that a software update could be performed to correct the failure however, if the software update failed, the contact had to pay for the repair. The software update was performed; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470362June 22, 2022
SUSPENSION:FRONT:CONTROL ARM
frame rotted where the control arm conects to the frame causing the control arm to break away from the frome. i lost steering fortunetly iwas coming to a stop. The dealer Colonial Cadillac Woburn Ma. confirmed the damage. it was inspected by a tecnition at the dealership. No there was no warning, i bought an etended warenty when the origanel one ran out. ty are not covering this? there resaning the say is because of rust. a 5 year old car should not rot out this bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455758March 8, 2022
ENGINE
Driving and heard loud pop and shudder. Heavy vibration at highway speeds making vehicle unsafe to drive and vehicle also shuddered and acted like it was going to die when turning. Took to dealer and dealer discovered broken engine mounts. This is a known issue from GM. TSB 17-NA-166. GM certified service refused once to look at the engine mounts while vehicle was under warranty and had me continue to drive it until warranty had expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438877November 1, 2021
ELECTRICAL SYSTEM:ADAS:VIDEO MONITOR/SCREEN
The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424765July 14, 2021
SERVICE BRAKES
When applying the brakes at a slow speed (>20 mph), the brakes seem “spongy”. The brake pedal seems to require further travel to stop the vehicle. It feels as if air is trapped in the hydraulic system and this does not happen all the time, it is an intermittent problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424481July 12, 2021
UNKNOWN OR OTHER
Cadillac Cue system has stopped working. GM will not replace but is aware of the issues with the faulty system. Screen has been checked by the dealership. They indicate that they are aware of the issues with the system but no recall has been issued. Because this controls many functions of the vehicle, it's safety issue. Consumers should not have to pay the costs to have this issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384313December 20, 2020
POWER TRAIN
REPAIR PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375332November 19, 2020
POWER TRAIN
*SAFETY ISSUE* ESCALADE WILL SHIFT VIOLENTLY INTO GEAR IN EITHER FORWARD OR REVERSE, CAUSING VEHICLE TO SUDDENLY LURCH. CONDITION IS ESPECIALLY PRESENT WHEN STOPPING AT INTERSECTION ON AN INCLINE. FROM A STOP OR ROLLING STOP, THE VEHICLE WILL BE UNRESPONSIVE TO GENTLE ACCELERATION FOR A SECOND OR TWO, THEN BOLT INTO GEAR SCREECHING THE TIRES AND LAUNCHING VEHICLE VIOLENTLY FORWARD. LIKEWISE, FROM ROLLING STOP THEN SHIFTING TO REVERSE TO PARK, SAME LAG WITH SUDDEN BURST OF POWER. THE EFFECT IS VERY SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANNY IN A MUSCLE CAR. THERE SEEMS TO BE NO DIFFERENCE WITH TRANSMISSION TEMPERATURE, THE INTENSITY OF THE CONDITION SEEMS TO BE RANDOM, AND DIFFICULT TO INTENTIONALLY RECREATE. VEHICLE HAS BEEN IN SHOP TWICE, RECEIVED THE 18-NA-355 BULLETIN SERVICE, AND PROBLEM PERSISTS. DEALER INDICATES THAT TRANSMISSION IS OPERATING AS DESIGNED. ADDITIONALLY, THE TRANSMISSION SHIFTS HARSHLY BOTH UP AND DOWN THROUGH GEARS 1-3 WHEN GENTLY ACCELERATING OR BRAKING. AGAIN, SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION. I DONT CONSIDER THIS CONDITION A SAFETY ISSUE, BUT AN ANNOYANCE AND MAY WELL BE RELATED TO THE "LURCHING" CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339831July 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268487October 15, 2019
SERVICE BRAKES
MY CAR WAS THE SUBJECT OF A BRAKE RECALL N192268490, I HAVE HAD IT TO THE DEALER IN FLEMINGTON GM TWICE, THE LAST TIME APPROXIMATELY 2 WEEKS AGO. MY CAR WAS KEPT FOR NEARLY 10 DAYS AND I STILL HAVE A PROBLEM WITH THE BRAKES, SPECIFICALLY HARD BRAKING AND PROLONGED BRAKING DISTANCE. TODAY AT 1045 AM I CALLED CUSTOMER SERVICE AT CADILLAC GM AND THEY WERE COMPLETELY UNHELPFUL TELLING ME TO BRING IT BACK TO THE DEALER AGAIN. I NEED THIS FIXED IN A COMPETENT FASHION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258788September 29, 2019
UNKNOWN OR OTHER
WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234076July 23, 2019
ENGINE, UNKNOWN OR OTHER
SEVERE BUCKING AND OR SURGING WHEN SWITCHING GEARS. HAS ACTUALLY SURGED WHEN AT A FULL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230449July 9, 2019
UNKNOWN OR OTHER
I HAVE HAD ONSTAR FOR MANY YEARS BECAUSE OF THEIR ADVERTISEMENTS CONCERNING ACCIDENTS THAT INVOLVE GOING OFF THE ROAD AND NOT BEING FOUND FOR DAYS. I WAS TRAVELING ON I-81 AND WENT INTO A RAVINE HIT MULTIPLE TREES AND ACCORDING TO SEVERAL WITNESSES FLIPPED MULTIPLE TIMES. ALL AIRBAGS DEPLOYED BEFORE THIS HAPPENED . MY ONSTAR DID NOT ACTIVATE. FORTUNATELY AS I STATED THERE WERE WITNESSES THAT CALLED 911 AND LOCATED MY VEHICLE NOT ONSTAR . WHEN I CALLED TO CANCEL MY SUBSCRIPTION THEY WANTED TO KNOW WHY SINCE THEY HAD NO IDEA THAT MY VEHICLE WAS DEMOLISHED BEYOND RECOGNITION. JAWS OF LIFE WAS BROUGHT IN TO EXTRACT ME AND IF NOT FOR THE BAD WEATHER LIFE LION TO GET ME TO HERSHEY TRAUMA CENTER . I BELIEVE THIS SHOULD BE LOOKED INTO AS I PAID FOR THIS SERVICE AND THE OUTCOME COULD HAVE BEEN FATAL. THANK YOU FOR CHECKING INTO THIS AS I WOULD NOT WANT THIS TO HAPPEN TO ANYONE ELSE!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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