Cadillac Escalade Complaints (2015)

98 consumer complaints on file.

#11645049February 26, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, POWER TRAIN
Vehicle will make noise as if gears are slipping, when going up the slop or on load. potentially can stall or burnout gear and cause major accident. Cadillac should replace the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634474January 6, 2025
SEATS
Vehicle sold with inoperable passenger seat on November 22, 2024. Seat stays in recline position. Issue is unresolved with the dealership to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631090December 16, 2024
POWER TRAIN
Radical shifting shuttring unknown what gear to select into
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616313September 25, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I was driving my vehicle, and it began to sputter, and steering wheel lock up almost causing an accident, plus I started the vehicle at home and within a few minutes I became unconscious from carbon Monoxide fumes and had to be rushed to the hospital and treated for carbon monoxide poisoning, also my family was in harm in which I was instructed to open all the windows and doors at home because the carbon monoxide detectors was going off at home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616270September 24, 2024
ENGINE
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the lifters and the fuel injectors had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 201,331.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603783July 22, 2024
STRUCTURE:BODY
The contact owns a 2015 Cadillac Escalade. The contact stated that both rear doors trim near the windows had been slowly detaching from the vehicle, causing a loud whistling sound while driving. The vehicle had been taken to the dealer where it was inspected and determined that the trim needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587696May 8, 2024
ENGINE, POWER TRAIN
The contact owns a 2015 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle hesitated. The vehicle was taken to dealer to be diagnosed. The contact was informed that there were metal shavings in the engine oil, causing transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575529March 5, 2024
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2015 Cadillac Escalade. The contact stated that on several occasions when the vehicle was started, the radio head unit flickered and did not function properly. The vehicle was taken to a dealer where it was diagnosed that the internal fold inside of the head unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574946March 1, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The dash lit up with several codes I got out, walked around the vehicle as if someone damaged it would not start. It went into theft mode. Alarms went off, emergency, breaking temperature, control, climate control, side detection error had to have vehicle towed to have all codes cleared with the advanced snap on tool Computer the problem was undiagnosed but side detection error code is still displayed. Of course I was out of town had a $425 tow bill back home for a faulty side detection sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559322December 9, 2023
STEERING
Power steering locks up whenever it decides to without warning. Its happened several times. Dealership saus nothing found wrong. We have hit curb once and tonight it happened while exiting the interstate causing me to run off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548239October 4, 2023
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
THIS IS FOR SAFETY RECALL IN oct 2019- regarding the brakes- it has ALREADY BEEN MADE AWARE TO DOT. This is in regards to getting a refund for my almost 4k out of pocket expense. The brakes went out completely in sept 2019 ( in 5-7 mph I could not stop in traffic even with them all the way pushed to the floor. and caused a front end collision ad the brakes been working normally this would have never happened. I was wondering what i needed to do ( or if i can ) to get reimbursed for the damages that i incurred on fixing my vehicle. ( around 4,000). Or if i need to notify Cadillac of this issue. Also the vehicle went in for repairs after the recall was issued ( we were never told or advised by the dealer that there was a recall open) and have no idea why the dealer would not even tell us, or advise us of such.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11538189August 13, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
Transmission brakes at speed, feels as if I got rear ended from the back. I know that there is lawsuits against GM for this same problem that I am having. GM knew about these transmission problems and told everyone that this 8 speed transmission was supposed to shift this way. But, now I have it parked in my driveway. Is there anyway that I can get my truck fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517422April 17, 2023
ENGINE
First incident Feb 2022– 2015 Cadillac Escalade had approximately 89K miles on it. Was driving home from work in I-75 when the engine started knocking and vehicle began shaking & losing power. I was able to make it off an exit before it totally shutdown and would not crank again. The vehicle was towed to a local mechanic where a Misfire code was reported; Repairs shop was compensated for repairs via extended warranty. Second incident March 2023– Approximately 1 year later, the same thing happened. I Was on my way to work, once again, on the interstate in morning rush traffic when the engine started rattling and shaking. When I looked down at the dashboard the check engine light was flashing and the traction system light was illuminated. Thankfully I was able to make it off an exit to a gas station. The vehicle was towed to a local repair shop. Misfire code P0300 was read and cylinders #7 and #8 were diagnosed with misfires with no vacuum leaks. This time the warrant company is not willing to pay and now I’ve become aware of Chevrolet TSB 15-06-01-002F. I’m not sure why this has not been classified as a recall safety issue, but there is sure & present danger when your vehicle suddenly loses power while traveling on the interstate. This engine is faulty and needs to be recalled. How many people have to die & families ruined for it to be deemed a “safety issue”?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502005January 16, 2023
SUSPENSION, LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
I have a 2015 Cadillac Escalade. It has been well taken care of. To my disappointment, this vehicle has been a money pit since day one. We have had to have all shocks replaced two times since January 16, 2020, costing thousands of dollars.The front cross bar was replaced the first time the shocks were replaced. The airconditioning system went out in the summer of 2020, replacement cost over 2500.00 The back suspension was just replaced in December 2022 for 2100.00. Running board motor wore out. Radio touch screen had to be replaced because it did not respond to tounch 1400.00 No warning lights appeared. SAFETY ISSUES**** The automatic seatbelt system no longer works since August 2022. Now the side detection system doesn't work since December 2022, replacement cost will be 1500.00 These have both been inspected by a dealer. These put myself, my passengers, and others at risk by not properly ensuring their safety while in my car and drivers in my blind spot. I do not feel safe driving this vehicle any longer. I don't know when or where it will malfunction next and that will extremely dangerous to those in my car and driving along side me. Needless to say, this vehicle has cost us more money than the beauty of the vehicle. These are a just a few of the issues we have encountered while owning it and I can honestly say, we will probably not purchase another Cadallic again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492186November 3, 2022
AIR BAGS
The contact owned a 2015 Cadillac Escalade. The contact stated while driving approximately 30 MPH, the contact fell asleep and rear-ended another vehicle causing a three-car chain reaction. The contact stated that the front end hit the other vehicle squarely on the rear bumper. The front bumper and hood were crushed back to both front tire wheel wells. The front passenger side tire had sheared off. The contact stated that both sets of air bags did not deploy. The contact stated that both her knees were bruised, also bruising on her chest, both arms, and a bruise under her right eye. Her passenger suffered bruising on his chest, both arms and knees. The contact had not received medical attention. The police were on the scene and filed a report. The vehicle was undrivable and towed to an impound lot. The contact was not aware of the condition of the other vehicles. The contact had been advised by her insurance provider that the vehicle was a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11479037August 12, 2022
ENGINE
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at 65 MPH, the vehicle started shuddering and decelerating independently. The contact exited the highway and was able to drive to an independent mechanic. The independent mechanic diagnosed that there had been a misfire on cylinder number three (3). The vehicle was not repaired. The vehicle was towed to another independent mechanic that was closer to her residence. The independent mechanic diagnosed that cylinders one (1) and number three (3) were misfiring, had lost compression and needed to be replaced. The vehicle had not been repaired. Upon investigating the failure online, the contact became aware of Chevrolet Technical Service Bulletin Number: 15-06-01-002F (Engine Misfire/Tick Noise), which she associated with the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467137June 2, 2022
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at an undisclosed speed with the vehicle in 4WD, he heard an abnormal grinding sound. The contact shifted to AWD and heard the grinding sound as well. The vehicle was taken to an unknown dealer and the contact was informed that the front differential needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken to an independent mechanic and the contact was informed that the front differential was defective and needed to be replaced again. The manufacturer was made aware of the failure and agreed to pay a portion of the repair cost. The failure mileage was 62,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466260May 26, 2022
SUSPENSION:FRONT:SHOCK ABSORBER
The contact owns a 2015 Cadillac Escalade. The contact stated while driving approximately 5 MPH, the electric magnetic shock was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442174November 30, 2021
ENGINE, ELECTRICAL SYSTEM
Vehicle burst into flames while driving 70 mph on highway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11435340October 4, 2021
ENGINE
2015 Cadillac Escalade had 65,186 miles on it. Was driving home with family and the engine started knocking. The code that was reported was P0300. Constant engine misfire. The replaced it under factory warranty. 1 year later, the same thing happen. Was driving with the family and engine started misfiring. Had it in the shop a couple of weeks before for preventive maintenance. Nothing was called out with the vehicle. Now GM is trying to charge me $9700 to replace the engine that was suppose to be new. Very disappointing that I am a long time consumer with 2 Cadillac's and treated like I did something wrong be Service Manager. This engine is faulty and needs to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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