Cadillac Escalade Complaints (2007)

247 consumer complaints on file.

#10671936January 12, 2015
STRUCTURE:BODY
DASH CRACK ON DRIVERSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671389January 9, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING APPROXIMATELY 60 MPH, WHEN MY DASH WARNING SIGN BEGAN TO READ "LOW OIL PRESSURE- SHUT OFF ENGINE" AND BEGAN BEEPING INCESSANTLY. AS I WAS ON A BRIDGE/EXPRESSWAY, I WAS NOT IN A POSITION WHERE I COULD SAFELY STOP THE ENGINE. THE ENGINE WENT INTO "LIMP MODE" AND WAS STRUGGLING TO MAINTAIN POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668413December 26, 2014
STEERING, SEATS
HEATED STEERING WHEEL BURNED A WHOLE THROUGH LEATHER AND CAUSED A BURN ON MY FINGER. STEERING WHEEL HEATER NO LONGER WORKS SINCE INCIDENT. *TR HEATED DRIVER SEAT NO LONGER WORKS AFTER SMELLING BURNING IN CAR. FOUND MELTED/BURNED CONNECTOR UNDER PASSENGER SIDE SEAT WHERE THE HEATED SEAT MODULE IS LOCATED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10653791November 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE HAVING REPAIRS PERFORMED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE REAR MOTOR MOUNT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628171August 25, 2014
AIR BAGS, SEATS:FRONT ASSEMBLY:POWER ADJUST, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SUSPENSION, SERVICE BRAKES, EXTERIOR LIGHTING:HEADLIGHTS, ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE CHECK AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 118,000. UPDATED 10/22/14*CN THE CONSUMER STATED THE POWER/HEATED SEATS, DOOR HANDLES(3), WHEEL BEARINGS, SHOCKS AND STRUTS, BRAKES, HEADLIGHTS, TRACTION CONTROL, AND ENGINE ALL HAVE FAILED AND WERE REPAIRED. THERE WAS ALSO RUST THAT RECURRED AFTER IT WAS REPAIRED. UPDATED 05/19/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621429August 11, 2014
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE WIRE HARNESS IN THE VEHICLE MELTED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620811August 8, 2014
ELECTRICAL SYSTEM
WE WERE PULLING OUT OF A PARKING LOT AFTER THE SUV WAS PARKED FOR OVER AN HOUR. WHEN I SMELLED SOMETHING BURNING. SMOKE STARTED POURING IN SIDE THE CAR ON THE DRIVER SIDE FROM UNDER THE DASH BOARD. WE PULLED OFF THE ROAD AND CALLED 911. OPENED THE HOOD AND 3FT FLAMES SHOT OUT, THE ALARM WENT OFF AS SMOKE AND FLAMES FILLED THE AIR. A LADY IN A HOME NEARBY RAN OUT WITH A FIRE EXTINGUISHER TO ASSIST. FIRE AND POLICE CAME, REPORT WAS FILED. MY LUNGS BURNED FOR WEEKS AFTER AND I HAD A CHRONIC COUGH. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND IT TO BE A MANUFACTURE DEFECT BUT GM REFUSED TO WORK WITH US ON COSTS. WE HAD TO PAY FULL PRICE OUT OF POCKET FOR REPAIRS. I FILED A COMPLAINT WITH BBB, GM, AND MANY OTHERS BUT GOT NO ASSISTANCE. I ALSO HAD ISSUES WITH THIS SUV AND THE TRANSMISSION FAILED AT 100,000 MILES WHICH THE SHOP SAID IT WAS UNUSUAL BUT FOR A TRANSMISSION TO FAIL AT THIS LOW OF MILES BUT IN THESE TRANSMISSIONS IT IS A KNOWN PROBLEM. IT COULD HAVE CAUSED AN ACCIDENT IF FAILING ON THE HIGHWAY WHEN DOING 65 AND LOCKED UP. THERE HAVE ALSO BEEN ISSUES WITH THE FUEL LEVEL SENSOR WHICH MANY PEOPLE HAVE ALSO REPORTED, DEFECTIVE WINDSHIELD WHICH GM REFUSED TO REPLACE. THE FILM OVER THE WINDSHIELD WAS DEFECTIVE WHICH CAUSED BLURRY VISION IN THE DRIVERS LINE OF VIEW. I HAD TO PAY TO REPLACE THE WINDSHIELD. GM HAS NOT BACKED ANY OF THE ISSUES WITH THIS SUV. IT HAS BEEN A LEMON SINCE DAY ONE. I HAVE ALL RECEIPTS FOR REPAIRS. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10616166July 24, 2014
ENGINE, FUEL/PROPULSION SYSTEM
BROKEN EXHAUST MANIFOLD BOLTS, CAUSING EPA PROBLEM AND ENGINE PROBLEMS AND CHECK ENGINE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615683July 23, 2014
STRUCTURE:BODY
FRONT PASSENGER AND DRIVER'S SIDE DOOR HANDLES ARE VERY LOOSE AND FALLING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578808April 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT HE HEARD A KNOCKING NOISE IN THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 40,000. UPDATED 06/17/14 MA UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573523March 19, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER'S SIDE EXTERIOR DOOR HANDLE AND THE REAR PASSENGER EXTERIOR DOOR HANDLE WERE FRACTURED. THE DOOR HANDLES WERE NOT REPLACED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 25,393.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565992February 26, 2014
STRUCTURE:BODY:DOOR
I PURCHASED VEHICLE NEW AND TAKE EXTREMELY GOOD CARE OF MY CARS. OVER THE YEARS OF OWNING THE TRUCK, ALL FOUR DOOR HANDLES HAVE FALLEN OFF THE OUTSIDE. ONE FELL OFF THE INSIDE. AND ANOTHER DOOR AFTER A REPAIR WOULDN'T OPEN AT ALL. I RECENTLY HAD MY TRUCK IN DUE TO THE LAST OUTSIDE DOOR HANDLE BREAKING. THE SERVICE MANAGER PROCEEDED TO TELL ME THAT I WAS OPENING THE DOOR WRONG, AND WASN'T I EVER INSERVICED ON HOW TO OPEN A DOOR WHEN I BOUGHT IT? REALLY? I DIDN'T KNOW I NEEDED AN INSERVICE, AND HOW IS THEIR FAULTY EQUIPMENT MY FAULT? THREE OF THE 4 DOORS WERE UNDER WARRANTY. BUT AFTER READING THAT THIS IS A PROBLEM, I DON'T FEEL I SHOULD HAVE HAD TO PAY FOR THE FORTH DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563156February 5, 2014
ELECTRICAL SYSTEM
A WEEK AFTER I PURCHASED CAR FROM RANCHO MOTORS VICTORVILLE, CA I HAD INCIDENTS WHERE ALL ELECTRICAL FEATURES FROM VEHICLE WOULD SHUT DOWN, I HAVE BEEN TAKING IT TO DEALERSHIP AND THEY HAVE KEPT IT FOR A MONTH AT TIMES AND THEIR RESOLUTION IS THAT THE BATTERY HASN'T WORKED BUT IT'S BEEN 7 TIMES I HAVE TAKEN IT AND THEY DON'T WANT TO BE RESPONSIBLE FOR IT, THE WORST PART IS AT ONE POINT VEHICLE STOP WORKING IN MIDDLE OF FREEWAY AND MY FAMILY AND I WERE REALLY SCARED, PROBLEM CONTINUES I'M DONE AND TIRED OF THIS. I HAD PAID ALMOST $50,000 ON UNRELIABLE VEHICLE AND PROBLEM IS BECAUSE I'M HISPANIC DEALERSHIP WON'T TAKE CARE OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560880January 21, 2014
ELECTRICAL SYSTEM, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATED FRONT SEATS NOT WORKING. THE PROBLEM WITH THIS, IS THAT THE CONNECTOR THAT ATTACHES TO THE CLIMATE CONTROL SEAT MODULE (CCSM) (WHICH IS LOCATED UNDER THE FRONT PASSENGER SEAT), OVERHEATS TO THE POINT THAT THE CONNECTOR HAS MELTED. I BELIEVE THAT THIS IS A FIRE HAZARD AND CADILLAC SHOULD LOOK INTO FIXING IT. FROM ALL THE POSTS ON THIS SUBJECT IN THE CADILLAC OWNER'S FORUMS THERE ARE ALOT OF OWNERS HAVING THE SAME PROBLEM AND CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558756January 7, 2014
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MY VEHICLE ENGINE LIGHT COMES ON AND THE GAS NEEDLE BOUNCES BACK AND FORTH. WHEN THE NEEDLE BOUNCES BACK AND FORTH FROM FULL TO EMPTY THE ENGINE LIGHT IN THE DASH WILL COME ON AND MAY STAY ON FOR AWHILE BUT WILL THEN GO OFF. WHEN I PUT FUEL IN THE TANK THE LIGHT WILL GO OFF BUT ONCE I START DRIVING AGAIN IT COMES BACK ON AND THE NEEDLE BOUNCES BACK AND FORTH. NOT SURE WHERE THE PROBLEM IS BUT I KNOW MY BROTHER IS HAVING THE SAME PROBLEM WITH HIS SILVERADO. PLEASE LET ME KNOW WHAT I NEED TO DO. THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551119November 6, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THE DRIVERS FRONT, REAR, AND PASSENGER REAR EXTERIOR DOOR HANDLES BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 80,795.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535828August 16, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC, WHEELS:RIM
I PURCHASED A 2007 ESCALADE AND HAVE HAD IT FOR JUST ABOUT 1 YEAR. SO FAR I HAVE HAD TO REPLACE A DEFECTIVE WINDSHIELD, HUBS, EVAP SENSOR, PURGE VALVE, FUEL LEVEL SENSOR, TRANSMISSION, DEFECTIVE RIMS, PLUS THE NORMAL WEAR AND TEAR ITEMS....BRAKES, ROTORS, BATTERY. ALL OF WHICH HAPPENED TO GO RIGHT AROUND 90,000 TO 100,000 MILES. I CONTACTED CADILLAC TO ADDRESS THE ISSUES AND COMPENSATE SOME COSTS AS THIS SUV HAS ALWAYS BEEN REGULARLY MAINTAINED WITH THE BEST PRODUCTS AVAILABLE INCLUDING SYNTHETIC OILS. THEY REFUSED TO WORK WITH ME.... WELL TODAY THE ICING ON THE CAKE. MY GRANDFATHER PASSED AWAY THIS WEEK, WHILE MOVING HIS PERSONAL BELONGINGS AND HAVING A FULL TRUCK LOAD OF THEM THE TRUCK CAUGHT ON FIRE. SMOKE BEGAN TO POUR IN FROM THE DASH BY THE WINDSHIELD THE UNDER THE DASH. I OPENED THE HOOD AND FLAMES SHOT OUT BURNING MY HAND. THE POLICE & FD CAME. THANK GOD FOR THE FAMILY IN THE HOME NEAR BY WHO RAN OUT WITH A FIRE EXTINGUISHER. I HAD TO PAY FOR A TOW FROM MAINE TO NH. I WAS OUT OF STATE, THE DEALER IS CLOSED UNTIL MONDAY. FIND A VEHICLE TO USE TO GO TO NY WHERE THE FUNERAL SERVICE ARE BEING HELD. THIS VEHICLE IS UNDEPENDABLE, UNRELIABLE, JUNK THAT IS UNSAFE. NOT ONLY IS IT BECAUSE THIS ONE IS A LEMON BUT BECAUSE THEY DO NOT BACK THE PRODUCT. GM DOES NOT CARE ABOUT THE PUBLICS SAFETY. THEY DON'T CARE IF FOLKS GET INJURED OR KILLED. MANY OF THE ISSUES I HAVE HAD ARE SAFETY ISSUES BUT GM DOSE NOT FIND THEM TO BE. IF A TRANSMISSION LOCKS UP WHEN YOU ARE DOING 65 ON A HIGHWAY AND DROPS TO 20 I THINK THAT'S A SAFETY ISSUE. AT LEAST THAT IS WHAT I HAVE BEEN TOLD BY MULTIPLE MECHANICS. IF YOUR WINDSHIELD IS DEFECTIVE DUE TO THE PLASTIC AND GLASS SEPARATING AND YOU CAN'T SEE TO DRIVE, THAT TOO IS A SAFETY ISSUE. IF YOUR HUBS GO BAD YOUR WHEEL CAN COME OFF AT ANY SPEED...ANOTHER ISSUE. AND IF YOU ARE TRAPPED IN A BURNING CAR. I WOULD ALSO SAY THAT MAY BE AN ISSUE TOO. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10505394April 2, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE REAR DEFROSTER WIRE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE TECHNICIAN REATTACHED THE WIRE BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE REAR WINDSHIELD WAS REPLACED BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504947March 29, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE REAR LIFTGATE CLOSED INADVERTENTLY WHILE SHE WAS STANDING UNDER THE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504383March 25, 2013
SEATS
THE REAR SEAT HEAD RESTRAINTS DO NOT RAISE TO THE STANDARD RECOMMENDED BY 49 CFR 571. THEY CAN BE LIFTED TO 26 INCHES, NOT 27 1/2 INCHES MIN. AS THE STANDARD RECOMMENDS WHICH RENDERS THEM NOT SAFE FOR FULL SIZE ADULTS. AS A RESULT, MANY PASSENGERS REFUSE TO SIT THERE, RENDERING MY "SUT" 5-SEATER TO BE A 2-SEATER VEHICLE. THE RESTRAINTS ARE ALSO NOT LOCKABLE. THANK YOU FOR THE ATTENTION TO THIS MATTER. I WOULD LIKE TO HAVE THIS CONDITION FIXED. CADILLAC RECOGNIZES THAT ALL THEIR ESCALADE EXTS ARE THE SAME BUT REFUSES TO ACKNOWLEDGE THAT THEY ARE NOT STANDARD AND NEED FIXING. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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