Cadillac Escalade IQ Complaints (2026)

2 consumer complaints on file.

• #11763804September 12, 2026
  VISIBILITY/WIPER

  An over-the-air software update installed on my 2026 Cadillac Escalade IQ on September 11, 2026 removed the side-view camera display that previously appeared on the center infotainment screen whenever the turn signal was activated. Before the update, activating the right turn signal displayed a live video feed of the right side of the vehicle, which I relied on because the passenger-side exterior mirror provides a poor, narrow field of view (flat mirror with a bad angle, and no auto-dimming at night). After the update, no camera view appears and the mirror alone is inadequate, leaving the right-side blind spot completely unchecked when changing lanes or merging right. This safety-relevant feature worked correctly before the manufacturer's update and was disabled by it. I have also filed a safety complaint with Cadillac/GM customer assistance on September 12, 2026. No crash, injury, or property damage has occurred yet, but the vehicle is now meaningfully less safe to drive, and I request that NHTSA investigate this software change.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11763834September 12, 2026
  VISIBILITY/WIPER

  This is a follow-up and correction to my NHTSA complaint XXX, filed XXX. Correction: the over-the-air software update installed on my 2026 Cadillac Escalade IQ on XXX did not remove the side-view camera display feature; it reset the 'side camera view on turn signal' setting to off. I re-enabled the setting myself on XXX and the feature works again. My concern remains that the manufacturer's update silently changed a safety-relevant driver-assistance setting without any notice to me, and I only discovered it while driving. More importantly, I want to raise the underlying issue: the passenger-side exterior mirror uses flat (non-convex) mirror glass with a poor viewing angle and no auto-dimming at night, which gives an inadequate field of view of the right-side blind spot. Nearly all vehicles sold in the [XXX] use convex passenger-side mirrors for a wider field of view — that is why they carry the 'objects in mirror are closer than they appear' warning — but this vehicle does not. I consider the non-convex passenger mirror design itself a visibility safety defect and request that NHTSA review both the silent settings reset caused by the OTA update and the non-convex passenger mirror design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0