Buick Regal Complaints (1999)

246 consumer complaints on file.

#10080975July 13, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SIMULTANEOUS FAILURE OF BOTH MOTORS IN POWER WINDOWS IN DRIVER AND FRONT SEAT PASSENGER OF 1999 BUICK REGAL, CAUSING SUDDEN DROP OF WINDOWS. BOTH WERE REPLACED BY DEALER AT COST TO OWNER OF $1,100. NO EXPLANATION WAS PROVIDED BY DEALER AS TO REASON FOR THIS EXTRAORDINARY OCCURENCE OTHER THAN STATING THAT REPLACEMENT WAS NOT UNDER EXPIRED WARRANTY. THE SUDDEN DROP OF THE WINDOWS WAS HIGHLY DANGEROUS DUE TO ITS DISTRACTION FACTOR, INABILITY TO REPEL INCLEMENT ELEMENTS, ETC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075370June 14, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
[XXX] [XXX] SUBJECT: OWNER COMPLAINT MY VEHICLE: 1999 BUICK REGAL [XXX] MESSAGE: ON 05/15/04, MY CAR SERVICE ENGINE SOON INDICATOR CAME ON. THE CAR WAS RUNNING ROUGH AND WHITE SMOKE WAS COMING FROM THE EXHAUST. I HAD THE CAR TOWED TO AN AUTHORIZED GM DEALER. AFTER $1,226.35 I WAS TOLD THE PROBLEM WAS THE UPPER INTAKE MANIFOLD HAD LEAKED ANTIFLUID INTO THE ENGINE. UPON CLOSE INSPECTION, THE TECHNICIAN AND I NOTICE THAT THE UPPER INTAKE HAD CORRODED BADLY CAUSING IT TO LEAK. THE UPPER INTAKE IS MADE FROM SOME KIND OF BLACK PLASTIC, THAT LAYERS OF IT COMES OFF WITH A SLIGHT WIPE OF MY FINGER. THIS IN MY OPINION IS A DESIGN FLAW. NOW MY ENGINE IS RUIN. THE ENGINE SERVICE INDICATOR IS STILL ON BECAUSE OF INTERNAL ENGINE PROBLEMS CAUSED BY THE CORRODED INTAKE MANIFOLD. I HAVE ONLY 69,000 MILES ON THE CAR; THEREFORE THIS PLASTIC CORROSION MUST HAVE STARTED THOUSANDS OF MILES EARLIER. I BELIEVE GENERAL MOTORS (BUICK) SHOULD CORRECT THIS PROBLEM AS SOON AS POSSIBLE AND COMPENSATE THEIR CUSTOMERS WHO HAVE HAD THIS DESIGN FLAW PROBLEM. IF YOUR ENGINEERS WISH TO INSPECT THE CORRODED INTAKE MANIFOLD, PLEASE ADVISE AND I WILL SEND IT TO THEM. PLEASE NOTE, GM REFUSED TO ACKNOWLEDGE OR CORRECT THIS PROBLEM AT GM EXPENSE. [XXX] [XXX] [XXX] [XXX] [XXX] *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071975June 4, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHEN DRIVING AT ANY SPEED CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT ENGINE FAILED. CONSUMER WILL HAVE THE MECHANIC REPLACE THE ENGINE. *AK PRIOR TO THE ENGINE FAILURE THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES BECAUSE THE CONSUMER NOTICED THAT OIL WAS LEAKING ONTO HER DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057927May 11, 2004
STEERING:RACK AND PINION
WHEN TRYING TO MAKE A RIGHT TURN POWER STEERING FAILED, MAKING IT DIFFICULT FOR DRIVER TO TURN THE STEERING WHEEL. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED RACK AND PINION. *AK MANUFACTURER HAS RECALLED SOME MODELS FOR THIS PROBLEM, BUT DIDN'T COVERED CONSUMER'S. IN ADDITION, STEERING FAILED WHEN DRIVER WAS MAKING A RIGHT TURN IN A PARKING LOT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064220March 30, 2004
STRUCTURE:BODY
I HAVE OWNED THIS CAR LESS THAN ONE YEAR AND AM EXPERIENCING EXTREME PAINT (DARK BLUE COLOR) FLAKING. THE FLAKING OF PAINT IS OCCURRING AROUND ALL PARTS OF THE CAR INCLUDING DOORS, ABOVE WHEELS, BACK QUARTER PANEL, TRUNK, AND HOOD. THE CAR HAS 80,000 MILES AND HAS BEEN WELL MAINTAINED--GARAGE KEPT, WASHED WEEKLY, AND ROUTINELY HAS OIL CHANGE AND CHECK UPS. THIS SEEMS TO BE A PROBLEM WITH THE MANUFACTURES PAINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054075February 19, 2004
STEERING:RACK AND PINION
WHEN MAKING A LEFT TURN AT LOW SPEEDS, THE VEHICLE LOST POWER STEERING. *AK THE CONSUMER STATED THERE WAS A RECALL REGARDING THE STEERING ISSUE, HOWEVER THE RECALL STOPPED AT THE 1998 MODELS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059174February 17, 2004
STEERING
INTERMITTENTLY WHILE DRIVING AT LOW SPEEDS, IT WAS DIFFICULT TO TURN THE STEERING WHEEL TO THE LEFT. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054668January 22, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
MY 1999 BUICK REGAL LS CONTINUES TO DEMONSTRATE AN OCCASIONAL POWER STEERING FAILURE. THE FAILURE OCCURS WITH A FIRST START/COLD START OR AFTER THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME AFTER BEING OPERATED. THE PROBLEM IS A LACK OF "POWER STEERING" WHEN TURNING TO THE LEFT, I.E. WHEN PULLING OUT OF A PARKING SPACE IN A PARKING LOT AND A HARD LEFT TURN IS REQUIRED. THE SITUATION IS NEGATED AFTER THE STEERING WHEEL IS RETURNED TO A STRAIGHT POSITION OR FULL RIGHT POSITION. THIS OCCASIONAL FAILURE HAS BEEN ONGOING FOR MORE THAN 40,000 MILES BUT HAS BEEN MORE FREQUENT WITH THIS WINTER'S EXTREME COLD WEATHER. MY VEHICLE CURRENTLY HAS 99,000+ MILES. THE RECENT RECALL BY GM OF 1996-1998 REGALS FOR THIS SAME PROBLEM HAS PROMPTED MY REPORTING OF THIS FAILURE WITH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054603January 21, 2004
STEERING:RACK AND PINION:RACK
HAD TO REPLACE THE RACK ON THE POWER STEERING SYSTEM TODAY DUE TO STEERING DIFFICULTY AND LEAKAGE. THE VEHICLE ONLY HAS 104K MILES. REPAIR COST BY A BUICK DEALERSHIP WAS APPROXIMATELY $1400.00.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054350January 17, 2004
STEERING:RACK AND PINION:RACK
1999 REGAL WITH 47,000 MILE HAS DEVELOPED A CLANKING NOISE FROM STEERING WHEEL WHEN MAKING LEFT TURN SAME PROBLEM NOW EXIST WHEN MAKING RIGHT OR LEFT TURN. DELIVERY DATE ON SERVICE ID IS 28 OCT 98. YET THIS MODEL IS NOT LISTED IN LASTEST POWER STEERING RECALL - THE DESCRIPTION OF MY PROBLEM IS DUPLICATED IN THIS LATEST RECALL. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071033January 15, 2004
SERVICE BRAKES, HYDRAULIC
MY WIFE?S 99 BUICK REGAL, WITH LESS THAN 31,000 MILES, BOUGHT NEW 12/99, SUDDENLY STARTED TO LOSE BRAKE FLUID DURING THE FIRST WEEK OF SEPTEMBER. WE COULD SEE NO OBVIOUS LEAKS BUT EACH TIME WE TEST DROVE THE CAR, A SMALL AMOUNT OF BRAKE DISAPPEARED FROM THE MASTER CYLINDER RESERVOIR. SINCE THE WARRANTY ENDED LAST DECEMBER, I CALLED GM SPECIAL POLICY ADJUSTMENT PROGRAM AND I WAS ADVISED TO TAKE THE CAR TO THE CLOSEST LOCAL GM DEALERSHIP AND HAVE THE PROBLEM DIAGNOSED SO REPAIR REQUIREMENTS AND COSTS COULD BE DETERMINED FOR ANY POSSIBLE SPECIAL ADJUSTMENT. I CALLED THE LOCAL SUN DEALER ON 9/4, BUT I WAS POLITELY TOLD DON?T COME HERE BECAUSE I DIDN?T BUY THE CAR THERE AND THEY DIDN?T WANT TO GET INVOLVED IN ANY CROSS WARRANTY ISSUES (DESPITE THE FACT THAT I WAS WILLING TO PAY FOR THEIR TIME). I TOOK OUR BUICK TO A TRUSTED LOCAL REPAIR CENTER AND IT WAS PROMPTLY DETERMINED THERE WAS A RUSTED AND LEAKING METAL BRAKE LINE, OTHER SEVERELY RUSTED (BUT NOT LEAKING) BRAKE LINES AND SEVERELY PITTED, CORRODED AND RUSTED REAR BRAKE ROTORS. THE PRIVATE GARAGE REPLACED THE RUSTED & LEAKING BRAKE LINES, REAR ROTORS & BRAKE PADS FOR A TOTAL COST OF $412.31. ALL REPLACED PARTS WERE GIVEN TO ME AT MY REQUEST. ON 9/6 I FULLY DOCUMENTED WHAT HAD TRANSPIRED AND SUBMITTED IT TO BUICK?S ONLINE CUSTOMER RELATIONS, AND WAS ASSIGNED REQUEST # 1-137192830. I WAS TOLD VIA EMAIL BUICK?S GM SPECIAL POLICY ADJUSTMENT PROGRAM WOULD FOLLOW UP. ON 9/11 I SPOKE WITH A GM'S SPECIAL POLICY ADJUSTMENT PROGRAM PERSON, EXPLAINED WHAT HAD TRANSPIRED AND WAS TOLD ONLY THE SERVICE MANAGER AT THE SERVICING DEALER COULD APPROVE ANY REIMBURSEMENT OUTSIDE OF THE WARRANTY. THEY WOULD NOTIFY HIM OF MY CLAIM. ON 9/12 I CALLED THE SERVICE MANAGER (WHO SEEMED VERY CONCERNED BECAUSE OF THE CAR?S LOW MILEAGE) BUT HE COULDN?T DO ANYTHING WITHOUT THE AREA SERVICE MANAGER?S APPROVAL. A FEW DAYS LATER I RECEIVED A VOICE MAIL SAYING THE AREA SERVICE MANAGER WOULDN?T GET INVOLVED OR APPROVE OF ANY REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047518November 25, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILURE DURING VEHICLE OPERATION, ON THE ROAD. MULTIPLE TIMES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047131November 18, 2003
WHEELS, EQUIPMENT, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
EXTERIOR MIRROR GLASS VIBRATES WHILE DRIVING CAUSING BLURRED VISION. HAD ONE SIDE REPLACED UNDER WARRANTY. 6 MONTHS LATER, BOTH SIDES DO IT. IMPOSSIBLE TO SEE CLEARLY!!! CHROME COATING ON WHEELS PEELING OFF. PIECES WILL STICK TO THE ABS SENSOR CAUSING FAULT. ONE OCCASION IT MADE BRAKES FAIL ALMOST CAUSING ACCIDENT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040438November 5, 2003
STEERING:RACK AND PINION
WHILE MAKING A LEFT TURN AND WITHOUT WARNING, THE STEERING WHEEL LOCKED UP, THE AND VEHICLE WOULD NOT TURN AT ALL. THE DRIVER DROVE THE VEHICLE TO DEALERSHIP. THE MECHANIC REPLACED THE RACK AND PINION. *AK (MAKING LEFT TURNS WERE VERY HARD AND STIFF) THE CONSUMER AVOIDED AN ACCIDENT BY TURNING RIGHT. THE RACK AND PINION WAS BINDING AND WAS REPLACED. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039481September 24, 2003
STEERING:RACK AND PINION
IN THE WATERLOO COURIER OF 9/23/03 IT WAS REPORTED THAT THE FEDERAL GOVERNMENT IS INVESTIGATING A POSSIBLE STEERING DEFECT IN GM VEHICLES. THE PROBLEM DESCRIBED INVOLVED DIFFICULTY IN STEERING WHEN MAKING LEFT TURNS. THIS HAPPENED TO ME AND MY DAUGHTER (WHO WAS DRIVING MY CAR AT THE TIME) ON SATURDAY, SEPTEMBER 13, IN CEDAR FALLS, IOWA. WE WERE ABLE TO DRIVE THE VEHICLE (1999 BUICK REGAL) BACK TO WAVERLY TO JERRY ROLING'S DEALERSHIP. ON MONDAY, SEPTEMBER 15, I WAS INFORMED THAT THE RACK AND PINION (SP?) HAD GONE OUT AND NEEDED TO BE REPAIRED. BECAUSE THE GM DEALERSHIP WAS GOING TO CHARGE APPROX. $400 MORE THAN MY REGULAR MECHANIC, I HAD THE CAR TRANSFERED TO GARRY'S TIRE IN WAVERLY WHERE THE WORK WAS DONE. I PICKED UP MY CAR ON TUESDAY, SEPTEMBER 16. I THOUGHT I SHOULD REPORT THIS INCIDENT TO YOU EVEN THOUGH THE 1999 REGAL WAS NOT ONE OF THOSE LISTED IN THE ARTICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039392September 23, 2003
ENGINE AND ENGINE COOLING:ENGINE
THIS VEHICLE FREQUENTLY STALLS. IT JUST STOPS RUNNING. IT HAPPENS ON THE FREEWAY, AT INTERSECTIONS, AND ON CITY STREETS. IT HAS BEEN DOING THIS FOR SEVERAL MONTHS. THE DEALER HAS HAD THIS VEHICLE ON THREE SEPERATE OCCASIONS, AND HAS NOT BEEN ABLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039416September 23, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
A CLIP THAT HOLDS THE ACCELERATOR PEDAL IN POSITION FELL OFF. THE VEHICLE WOULD NOT ACCELERATE UNTIL THE PEDAL WAS RETURNED TO ITS PROPER POSITION AND THE CLIP WAS REPLACED. I FEEL THERE NEEDS TO BE A BETTER RETENTION MECHANISM TO HOLD THE ACCELERATOR PEDAL IN POSITION. THIS COULD BE A MAJOR SAFETY CONCERN IF THIS FAILURE WERE TO OCCUR DURING A PASSING MANUEVER OR OTHER CIRCUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037573September 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
SUDDEN LOSS OF BRAKE FLUID DUE TO PREMATURE RUSTING OF METAL BRAKE LINES. BRAKE WARNING LIGHT CAME ON, BRAKE PEDAL WENT MUSHY, SOME DIFFICULTY IN STOPPING VEHICLE. SUBSEQUENT EXAMINATION REVEALED METAL BRAKE LINES SEVERELY RUSTED IN THREE PLACES, ONE RESULTED IN SAID LOSS OF FLUID. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022324September 4, 2003
UNKNOWN OR OTHER
THE FRONT BRAKES FAILED TO RELEASE. THE PADS WERE NOT WORN, HOWEVER, THEY WERE UNGLUED.*AK. THE DEALER INFORMED THE CONSUMER THE GLUE ON THE BRAKES WAD DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038296September 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
AUTO DESIGN DEFECT IS BILKING CONSUMERS AND HURTING ECONOMY.*MR THE ENGINE WARNING LIGHT ILLUMINATED WITHOUT THERE BEING A PROBLEM. THE CONSUMER MENTIONED THE WARNING LIGHTS WERE NOT DOING THEIR JOB. INSTEAD OF WARNING THE DRIVER, IT'S COSTING THEM MONEY TO GET THEM TURNED OFF EACH TIME. THE CONSUMER WOULD LIKE TO KNOW WHAT CAUSED THE PROBLEM AND WHY HAS IT NOT BEEN FIXED YET? *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Regal