Buick Park Avenue Complaints (2001)

57 consumer complaints on file.

#10208714November 12, 2007
VEHICLE SPEED CONTROL
DURING A TRIP FROM NEW MEXICO TO ARKANSAS, I WAS DRIVING WITH THE CRUISE CONTROL ON. SUDDENLY THE CRUISE CONTROL CAUSED THE VEHICLE TO ZOOM. THIS HAS NOW HAPPENED A TOTAL OF 8 TIMES. ONE TIME I WAS IN A PLACE TO SEE HOW FAR IT WOULD GO. FROM A SPEED OF 65, THE TRANSMISSION SUDDENLY DOWNSHIFTED AND THE CAR ACCELERATED TO 90 MILES PER HOUR. IT DISCONNECTED WHEN I HIT THE BRAKE. ON TWO OTHER OCCASIONS, WHILE DRIVING ON THIS TRIP, AFTER DISCONNECTING THE CRUISE CONTROL BY APPLYING THE BRAKE, THE CRUISE CONTROL SUDDENLY RECONNECTED WITH OUT ANY INPUT FROM ME. I FEEL THAT THESE TYPE UNCOMMANDED INPUTS ARE DANGEROUS AND ASK FOR AN INVESTIGATION TO SEE IF THIS IS A COMMON PROBLEM WITH GM VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205666October 15, 2007
POWER TRAIN:MANUAL TRANSMISSION
MAJOR TRANSMISSION FAILURE WITH ONLY 85,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200140August 20, 2007
ELECTRICAL SYSTEM
WHILE DRIVING, "AIR BAG, SECURITY, AND SERVICE VEHICLE SOON" SENSOR LIGHTS COME ON AND STAY ON - AIR CONDITIONER QUITS WORKING, WINDOWS WON'T ROLL DOWN, AND DOORS DON'T UNLOCK WHEN CAR IS STOPPED AND PUT IN "PARK"...HEADS-UP DISPLAY SHOWS "CHECK GAUGES" WARNING...GAUGES READINGS - BATTERY STATE????, COOLANT TEMP ????, OIL PRESSURE ????, OIL LIFE INDEX ????...LIGHT SHOWING WHAT GEAR VEHICLE IS IN GOES OUT. I'VE HAD VEHICLE TO DEALER 8 TIMES IN PAST YR. AND ISSUED 2 COMPLAINTS WITH BUICK CUSTOMER SERVICE WITH NO RESOLUTION. CHECKED BY 2 DEALERS - PROBLEM GOING ON FOR OVER 3 YRS. AND GETTING WORSE. DEALER HAS CONTACTED TECH SUPPORT AT BUICK BUT THEY CANNOT RESOLVE THE PROBLEM EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173649November 16, 2006
ELECTRICAL SYSTEM
I HAVEN'T HAD AN EARTH SHATTERING EVENT YET BUT MY PROBLEM IS ELECTRICAL SO ITS ONLY A MATTER OF TIME BEFORE SOMETHING BAD HAPPENS . DURING NORMAL OPERATION EVERYTHING ELECTRICAL SHUTS DOWN(HEADLIGHTS, TAILLIGHTS,DASHBOARD LIGHTS,RADIO ETC.). THE CAR WILL THEN JERK AS IF IT HAS STALLED, THE WARNING LIGHTS COME ON THEN GO BACK OFF AND THE CAR RESUMES RUNNING NORMALLY. THE VEHICLE GIVES NO CODE WHILE HOOKED TO A DIAGNOSTIC DEVICE AND THE DEALERSHIP CAN'T FIX IT UNTIL "SOMETHING BREAKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167085August 30, 2006
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
DT*: THE CONTACT STATED WHILE DRIVING 5-10 MPH AND MAKING TURNS THE VEHICLE SHUTTERED IN MOTION AND SOUND. THERE WAS ALSO DIFFICULTY IN STEERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THERE WAS A TECHNICAL SERVICE BULLETIN WHICH DIRECTED THAT THE POWER STEERING PRESSURE HOSE AND A POWER STEERING RETURN HOSE TO BE REPLACE. THE REPAIRS WERE PERFORMED BY THE INDEPENDENT REPAIR SHOP. THE CONTACT WAS ALERTED BY THE INDEPENDENT REPAIR SHOP THAT THERE HAD BEEN MANY COMPLAINTS REGARDING THE SAME PROBLEM WITH THE VEHICLE AND THE PROBLEM WAS CAUSE BY WAY THE HOSES WERE MANUFACTURER WHICH ALLOWED FOR THE HOSES TO SOFTEN CREATING AN OPPORTUNITY FOR WEAR AND TEAR. THE MANUFACTURER WAS CONTACTED WHO DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER RECOMMENDED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE DEALER ALERTED THE CONTACT THAT NOTHING COULD BE DONE SINCE THE VEHICLE WAS ALREADY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164731July 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED IN CONSUMER'S 2001 BUICK PARK AVENUE. *KB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163113July 21, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT STATED THE PLANETARY GEARS OF THE TRANSMISSION ARE GOING OUT AND THE CONTACT FEELS THIS SHOULD NOT BE HAPPENING THIS EARLY WITH THE VEHICLES AND THAT IT IS A DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160696June 25, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
LEAKING PLASTIC UPPER INTAKE MANIFOLD DO TO POOR DESIGN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133764August 22, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
VEHICLE TO WHICH THIS REPORT REFERS IS A 2001 BUICK, PARK AVENUE ULTRA, 4 DOOR, SEDAN. THE VIN # IS [XXX], WITH 20,724 MILES. SHORTLY AFTER PURCHASE I NOTICED A SLIGHT SEPARATION IN THE DRIVERS SIDE SEAT BELT LATCH. SINCE IT DID NOT POSE AN IMMEDIATE DANGER I TOOK NO ACTION TO HAVE IT REPLACED. THIS MONTH THE BELT BECAME INOPERATIVE, CAME APART, AND I HAD IT REPLACED. THIS COULD POSE A REAL DANGER TO THE DRIVER IF THE THERE WAS AN ACCIDENT AND THE SEAT BELT FAILED. THE FAILED PART IS AVAILABLE. UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132041August 9, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY
DT: 2001 BUICK PARK AVENUE. THE CONSUMER STATES THAT THE VEHICLE WAS TAKEN TO THE SERVICE DEPARTMENT ON JULY 14, 2005. THEY FOUND THAT THE DRIVER'S SIDE TIE ROD HAD GONE BAD. THE VEHICLE HAD ONLY 33,939 MILES ON IT. THE CONSUMER DECIDED TO HAVE BOTH TIE RODS FIXED. THERE HAVE BEEN NO PROBLEMS WITH THE VEHICLE SINCE IT WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130825August 1, 2005
WHEELS:RIM
CHROME ON WHEELS DETERIORATES AND LETS AIR ESCAPE FROM TIRES CAUSING TIRES TO RUN HOT AND GO FLAT. CAUSED WHEEL TO BLOW OUT WHEN HIT POT HOLE AND WHEN TO SIDE OF ROAD. CHROME SEPARATIONS CANNOT BE SEALED BY TIRE DEALERSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122281May 27, 2005
STEERING
DT: CONSUMER WAS STEERING WHEN THE STEERING RACK BROKE. CONSUMER IS CONCERNED WITH THE SAFETY OF THIS RACK BREAKING. SHE WAS PULLING INTO HER DRIVEWAY WHEN THE STEERING RACK BROKE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105688January 3, 2005
STEERING:RACK AND PINION
VIN, [XXX] BUICK 2001 PARK AVENUE DEALER: PERFORMANCE BUICK - PONTIAC 4033 PORTSMOUTH BLVD CHESAPEAKE, VA 23321-9249 PH: (757) 488-3500 E-MAIL: WWW.PERFORMANCEBUICK.COM CUSTOMER NO: [XXX] INVOICE NO.: [XXX] REPAIR: REPLACED POWER STEERING RACK, POWER STEERING PRESSURE HOSE AND ALIGN. COMPLAINT: THE AUTOMOBILE, A 2001 PARK AVENUE, WITH A MILEAGE OF 66,469 MILES STEERING SYSTEM HAD TO HAVE THE REPAIR AS LISTED ABOVE. AS A BUICK OWNER SINCE 1987, I HAVE NEVER HAD TO HAVE THIS TYPE OF REPAIRS ON ANY OF THE PREVIOUS FAMILY LUXURY CARS (ELECTRA & PARK AVENUES) WITHOUT BEEN COVER UNDER FACTORY WARRANT. WITH A TOTAL REPAIR PRICE OF $1235.23 FOR LABOR ($276.00) AND PARTS ($959.23), I NEED A VERY CLEAR EXPLANATION AND/OR A REFUND FOR SUCH REPAIRS FOR A BUICK PARK AVENUE WITH LOW MILEAGE. QUESTION: IN THE FUTURE, WILL MY FAMILY AND I BE SUBJECTED WITH THIS STEERING PROBLEM AND REPAIRS EVERY 66,000 MILES OR LESS? IF SO, PLEASE INFORM ME OF ANY OTHER PROBLEMS THAT MIGHT DEVELOPE FROM YOUR MAGNETIC STEERING SYSTEM. PLEASE REPLY AS SOON AS POSSIBLE. *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096257October 23, 2004
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CAR FAILED TO START PROPERLY AND DEALER INDICATED THE "FUEL PRESSURE REGULATOR IS LEAKING". THE FUEL PRESSURE REGULATOR WAS REPLACED AND THE PROBLEM SOLVED, BUT I WAS CHARGED FOR THE SERVICE. A RECALL HAD BEEN PLACED ON THE SAME CAR (BUICK PARK AVENUE) MODEL FOR FACTOR REPLACEMENT OF THE FUEL PRESSURE REGULATOR FOR OTHER CARS BOUGHT THE SAME YEAR (2000). WAS TOLD I MUST FILE A COMPLAINT IF I EXPECTED TO HAVE THE SERVICE PAID BY A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083781August 20, 2004
AIR BAGS:FRONTAL
THE CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION, AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE HIT A TRACTOR TRAILER. *AK *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10074531May 31, 2004
VEHICLE SPEED CONTROL
ON A RECENT TRIP TO DELAWARE, ON SEVERAL OCCASIONS WHEN ATTEMPTING TO SET OR RESUME SPEED, THE SPEED INCREASED RAPIDLY UNTIL THE CRUISE CONTROL WAS MANUALLY DISABLED. MY VEHICLE IS A 2001 BUICK PARK AVENUE. GM SERVICE BULLETINS 120901 AND 030604056 DESCRIBE THE PROBLEM BUT DO NOT CLASSIFY IT AS A SAFETY DEFECT. I BELIEVE THE INCIDENTS WOULD HAVE BEEN SERIOUS HAD WE NOT REACTED QUICKLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066627May 11, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT 60 MPH AND WITHOUT WARNING THE ENGINE STALLED ON THE HIGHWAY. THE CONSUMER PULLED OVER TO THE SHOULDER AND FIVE MINUTES LATER THE VEHICLE WAS ABLE TO START. THE VEHICLE HAS BEEN TO TWO DIFFERENT DEALERS WHO COULD NOT FIND THE PROBLEM. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057285January 22, 2004
STEERING:RACK AND PINION
DEFECTIVE RACK AND PINION. *PH ON SEVERAL OCCASIONS, THE POWER STEERING FAILED. *TT 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052753January 9, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
A SHORT IN THE REAR WINDOW DEFROSTER CAUSED A FIRE IN THE PASSENGER COMPARTMENT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10052263January 2, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE SIDE TERMINAL CAME OFF THE BATTERY WHILE VEHICLE WAS PARKED. THE DRIVER WAS CONCERNED THAT TERMINAL WOULD COME OFF WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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